PFD report

Mr. Kurnathy · Prevention of Future Deaths report

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Issued 14 Nov 2024•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure of correspondence triage to identify excessive use of controlled drugs
    Part of recurring concern: Unreliable review and action on clinically significant incoming correspondence
  2. Lack of specific policies or procedures to flag or review fentanyl abuse
    Part of recurring concern: Inadequate safeguards against misuse of medicines with abuse potential
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Create and implement a workflow map linking incoming correspondence types to relevant protocols and controlled-drug GP-review requirements.

    Stated by The Partners of the Brinnington SurgeryStated completedThe respondent said that this action was complete when they made their response on 15 November 2024.
  2. Action

    Develop a prescribing protocol containing a specific policy on controlled-drug misuse.

    Stated by The Partners of the Brinnington SurgeryStated in progressThe respondent said that this action was in progress when they made their response on 15 November 2024.
  3. Action

    Develop an EMIS alert to support prescriber adherence to the new prescribing system.

    Stated by The Partners of the Brinnington SurgeryStated in progressThe respondent said that this action was in progress when they made their response on 15 November 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of correspondence triage to identify excessive use of controlled drugs

Wider context from the report

“This report of excessive fentanyl use outside of the prescribed regime was not identified by the Surgery upon receipt of the letter and did not trigger a medication review for Mr Chetty. I am concerned that the correspondence triage did not identify this excessive use of a controlled drug which is known to cause fatalities if abused. I am further concerned that there are no specific policies or procedures within the Surgery to flag up or review concerns around fentanyl abuse. As a known recipient of this and other strong opiate medication, all correspondence received by the surgery relating to Mr. Chetty’s treatment and care had the potential to reveal important information about his ability to self-manage his medication. ”

Is this part of a recurring concern?

Yes — Unreliable review and action on clinically significant incoming correspondence.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of specific policies or procedures to flag or review fentanyl abuse

Wider context from the report

“This report of excessive fentanyl use outside of the prescribed regime was not identified by the Surgery upon receipt of the letter and did not trigger a medication review for Mr Chetty. I am concerned that the correspondence triage did not identify this excessive use of a controlled drug which is known to cause fatalities if abused. I am further concerned that there are no specific policies or procedures within the Surgery to flag up or review concerns around fentanyl abuse. As a known recipient of this and other strong opiate medication, all correspondence received by the surgery relating to Mr. Chetty’s treatment and care had the potential to reveal important information about his ability to self-manage his medication. ”

Is this part of a recurring concern?

Yes — Inadequate safeguards against misuse of medicines with abuse potential.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create and implement a workflow map linking incoming correspondence types to relevant protocols and controlled-drug GP-review requirements.

Verbatim wording from the response

“The Practice has created a workflow process map (enclosed) which now links to the individual protocol for each type of letter. This map shows what the incoming correspondence process is for each type of letter which now includes the requirement for a GP to review all incoming letters if a patient is prescribed a CD.”

Source location

Response from The Brinnington Surgery
Page 2 · response
Published 15 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a prescribing protocol containing a specific policy on controlled-drug misuse.

Verbatim wording from the response

“Steps have been taken to address the issues raised above. This was discussed at the SEA meeting on 15 November 2024 and will be incorporated into future meetings. The importance of accurate prescribing is now included during inductions with junior doctors. Representatives from the practice pharmacy team were present at this meeting and were involved in the discussions. Prescribing will also be discussed at subsequent meetings. The GPs have undertaken training provided by EMIS in relation to repeat prescriptions. Further discussions took place on 17 January 2025. A new prescribing protocol is in development which was discussed at this meeting. This will include a specific policy on CD misuse. The Practice is also developing an alert within EMIS to ensure all prescribers adhere to the new system.”

Source location

Response from The Brinnington Surgery
Page 2 · response
Published 15 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an EMIS alert to support prescriber adherence to the new prescribing system.

Verbatim wording from the response

“Steps have been taken to address the issues raised above. This was discussed at the SEA meeting on 15 November 2024 and will be incorporated into future meetings. The importance of accurate prescribing is now included during inductions with junior doctors. Representatives from the practice pharmacy team were present at this meeting and were involved in the discussions. Prescribing will also be discussed at subsequent meetings. The GPs have undertaken training provided by EMIS in relation to repeat prescriptions. Further discussions took place on 17 January 2025. A new prescribing protocol is in development which was discussed at this meeting. This will include a specific policy on CD misuse. The Practice is also developing an alert within EMIS to ensure all prescribers adhere to the new system.”

