PFD report

Khalid Seneen Yousef · Prevention of Future Deaths report

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Issued 23 Jun 2022•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
4

Named on the report

Responses found
4

Of 4 recipients

Stated actions
29

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Insufficient understanding of the L&D police custody suite model’s role and limitations
    Part of recurring concern: Failure to ensure police custody staff are competent for safe custody-suite workPart of recurring concern: Unreliable Liaison and Diversion processes for people in custody
  2. Inadequate training of L&D practitioners
  3. Lack of clarity about responsibility for mentally unwell persons in custody
    Part of recurring concern: Unreliable Liaison and Diversion processes for people in custody
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.24

  1. Action

    Discuss interagency responsibility and information-sharing for mentally unwell people in custody at the next JSOG meeting.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
  2. Action

    Review and update the induction programme, including role-specific induction packs, shadowing and training for new staff and students.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2022.
  3. Action

    Introduce psychologists into Liaison and Diversion reflective-practice groups through the new tender process.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.17

  1. Position

    The Trust cannot respond to commissioning psychiatrists within the Liaison and Diversion model because it follows the national model.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient understanding of the L&D police custody suite model’s role and limitations

Wider context from the report

“3. West Midlands Police officers and BSMHFT staff do not sufficiently understand the role and limitations of the L&D police custody suite model. ”

Is this part of a recurring concern?

Yes — Failure to ensure police custody staff are competent for safe custody-suite work; Unreliable Liaison and Diversion processes for people in custody.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate training of L&D practitioners

Wider context from the report

“4. BSMHFT have not learnt sufficient lessons from the incident and need to review experience, training and supervision of L&D practitioners. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity about responsibility for mentally unwell persons in custody

Wider context from the report

“2. Liaison and clarity is needed between Chief Constables and the Trusts providing L&D services on who has responsibility for mentally unwell persons in custody. ”

Is this part of a recurring concern?

Yes — Unreliable Liaison and Diversion processes for people in custody.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to learn sufficient lessons from the incident

Wider context from the report

“4. BSMHFT have not learnt sufficient lessons from the incident and need to review experience, training and supervision of L&D practitioners. ”

Is this part of a recurring concern?

Yes — Failure to identify and address recurring safety issues through organisational learning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate experience of L&D practitioners

Wider context from the report

“4. BSMHFT have not learnt sufficient lessons from the incident and need to review experience, training and supervision of L&D practitioners. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of commissioned psychiatrists within the L&D police custody suite model

Wider context from the report

“1. The L&D police custody suite model has not commissioned psychiatrists. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate supervision of L&D practitioners

Wider context from the report

“4. BSMHFT have not learnt sufficient lessons from the incident and need to review experience, training and supervision of L&D practitioners. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss interagency responsibility and information-sharing for mentally unwell people in custody at the next JSOG meeting.

Verbatim wording from the response

“The Trust has placed the matter onto the agenda at the next JSOG (Joint Strategic Operational Group), where the Trust meet with the Police and other stakeholders on a regular basis. The next meeting is due to take place on 18th August 2022. The meeting will discuss how to share this information between agencies to ensure that the message is shared clearly and clarity is gained around what the Liaison and Diversion Service are responsible for.”

Source location

Response form Birmingham and Solihul Mental Health Trust
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the induction programme, including role-specific induction packs, shadowing and training for new staff and students.

Verbatim wording from the response

“The Team Manager is now working on a project which will be completed by the end of October 2022 to review the current induction programme and produce an up to date induction programme which is suited to different team roles and areas of work. This will include an induction pack, shadowing and training package for all new staff and students. As part of the new tender process which is also currently taking place, the Trust have also planned to have psychologists join the L&D for reflective practice groups which are to take place. Through this work there will be assurance that training, supervision and experience are a priority and changes are made where necessary.”

Source location

Response form Birmingham and Solihul Mental Health Trust
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce psychologists into Liaison and Diversion reflective-practice groups through the new tender process.

