PFD report

Esma GUZEL · Prevention of Future Deaths report

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Issued 1 Jun 2022•Hull and East Riding of Yorkshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to consider the timing of requests for advice in 111 dispositions
    Part of recurring concern: Telephone triage that is unreliable and can delay necessary carePart of recurring concern: Unreliable NHS 111 clinical triage algorithms and systems
  2. Failure to accommodate prior direct general practitioner review in 111 dispositions
    Part of recurring concern: Telephone triage that is unreliable and can delay necessary carePart of recurring concern: Unreliable NHS 111 clinical triage algorithms and systems
  3. Lack of detailed assessment of the degree of apparent concern
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Provide a children’s and young people’s curriculum covering paediatric emergencies, gastrointestinal conditions, examinations and complex-disease liaison, with trainee assessment before qualification.

    Stated by Royal College of General PractitionersStated completedThe respondent said that this action was complete when they made their response on 29 September 2022.
  2. Action

    Add breathlessness and confusion questions to the children’s vomiting-blood pathways to improve detection of critical illness and potential deterioration.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 29 September 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    NHS Digital develops and manages NHS 111 algorithms, so responsibility for their modification rests with NHS Digital.

    Stated by Royal College of Paediatrics and Child HealthRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consider the timing of requests for advice in 111 dispositions

Wider context from the report

“I have presented with evidence prior to and at inquest, that diligent questioning as to the nature of vomitus in a five-year-old patient, would have alerted a competent practitioner to the requirement for urgent hospitalisation. The facts of this case are that with the child continuing to be unwell eight hours later, the 111 algorithm led to her being driven by her father to an out-of-hours GP run service with no accessible paediatric infrastructure, where she arrived in a state of cardiac arrest. The 111 algorithm has been subject to modification in the light of these events, but I remain concerned that there is no detailed assessment of the degree of apparent concern, no accommodation of the prior direct review by a general practitioner, and no consideration of the timing of the request for advice, when reaching a disposition that does not involve referral to paediatric services. It is difficult to reconcile professional opinion that this patient should have been referred to paediatric services on the basis of features at 5 PM but not in the small hours of the morning with a deterioration in her condition by that stage. I have heard in evidence that an educational message on ‘rare causes for common symptoms’ could be circulated as a case report, but take the view that the lead professional bodies for both general practice and child health should consider how such information is effectively disseminated, and whether the algorithms and dispositions generated by the 111 service need further modification to maximise the chance of expedited optimal care for what is acknowledged to be an uncommon condition. I have heard in evidence that the 111 service is the default safety net arrangement in such circumstances, and this therefore requires endorsement by your professional bodies, if it is to command the confidence of patients, parents and practitioners as a definitive safety net. ”

Is this part of a recurring concern?

Yes — Telephone triage that is unreliable and can delay necessary care; Unreliable NHS 111 clinical triage algorithms and systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to accommodate prior direct general practitioner review in 111 dispositions

Wider context from the report

“I have presented with evidence prior to and at inquest, that diligent questioning as to the nature of vomitus in a five-year-old patient, would have alerted a competent practitioner to the requirement for urgent hospitalisation. The facts of this case are that with the child continuing to be unwell eight hours later, the 111 algorithm led to her being driven by her father to an out-of-hours GP run service with no accessible paediatric infrastructure, where she arrived in a state of cardiac arrest. The 111 algorithm has been subject to modification in the light of these events, but I remain concerned that there is no detailed assessment of the degree of apparent concern, no accommodation of the prior direct review by a general practitioner, and no consideration of the timing of the request for advice, when reaching a disposition that does not involve referral to paediatric services. It is difficult to reconcile professional opinion that this patient should have been referred to paediatric services on the basis of features at 5 PM but not in the small hours of the morning with a deterioration in her condition by that stage. I have heard in evidence that an educational message on ‘rare causes for common symptoms’ could be circulated as a case report, but take the view that the lead professional bodies for both general practice and child health should consider how such information is effectively disseminated, and whether the algorithms and dispositions generated by the 111 service need further modification to maximise the chance of expedited optimal care for what is acknowledged to be an uncommon condition. I have heard in evidence that the 111 service is the default safety net arrangement in such circumstances, and this therefore requires endorsement by your professional bodies, if it is to command the confidence of patients, parents and practitioners as a definitive safety net. ”

Is this part of a recurring concern?