Source location

Response from The Brinnington Surgery
Page 2 · response
Published 15 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue auditing opioid prescribing and reducing opioid doses or strengths where possible, alongside usual medication reviews.

Verbatim wording from the response

“The Practice has undertaken an audit of patients on opioid/opiate medication including morphine, oxycodone, fentanyl, and high strength opiates to see if the strength/dosage can be reduced. The audit started prior to this patient’s death and the Practice has been reviewing opiate prescribing for some time. The Practice has been able to reduce the dosage taken by a number of patients. The Practice will continue its attempts to reduce the dose and strength of opioid/opiate medication for these patients. The Practice intends to undertake this audit on an annual basis. This will be in addition to the usual medication reviews which take place on a 6 – 12 monthly basis. The Practice is also restricting the new prescription of opioids/opiates. This is through education of GPs and the second opinion referred to above.”

Source location

Response from The Brinnington Surgery
Page 3 · response
Published 15 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit the amended incoming-correspondence process and undertake further audits every three to six months.

Verbatim wording from the response

“The Practice has performed an initial audit of this new process. As part of the audit, all documents received within a 24 – 48 hour window were checked. The results of the audit were that the admin staff were following the process and felt comfortable with it. The Practice intends to undertake an audit of the system every 3 – 6 months.”

Source location

Response from The Brinnington Surgery
Page 2 · response
Published 15 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend incoming-correspondence handling so administrative staff identify controlled-drug prescriptions and ensure prompt GP review without routing letters to absent GPs.

Verbatim wording from the response

“The Practice has amended its process in relation to incoming letters. Every letter that is received is reviewed by the administrative staff. They now check EMIS (the electronic records system) to check whether there is flag indicating if the patient is prescribed a controlled drug (CD). If a patient is prescribed a CD, then the letter is now reviewed by a GP the same day or the following working day at the latest. The duty GP or another GP working that day will review any letter relating to a patient that is taking a CD even if the content of the letter does not relate to the CD. Furthermore, the system is such that the incoming correspondence is not sent to a GP if they are on annual leave or they are not in the Practice for a few days.”

Source location

Response from The Brinnington Surgery
Page 1 · response
Published 15 November 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Restrict new opioid prescribing through GP education and second-opinion requirements.

    Stated by The Partners of the Brinnington SurgeryStated completedThe respondent said that this action was complete when they made their response on 15 November 2024.
  2. 2

    Use a Greater Manchester treatment-plan agreement when initiating fentanyl prescriptions, excluding cancer and palliative patients.

    Stated by The Partners of the Brinnington SurgeryStated plannedThe respondent said that this action was planned when they made their response on 15 November 2024.
  3. 3

    Hold a multidisciplinary clinical meeting to present chronic-pain guidance and reinforce safer prescribing, second opinions, patient communication and non-pharmacological management.

    Stated by The Partners of the Brinnington SurgeryStated completedThe respondent said that this action was complete when they made their response on 15 November 2024.
  4. 4

    Provide medication-prescribing learning through significant-event meetings, junior-doctor inductions, EMIS repeat-prescribing training and continuing prescribing discussions.

    Stated by The Partners of the Brinnington SurgeryStated in progressThe respondent said that this action was in progress when they made their response on 15 November 2024.
  5. 5

    Provide a Pain Management Health Coach to support patients choosing to reduce opioid medication.

    Stated by The Partners of the Brinnington SurgeryStated completedThe respondent said that this action was complete when they made their response on 15 November 2024.
  6. 6

    Undertake the opioid-prescribing audit annually.

    Stated by The Partners of the Brinnington SurgeryStated plannedThe respondent said that this action was planned when they made their response on 15 November 2024.
  7. 7

    Review relevant chronic-pain and dependence-prescribing guidance and journal articles and share the resulting learning at a clinical meeting.

    Stated by The Partners of the Brinnington SurgeryStated completedThe respondent said that this action was complete when they made their response on 15 November 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Restrict new opioid prescribing through GP education and second-opinion requirements.