Verbatim wording from the response

“The Team Manager is now working on a project which will be completed by the end of October 2022 to review the current induction programme and produce an up to date induction programme which is suited to different team roles and areas of work. This will include an induction pack, shadowing and training package for all new staff and students. As part of the new tender process which is also currently taking place, the Trust have also planned to have psychologists join the L&D for reflective practice groups which are to take place. Through this work there will be assurance that training, supervision and experience are a priority and changes are made where necessary.”

Source location

Response form Birmingham and Solihul Mental Health Trust
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and publish a weekly bulletin explaining the Liaison and Diversion Service’s role and limitations.

Verbatim wording from the response

“As stated in point 2 above the Trust intends to discuss this in more detail at the JSOG meeting in August. This meeting will address your concerns around cross-agency information. However, in order to address the internal issue around understanding the role of the Liaison and Diversion Service, the Manager of the team will be carrying out internal work with the Trust Communications Team to put a piece together as part of the weekly bulletin outlining what the team do. This will be completed in line with the outcome of the current tender for the new integrated offender health service, which will incorporate liaison and diversion in custody. This will ensure the greatest visibility, clarity and impact with the communication. We expect to be in a position to complete this in September 2022.”

Source location

Response form Birmingham and Solihul Mental Health Trust
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission and publish a career and competency framework defining L&D roles and required competencies.

Verbatim wording from the response

“NHS England commissioned Health Education England (HEE) and Skills for Health (SfH) to produce a career and competency framework for L&D services Career and Competence Framework | Info Hub | Skills for Health. This framework was published on 31 May 2018 and clearly sets out the respective job roles required within a multi-disciplinary L&D team, and the competencies required to discharge those roles. HEE and SfH are currently reviewing the content, as part of a wider piece of work to develop a career and competency framework across all of our Health & Justice non-custodial programmes of work.”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present the respective PCHS and L&D responsibilities for mental health crises at the NPCC Custody Forum Conference.

Verbatim wording from the response

“NHS England works collaboratively with all agencies and stakeholders to ensure a clear understanding of responsibilities for mentally unwell persons in custody. Recently, NHS England presented at the NPCC Custody Forum Conference (September 2022) and took the opportunity to emphasise the respective roles and reinforce the responsibilities of the PCHS and L&D service when responding to those in mental health crisis.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Address BSMHFT’s training, supervision and experience issues through regular NHS England regional contract review meetings.

Verbatim wording from the response

“I am assured that NHS England’s regional Health & Justice commissioning team are addressing this matter directly with the BSMHFT through regular contract review meetings.”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Regulation 28 reports through the national working group and share learning across NHS national and regional services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Have NHS England regional Health and Justice commissioners regard the L&D career and competency framework when addressing provider workforce and quality issues.

Verbatim wording from the response

“NHS England regional Health & Justice commissioners will have regard to the framework when addressing workforce and quality issues with providers.”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish a weekly bulletin explaining the Liaison and Diversion Service’s role and limitations to improve internal understanding.

Verbatim wording from the response

“As stated in point 2 above the Trust intends to discuss this in more detail at the JSOG meeting in August. This meeting will address your concerns around cross-agency information. However, in order to address the internal issue around understanding the role of the Liaison and Diversion Service, the Manager of the team will be carrying out internal work with the Trust Communications Team to put a piece together as part of the weekly bulletin outlining what the team do. This will be completed in line with the outcome of the current tender for the new integrated offender health service, which will incorporate liaison and diversion in custody. This will ensure the greatest visibility, clarity and impact with the communication. We expect to be in a position to complete this in September 2022.”

Source location

Response from Birmingham and Solihull Mental Health
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce psychologist participation in Liaison and Diversion reflective practice groups through the new tender process.

Verbatim wording from the response

“The Team Manager is now working on a project which will be completed by the end of October 2022 to review the current induction programme and produce an up to date induction programme which is suited to different team roles and areas of work. This will include an induction pack, shadowing and training package for all new staff and students. As part of the new tender process which is also currently taking place, the Trust have also planned to have psychologists join the L&D for reflective practice groups which are to take place. Through this work there will be assurance that training, supervision and experience are a priority and changes are made where necessary.”

