PFD report

James William Rownsley · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 12 Aug 2025•South Yorkshire (Eastern)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Discrepancies in reporting deaths involving emollient creams to the regulatory authority
  2. Heightened emollient cream fire risk when elderly or lower-income people use alternative methods to heat their homes
    Part of recurring concern: Inadequate controls for fire risks from paraffin-containing emollients
  3. Lack of effective communication about the dangers of emollient creams near flames or heat
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Issue national guidance supporting consistent reporting of emollient-related incidents.

    Stated by National Fire Chiefs CouncilStated plannedThe respondent said that this action was planned when they made their response on 29 August 2025.
  2. Action

    Deliver and enhance national emollient fire-risk awareness campaigns, including new training materials for carers and support workers.

    Stated by National Fire Chiefs CouncilStated completedThe respondent said that this action was complete when they made their response on 29 August 2025.
  3. Action

    Share the response with the host fire and rescue service and Care Quality Commission to reinforce key learning.

    Stated by National Fire Chiefs CouncilStated plannedThe respondent said that this action was planned when they made their response on 29 August 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Access to FaRDaP data is constrained because MHCLG has not agreed formal data sharing and disclosures may be delayed.

    Stated by National Fire Chiefs CouncilUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Discrepancies in reporting deaths involving emollient creams to the regulatory authority

Wider context from the report

“3. I was also told that since 2020 there have been 50 deaths in England involving emollient creams but there was a significant discrepancy between the data held by fire services in terms of there being 50 deaths, and the data held by Medicines and Healthcare Products Regulatory agency only had a record of 15. Accordingly, the current system of reporting such data to this regulatory authority should be reviewed with consideration to making this more robust or if there is an absence of such a referral process, for one to be introduced and communicating any such reporting requirements to all fire services. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Heightened emollient cream fire risk when elderly or lower-income people use alternative methods to heat their homes

Wider context from the report

“5. The risk seems to be heightened in situations where elderly persons or persons of lower income are using such methods to heat their homes to avoid the cost of putting central heating on of the entire property. ”

Is this part of a recurring concern?

Yes — Inadequate controls for fire risks from paraffin-containing emollients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of effective communication about the dangers of emollient creams near flames or heat

Wider context from the report

“1. The need for effective communication to partners and stakeholders responsible for either prescribing such emollients, or indeed caring for people in the community, of the dangers of using such creams particularly when in close proximity to flames or heat. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of awareness among professionals and the public of the extent of emollient cream fire risk

Wider context from the report

“2. An apparent lack of awareness of the both professionals and the public regarding the extent of that risk. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue national guidance supporting consistent reporting of emollient-related incidents.

Verbatim wording from the response

“To further strengthen awareness and reporting, NFCC proposes:”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 29 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver and enhance national emollient fire-risk awareness campaigns, including new training materials for carers and support workers.

Verbatim wording from the response

“In 2020, NFCC partnered with MHRA to launch the joint national campaign 'Know the Fire Risk', supported by a multi-agency stakeholder group including fire services, clinicians, and academics. This campaign remains active and has recently been enhanced with new training materials, including a video titled 'Reducing Risk: Information for Carers and Support Workers'. In 2025, the Care Quality Commission (CQC) and the Homecare Association issued updated guidance to health and care providers on the safe use of emollients. NFCC has also embedded emollient-related fire risk into the Person-Centred Home Fire Safety Framework, which underpins prevention activity across all UK fire and rescue services.”

Source location

Response from National Fire Chiefs Council
Page 1 · response
Published 29 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the response with the host fire and rescue service and Care Quality Commission to reinforce key learning.

Verbatim wording from the response

“The NFCC remains committed to supporting fire and rescue services in their prevention efforts and to working collaboratively with health and care partners to reduce the risk of future deaths. We will be sharing our response with the host fire and rescue service and the Care Quality Commission to reinforce the key learning and highlight the work undertaken to date. We would also welcome any support the Coroner may be able to provide in helping to disseminate these important messages across health and adult social care settings, where wider engagement will be essential to preventing similar incidents in the future.”

Source location

Response from National Fire Chiefs Council
Page 3 · response
Published 29 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed emollient fire-risk assessment and messaging within the Person-Centred Home Fire Safety Framework and Home Fire Safety Visits.

Verbatim wording from the response

“In 2020, NFCC partnered with MHRA to launch the joint national campaign 'Know the Fire Risk', supported by a multi-agency stakeholder group including fire services, clinicians, and academics. This campaign remains active and has recently been enhanced with new training materials, including a video titled 'Reducing Risk: Information for Carers and Support Workers'. In 2025, the Care Quality Commission (CQC) and the Homecare Association issued updated guidance to health and care providers on the safe use of emollients. NFCC has also embedded emollient-related fire risk into the Person-Centred Home Fire Safety Framework, which underpins prevention activity across all UK fire and rescue services.”

Source location

Response from National Fire Chiefs Council
Page 1 · response
Published 29 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore opportunities with fire services and De Montfort University to develop national or regional emollient fire-risk webinars.

Verbatim wording from the response

“While awareness has improved, we recognise that further efforts are needed. NFCC is exploring opportunities to support fire and rescue services and De Montfort University in developing national or regional webinars. These would target a broad audience including pharmacists, pharmacy teams, health service prevention teams, GPs, community safety teams, and fire and rescue professionals, building on recent examples such as the Norfolk adult safeguarding intervention.”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 29 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Convene a data review group with MHRA and selected fire and rescue services by December 2025.

Verbatim wording from the response

“To further strengthen awareness and reporting, NFCC proposes:”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 29 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage health, care and fire-sector partners and disseminate emollient safety information to strengthen professional awareness.

Verbatim wording from the response

“• Continued engagement with MHRA, NHS, CQC, and the Homecare Association.”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 29 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Highlight emollient fire risk during winter preparedness campaigns for 2025/26.

Verbatim wording from the response

“We continue to recognise the heightened risk in vulnerable households, particularly among elderly residents, low-income families, and those using alternative heating methods. NFCC has embedded emollient fire risk into the Person-Centred Home Fire Safety Framework, and we will ensure this risk is highlighted during winter preparedness campaigns for 2025/26.”

Source location

Response from National Fire Chiefs Council
Page 3 · response
Published 29 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and distribute emollient fire-risk campaign toolkits to fire services, NHS partners and care providers.

Verbatim wording from the response

“• Developed and distributed campaign toolkits for fire services, NHS partners, and care providers.”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 29 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support rollout of FaRDaP with dedicated emollient-related incident fields by September 2026.

Verbatim wording from the response

“• Supporting the rollout of the Fire and Rescue Data Platform (FaRDaP) with emollient-specific fields by September 2026.”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 29 August 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Access to FaRDaP data is constrained because MHCLG has not agreed formal data sharing and disclosures may be delayed.

Verbatim wording from the response

“We are currently engaging with the Ministry of Housing, Communities and Local Government (MHCLG) regarding access to data submitted through FaRDaP. While no formal agreement has yet been reached, our objective is to secure timely and relevant data to support sector-wide analysis. At present, MHCLG has indicated that data sharing will be considered on a case-by-case basis, and any data provided may be subject to delays due to processing and publication timelines.”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 29 August 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Maintain a dedicated national emollient fire-risk workstream.

    Stated by National Fire Chiefs CouncilStated in progressThe respondent said that this action was in progress when they made their response on 29 August 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a dedicated national emollient fire-risk workstream.

Verbatim wording from the response

“NFCC has undertaken the following actions to address emollient-related fire risks:”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 29 August 2025

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026