This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.
On 17 January 2018 I commenced an investigation into the death of Khalid Seneen Yousef. The investigation concluded at the end of the inquest on 8-17 June 2022.
Circumstances of the death
After a post-mortem the cause of death was determined to be: 1a Decapitation.
On 4/1/18 Khalid was at Paddy Power on Rookery Road, Handsworth, Birmingham. At around 12:45hrs the perpetrator arrived in possession of four knives and commenced a sustained assault. Khalid's main injuries were decapitation, ████████ ████████.
Alerted by staff the police arrived and the perpetrator was arrested on suspicion of murder. Within 24 hours he was detained under the Mental Health Act. He was severely delusional reporting he and Khalid were shapeshifting superheroes in a competition to find treasure at the behest of the Queen as part of a league of extraordinary gentleman. He had transformed into various beings and followed Khalid and decided to 'end the devil'.
He was not previously known to the mental health services. It was established his family had a strong history of schizophrenia due to consanguinity. He was diagnosed with paranoid schizophrenia which responded well to medication.
He stood trial for murder between 10-13/9/18 and was found not-guilty by reason of insanity and made the subject of a mandatory hospital order under the Mental Health Act.
The background is as follows.
In 2007 the perpetrator completed a 5-year Medicine and Surgery degree in Sudan followed by extra training in the USA achieving an exceptional score. There is no evidence he ever worked as a doctor after arriving in the UK in 2013. Khalid's port-mortem examination revealed his injuries had been carried out with skill.
On 3/11/17 the perpetrator's relatives were concerned as he was reporting an irrational fear of foxes in the garden that no one else could see. This was not reported to the authorities.
On 9/12/17 he was stopped by police near his flat and was in the possession of nun-chucks and a wheel-brace. He was released and told he would be informed later if any action was to be taken. There were no obvious signs of any mental illness.
On 12/12/17 he was challenged and restrained by workers when found breaking into commercial premises. He was arrested on suspicion of burglary and taken to Perry Barr Custody Suite. A Force Medical Examiner noted no mental health concerns. On 13/12/17 he was interviewed and stated the Queen was responsible for a league of extraordinary gentleman and left clues that led to prizes. He had previously won prizes and had followed clues that led him inside the building. The detective constable was concerned that his beliefs appeared genuine and therefore referred him to Liaison and Diversion (L&D) located in the custody suite.
The purpose of L&D was to screen patients for vulnerability and refer them onto appropriate secondary services. He was seen by a band 6 mental health nurse in his cell for a maximum of 45 minutes. He repeated his belief he was part of the league of extraordinary gentleman. The nurse did not recognise he was floridly psychotic and incorrectly decided he did not meet the threshold for a formal Mental Health Act assessment and could not be referred to mental health services. The nurse gave him a leaflet and advised him to contact a GP if he felt the league of extraordinary gentleman was affecting his day-to-day life. The detective constable did not want him to be released as he felt his beliefs would cause him to commit further offences, albeit similar offences, but she considered L&D as the experts and did not challenge the decision. The perpetrator was released from custody on bail under further investigation.
On 18/12/17 he was stopped and arrested after trying to evade the police when in possession of a crowbar and detained until released on 19/12/17. There was no evidence to charge him with an offence and he was released. There were no obvious signs of any mental illness.
Khalid and the perpetrator were known to each other. There is evidence they were friendly but on occasion the perpetrator had dragged and pushed Khalid around. On 31/12/17 the perpetrator visited Khalid at home and they left together seemingly on good terms. There is no evidence the authorities were aware of their relationship or of any direct risk to Khalid.
The coroner’s conclusion as to the death was:
Khalid was killed by another person who was severely mentally ill and acted upon his delusional belief. The significance of the perpetrator's presentation on 13/12/17 was not appreciated and it meant he was not referred to mental health services when he should have been. Had he been referred he would have received treatment and/or been detained and the death would not have occurred. The decision to not refer him for treatment was a very serious failure and occurred because of the L&D clinician's inexperience, inadequate training and supervision, and the absence of psychiatrists within L&D to provide advice.
Coroner’s concerns
The L&D police custody suite model is a nationally commissioned service. It is a broad service designed to identify persons in custody (PICs) with vulnerabilities and is generally successful at signposting them to a variety of different secondary services. In relation to mental health L&D is not intended to replace or duplicate secondary mental health services.
It was originally intended to commission psychiatrists within this L&D model but they were removed from the final commissioned service. The expert evidence explained this decision is a very serious flaw in commissioning. The reality is a small number of PICs will be seriously mentally unwell or be developing a serious mental illness, in particular first episode psychosis. Such people are complex and L&D practitioners, who are generally junior staff, are not sufficiently trained or experienced enough to guarantee they will always recognise the significance of symptoms and take appropriate action, as happened with the perpetrator in this case. Therefore, L&D practitioners (who will include social workers, disability nurses, speech and language therapists, and band 6 mental health nurses) need readily available advice, support and reassurance from a Consultant Psychiatrist within L&D, even if only available via a phone call. Having indirect, and often difficult, access to psychiatrists as part of extended or secondary services is inadequate.