Source location

Response from Birmingham and Solihull Mental Health
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss cross-agency information sharing and clarify Liaison and Diversion Service responsibilities at the Joint Strategic Operational Group meeting.

Verbatim wording from the response

“The Trust has placed the matter onto the agenda at the next JSOG (Joint Strategic Operational Group), where the Trust meet with the Police and other stakeholders on a regular basis. The next meeting is due to take place on 18th August 2022. The meeting will discuss how to share this information between agencies to ensure that the message is shared clearly and clarity is gained around what the Liaison and Diversion Service are responsible for.”

Source location

Response from Birmingham and Solihull Mental Health
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the induction programme and produce an updated role-specific programme, including induction materials, shadowing and training for new staff and students.

Verbatim wording from the response

“The Team Manager is now working on a project which will be completed by the end of October 2022 to review the current induction programme and produce an up to date induction programme which is suited to different team roles and areas of work. This will include an induction pack, shadowing and training package for all new staff and students. As part of the new tender process which is also currently taking place, the Trust have also planned to have psychologists join the L&D for reflective practice groups which are to take place. Through this work there will be assurance that training, supervision and experience are a priority and changes are made where necessary.”

Source location

Response from Birmingham and Solihull Mental Health
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage national Liaison and Diversion leads to raise the concern about the lack of psychiatric provision.

Verbatim wording from the response

“In relation to the first concern, while the commissioning of the L&D model may be influenced by WMP (and other police forces) as stakeholders, the commissioning process itself is not something which WMP is ultimately responsible for or able to determine or carry out. Notwithstanding this, I can confirm that I have directed my head of custody to engage national L&D leads to make them aware of this concern. It is relevant to note that the lack of psychiatric provision in the West Midlands reflects the national position. Likewise, in relation to the fourth concern, it is understood that this pertains to a Root Cause Analysis report (RCA) commissioned by the Birmingham and Solihull Mental Health Trust (BSMHT). WMP had no involvement in the RCA, nor in the process of “lessons learnt” by BSMHT.”

Source location

Response from West Midlands Police
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review mental-health training provided to custody officers and staff.

Verbatim wording from the response

“For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”

Source location

Response from West Midlands Police
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide frontline staff with clear advice on the nature, scope and limitations of the current Liaison and Diversion function.

Verbatim wording from the response

“For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”

Source location

Response from West Midlands Police
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the Health and Justice career and competency framework across non-custodial programmes.

Verbatim wording from the response

“NHS England commissioned Health Education England (HEE) and Skills for Health (SfH) to produce a career and competency framework for L&D services Career and Competence Framework | Info Hub | Skills for Health. This framework was published on 31 May 2018 and clearly sets out the respective job roles required within a multi-disciplinary L&D team, and the competencies required to discharge those roles. HEE and SfH are currently reviewing the content, as part of a wider piece of work to develop a career and competency framework across all of our Health & Justice non-custodial programmes of work.”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Regulation 28 reports through the national working group and share relevant learning across national and regional NHS teams.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a published career and competency framework defining L&D roles and required competencies.

Verbatim wording from the response

“NHS England commissioned Health Education England (HEE) and Skills for Health (SfH) to produce a career and competency framework for L&D services Career and Competence Framework | Info Hub | Skills for Health. This framework was published on 31 May 2018 and clearly sets out the respective job roles required within a multi-disciplinary L&D team, and the competencies required to discharge those roles. HEE and SfH are currently reviewing the content, as part of a wider piece of work to develop a career and competency framework across all of our Health & Justice non-custodial programmes of work.”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present the respective PCHS and L&D responsibilities for mental health crises at the NPCC Custody Forum Conference.

Verbatim wording from the response

“NHS England works collaboratively with all agencies and stakeholders to ensure a clear understanding of responsibilities for mentally unwell persons in custody. Recently, NHS England presented at the NPCC Custody Forum Conference (September 2022) and took the opportunity to emphasise the respective roles and reinforce the responsibilities of the PCHS and L&D service when responding to those in mental health crisis.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue collaborative work with Police and Crime Commissioner counterparts to align PCHS, Liaison and Diversion specifications, responsibilities and locally commissioned services.

