Report evidence summary
Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 29
Birmingham and Solihull Mental Health NHS Foundation Trust
Discuss interagency responsibility and information-sharing for mentally unwell people in custody at the next JSOG meeting.
View source
Birmingham and Solihull Mental Health NHS Foundation Trust
Review and update the induction programme, including role-specific induction packs, shadowing and training for new staff and students.
View source
Birmingham and Solihull Mental Health NHS Foundation Trust
Introduce psychologists into Liaison and Diversion reflective-practice groups through the new tender process.
View source
Birmingham and Solihull Mental Health NHS Foundation Trust
Develop and publish a weekly bulletin explaining the Liaison and Diversion Service’s role and limitations.
View source
NHS England
Commission and publish a career and competency framework defining L&D roles and required competencies.
View source
NHS England
Present the respective PCHS and L&D responsibilities for mental health crises at the NPCC Custody Forum Conference.
View source
NHS England
Address BSMHFT’s training, supervision and experience issues through regular NHS England regional contract review meetings.
View source
NHS England
Discuss Regulation 28 reports through the national working group and share learning across NHS national and regional services.
View source
NHS England
Have NHS England regional Health and Justice commissioners regard the L&D career and competency framework when addressing provider workforce and quality issues.
View source
Birmingham and Solihull Mental Health NHS Foundation Trust
Publish a weekly bulletin explaining the Liaison and Diversion Service’s role and limitations to improve internal understanding.
View source
Birmingham and Solihull Mental Health NHS Foundation Trust
Introduce psychologist participation in Liaison and Diversion reflective practice groups through the new tender process.
View source
Birmingham and Solihull Mental Health NHS Foundation Trust
Discuss cross-agency information sharing and clarify Liaison and Diversion Service responsibilities at the Joint Strategic Operational Group meeting.
View source
Birmingham and Solihull Mental Health NHS Foundation Trust
Review the induction programme and produce an updated role-specific programme, including induction materials, shadowing and training for new staff and students.
View source
West Midlands Police
Engage national Liaison and Diversion leads to raise the concern about the lack of psychiatric provision.
View source
West Midlands Police
Review mental-health training provided to custody officers and staff.
View source
West Midlands Police
Provide frontline staff with clear advice on the nature, scope and limitations of the current Liaison and Diversion function.
View source
West Midlands Police
Create a formal escalation process enabling custody staff to challenge Liaison and Diversion decisions and obtain Mental Health Tactical Advisor review.
View source
NHS England
Have regional Health and Justice commissioners use the framework when addressing providers’ workforce and quality issues.
View source
NHS England
Review and update the Health and Justice career and competency framework across non-custodial programmes.
View source
NHS England
Discuss Regulation 28 reports through the national working group and share relevant learning across national and regional NHS teams.
View source
NHS England
Maintain a published career and competency framework defining L&D roles and required competencies.
View source
NHS England
Present the respective PCHS and L&D responsibilities for mental health crises at the NPCC Custody Forum Conference.
View source
NHS England
Continue collaborative work with Police and Crime Commissioner counterparts to align PCHS, Liaison and Diversion specifications, responsibilities and locally commissioned services.
View source
West Midlands Police
Review mental-health training provided to custody officers and staff.
View source
West Midlands Police
Create a formal escalation process for custody staff to challenge potentially incorrect Liaison and Diversion decisions and seek Mental Health Tactical Advisor review.
View source
West Midlands Police
Direct the head of custody to engage national Liaison and Diversion leads about the concern regarding psychiatric provision.
View source
West Midlands Police
Provide all frontline staff with clear advice about the nature, scope and limitations of the current Liaison and Diversion function.
View source
Home Office
Work with policing and health partners to improve management of mental health in police custody.
View source
Home Office
Work with policing and health partners to improve escalation processes between police and NHS services.
View source
Respondent positions A position is what a recipient says about a concern when it does not describe a specific action. 20
Birmingham and Solihull Mental Health NHS Foundation Trust
The Trust cannot respond to commissioning psychiatrists within the Liaison and Diversion model because it follows the national model.
Unable to actThe respondent said that a constraint prevented them from taking the relevant action. View source
NHS England
Including psychiatrists in Liaison and Diversion teams is not presently considered necessary because their specified functions are covered through other services.