Verbatim wording from the response

“The practice held a clinical meeting on 17 January 2025 to undertake further discussions about chronic pain management. This was attended by medical, nursing, and pharmacy staff. The NICE guidelines 2022 were presented to all attendees. GPs were reminded that they should not feel pushed into prescribing something if this is not appropriate or there are risks involved. GPs were encouraged to gain a second opinion from another GP colleague before starting a dependence-forming medication. The decision following the second opinion should be communicated to the patient via a text message. The link to the Greater Manchester Pain Management Resources Hub was recirculated following the meeting. During the meeting, GPs were reminded of advising patients about non-pharmacological management such as exercise, CBT, and acceptance and”

Source location

Response from The Brinnington Surgery
Page 2 · response
Published 15 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a Greater Manchester treatment-plan agreement when initiating fentanyl prescriptions, excluding cancer and palliative patients.

Verbatim wording from the response

“commitment therapy (ACT) and of the importance of avoiding prescribing opiate medication in the first instance (excluding cancer patients and palliative patients). GPs were also reminded about the importance of social prescribing. Since the meeting, the Practice has sourced a treatment plan agreement developed by Greater Manchester Medicines Management Group. The Practice plans to use this going forwards when initiating fentanyl prescriptions (again, excluding cancer patients and palliative patients).”

Source location

Response from The Brinnington Surgery
Page 3 · response
Published 15 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a multidisciplinary clinical meeting to present chronic-pain guidance and reinforce safer prescribing, second opinions, patient communication and non-pharmacological management.

Verbatim wording from the response

“The practice held a clinical meeting on 17 January 2025 to undertake further discussions about chronic pain management. This was attended by medical, nursing, and pharmacy staff. The NICE guidelines 2022 were presented to all attendees. GPs were reminded that they should not feel pushed into prescribing something if this is not appropriate or there are risks involved. GPs were encouraged to gain a second opinion from another GP colleague before starting a dependence-forming medication. The decision following the second opinion should be communicated to the patient via a text message. The link to the Greater Manchester Pain Management Resources Hub was recirculated following the meeting. During the meeting, GPs were reminded of advising patients about non-pharmacological management such as exercise, CBT, and acceptance and”

Source location

Response from The Brinnington Surgery
Page 2 · response
Published 15 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide medication-prescribing learning through significant-event meetings, junior-doctor inductions, EMIS repeat-prescribing training and continuing prescribing discussions.

Verbatim wording from the response

“The Practice has undertaken two Significant Event Analysis meetings, one on 15 November 2024 and the other on 6 December 2024. The headings below set out the areas in which the Practice has made changes that are relevant to the inquest.”

Source location

Response from The Brinnington Surgery
Page 1 · response
Published 15 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a Pain Management Health Coach to support patients choosing to reduce opioid medication.

Verbatim wording from the response

“The practice also has a Pain Management Health Coach who supports patients who choose to have their opioid/opiate medication reduced.”

Source location

Response from The Brinnington Surgery
Page 3 · response
Published 15 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake the opioid-prescribing audit annually.

Verbatim wording from the response

“The Practice has undertaken an audit of patients on opioid/opiate medication including morphine, oxycodone, fentanyl, and high strength opiates to see if the strength/dosage can be reduced. The audit started prior to this patient’s death and the Practice has been reviewing opiate prescribing for some time. The Practice has been able to reduce the dosage taken by a number of patients. The Practice will continue its attempts to reduce the dose and strength of opioid/opiate medication for these patients. The Practice intends to undertake this audit on an annual basis. This will be in addition to the usual medication reviews which take place on a 6 – 12 monthly basis. The Practice is also restricting the new prescription of opioids/opiates. This is through education of GPs and the second opinion referred to above.”

Source location

Response from The Brinnington Surgery
Page 3 · response
Published 15 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review relevant chronic-pain and dependence-prescribing guidance and journal articles and share the resulting learning at a clinical meeting.

Verbatim wording from the response

“The partners at the Practice have reviewed the guidance and journal articles below. The learning gained from reviewing these documents was shared at a clinical meeting on 17 January 2025 referred to at heading 4.”

Source location

Response from The Brinnington Surgery
Page 2 · response
Published 15 November 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026