Verbatim wording from the response

“The Home Office’s position usually indicates that it is for each PCC to determine the level of healthcare provision required for their area, however, NHS England acknowledges that unless each PCHS is designed to fit with the L&D service specification and other locally commissioned services, then the potential for gaps in service provision will remain. It would not be practicable for NHS England to commission a service to take on the role of the PCHS, and instead the PCHS and L&D service should continue to work closely, ensuring that the service specifications and responsibilities are clear, aligned and understood. NHS England’s national Health & Justice team officials will continue to work collaboratively with their counterparts at the PCC in this regard.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Direct the head of custody to engage national Liaison and Diversion leads about the concern regarding psychiatric provision.

Verbatim wording from the response

“In relation to the first concern, while the commissioning of the L&D model may be influenced by WMP (and other police forces) as stakeholders, the commissioning process itself is not something which WMP is ultimately responsible for or able to determine or carry out. Notwithstanding this, I can confirm that I have directed my head of custody to engage national L&D leads to make them aware of this concern. It is relevant to note that the lack of psychiatric provision in the West Midlands reflects the national position. Likewise, in relation to the fourth concern, it is understood that this pertains to a Root Cause Analysis report (RCA) commissioned by the Birmingham and Solihull Mental Health Trust (BSMHT). WMP had no involvement in the RCA, nor in the process of “lessons learnt” by BSMHT.”

Source location

Response from West Midlands Police
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide all frontline staff with clear advice about the nature, scope and limitations of the current Liaison and Diversion function.

Verbatim wording from the response

“For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”

Source location

Response from West Midlands Police
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with policing and health partners to improve escalation processes between police and NHS services.

Verbatim wording from the response

“I can also confirm that Home Office officials work very closely with the NPCC, NHS England, the Department for Health and Social Care on a range of different issues relating to mental health and how healthcare partners and the police can work together most effectively. Currently, they are collectively working on how to improve escalation processes between the police and NHS and how mental health is managed in the custody environment with a view to the NPCC issuing guidance on effectively managing these referral pathways.”

Source location

Response from Home Office
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust cannot respond to commissioning psychiatrists within the Liaison and Diversion model because it follows the national model.

Verbatim wording from the response

“The Birmingham and Solihull Mental Health NHS Foundation Trust gave evidence in court during the inquest that the Liaison and Diversion Service follow the national model. The Trust is therefore unable to respond to the point around commissioning of psychiatrists within the model. We note that NHS England was also sent a copy of the Prevention of Future Deaths Report and we hope that they will be able to provide more information to you in due course.”

Source location

Response form Birmingham and Solihul Mental Health Trust
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Including psychiatrists in Liaison and Diversion teams is not presently considered necessary because their specified functions are covered through other services.

Verbatim wording from the response

“The NPCC national service specification (Annex 1) specifically includes responsibility for responding to individuals in mental health crisis, including placing a requirement on the provider to facilitate assessments under the Mental Health Act. The NHS England L&D national service specification, by design, specifically excludes these functions.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing national service specifications sufficiently clarify which services are responsible for responding to people in mental health crisis in custody.

Verbatim wording from the response

“The PCHS and L&D national service specifications are written to complement each other, and to make clear which service is responsible for responding to those in mental health crisis. NHS England’s national Health & Justice team officials work closely with their counterparts at the NPCC to ensure that the two specifications remain aligned.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for responding to mental health crises in custody rests with police custody healthcare services, not Liaison and Diversion services.

Verbatim wording from the response

“The inclusion of psychiatric provision within the makeup of L&D multi-disciplinary teams is not presently considered necessary. If and when an L&D practitioner identifies secondary mental health needs, that do not require immediate intervention, a supported referral is made to the appropriate local community mental health service. The PCHS operates within police custody suites 24 hours a day, whereas L&D services are generally present for 12 hours a day. In the event of a Mental Health Act assessment being required, this would be facilitated by the provider through the PCHS rather than L&D. As stated below, the two services work closely and their specifications make clear who has responsibility for responding to those in mental health crisis.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust cannot respond to commissioning psychiatrists within the Liaison and Diversion model because it follows the national model.