No action considered necessaryThe respondent said that no further action was needed. View source
NHS England
Existing national service specifications sufficiently clarify which services are responsible for responding to people in mental health crisis in custody.
Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed. View source
NHS England
Responsibility for responding to mental health crises in custody rests with police custody healthcare services, not Liaison and Diversion services.
Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action. View source
Birmingham and Solihull Mental Health NHS Foundation Trust
The Trust cannot respond to commissioning psychiatrists within the Liaison and Diversion model because it follows the national model.
Unable to actThe respondent said that a constraint prevented them from taking the relevant action. View source
West Midlands Police
Detainee welfare does not require direct police recruitment of clinicians because locally commissioned healthcare provision should be available.
Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed. View source
West Midlands Police
West Midlands Police cannot determine or carry out commissioning of the Liaison and Diversion model.
Outside remitThe respondent said that this matter was outside its role or authority. View source
West Midlands Police
Responsibility for reviewing the Root Cause Analysis, experience, training and supervision of Liaison and Diversion practitioners rests with Birmingham and Solihull Mental Health Trust.
Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action. View source
West Midlands Police
Custody staff may rely on and defer to qualified healthcare practitioners for mental and physical health assessments.
Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed. View source
West Midlands Police
Responsibility for commissioning psychiatric provision is assigned to national Liaison and Diversion commissioners and other relevant bodies.
Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action. View source
NHS England
PCHS, rather than L&D, is responsible for responding to people in mental health crisis and facilitating required Mental Health Act assessments.
Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action. View source
NHS England
Existing PCHS and L&D service specifications sufficiently clarify responsibility for responding to people in mental health crisis.
Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed. View source
NHS England
Psychiatrists are not presently considered necessary within L&D teams because non-urgent needs receive supported community mental health referrals.
No action considered necessaryThe respondent said that no further action was needed. View source
NHS England
The Home Office or NPCC is best placed to respond to concerns about the Police Custody Healthcare Service specification and provision.
Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action. View source
NHS England
It would not be practicable for NHS England to commission a service to take on the Police Custody Healthcare Service role.
Unable to actThe respondent said that a constraint prevented them from taking the relevant action. View source
West Midlands Police
West Midlands Police cannot determine or carry out commissioning of the Liaison and Diversion model.
Outside remitThe respondent said that this matter was outside its role or authority. View source
West Midlands Police
Detainee welfare does not require direct clinician recruitment where locally commissioned healthcare and adequate custody processes provide clinical access.
Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed. View source
West Midlands Police
The Birmingham and Solihull Mental Health Trust is responsible for the Root Cause Analysis and associated lessons learned.
Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action. View source
Home Office
Police and Crime Commissioners and police forces are responsible for tendering and commissioning police custody healthcare services, so the Home Office will not intervene.
Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action. View source
Home Office
NHS England is responsible for commissioning Liaison and Diversion Services, so the Home Office will not comment or intervene.
Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action. View source
× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Insufficient understanding of the L&D police custody suite model’s role and limitations
Wider context from the report “3. West Midlands Police officers and BSMHFT staff do not sufficiently understand the role and limitations of the L&D police custody suite model .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Inadequate training of L&D practitioners
Wider context from the report “4. BSMHFT have not learnt sufficient lessons from the incident and need to review experience, training and supervision of L&D practitioners .
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of clarity about responsibility for mentally unwell persons in custody
Wider context from the report “2. Liaison and clarity is needed between Chief Constables and the Trusts providing L&D services on who has responsibility for mentally unwell persons in custody .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to learn sufficient lessons from the incident
Wider context from the report “4. BSMHFT have not learnt sufficient lessons from the incident and need to review experience, training and supervision of L&D practitioners.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Inadequate experience of L&D practitioners
Wider context from the report “4. BSMHFT have not learnt sufficient lessons from the incident and need to review experience , training and supervision of L&D practitioners .
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of commissioned psychiatrists within the L&D police custody suite model
Wider context from the report “1. The L&D police custody suite model has not commissioned psychiatrists .
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Inadequate supervision of L&D practitioners
Wider context from the report “4. BSMHFT have not learnt sufficient lessons from the incident and need to review experience, training and supervision of L&D practitioners .
