PFD report

Zarah RAVN · Prevention of Future Deaths report

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Issued 8 May 2024•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Lack of yearly mental health reviews
    Part of recurring concern: Failure to provide timely continuing mental health reviews and follow-up
  2. Lack of yearly medication reviews
    Part of recurring concern: Failure to reliably conduct clinically required medication reviews
  3. Lack of HRT reviews following initial prescription
    Part of recurring concern: Failure to provide timely clinical follow-up after medication prescribing
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Implement and disseminate a Severe Mental Illness Annual Reviews Policy linking physical, mental-health and medication reviews, templates, coding and recall safeguards.

    Stated by Ashlea Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  2. Action

    Carry out monthly checks that SMI-register searches result in completed annual reviews.

    Stated by Ashlea Medical PracticeStated in progressThe respondent said that this action was in progress when they made their response on 14 May 2024.
  3. Action

    Introduce and disseminate a written HRT Prescribing Policy requiring timely and ongoing reviews supported by templates and standardised Accurx questionnaires.

    Stated by Ashlea Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The IT search process was delayed, not failed, because training and the post-Covid backlog prevented all annual reviews in 2022.

    Stated by Ashlea Medical PracticeDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of yearly mental health reviews

Wider context from the report

“Lack of compliance with NICE guidelines in carrying out yearly medication reviews, mental health reviews and physical reviews leading to lack of opportunity to take necessary interventions including medication adjustments and provision of necessary support. ”

Is this part of a recurring concern?

Yes — Failure to provide timely continuing mental health reviews and follow-up.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of yearly medication reviews

Wider context from the report

“Lack of compliance with NICE guidelines in carrying out yearly medication reviews, mental health reviews and physical reviews leading to lack of opportunity to take necessary interventions including medication adjustments and provision of necessary support. ”

Is this part of a recurring concern?

Yes — Failure to reliably conduct clinically required medication reviews.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of HRT reviews following initial prescription

Wider context from the report

“Lack of compliance with HRT reviews following initial prescription in line with NICE guidelines. ”

Is this part of a recurring concern?

Yes — Failure to provide timely clinical follow-up after medication prescribing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of yearly physical reviews

Wider context from the report

“Lack of compliance with NICE guidelines in carrying out yearly medication reviews, mental health reviews and physical reviews leading to lack of opportunity to take necessary interventions including medication adjustments and provision of necessary support. ”

Is this part of a recurring concern?

Yes — Failure to provide required annual primary-care health reviews.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and disseminate a Severe Mental Illness Annual Reviews Policy linking physical, mental-health and medication reviews, templates, coding and recall safeguards.

Verbatim wording from the response

“We enclose a copy of the Practice’s new Severe Mental Illness Annual Reviews Policy. This policy creates a process for making sure that patients with an SMI have annual physical, mental health and medication reviews. The policy should be self-explanatory, but we have summarised below, with some additional comments about the rationale behind the changes made:”

Source location

Response from Ashlea Medical Practice
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carry out monthly checks that SMI-register searches result in completed annual reviews.

Verbatim wording from the response

“The new Annual SMI review policy was approved on 30 March 2024 and has been disseminated to staff. Our IT Assistant has been carrying out monthly reviews to check that the searches she is doing is resulting in annual checks being completed. Feedback so far indicates that the system is working well: patients are attending for their physical and mental health/medication reviews, and with a better attendance rate too because the patient is now getting the doctor’s appointment booked by the HCA before they leave the physical health check appointment.”

Source location

Response from Ashlea Medical Practice
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce and disseminate a written HRT Prescribing Policy requiring timely and ongoing reviews supported by templates and standardised Accurx questionnaires.

Verbatim wording from the response

“We have also now introduced a written HRT Prescribing Policy (as an appendix to our existing Prescribing Policy) to standardise our practices in this area and to ensure all women receiving HRT are reviewed regularly in line with current guidance. We enclose a copy of the HRT Prescribing Policy. Again, this policy should be self-explanatory, but we have highlighted some of the key changes below:”

Source location

Response from Ashlea Medical Practice
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit compliance with the HRT prescribing policy in September 2024, including questionnaire use, review timeliness, templates and coding.