Verbatim wording from the response

“The Birmingham and Solihull Mental Health NHS Foundation Trust gave evidence in court during the inquest that the Liaison and Diversion Service follow the national model. The Trust is therefore unable to respond to the point around commissioning of psychiatrists within the model. We note that NHS England was also sent a copy of the Prevention of Future Deaths Report and we hope that they will be able to provide more information to you in due course.”

Source location

Response from Birmingham and Solihull Mental Health
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Detainee welfare does not require direct police recruitment of clinicians because locally commissioned healthcare provision should be available.

Verbatim wording from the response

“In relation to the second concern, the mental and physical wellbeing of detainees is a matter for which the Chief Constable is ultimately responsible. This is a matter upon which both WMP and BSMHT are clear. However, it is important to note that this responsibility does not necessarily entail the direct recruitment of medical or mental health clinicians. As is common in custody provision across England, there is an expectation that locally commissioned health provision will be available to detainees in the same way that it would for members of the public who are not in detention. While it is my responsibility to maintain the welfare of detainees, this responsibility is discharged by establishing adequate processes and delivering appropriate training and direction to custody officers/staff about when and how to access clinical support.”

Source location

Response from West Midlands Police
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

West Midlands Police cannot determine or carry out commissioning of the Liaison and Diversion model.

Verbatim wording from the response

“In relation to the first concern, while the commissioning of the L&D model may be influenced by WMP (and other police forces) as stakeholders, the commissioning process itself is not something which WMP is ultimately responsible for or able to determine or carry out. Notwithstanding this, I can confirm that I have directed my head of custody to engage national L&D leads to make them aware of this concern. It is relevant to note that the lack of psychiatric provision in the West Midlands reflects the national position. Likewise, in relation to the fourth concern, it is understood that this pertains to a Root Cause Analysis report (RCA) commissioned by the Birmingham and Solihull Mental Health Trust (BSMHT). WMP had no involvement in the RCA, nor in the process of “lessons learnt” by BSMHT.”

Source location

Response from West Midlands Police
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for reviewing the Root Cause Analysis, experience, training and supervision of Liaison and Diversion practitioners rests with Birmingham and Solihull Mental Health Trust.

Verbatim wording from the response

“4. BSMHFT have not learnt sufficient lessons from the incident and need to review experience, training and supervision of L&D practitioners.”

Source location

Response from West Midlands Police
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Custody staff may rely on and defer to qualified healthcare practitioners for mental and physical health assessments.

Verbatim wording from the response

“Turning to the third concern, following the evidence adduced at the inquest, it is acknowledged that the understanding of some WMP custody officers/staff in relation to the role and limitation of L&D requires improvement. Given that custody officers/staff are not medically trained, it is reasonable for them to be able to rely on, and defer to, the professional opinion of healthcare practitioners in relation to matters of mental and physical health. At the same time, it is accepted that custody officers/staff need to understand the differing levels of expertise of various clinicians and healthcare practitioners.”

Source location

Response from West Midlands Police
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for commissioning psychiatric provision is assigned to national Liaison and Diversion commissioners and other relevant bodies.

Verbatim wording from the response

“Upon careful reflection, I consider that the second and third concerns are pertinent to WMP, whereas the first and fourth concerns are of relevance to other addressees of the Regulation 28 report, namely: (i) ████████ Chief Executive NHS England; (ii) ████████ Chief Executive Birmingham and Solihull Mental Health Trust and/or (iii) The Rt Hon Priti Patel MP, Home Secretary.”

Source location

Response from West Midlands Police
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

PCHS, rather than L&D, is responsible for responding to people in mental health crisis and facilitating required Mental Health Act assessments.

Verbatim wording from the response

“In summary, it is not the responsibility for L&D services to respond to those in mental health crisis, that function falls to PCHC services. Where an L&D practitioner has concerns regarding an individual’s mental health, that falls short of requiring an immediate crisis response, the expectation is that they will liaise with that individuals community mental health team for further advice (which may involve speaking with a psychiatrist or psychologist) and if the person has disengaged will provide a supported referral back into that service.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing PCHS and L&D service specifications sufficiently clarify responsibility for responding to people in mental health crisis.