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Discuss interagency responsibility and information-sharing for mentally unwell people in custody at the next JSOG meeting.
Verbatim wording from the response “The Trust has placed the matter onto the agenda at the next JSOG (Joint Strategic Operational Group), where the Trust meet with the Police and other stakeholders on a regular basis. The next meeting is due to take place on 18th August 2022. The meeting will discuss how to share this information between agencies to ensure that the message is shared clearly and clarity is gained around what the Liaison and Diversion Service are responsible for.”
Source location Response form Birmingham and Solihul Mental Health Trust Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review and update the induction programme, including role-specific induction packs, shadowing and training for new staff and students.
Verbatim wording from the response “The Team Manager is now working on a project which will be completed by the end of October 2022 to review the current induction programme and produce an up to date induction programme which is suited to different team roles and areas of work. This will include an induction pack, shadowing and training package for all new staff and students. As part of the new tender process which is also currently taking place, the Trust have also planned to have psychologists join the L&D for reflective practice groups which are to take place. Through this work there will be assurance that training, supervision and experience are a priority and changes are made where necessary.”
Source location Response form Birmingham and Solihul Mental Health Trust Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduce psychologists into Liaison and Diversion reflective-practice groups through the new tender process.
Verbatim wording from the response “The Team Manager is now working on a project which will be completed by the end of October 2022 to review the current induction programme and produce an up to date induction programme which is suited to different team roles and areas of work. This will include an induction pack, shadowing and training package for all new staff and students. As part of the new tender process which is also currently taking place, the Trust have also planned to have psychologists join the L&D for reflective practice groups which are to take place. Through this work there will be assurance that training, supervision and experience are a priority and changes are made where necessary.”
Source location Response form Birmingham and Solihul Mental Health Trust Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop and publish a weekly bulletin explaining the Liaison and Diversion Service’s role and limitations.
Verbatim wording from the response “As stated in point 2 above the Trust intends to discuss this in more detail at the JSOG meeting in August. This meeting will address your concerns around cross-agency information. However, in order to address the internal issue around understanding the role of the Liaison and Diversion Service, the Manager of the team will be carrying out internal work with the Trust Communications Team to put a piece together as part of the weekly bulletin outlining what the team do. This will be completed in line with the outcome of the current tender for the new integrated offender health service, which will incorporate liaison and diversion in custody. This will ensure the greatest visibility, clarity and impact with the communication. We expect to be in a position to complete this in September 2022.”
Source location Response form Birmingham and Solihul Mental Health Trust Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Commission and publish a career and competency framework defining L&D roles and required competencies.
Verbatim wording from the response “NHS England commissioned Health Education England (HEE) and Skills for Health (SfH) to produce a career and competency framework for L&D services Career and Competence Framework | Info Hub | Skills for Health. This framework was published on 31 May 2018 and clearly sets out the respective job roles required within a multi-disciplinary L&D team, and the competencies required to discharge those roles. HEE and SfH are currently reviewing the content, as part of a wider piece of work to develop a career and competency framework across all of our Health & Justice non-custodial programmes of work.”
Source location Response from NHS England Page 3 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Present the respective PCHS and L&D responsibilities for mental health crises at the NPCC Custody Forum Conference.
Verbatim wording from the response “NHS England works collaboratively with all agencies and stakeholders to ensure a clear understanding of responsibilities for mentally unwell persons in custody. Recently, NHS England presented at the NPCC Custody Forum Conference (September 2022) and took the opportunity to emphasise the respective roles and reinforce the responsibilities of the PCHS and L&D service when responding to those in mental health crisis.”
Source location Response from NHS England Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Address BSMHFT’s training, supervision and experience issues through regular NHS England regional contract review meetings.
Verbatim wording from the response “I am assured that NHS England’s regional Health & Justice commissioning team are addressing this matter directly with the BSMHFT through regular contract review meetings.”
Source location Response from NHS England Page 3 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Discuss Regulation 28 reports through the national working group and share learning across NHS national and regional services.
Verbatim wording from the response “I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical”
Source location Response from NHS England Page 3 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Have NHS England regional Health and Justice commissioners regard the L&D career and competency framework when addressing provider workforce and quality issues.
Verbatim wording from the response “NHS England regional Health & Justice commissioners will have regard to the framework when addressing workforce and quality issues with providers.”
