PFD report

Mr Locksley Burton · Prevention of Future Deaths report

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Issued 29 Jul 2022•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to communicate reductions in clinic attendance and dressing changes to the GP
    Part of recurring concern: Failure to reliably notify primary care of changes affecting patient care
  2. Lack of a process for managing patients who decline necessary potentially life-threatening care and may lack capacity
    Part of recurring concern: Unsafe management of refusal of necessary care or protective action
  3. Failure to make alternative arrangements and revise the care plan when clinic attendance changes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Review and update the Trust consent policy to make it easier for clinicians to follow and obtain additional support.

    Stated by King'S College Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 September 2022.
  2. Action

    Develop an improvement plan with nursing leads and evaluate consent and Mental Capacity Act training programmes.

    Stated by King'S College Hospital NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 September 2022.
  3. Action

    Establish a working group to improve consent and Mental Capacity Act assessments.

    Stated by King'S College Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 September 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    There is no evidence that clinic attendance was less frequent than clinically indicated or reduced because of the Covid-19 pandemic.

    Stated by King'S College Hospital NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate reductions in clinic attendance and dressing changes to the GP

Wider context from the report

“Mr Burton did not receive adequate inspections of his wound and changes of dressings when the attendance at the diabetic foot clinic ceased to be weekly or fortnightly. The pandemic was a likely reason for this, but there might be other reasons in future for such changes. There was no evidence at inquest that alternative arrangements and revised care plan was made. The GP did not know of the reduction in clinic attendance or reduction in changes of dressing and assumed others were inspecting the wound and prescribed antibiotics without an examination being done. No witness was able to demonstrate any process of managing a patient who declined necessary potentially life threatening care and probably lacked capacity to make the decision. ”

Is this part of a recurring concern?

Yes — Failure to reliably notify primary care of changes affecting patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a process for managing patients who decline necessary potentially life-threatening care and may lack capacity

Wider context from the report

“Mr Burton did not receive adequate inspections of his wound and changes of dressings when the attendance at the diabetic foot clinic ceased to be weekly or fortnightly. The pandemic was a likely reason for this, but there might be other reasons in future for such changes. There was no evidence at inquest that alternative arrangements and revised care plan was made. The GP did not know of the reduction in clinic attendance or reduction in changes of dressing and assumed others were inspecting the wound and prescribed antibiotics without an examination being done. No witness was able to demonstrate any process of managing a patient who declined necessary potentially life threatening care and probably lacked capacity to make the decision. ”

Is this part of a recurring concern?

Yes — Unsafe management of refusal of necessary care or protective action.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make alternative arrangements and revise the care plan when clinic attendance changes

Wider context from the report

“Mr Burton did not receive adequate inspections of his wound and changes of dressings when the attendance at the diabetic foot clinic ceased to be weekly or fortnightly. The pandemic was a likely reason for this, but there might be other reasons in future for such changes. There was no evidence at inquest that alternative arrangements and revised care plan was made. The GP did not know of the reduction in clinic attendance or reduction in changes of dressing and assumed others were inspecting the wound and prescribed antibiotics without an examination being done. No witness was able to demonstrate any process of managing a patient who declined necessary potentially life threatening care and probably lacked capacity to make the decision. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Prescribing antibiotics without examining the patient

Wider context from the report

“Mr Burton did not receive adequate inspections of his wound and changes of dressings when the attendance at the diabetic foot clinic ceased to be weekly or fortnightly. The pandemic was a likely reason for this, but there might be other reasons in future for such changes. There was no evidence at inquest that alternative arrangements and revised care plan was made. The GP did not know of the reduction in clinic attendance or reduction in changes of dressing and assumed others were inspecting the wound and prescribed antibiotics without an examination being done. No witness was able to demonstrate any process of managing a patient who declined necessary potentially life threatening care and probably lacked capacity to make the decision. ”

Is this part of a recurring concern?

Yes — Failure to provide face-to-face clinical assessment when clinically indicated; Unsafe medication prescribing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain adequate wound inspections and dressing changes when diabetic foot clinic attendance changes

Wider context from the report

“Mr Burton did not receive adequate inspections of his wound and changes of dressings when the attendance at the diabetic foot clinic ceased to be weekly or fortnightly. The pandemic was a likely reason for this, but there might be other reasons in future for such changes. There was no evidence at inquest that alternative arrangements and revised care plan was made. The GP did not know of the reduction in clinic attendance or reduction in changes of dressing and assumed others were inspecting the wound and prescribed antibiotics without an examination being done. No witness was able to demonstrate any process of managing a patient who declined necessary potentially life threatening care and probably lacked capacity to make the decision. ”

Is this part of a recurring concern?

Yes — Failure to maintain safe care and support during service transitions; Inadequate district nursing wound care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the Trust consent policy to make it easier for clinicians to follow and obtain additional support.