Verbatim wording from the response

“The PCHS and L&D national service specifications are written to complement each other, and to make clear which service is responsible for responding to those in mental health crisis. NHS England’s national Health & Justice team officials work closely with their counterparts at the NPCC to ensure that the two specifications remain aligned.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Psychiatrists are not presently considered necessary within L&D teams because non-urgent needs receive supported community mental health referrals.

Verbatim wording from the response

“The inclusion of psychiatric provision within the makeup of L&D multi-disciplinary teams is not presently considered necessary. If and when an L&D practitioner identifies secondary mental health needs, that do not require immediate intervention, a supported referral is made to the appropriate local community mental health service. The PCHS operates within police custody suites 24 hours a day, whereas L&D services are generally present for 12 hours a day. In the event of a Mental Health Act assessment being required, this would be facilitated by the provider through the PCHS rather than L&D. As stated below, the two services work closely and their specifications make clear who has responsibility for responding to those in mental health crisis.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

It would not be practicable for NHS England to commission a service to take on the Police Custody Healthcare Service role.

Verbatim wording from the response

“The Home Office’s position usually indicates that it is for each PCC to determine the level of healthcare provision required for their area, however, NHS England acknowledges that unless each PCHS is designed to fit with the L&D service specification and other locally commissioned services, then the potential for gaps in service provision will remain. It would not be practicable for NHS England to commission a service to take on the role of the PCHS, and instead the PCHS and L&D service should continue to work closely, ensuring that the service specifications and responsibilities are clear, aligned and understood. NHS England’s national Health & Justice team officials will continue to work collaboratively with their counterparts at the PCC in this regard.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

West Midlands Police cannot determine or carry out commissioning of the Liaison and Diversion model.

Verbatim wording from the response

“In relation to the first concern, while the commissioning of the L&D model may be influenced by WMP (and other police forces) as stakeholders, the commissioning process itself is not something which WMP is ultimately responsible for or able to determine or carry out. Notwithstanding this, I can confirm that I have directed my head of custody to engage national L&D leads to make them aware of this concern. It is relevant to note that the lack of psychiatric provision in the West Midlands reflects the national position. Likewise, in relation to the fourth concern, it is understood that this pertains to a Root Cause Analysis report (RCA) commissioned by the Birmingham and Solihull Mental Health Trust (BSMHT). WMP had no involvement in the RCA, nor in the process of “lessons learnt” by BSMHT.”

Source location

Response from West Midlands Police
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Birmingham and Solihull Mental Health Trust is responsible for the Root Cause Analysis and associated lessons learned.

Verbatim wording from the response

“In relation to the first concern, while the commissioning of the L&D model may be influenced by WMP (and other police forces) as stakeholders, the commissioning process itself is not something which WMP is ultimately responsible for or able to determine or carry out. Notwithstanding this, I can confirm that I have directed my head of custody to engage national L&D leads to make them aware of this concern. It is relevant to note that the lack of psychiatric provision in the West Midlands reflects the national position. Likewise, in relation to the fourth concern, it is understood that this pertains to a Root Cause Analysis report (RCA) commissioned by the Birmingham and Solihull Mental Health Trust (BSMHT). WMP had no involvement in the RCA, nor in the process of “lessons learnt” by BSMHT.”

Source location

Response from West Midlands Police
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is responsible for commissioning Liaison and Diversion Services, so the Home Office will not comment or intervene.

Verbatim wording from the response

“The commissioning of Liaison and Diversion Services is a matter for NHS England. The tendering and commissioning of all police custody healthcare services is the responsibility of Police and Crime Commissioners and their forces and it is for them to take decisions on how to allocate resources based on their local knowledge and experience. Therefore, it would not be appropriate for the Home Office to comment or intervene in either of these two services.”

Source location

Response from Home Office
Page 1 · response
Published 22 September 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Create a formal escalation process enabling custody staff to challenge Liaison and Diversion decisions and obtain Mental Health Tactical Advisor review.

    Stated by West Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
  2. 2

    Have regional Health and Justice commissioners use the framework when addressing providers’ workforce and quality issues.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2022.
  3. 3

    Review mental-health training provided to custody officers and staff.