Source location Response from NHS England Page 3 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Publish a weekly bulletin explaining the Liaison and Diversion Service’s role and limitations to improve internal understanding.
Verbatim wording from the response “As stated in point 2 above the Trust intends to discuss this in more detail at the JSOG meeting in August. This meeting will address your concerns around cross-agency information. However, in order to address the internal issue around understanding the role of the Liaison and Diversion Service, the Manager of the team will be carrying out internal work with the Trust Communications Team to put a piece together as part of the weekly bulletin outlining what the team do. This will be completed in line with the outcome of the current tender for the new integrated offender health service, which will incorporate liaison and diversion in custody. This will ensure the greatest visibility, clarity and impact with the communication. We expect to be in a position to complete this in September 2022.”
Source location Response from Birmingham and Solihull Mental Health Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduce psychologist participation in Liaison and Diversion reflective practice groups through the new tender process.
Verbatim wording from the response “The Team Manager is now working on a project which will be completed by the end of October 2022 to review the current induction programme and produce an up to date induction programme which is suited to different team roles and areas of work. This will include an induction pack, shadowing and training package for all new staff and students. As part of the new tender process which is also currently taking place, the Trust have also planned to have psychologists join the L&D for reflective practice groups which are to take place. Through this work there will be assurance that training, supervision and experience are a priority and changes are made where necessary.”
Source location Response from Birmingham and Solihull Mental Health Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Discuss cross-agency information sharing and clarify Liaison and Diversion Service responsibilities at the Joint Strategic Operational Group meeting.
Verbatim wording from the response “The Trust has placed the matter onto the agenda at the next JSOG (Joint Strategic Operational Group), where the Trust meet with the Police and other stakeholders on a regular basis. The next meeting is due to take place on 18th August 2022. The meeting will discuss how to share this information between agencies to ensure that the message is shared clearly and clarity is gained around what the Liaison and Diversion Service are responsible for.”
Source location Response from Birmingham and Solihull Mental Health Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review the induction programme and produce an updated role-specific programme, including induction materials, shadowing and training for new staff and students.
Verbatim wording from the response “The Team Manager is now working on a project which will be completed by the end of October 2022 to review the current induction programme and produce an up to date induction programme which is suited to different team roles and areas of work. This will include an induction pack, shadowing and training package for all new staff and students. As part of the new tender process which is also currently taking place, the Trust have also planned to have psychologists join the L&D for reflective practice groups which are to take place. Through this work there will be assurance that training, supervision and experience are a priority and changes are made where necessary.”
Source location Response from Birmingham and Solihull Mental Health Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Engage national Liaison and Diversion leads to raise the concern about the lack of psychiatric provision.
Verbatim wording from the response “In relation to the first concern, while the commissioning of the L&D model may be influenced by WMP (and other police forces) as stakeholders, the commissioning process itself is not something which WMP is ultimately responsible for or able to determine or carry out. Notwithstanding this, I can confirm that I have directed my head of custody to engage national L&D leads to make them aware of this concern. It is relevant to note that the lack of psychiatric provision in the West Midlands reflects the national position. Likewise, in relation to the fourth concern, it is understood that this pertains to a Root Cause Analysis report (RCA) commissioned by the Birmingham and Solihull Mental Health Trust (BSMHT). WMP had no involvement in the RCA, nor in the process of “lessons learnt” by BSMHT.”
Source location Response from West Midlands Police Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review mental-health training provided to custody officers and staff.
Verbatim wording from the response “For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”
Source location Response from West Midlands Police Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide frontline staff with clear advice on the nature, scope and limitations of the current Liaison and Diversion function.
Verbatim wording from the response “For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”
Source location Response from West Midlands Police Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Create a formal escalation process enabling custody staff to challenge Liaison and Diversion decisions and obtain Mental Health Tactical Advisor review.
Verbatim wording from the response “For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”
Source location Response from West Midlands Police Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Have regional Health and Justice commissioners use the framework when addressing providers’ workforce and quality issues.
Verbatim wording from the response “NHS England regional Health & Justice commissioners will have regard to the framework when addressing workforce and quality issues with providers.”
Source location Response from NHS England Page 3 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review and update the Health and Justice career and competency framework across non-custodial programmes.