The expert evidence explained that the most comparable L&D model is in prison custody where psychiatrists are commissioned, and there is no logical rationale for why L&D services in prisons have commissioned psychiatrists but L&D services in police custody suites do not. More widely, GPs (who are better trained and more experienced than L&D practitioners) have access to Consultant Psychiatrists working for secondary mental health services who have it written into their contracts to provide advice.
The expert evidence explained the risks arising from the “gap” in commissioning is compounded by (1) police officers wrongly see L&D as mental health experts when they are not (there was direct evidence of that in this case). The Clinical Director for BSMHFT also gave evidence that some clinicians within BSMHFT also get confused about L&D’s role. It follows whilst L&D is not there to replace or duplicate secondary mental health services there is evidence police officers and do not fully understand L&D’s role and purpose and do wrongly view them as experts; And (2) there has been a material reduction in both (a) the number of Forensic Medical Examiners (FMEs) (commissioned by individual Chief Constables) working in police custody suites generally, but also (b) the number of Forensic Medical Examiners that are section 12 MHA 1984 approved. This reduction reduces the ability of L&D practitioners to seek advice from FMEs. There is an overlap between FMEs and L&D practitioners who both feed into police custody sergeants who have ultimate responsibility for the health and safety of PICs. In reality there are two health care systems working in parallel, however, multiple higher level local meetings have revealed a lack of clarity around who is responsible for what.
BSMHFT’s serious incident investigation (via the Root Cause Analysis (RCA) process) identified the lesson learnt was that there were no psychiatrists in the L&D model and reported this to NHS England. The evidence did not reveal the response.
Generally, the evidence revealed BSMHFT’s RCA process was unsatisfactory. An outside Trust agreed to undertake the RCA investigation but returned it incomplete and the paperwork has been lost. The circumstances were later reviewed by a Consultant Forensic Psychiatrist who identified no care and service delivery issues were identified. However, the evidence at the inquest did reveal matters of concern. BSMHFT had lost the relevant L&D practitioner’s records which would have confirmed her training. The inquest evidence revealed concerns around her experience, training and supervision in this case. Two senior BSMHFT witnesses gave evidence there is now an intention to review induction and training of L&D clinicians. It follows I am not satisfied appropriate lessons have at the time of writing been learned.
In summary, despite the death being 4 ½ years ago no changes have been made despite it being identified the absence of psychiatrists is a flaw in the commissioning of the L&D police custody suite model, compounded by the reduction in FMEs generally/section 12 approved FMEs, and more generally the experience, training and supervision of L&D practitioners needs to be reviewed by BSMHFT. In my view, there is nothing to suggest the same failures that occurred on 13 December 2017 in this case will not happen again.
My specific concerns:
1. The L&D police custody suite model has not commissioned psychiatrists. 2. Liaison and clarity is needed between Chief Constables and the Trusts providing L&D services on who has responsibility for mentally unwell persons in custody. 3. West Midlands Police officers and BSMHFT staff do not sufficiently understand the role and limitations of the L&D police custody suite model. 4. BSMHFT have not learnt sufficient lessons from the incident and need to review experience, training and supervision of L&D practitioners.
Concerns and recipient responses
Select any concern, action or position to view the source wording.
Report evidence summary
Concerns raised7
Insufficient understanding of the L&D police custody suite model’s role and limitations
Commission and publish a career and competency framework defining L&D roles and required competencies.
Stated byNHS EnglandStated completedThe respondent said that this action was complete when they made their response on 22 September 2022.
Action
Present the respective PCHS and L&D responsibilities for mental health crises at the NPCC Custody Forum Conference.
Stated byNHS EnglandStated completedThe respondent said that this action was complete when they made their response on 22 September 2022.
Action
Address BSMHFT’s training, supervision and experience issues through regular NHS England regional contract review meetings.
Stated byNHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2022.
Action
Discuss Regulation 28 reports through the national working group and share learning across NHS national and regional services.
Stated byNHS EnglandStated completedThe respondent said that this action was complete when they made their response on 22 September 2022.
Action
Have NHS England regional Health and Justice commissioners regard the L&D career and competency framework when addressing provider workforce and quality issues.
Stated byNHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
Action
Publish a weekly bulletin explaining the Liaison and Diversion Service’s role and limitations to improve internal understanding.
Review the induction programme and produce an updated role-specific programme, including induction materials, shadowing and training for new staff and students.
Engage national Liaison and Diversion leads to raise the concern about the lack of psychiatric provision.
Stated byWest Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
Action
Review mental-health training provided to custody officers and staff.
Stated byWest Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
Action
Provide frontline staff with clear advice on the nature, scope and limitations of the current Liaison and Diversion function.
Stated byWest Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
Action
Review and update the Health and Justice career and competency framework across non-custodial programmes.
Stated byNHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2022.