    Stated by West Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
  4. 4

    Create a formal escalation process for custody staff to challenge potentially incorrect Liaison and Diversion decisions and seek Mental Health Tactical Advisor review.

    Stated by West Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
  5. 5

    Work with policing and health partners to improve management of mental health in police custody.

    Stated by Home OfficeStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2022.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3

  1. 1

    The Home Office or NPCC is best placed to respond to concerns about the Police Custody Healthcare Service specification and provision.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    Detainee welfare does not require direct clinician recruitment where locally commissioned healthcare and adequate custody processes provide clinical access.

    Stated by West Midlands PoliceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  3. 3

    Police and Crime Commissioners and police forces are responsible for tendering and commissioning police custody healthcare services, so the Home Office will not intervene.

    Stated by Home OfficeRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a formal escalation process enabling custody staff to challenge Liaison and Diversion decisions and obtain Mental Health Tactical Advisor review.

Verbatim wording from the response

“For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”

Source location

Response from West Midlands Police
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Have regional Health and Justice commissioners use the framework when addressing providers’ workforce and quality issues.

Verbatim wording from the response

“NHS England regional Health & Justice commissioners will have regard to the framework when addressing workforce and quality issues with providers.”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review mental-health training provided to custody officers and staff.

Verbatim wording from the response

“For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”

Source location

Response from West Midlands Police
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a formal escalation process for custody staff to challenge potentially incorrect Liaison and Diversion decisions and seek Mental Health Tactical Advisor review.

Verbatim wording from the response

“For these reasons, in response to the second and third concerns identified by HM Area Coroner for Birmingham and Solihull, I have instructed that the following steps take place within six months of the date of this response:”

Source location

Response from West Midlands Police
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with policing and health partners to improve management of mental health in police custody.

Verbatim wording from the response

“I can also confirm that Home Office officials work very closely with the NPCC, NHS England, the Department for Health and Social Care on a range of different issues relating to mental health and how healthcare partners and the police can work together most effectively. Currently, they are collectively working on how to improve escalation processes between the police and NHS and how mental health is managed in the custody environment with a view to the NPCC issuing guidance on effectively managing these referral pathways.”

Source location

Response from Home Office
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Home Office or NPCC is best placed to respond to concerns about the Police Custody Healthcare Service specification and provision.

Verbatim wording from the response

“The policy for the PCHS lies with the Home Office. Operationally, each Police and Crime Commissioner (PCC) is required to commission a PCHS for their police force. The National Police Chiefs Council (NPCC) maintains a national PCHS specification and NHS England acts in an advisory role to ensure that PCHS and Liaison and Diversion (L&D) specifications align.”

Source location

Response from NHS England
Page 1 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Detainee welfare does not require direct clinician recruitment where locally commissioned healthcare and adequate custody processes provide clinical access.

Verbatim wording from the response

“In relation to the second concern, the mental and physical wellbeing of detainees is a matter for which the Chief Constable is ultimately responsible. This is a matter upon which both WMP and BSMHT are clear. However, it is important to note that this responsibility does not necessarily entail the direct recruitment of medical or mental health clinicians. As is common in custody provision across England, there is an expectation that locally commissioned health provision will be available to detainees in the same way that it would for members of the public who are not in detention. While it is my responsibility to maintain the welfare of detainees, this responsibility is discharged by establishing adequate processes and delivering appropriate training and direction to custody officers/staff about when and how to access clinical support.”

Source location

Response from West Midlands Police
Page 2 · response
Published 22 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Police and Crime Commissioners and police forces are responsible for tendering and commissioning police custody healthcare services, so the Home Office will not intervene.

Verbatim wording from the response

“The commissioning of Liaison and Diversion Services is a matter for NHS England. The tendering and commissioning of all police custody healthcare services is the responsibility of Police and Crime Commissioners and their forces and it is for them to take decisions on how to allocate resources based on their local knowledge and experience. Therefore, it would not be appropriate for the Home Office to comment or intervene in either of these two services.”

Source location

Response from Home Office
Page 1 · response
Published 22 September 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026