PFD report

Gemima CHRISTODOULOU-PEACE · Prevention of Future Deaths report

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Issued 22 Jul 2024•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
2

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised4

  1. Delays in access to prescribing mental health practitioners
    Part of recurring concern: Excessive waiting times for NHS mental health servicesPart of recurring concern: Insufficient mental health service capacity for timely patient care
  2. Limited recording of telephone interactions with patients
    Part of recurring concern: Unreliable recording and preservation of safety-relevant telephone calls
  3. Lack of a single reference point for identifying medications that increase suicidal behaviour
    Part of recurring concern: Unreliable clinician management of medication side effects
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Recruit 8,500 additional, specially trained mental health workers to reduce delays and provide faster treatment for people at risk of suicide.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Prescribers are responsible for using the Summary of Product Characteristics to prescribe medicines safely.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in access to prescribing mental health practitioners

Wider context from the report

“3. Gemima first reported a decline in her mental health in March 2023 and requested to be put back onto her previous medication. Gemima’s GP could not do this without input from a prescribing mental health practitioner, so a referral to secondary Mental Health Services was made. Gemima’s March request did not result in her obtaining an appointment with a prescribing mental health practitioner, at that time. Gemima reported her continuing low mood to her GP again on the 3rd July 2023, but as she had been referred to a Wellbeing Team, was told to contact NHS 111 Option 2 if she was ‘in crisis’. On the 19th July 2023 Gemima told her GP her anxiety was ‘through the roof’ so an urgent referral to the Mental Health Services was made. Gemima was assessed over the telephone six days later on the 25th July 2023, and was offered crisis support which she declined, as Gemima wanted a medication review with the mental health team she had seen previously. On the 25th July 2023 a risk assessment was undertaken with Gemima, and using the RAG (Red, Amber, Green) system, Gemima was deemed to be an ‘Amber’, and therefore ‘moderate’ risk. The court heard that any case risk rated ‘Red’, had a target response time of 4-72 hours (if the patient was in crisis) and 7 days for other ‘Red’ cases. Any case risk rated ‘Amber’ had a target response time of 2 to 4 weeks, and any case rated ‘Green’ had a target response time of 28 days. All treating clinicians who gave evidence in Gemima’s case said ‘in an ideal world’ resources would allow for much more timely interventions than those currently possible, especially those cases rated ‘Red’ or ‘Amber’. Although Gemima herself had recognised the need to be back on her mental health medication, resource pressures meant that at the time of her death, she had still not seen a treating mental health practitioner who could prescribe her previous mental health prescription. Gemima’s treatment assessment was booked for the 8th August 2023, 14 days after her tragic death. ”

Is this part of a recurring concern?

Yes — Excessive waiting times for NHS mental health services; Insufficient mental health service capacity for timely patient care.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited recording of telephone interactions with patients

Wider context from the report

“2. There are currently only a limited number of calls going into the Norfolk and Suffolk Foundation Trust which are being recorded. As such, should the clinician taking the call suddenly need to be absent (e.g. sudden ill health, domestic emergency, etc) and therefore cannot provide details of the call, there is no way any other treating clinician can respond to needs of that patient, or address any risks to that patient identified in that call. In addition, without a recording of calls there is no opportunity to review cases were there may be some doubt as to what a patient or clinician has said, or when a different clinician wishes to hear the patient themselves to independently assess the patients presentation, or for a Multi-Disciplinary Team to review the contents of that call. As many interactions between the NSFT and patients are telephone based, the availability of accurate recording of those conversations, and increased accessibility to them, would improve patient safety. ”

Is this part of a recurring concern?

Yes — Unreliable recording and preservation of safety-relevant telephone calls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a single reference point for identifying medications that increase suicidal behaviour

Wider context from the report

“1. Currently a treating clinician would need to undertake independent review on every prescription medication a patient is taking, to identify if any of those medications have a reported side-effect of increasing suicidal behaviour. For some medications this side-effect is very rare, so it is highly unlikely that a treating clinician could know all the medications identified as having a risk of increasing suicidal behaviour. At present there is no single reference point which a treating clinician can access, to readily and quickly identify if a patient is on a prescribed medication which is known to increase suicidal behaviour. ”

Is this part of a recurring concern?