Action
Discuss Regulation 28 reports through the national working group and share relevant learning across national and regional NHS teams.
Stated byNHS EnglandStated completedThe respondent said that this action was complete when they made their response on 22 September 2022.
Action
Maintain a published career and competency framework defining L&D roles and required competencies.
Stated byNHS EnglandStated completedThe respondent said that this action was complete when they made their response on 22 September 2022.
Action
Present the respective PCHS and L&D responsibilities for mental health crises at the NPCC Custody Forum Conference.
Stated byNHS EnglandStated completedThe respondent said that this action was complete when they made their response on 22 September 2022.
Action
Continue collaborative work with Police and Crime Commissioner counterparts to align PCHS, Liaison and Diversion specifications, responsibilities and locally commissioned services.
Stated byNHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2022.
Action
Direct the head of custody to engage national Liaison and Diversion leads about the concern regarding psychiatric provision.
Stated byWest Midlands PoliceStated completedThe respondent said that this action was complete when they made their response on 22 September 2022.
Action
Provide all frontline staff with clear advice about the nature, scope and limitations of the current Liaison and Diversion function.
Stated byWest Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
Action
Work with policing and health partners to improve escalation processes between police and NHS services.
Stated byHome OfficeStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2022.
Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.17
Position
The Trust cannot respond to commissioning psychiatrists within the Liaison and Diversion model because it follows the national model.
Including psychiatrists in Liaison and Diversion teams is not presently considered necessary because their specified functions are covered through other services.
Stated byNHS EnglandNo action considered necessaryThe respondent said that no further action was needed.
Position
Existing national service specifications sufficiently clarify which services are responsible for responding to people in mental health crisis in custody.
Stated byNHS EnglandExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Position
Responsibility for responding to mental health crises in custody rests with police custody healthcare services, not Liaison and Diversion services.
Stated byNHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
The Trust cannot respond to commissioning psychiatrists within the Liaison and Diversion model because it follows the national model.
Detainee welfare does not require direct police recruitment of clinicians because locally commissioned healthcare provision should be available.
Stated byWest Midlands PoliceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Position
West Midlands Police cannot determine or carry out commissioning of the Liaison and Diversion model.
Stated byWest Midlands PoliceOutside remitThe respondent said that this matter was outside its role or authority.
Position
Responsibility for reviewing the Root Cause Analysis, experience, training and supervision of Liaison and Diversion practitioners rests with Birmingham and Solihull Mental Health Trust.
Stated byWest Midlands PoliceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Custody staff may rely on and defer to qualified healthcare practitioners for mental and physical health assessments.
Stated byWest Midlands PoliceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Position
Responsibility for commissioning psychiatric provision is assigned to national Liaison and Diversion commissioners and other relevant bodies.
Stated byWest Midlands PoliceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
PCHS, rather than L&D, is responsible for responding to people in mental health crisis and facilitating required Mental Health Act assessments.
Stated byNHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Existing PCHS and L&D service specifications sufficiently clarify responsibility for responding to people in mental health crisis.
Stated byNHS EnglandExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Position
Psychiatrists are not presently considered necessary within L&D teams because non-urgent needs receive supported community mental health referrals.
Stated byNHS EnglandNo action considered necessaryThe respondent said that no further action was needed.
Position
It would not be practicable for NHS England to commission a service to take on the Police Custody Healthcare Service role.
Stated byNHS EnglandUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
Position
West Midlands Police cannot determine or carry out commissioning of the Liaison and Diversion model.
Stated byWest Midlands PoliceOutside remitThe respondent said that this matter was outside its role or authority.
Position
The Birmingham and Solihull Mental Health Trust is responsible for the Root Cause Analysis and associated lessons learned.
Stated byWest Midlands PoliceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
NHS England is responsible for commissioning Liaison and Diversion Services, so the Home Office will not comment or intervene.
Stated byHome OfficeRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Other statements in published responses
These actions and other statements could not be clearly connected to one concern in this report.
Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5
1
Create a formal escalation process enabling custody staff to challenge Liaison and Diversion decisions and obtain Mental Health Tactical Advisor review.
Stated byWest Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
2
Have regional Health and Justice commissioners use the framework when addressing providers’ workforce and quality issues.
Stated byNHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2022.
3
Review mental-health training provided to custody officers and staff.
Stated byWest Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
4
Create a formal escalation process for custody staff to challenge potentially incorrect Liaison and Diversion decisions and seek Mental Health Tactical Advisor review.
Stated byWest Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 22 September 2022.
5
Work with policing and health partners to improve management of mental health in police custody.
Stated byHome OfficeStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2022.
Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3
1
The Home Office or NPCC is best placed to respond to concerns about the Police Custody Healthcare Service specification and provision.
Stated byNHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
2
Detainee welfare does not require direct clinician recruitment where locally commissioned healthcare and adequate custody processes provide clinical access.
Stated byWest Midlands PoliceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
3
Police and Crime Commissioners and police forces are responsible for tendering and commissioning police custody healthcare services, so the Home Office will not intervene.
Stated byHome OfficeRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.