Verbatim wording from the response “NHS England commissioned Health Education England (HEE) and Skills for Health (SfH) to produce a career and competency framework for L&D services Career and Competence Framework | Info Hub | Skills for Health. This framework was published on 31 May 2018 and clearly sets out the respective job roles required within a multi-disciplinary L&D team, and the competencies required to discharge those roles. HEE and SfH are currently reviewing the content, as part of a wider piece of work to develop a career and competency framework across all of our Health & Justice non-custodial programmes of work.”
Source location Response from NHS England Page 3 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Discuss Regulation 28 reports through the national working group and share relevant learning across national and regional NHS teams.
Verbatim wording from the response “I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical”
Source location Response from NHS England Page 3 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Maintain a published career and competency framework defining L&D roles and required competencies.
Verbatim wording from the response “NHS England commissioned Health Education England (HEE) and Skills for Health (SfH) to produce a career and competency framework for L&D services Career and Competence Framework | Info Hub | Skills for Health. This framework was published on 31 May 2018 and clearly sets out the respective job roles required within a multi-disciplinary L&D team, and the competencies required to discharge those roles. HEE and SfH are currently reviewing the content, as part of a wider piece of work to develop a career and competency framework across all of our Health & Justice non-custodial programmes of work.”
Source location Response from NHS England Page 3 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Present the respective PCHS and L&D responsibilities for mental health crises at the NPCC Custody Forum Conference.
Verbatim wording from the response “NHS England works collaboratively with all agencies and stakeholders to ensure a clear understanding of responsibilities for mentally unwell persons in custody. Recently, NHS England presented at the NPCC Custody Forum Conference (September 2022) and took the opportunity to emphasise the respective roles and reinforce the responsibilities of the PCHS and L&D service when responding to those in mental health crisis.”
Source location Response from NHS England Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue collaborative work with Police and Crime Commissioner counterparts to align PCHS, Liaison and Diversion specifications, responsibilities and locally commissioned services.
Verbatim wording from the response “The Home Office’s position usually indicates that it is for each PCC to determine the level of healthcare provision required for their area, however, NHS England acknowledges that unless each PCHS is designed to fit with the L&D service specification and other locally commissioned services, then the potential for gaps in service provision will remain. It would not be practicable for NHS England to commission a service to take on the role of the PCHS, and instead the PCHS and L&D service should continue to work closely, ensuring that the service specifications and responsibilities are clear, aligned and understood. NHS England’s national Health & Justice team officials will continue to work collaboratively with their counterparts at the PCC in this regard.”
Source location Response from NHS England Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review mental-health training provided to custody officers and staff.
Verbatim wording from the response “For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”
Source location Response from West Midlands Police Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Create a formal escalation process for custody staff to challenge potentially incorrect Liaison and Diversion decisions and seek Mental Health Tactical Advisor review.
Verbatim wording from the response “For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”
Source location Response from West Midlands Police Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Direct the head of custody to engage national Liaison and Diversion leads about the concern regarding psychiatric provision.
Verbatim wording from the response “In relation to the first concern, while the commissioning of the L&D model may be influenced by WMP (and other police forces) as stakeholders, the commissioning process itself is not something which WMP is ultimately responsible for or able to determine or carry out. Notwithstanding this, I can confirm that I have directed my head of custody to engage national L&D leads to make them aware of this concern. It is relevant to note that the lack of psychiatric provision in the West Midlands reflects the national position. Likewise, in relation to the fourth concern, it is understood that this pertains to a Root Cause Analysis report (RCA) commissioned by the Birmingham and Solihull Mental Health Trust (BSMHT). WMP had no involvement in the RCA, nor in the process of “lessons learnt” by BSMHT.”
Source location Response from West Midlands Police Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide all frontline staff with clear advice about the nature, scope and limitations of the current Liaison and Diversion function.
Verbatim wording from the response “For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”
Source location Response from West Midlands Police Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Work with policing and health partners to improve management of mental health in police custody.
Verbatim wording from the response “I can also confirm that Home Office officials work very closely with the NPCC, NHS England, the Department for Health and Social Care on a range of different issues relating to mental health and how healthcare partners and the police can work together most effectively. Currently, they are collectively working on how to improve escalation processes between the police and NHS and how mental health is managed in the custody environment with a view to the NPCC issuing guidance on effectively managing these referral pathways.”