Yes — Unreliable clinician management of medication side effects.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide accessible telephone call recordings for clinical review

Wider context from the report

“2. There are currently only a limited number of calls going into the Norfolk and Suffolk Foundation Trust which are being recorded. As such, should the clinician taking the call suddenly need to be absent (e.g. sudden ill health, domestic emergency, etc) and therefore cannot provide details of the call, there is no way any other treating clinician can respond to needs of that patient, or address any risks to that patient identified in that call. In addition, without a recording of calls there is no opportunity to review cases were there may be some doubt as to what a patient or clinician has said, or when a different clinician wishes to hear the patient themselves to independently assess the patients presentation, or for a Multi-Disciplinary Team to review the contents of that call. As many interactions between the NSFT and patients are telephone based, the availability of accurate recording of those conversations, and increased accessibility to them, would improve patient safety. ”

Is this part of a recurring concern?

Yes — Unreliable recording and preservation of safety-relevant telephone calls.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit 8,500 additional, specially trained mental health workers to reduce delays and provide faster treatment for people at risk of suicide.

Verbatim wording from the response

“More broadly, it is unacceptable that too many people, like Gemima, are not receiving the mental health care they need when they need it and we know that waits for mental health services are far too long. We are determined to change that. As part of our mission to build an NHS that is fit for the future and that is there when people need it, we will modernise the Mental Health Act to give greater choice, autonomy, enhanced rights and support, and ensure everyone is treated with dignity and respect throughout treatment and recruit an additional 8,500 mental health workers to reduce delays and provide faster treatment which will also help ease pressure on busy mental health services. These new workers will be specially trained to support people at risk of suicide.”

Source location

Response from DHSC
Page 3 · response
Published 31 July 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prescribers are responsible for using the Summary of Product Characteristics to prescribe medicines safely.

Verbatim wording from the response

“Information including the reported frequency of adverse drug reactions can be found in the Patient Information Leaflet and Summary of Product Characteristics which accompanies every licensed medicine marketed in the UK, including montelukast. The Summary of Product Characteristics forms the legal basis for the correct use of a medicinal product. It provides all the necessary information for prescribers to use a product safely and should be used to inform any discussions with a patient about the risks as well as the benefits of their treatment. The Patient Information Leaflet supplied with a patient’s medicine also supports those discussions and can be a useful reference to ensure patients are informed about their treatment. It is the prescriber’s responsibility to prescribe a drug based on the information contained within the Summary of Product Characteristics.”

Source location

Response from DHSC
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recording all clinical calls is considered disproportionate; recording remains limited to NHS 111 and designated crisis-team lines.

Verbatim wording from the response

“Turning to your concerns around the recording of incoming phone calls made to the Norfolk and Suffolk NHS Foundation Trust, I can appreciate the potential risks this may pose, as you have highlighted. The Trust has advised that it has recently considered the issue of recording clinical calls and taken the decision that it would be proportionate to extend clinical call recording from NHS 111 (option 2) only to within crisis teams within the organisation and all phone lines which have been designated as requiring recording facility have now been enabled.”

Source location

Response from DHSC
Page 3 · response
Published 31 July 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Modernise the Mental Health Act to increase choice, autonomy, rights, support, dignity and respect during treatment.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Modernise the Mental Health Act to increase choice, autonomy, rights, support, dignity and respect during treatment.

Verbatim wording from the response

“More broadly, it is unacceptable that too many people, like Gemima, are not receiving the mental health care they need when they need it and we know that waits for mental health services are far too long. We are determined to change that. As part of our mission to build an NHS that is fit for the future and that is there when people need it, we will modernise the Mental Health Act to give greater choice, autonomy, enhanced rights and support, and ensure everyone is treated with dignity and respect throughout treatment and recruit an additional 8,500 mental health workers to reduce delays and provide faster treatment which will also help ease pressure on busy mental health services. These new workers will be specially trained to support people at risk of suicide.”

Source location

Response from DHSC
Page 3 · response
Published 31 July 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026