Verbatim wording from the response

“The Trust’s consent policy has been reviewed and updated to make it easier for clinicians to follow, and seek additional support as appropriate. In September 2022, we also initiated a Trust-wide consent audit through our Clinical Governance Leads forum; the results of which will be reviewed through the Patient Safety Committee which is chaired by the Chief Medical Officer.”

Source location

Response from Kings College Hospital
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an improvement plan with nursing leads and evaluate consent and Mental Capacity Act training programmes.

Verbatim wording from the response

“In conjunction with the Corporate Medical Director for Quality and Governance, we have established a working group for improving consent and MCA assessments. We are working alongside the Director of Nursing for Vulnerable People and the Associate Director of Nursing for Mental Health to establish an improvement plan. This will include evaluation of the consent and MCA training programmes to ensure that these are effectively supporting staff in delivering best practice.”

Source location

Response from Kings College Hospital
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a working group to improve consent and Mental Capacity Act assessments.

Verbatim wording from the response

“In conjunction with the Corporate Medical Director for Quality and Governance, we have established a working group for improving consent and MCA assessments. We are working alongside the Director of Nursing for Vulnerable People and the Associate Director of Nursing for Mental Health to establish an improvement plan. This will include evaluation of the consent and MCA training programmes to ensure that these are effectively supporting staff in delivering best practice.”

Source location

Response from Kings College Hospital
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand consent and Mental Capacity Act learning and training for clinicians, including three completed consent seminars.

Verbatim wording from the response

“In the last three months, we have increased the range of learning and training available for our clinicians in relation to consent and the MCA through our internal and external legal partners. The Trust has already held three consent seminars with clinicians.”

Source location

Response from Kings College Hospital
Page 2 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with NHS England and NHS Improvement to improve communication links between primary and secondary care.

Verbatim wording from the response

“The circumstances raise issues with communication from secondary care to primary care, an issue that the RCGP is working to improve with our colleagues across all specialties. In addition, the RCGP continues to work with NHS England and NHS Improvement to improve the communication links between primary and secondary care.”

Source location

Response from Royal College of General Practitioners
Page 1 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve communication from secondary care to primary care with colleagues across specialties.

Verbatim wording from the response

“The circumstances raise issues with communication from secondary care to primary care, an issue that the RCGP is working to improve with our colleagues across all specialties. In addition, the RCGP continues to work with NHS England and NHS Improvement to improve the communication links between primary and secondary care.”

Source location

Response from Royal College of General Practitioners
Page 1 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue participating in monthly multidisciplinary meetings with clinical, social care, mental health, palliative care and pharmacy professionals.

Verbatim wording from the response

“Throughout the pandemic ‘lockdowns’ and since, the Home has continued to engage with the regular Monthly Multi-Disciplinary Meetings. During the pandemic, these were a blend of virtual and in-person meetings. As the Home Manager for the Home, I review the Clinical Risks of each resident through our monthly Key Clinical Indicators exception reports. These include wounds and the escalation process. Mr Burton’s wound deterioration and his presentations were discussed at these meetings.”

Source location

Response from The Kind Care Company
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review each resident’s clinical risks through monthly Key Clinical Indicators exception reports, including wounds and escalation processes.

Verbatim wording from the response

“Throughout the pandemic ‘lockdowns’ and since, the Home has continued to engage with the regular Monthly Multi-Disciplinary Meetings. During the pandemic, these were a blend of virtual and in-person meetings. As the Home Manager for the Home, I review the Clinical Risks of each resident through our monthly Key Clinical Indicators exception reports. These include wounds and the escalation process. Mr Burton’s wound deterioration and his presentations were discussed at these meetings.”

Source location

Response from The Kind Care Company
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

There is no evidence that clinic attendance was less frequent than clinically indicated or reduced because of the Covid-19 pandemic.

Verbatim wording from the response

“Following the beginning of the first lockdown, on the 23rd March 2020, there was a reduction of patients seen by the Diabetic Foot Clinic from fifty to approximately twenty-five per day. However, there is no evidence from Silhouette (which is the Diabetic Foot Clinic’s records system) that Mr Burton was seen less frequently than clinically indicated. Mr Burton was seen, as planned on the 26th March 2020, in the Diabetic Foot Clinic. His right and left feet were treated with a plan to review in three to four weeks’ time. The review timescale was based on clinical history, observations and clinical judgement taken on the day. There is no evidence that this decision was made due to the impacts of the Covid-19 pandemic. The decision was made based on the clinical judgement of an experienced podiatrist who knew the patient well.”

Source location

Response from Kings College Hospital
Page 1 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

GP communication was unnecessary because there was no significant change in management, dressing frequency or foot condition.

Verbatim wording from the response

“The GP did not know of the reduction in clinic attendance or reduction in changes of dressings and assumed others were inspecting the wound and prescribed antibiotics without an examination being done.”