Source location Response from Home Office Page 2 · response Published 22 September 2022
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Work with policing and health partners to improve escalation processes between police and NHS services.
Verbatim wording from the response “I can also confirm that Home Office officials work very closely with the NPCC, NHS England, the Department for Health and Social Care on a range of different issues relating to mental health and how healthcare partners and the police can work together most effectively. Currently, they are collectively working on how to improve escalation processes between the police and NHS and how mental health is managed in the custody environment with a view to the NPCC issuing guidance on effectively managing these referral pathways.”
Source location Response from Home Office Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The Trust cannot respond to commissioning psychiatrists within the Liaison and Diversion model because it follows the national model.
Verbatim wording from the response “The Birmingham and Solihull Mental Health NHS Foundation Trust gave evidence in court during the inquest that the Liaison and Diversion Service follow the national model. The Trust is therefore unable to respond to the point around commissioning of psychiatrists within the model. We note that NHS England was also sent a copy of the Prevention of Future Deaths Report and we hope that they will be able to provide more information to you in due course.”
Source location Response form Birmingham and Solihul Mental Health Trust Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Including psychiatrists in Liaison and Diversion teams is not presently considered necessary because their specified functions are covered through other services.
Verbatim wording from the response “The NPCC national service specification (Annex 1) specifically includes responsibility for responding to individuals in mental health crisis, including placing a requirement on the provider to facilitate assessments under the Mental Health Act. The NHS England L&D national service specification, by design, specifically excludes these functions.”
Source location Response from NHS England Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Existing national service specifications sufficiently clarify which services are responsible for responding to people in mental health crisis in custody.
Verbatim wording from the response “The PCHS and L&D national service specifications are written to complement each other, and to make clear which service is responsible for responding to those in mental health crisis. NHS England’s national Health & Justice team officials work closely with their counterparts at the NPCC to ensure that the two specifications remain aligned.”
Source location Response from NHS England Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Responsibility for responding to mental health crises in custody rests with police custody healthcare services, not Liaison and Diversion services.
Verbatim wording from the response “The inclusion of psychiatric provision within the makeup of L&D multi-disciplinary teams is not presently considered necessary. If and when an L&D practitioner identifies secondary mental health needs, that do not require immediate intervention, a supported referral is made to the appropriate local community mental health service. The PCHS operates within police custody suites 24 hours a day, whereas L&D services are generally present for 12 hours a day. In the event of a Mental Health Act assessment being required, this would be facilitated by the provider through the PCHS rather than L&D. As stated below, the two services work closely and their specifications make clear who has responsibility for responding to those in mental health crisis.”
Source location Response from NHS England Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The Trust cannot respond to commissioning psychiatrists within the Liaison and Diversion model because it follows the national model.
Verbatim wording from the response “The Birmingham and Solihull Mental Health NHS Foundation Trust gave evidence in court during the inquest that the Liaison and Diversion Service follow the national model. The Trust is therefore unable to respond to the point around commissioning of psychiatrists within the model. We note that NHS England was also sent a copy of the Prevention of Future Deaths Report and we hope that they will be able to provide more information to you in due course.”
Source location Response from Birmingham and Solihull Mental Health Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Detainee welfare does not require direct police recruitment of clinicians because locally commissioned healthcare provision should be available.
Verbatim wording from the response “In relation to the second concern, the mental and physical wellbeing of detainees is a matter for which the Chief Constable is ultimately responsible. This is a matter upon which both WMP and BSMHT are clear. However, it is important to note that this responsibility does not necessarily entail the direct recruitment of medical or mental health clinicians. As is common in custody provision across England, there is an expectation that locally commissioned health provision will be available to detainees in the same way that it would for members of the public who are not in detention. While it is my responsibility to maintain the welfare of detainees, this responsibility is discharged by establishing adequate processes and delivering appropriate training and direction to custody officers/staff about when and how to access clinical support.”
Source location Response from West Midlands Police Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation West Midlands Police cannot determine or carry out commissioning of the Liaison and Diversion model.