Verbatim wording from the response

“Compliance with the new HRT prescribing policy will be audited in September 2024 with a review of all patients started on HRT medication since 1 April 2024, to check and ensure that (1) questionnaires are being sent; (2) appropriate and timely reviews have taken place; and (3) templates and codes are being used for the HRT medication review process. The need for further audit will be assessed again at that stage, and the policy will be included in our annual compliance meeting.”

Source location

Response from Ashlea Medical Practice
Page 4 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Formally audit compliance with the SMI review policy in September 2024 and re-audit or review it thereafter as required.

Verbatim wording from the response

“Compliance with the new SMI review policy will be formally audited in September 2024 to check that it is working and that staff are complying with the requirements. It will be reaudited if necessary within 3-6 months and then added for review on an ongoing basis at the Practice’s annual compliance meeting.”

Source location

Response from Ashlea Medical Practice
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The IT search process was delayed, not failed, because training and the post-Covid backlog prevented all annual reviews in 2022.

Verbatim wording from the response

“In relation to point 1 above, we are aware that the Coroner was concerned that this search process had failed in Ms Ravn’s case because she did not have an annual review in 2022. However, it appears there was a delay rather than a failure to organise the review for Ms Ravn once the IT assistance was in place in 2022: it had taken time for the IT Assistant to undergo training and for staff to work through the backlog of patients requiring review (for all chronic conditions) after Covid. This meant that whilst additional IT support was in place to identify patients in need of reviews in 2022, not all patients had their annual chronic disease reviews in 2022. Ms Ravn had a physical health check on 31 January 2023. There were no processes in place at that time to link the physical health check with other annual SMI review requirements, but that has now been addressed through point 3 above.”

Source location

Response from Ashlea Medical Practice
Page 3 · response
Published 14 May 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Remind GPs to complete suicide risk assessments and document discussions, risk factors, agreed actions and follow-up arrangements, using the Ardens template where appropriate.

    Stated by Ashlea Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  2. 2

    Employ an IT Assistant to identify outstanding long-term-condition reviews.

    Stated by Ashlea Medical PracticeStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  3. 3

    Require GPs to complete refresher suicide-prevention training on TeamNet by 30 September 2024 and monitor completion.

    Stated by Ashlea Medical PracticeStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind GPs to complete suicide risk assessments and document discussions, risk factors, agreed actions and follow-up arrangements, using the Ardens template where appropriate.

Verbatim wording from the response

“When Ms Ravn’s case was re-discussed at the Practice Meeting on 19 March 2024, we also took the opportunity to remind GPs that a risk assessment must be completed when any patient expresses thoughts of suicide, and to reiterate the importance of documenting the discussion and agreed action/follow-up arrangements. We went through what questions to explore with the patient, what risk factors and protective features to consider and the options for referral/follow-up. GPs have again been encouraged to use the Ardens template for suicide risk assessment, which helps to ensure all relevant risk assessment factors are explored with the patient. We have also asked GPs to complete the suicide prevention training on TeamNet by 30 September 2024, by way of refresher training, and this will be monitored by our Practice Manager to ensure training has been completed.”

Source location

Response from Ashlea Medical Practice
Page 4 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ an IT Assistant to identify outstanding long-term-condition reviews.

Verbatim wording from the response

“We noted during the discussion that since 2022, an IT Assistant had been employed to assist with long-term condition management reviews (and identifying when these were outstanding) and that this was assisting with identifying outstanding chronic disease reviews.”

Source location

Response from Ashlea Medical Practice
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require GPs to complete refresher suicide-prevention training on TeamNet by 30 September 2024 and monitor completion.

Verbatim wording from the response

“When Ms Ravn’s case was re-discussed at the Practice Meeting on 19 March 2024, we also took the opportunity to remind GPs that a risk assessment must be completed when any patient expresses thoughts of suicide, and to reiterate the importance of documenting the discussion and agreed action/follow-up arrangements. We went through what questions to explore with the patient, what risk factors and protective features to consider and the options for referral/follow-up. GPs have again been encouraged to use the Ardens template for suicide risk assessment, which helps to ensure all relevant risk assessment factors are explored with the patient. We have also asked GPs to complete the suicide prevention training on TeamNet by 30 September 2024, by way of refresher training, and this will be monitored by our Practice Manager to ensure training has been completed.”

Source location

Response from Ashlea Medical Practice
Page 4 · response
Published 14 May 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026