Source location

Response from Kings College Hospital
Page 2 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No new care plan or alternative arrangements were needed because the diabetic feet were stable and follow-up was booked.

Verbatim wording from the response

“There was no evidence at inquest that alternative arrangements and revised care plan was made.”

Source location

Response from Kings College Hospital
Page 2 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Home disputes that the GP was unaware of the reduced clinic attendance or wound-dressing changes, stating the GP was informed.

Verbatim wording from the response

“As the Coroner has correctly concluded, the pandemic was the reason that the DFC reduced its attendance. The GP was made aware of this during his attendances at the Home during the relevant period. We do note however that it was a period of unprecedented uncertainty and many services, the DFC included, were running a reduced service and attempting to adapt to the changing status of contact with individuals requiring care during this period.”

Source location

Response from The Kind Care Company
Page 2 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Home disputes that Mr Burton probably lacked capacity, stating he was assessed as having capacity throughout his residence.

Verbatim wording from the response

“It is important to note that Mr Burton was deemed to have capacity on admission and throughout his time at the Home. Mr Burton had been diagnosed with a personality disorder, but this did not affect any decision on his capacity. Mr Burton had no formal diagnosis of dementia and he was regularly reviewed by staff at the Home and external professionals. Mr Burton was also under the care of the South London and Maudsley Trust’s Care Home Intervention Team (CHIT). His presentations in relation to non-compliance with personal care and assessment of his cognition were assessed by the CHIT, initially in December 2019 and as relevant after this date. The CHIT consulted with staff at the Home and with Mr Burton’s daughter. Mr Burton’s daughter is recorded as advising that Mr Burton's significant behavioural issues were not reflective of a diagnosis of dementia.”

Source location

Response from The Kind Care Company
Page 2 · response
Published 29 September 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Conduct a Trust-wide consent audit and review its results through the Patient Safety Committee.

    Stated by King'S College Hospital NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 September 2022.
  2. 2

    Conduct weekly face-to-face reviews of high-risk residents with the Consultant Geriatrician and escalate assigned actions.

    Stated by Tower Bridge Care CentreStated completedThe respondent said that this action was complete when they made their response on 29 September 2022.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    The GP was responsible for communicating any required district nurse support or other primary care intervention.

    Stated by King'S College Hospital NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    The Diabetic Foot Clinic decides appointment frequency based on clinical presentation; the Home requests appointments through the GP when needed.

    Stated by Tower Bridge Care CentreRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a Trust-wide consent audit and review its results through the Patient Safety Committee.

Verbatim wording from the response

“The Trust’s consent policy has been reviewed and updated to make it easier for clinicians to follow, and seek additional support as appropriate. In September 2022, we also initiated a Trust-wide consent audit through our Clinical Governance Leads forum; the results of which will be reviewed through the Patient Safety Committee which is chaired by the Chief Medical Officer.”

Source location

Response from Kings College Hospital
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly face-to-face reviews of high-risk residents with the Consultant Geriatrician and escalate assigned actions.

Verbatim wording from the response

“In September 2022, through agreement with the Consultant Geriatrician from Guys and St Thomas’ Hospital, the Home also introduced a weekly review of high-risk residents which takes place outside of the monthly Multi-Disciplinary Meetings. The Home identifies residents with high needs and reports to the Consultant Geriatrician who then visits to have a face-to-face review with the residents and the staff in the Home. Actions needed to be taken are then escalated by people assigned for the particular action.”

Source location

Response from The Kind Care Company
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The GP was responsible for communicating any required district nurse support or other primary care intervention.

Verbatim wording from the response

“Communication with the GP would have taken place if there had been a significant change in the condition or management of Mr Burton’s diabetic foot. Had there been a deterioration identified at his Diabetic Foot Clinic appointment, the GP would have been written to and any requirement for district nurse support or other primary care intervention would have been outlined in the clinic letter. It would then be for the GP to communicate to the relevant primary care team. As there was no significant change in Mr Burton’s management, there was no necessity to communicate this to the GP as Mr Burton remained under the care of the Diabetic Foot Clinic and had a future appointment booked.”

Source location

Response from Kings College Hospital
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Diabetic Foot Clinic decides appointment frequency based on clinical presentation; the Home requests appointments through the GP when needed.

Verbatim wording from the response

“The Diabetic Foot Clinic (DFC) is run by Kings College Hospital, with 8am to 5pm clinic hours. The DFC will send the Home a letter for clinic attendance and advise the Home on clinic appointments. The Home will then book transport, and either a carer or a family member attends with the resident. In the circumstances of Mr Burton's care, his daughter preferred to be in attendance at the appointments. Where she was not available, staff would attend with Mr Burton instead.”

Source location

Response from The Kind Care Company
Page 1 · response
Published 29 September 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026