Verbatim wording from the response “In relation to the first concern, while the commissioning of the L&D model may be influenced by WMP (and other police forces) as stakeholders, the commissioning process itself is not something which WMP is ultimately responsible for or able to determine or carry out. Notwithstanding this, I can confirm that I have directed my head of custody to engage national L&D leads to make them aware of this concern. It is relevant to note that the lack of psychiatric provision in the West Midlands reflects the national position. Likewise, in relation to the fourth concern, it is understood that this pertains to a Root Cause Analysis report (RCA) commissioned by the Birmingham and Solihull Mental Health Trust (BSMHT). WMP had no involvement in the RCA, nor in the process of “lessons learnt” by BSMHT.”
Source location Response from West Midlands Police Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Responsibility for reviewing the Root Cause Analysis, experience, training and supervision of Liaison and Diversion practitioners rests with Birmingham and Solihull Mental Health Trust.
Verbatim wording from the response “4. BSMHFT have not learnt sufficient lessons from the incident and need to review experience, training and supervision of L&D practitioners.”
Source location Response from West Midlands Police Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Custody staff may rely on and defer to qualified healthcare practitioners for mental and physical health assessments.
Verbatim wording from the response “Turning to the third concern, following the evidence adduced at the inquest, it is acknowledged that the understanding of some WMP custody officers/staff in relation to the role and limitation of L&D requires improvement. Given that custody officers/staff are not medically trained, it is reasonable for them to be able to rely on, and defer to, the professional opinion of healthcare practitioners in relation to matters of mental and physical health. At the same time, it is accepted that custody officers/staff need to understand the differing levels of expertise of various clinicians and healthcare practitioners.”
Source location Response from West Midlands Police Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Responsibility for commissioning psychiatric provision is assigned to national Liaison and Diversion commissioners and other relevant bodies.
Verbatim wording from the response “Upon careful reflection, I consider that the second and third concerns are pertinent to WMP, whereas the first and fourth concerns are of relevance to other addressees of the Regulation 28 report, namely: (i) ████████ Chief Executive NHS England; (ii) ████████ Chief Executive Birmingham and Solihull Mental Health Trust and/or (iii) The Rt Hon Priti Patel MP, Home Secretary.”
Source location Response from West Midlands Police Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation PCHS, rather than L&D, is responsible for responding to people in mental health crisis and facilitating required Mental Health Act assessments.
Verbatim wording from the response “In summary, it is not the responsibility for L&D services to respond to those in mental health crisis, that function falls to PCHC services. Where an L&D practitioner has concerns regarding an individual’s mental health, that falls short of requiring an immediate crisis response, the expectation is that they will liaise with that individuals community mental health team for further advice (which may involve speaking with a psychiatrist or psychologist) and if the person has disengaged will provide a supported referral back into that service.”
Source location Response from NHS England Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Existing PCHS and L&D service specifications sufficiently clarify responsibility for responding to people in mental health crisis.
Verbatim wording from the response “The PCHS and L&D national service specifications are written to complement each other, and to make clear which service is responsible for responding to those in mental health crisis. NHS England’s national Health & Justice team officials work closely with their counterparts at the NPCC to ensure that the two specifications remain aligned.”
Source location Response from NHS England Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Psychiatrists are not presently considered necessary within L&D teams because non-urgent needs receive supported community mental health referrals.
Verbatim wording from the response “The inclusion of psychiatric provision within the makeup of L&D multi-disciplinary teams is not presently considered necessary. If and when an L&D practitioner identifies secondary mental health needs, that do not require immediate intervention, a supported referral is made to the appropriate local community mental health service. The PCHS operates within police custody suites 24 hours a day, whereas L&D services are generally present for 12 hours a day. In the event of a Mental Health Act assessment being required, this would be facilitated by the provider through the PCHS rather than L&D. As stated below, the two services work closely and their specifications make clear who has responsibility for responding to those in mental health crisis.”
Source location Response from NHS England Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The Home Office or NPCC is best placed to respond to concerns about the Police Custody Healthcare Service specification and provision.
Verbatim wording from the response “The policy for the PCHS lies with the Home Office. Operationally, each Police and Crime Commissioner (PCC) is required to commission a PCHS for their police force. The National Police Chiefs Council (NPCC) maintains a national PCHS specification and NHS England acts in an advisory role to ensure that PCHS and Liaison and Diversion (L&D) specifications align.”
Source location Response from NHS England Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation It would not be practicable for NHS England to commission a service to take on the Police Custody Healthcare Service role.
Verbatim wording from the response “The Home Office’s position usually indicates that it is for each PCC to determine the level of healthcare provision required for their area, however, NHS England acknowledges that unless each PCHS is designed to fit with the L&D service specification and other locally commissioned services, then the potential for gaps in service provision will remain. It would not be practicable for NHS England to commission a service to take on the role of the PCHS, and instead the PCHS and L&D service should continue to work closely, ensuring that the service specifications and responsibilities are clear, aligned and understood. NHS England’s national Health & Justice team officials will continue to work collaboratively with their counterparts at the PCC in this regard.”
Source location Response from NHS England Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation West Midlands Police cannot determine or carry out commissioning of the Liaison and Diversion model.
Verbatim wording from the response “In relation to the first concern, while the commissioning of the L&D model may be influenced by WMP (and other police forces) as stakeholders, the commissioning process itself is not something which WMP is ultimately responsible for or able to determine or carry out. Notwithstanding this, I can confirm that I have directed my head of custody to engage national L&D leads to make them aware of this concern. It is relevant to note that the lack of psychiatric provision in the West Midlands reflects the national position. Likewise, in relation to the fourth concern, it is understood that this pertains to a Root Cause Analysis report (RCA) commissioned by the Birmingham and Solihull Mental Health Trust (BSMHT). WMP had no involvement in the RCA, nor in the process of “lessons learnt” by BSMHT.”
Source location Response from West Midlands Police Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Detainee welfare does not require direct clinician recruitment where locally commissioned healthcare and adequate custody processes provide clinical access.
Verbatim wording from the response “In relation to the second concern, the mental and physical wellbeing of detainees is a matter for which the Chief Constable is ultimately responsible. This is a matter upon which both WMP and BSMHT are clear. However, it is important to note that this responsibility does not necessarily entail the direct recruitment of medical or mental health clinicians. As is common in custody provision across England, there is an expectation that locally commissioned health provision will be available to detainees in the same way that it would for members of the public who are not in detention. While it is my responsibility to maintain the welfare of detainees, this responsibility is discharged by establishing adequate processes and delivering appropriate training and direction to custody officers/staff about when and how to access clinical support.”
Source location Response from West Midlands Police Page 2 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The Birmingham and Solihull Mental Health Trust is responsible for the Root Cause Analysis and associated lessons learned.
Verbatim wording from the response “In relation to the first concern, while the commissioning of the L&D model may be influenced by WMP (and other police forces) as stakeholders, the commissioning process itself is not something which WMP is ultimately responsible for or able to determine or carry out. Notwithstanding this, I can confirm that I have directed my head of custody to engage national L&D leads to make them aware of this concern. It is relevant to note that the lack of psychiatric provision in the West Midlands reflects the national position. Likewise, in relation to the fourth concern, it is understood that this pertains to a Root Cause Analysis report (RCA) commissioned by the Birmingham and Solihull Mental Health Trust (BSMHT). WMP had no involvement in the RCA, nor in the process of “lessons learnt” by BSMHT.”
Source location Response from West Midlands Police Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Police and Crime Commissioners and police forces are responsible for tendering and commissioning police custody healthcare services, so the Home Office will not intervene.
Verbatim wording from the response “The commissioning of Liaison and Diversion Services is a matter for NHS England. The tendering and commissioning of all police custody healthcare services is the responsibility of Police and Crime Commissioners and their forces and it is for them to take decisions on how to allocate resources based on their local knowledge and experience. Therefore, it would not be appropriate for the Home Office to comment or intervene in either of these two services.”
Source location Response from Home Office Page 1 · response Published 22 September 2022
Open published response
×
Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation NHS England is responsible for commissioning Liaison and Diversion Services, so the Home Office will not comment or intervene.
Verbatim wording from the response “The commissioning of Liaison and Diversion Services is a matter for NHS England. The tendering and commissioning of all police custody healthcare services is the responsibility of Police and Crime Commissioners and their forces and it is for them to take decisions on how to allocate resources based on their local knowledge and experience. Therefore, it would not be appropriate for the Home Office to comment or intervene in either of these two services.”
Source location Response from Home Office Page 1 · response Published 22 September 2022
Open published response