Yes — Telephone triage that is unreliable and can delay necessary care; Unreliable NHS 111 clinical triage algorithms and systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of detailed assessment of the degree of apparent concern

Wider context from the report

“I have presented with evidence prior to and at inquest, that diligent questioning as to the nature of vomitus in a five-year-old patient, would have alerted a competent practitioner to the requirement for urgent hospitalisation. The facts of this case are that with the child continuing to be unwell eight hours later, the 111 algorithm led to her being driven by her father to an out-of-hours GP run service with no accessible paediatric infrastructure, where she arrived in a state of cardiac arrest. The 111 algorithm has been subject to modification in the light of these events, but I remain concerned that there is no detailed assessment of the degree of apparent concern, no accommodation of the prior direct review by a general practitioner, and no consideration of the timing of the request for advice, when reaching a disposition that does not involve referral to paediatric services. It is difficult to reconcile professional opinion that this patient should have been referred to paediatric services on the basis of features at 5 PM but not in the small hours of the morning with a deterioration in her condition by that stage. I have heard in evidence that an educational message on ‘rare causes for common symptoms’ could be circulated as a case report, but take the view that the lead professional bodies for both general practice and child health should consider how such information is effectively disseminated, and whether the algorithms and dispositions generated by the 111 service need further modification to maximise the chance of expedited optimal care for what is acknowledged to be an uncommon condition. I have heard in evidence that the 111 service is the default safety net arrangement in such circumstances, and this therefore requires endorsement by your professional bodies, if it is to command the confidence of patients, parents and practitioners as a definitive safety net. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of accessible paediatric infrastructure in an out-of-hours GP service

Wider context from the report

“I have presented with evidence prior to and at inquest, that diligent questioning as to the nature of vomitus in a five-year-old patient, would have alerted a competent practitioner to the requirement for urgent hospitalisation. The facts of this case are that with the child continuing to be unwell eight hours later, the 111 algorithm led to her being driven by her father to an out-of-hours GP run service with no accessible paediatric infrastructure, where she arrived in a state of cardiac arrest. The 111 algorithm has been subject to modification in the light of these events, but I remain concerned that there is no detailed assessment of the degree of apparent concern, no accommodation of the prior direct review by a general practitioner, and no consideration of the timing of the request for advice, when reaching a disposition that does not involve referral to paediatric services. It is difficult to reconcile professional opinion that this patient should have been referred to paediatric services on the basis of features at 5 PM but not in the small hours of the morning with a deterioration in her condition by that stage. I have heard in evidence that an educational message on ‘rare causes for common symptoms’ could be circulated as a case report, but take the view that the lead professional bodies for both general practice and child health should consider how such information is effectively disseminated, and whether the algorithms and dispositions generated by the 111 service need further modification to maximise the chance of expedited optimal care for what is acknowledged to be an uncommon condition. I have heard in evidence that the 111 service is the default safety net arrangement in such circumstances, and this therefore requires endorsement by your professional bodies, if it is to command the confidence of patients, parents and practitioners as a definitive safety net. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to question the nature of vomitus in young children

Wider context from the report

“I have presented with evidence prior to and at inquest, that diligent questioning as to the nature of vomitus in a five-year-old patient, would have alerted a competent practitioner to the requirement for urgent hospitalisation. The facts of this case are that with the child continuing to be unwell eight hours later, the 111 algorithm led to her being driven by her father to an out-of-hours GP run service with no accessible paediatric infrastructure, where she arrived in a state of cardiac arrest. The 111 algorithm has been subject to modification in the light of these events, but I remain concerned that there is no detailed assessment of the degree of apparent concern, no accommodation of the prior direct review by a general practitioner, and no consideration of the timing of the request for advice, when reaching a disposition that does not involve referral to paediatric services. It is difficult to reconcile professional opinion that this patient should have been referred to paediatric services on the basis of features at 5 PM but not in the small hours of the morning with a deterioration in her condition by that stage. I have heard in evidence that an educational message on ‘rare causes for common symptoms’ could be circulated as a case report, but take the view that the lead professional bodies for both general practice and child health should consider how such information is effectively disseminated, and whether the algorithms and dispositions generated by the 111 service need further modification to maximise the chance of expedited optimal care for what is acknowledged to be an uncommon condition. I have heard in evidence that the 111 service is the default safety net arrangement in such circumstances, and this therefore requires endorsement by your professional bodies, if it is to command the confidence of patients, parents and practitioners as a definitive safety net. ”

Is this part of a recurring concern?

Yes — Incomplete and inadequately documented clinical assessments of children.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a children’s and young people’s curriculum covering paediatric emergencies, gastrointestinal conditions, examinations and complex-disease liaison, with trainee assessment before qualification.

Verbatim wording from the response

“GP in training curriculum Paediatrics and child health is covered extensively in the RCGP curriculum which contains a Children’s and Young People’s specific curriculum that all GPs in training follow. This includes several areas that would relate to this case including common and important conditions such as paediatric emergencies, congenital abnormalities, gastrointestinal conditions that present in childhood, age-appropriate examinations and liaising with colleagues for complex disease. GPs in training would be assessed on their knowledge of this aspect of the curriculum in workplace-based assessments, the applied knowledge test (a written exam) and in a recorded consultation assessment before a GP trainee could qualify and work independently as a GP.”

Source location

Response from Royal College General Practitioners
Page 1 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add breathlessness and confusion questions to the children’s vomiting-blood pathways to improve detection of critical illness and potential deterioration.

Verbatim wording from the response

“Esma’s case was thoroughly reviewed by the NHS Pathways team to identify any potential learning and, following this, changes were made to the vomiting blood pathways to improve the identification of ‘critical illness’. The potential critical illness triage assessment includes additional questions on breathlessness and confusion. These additional questions offer increased sensitivity to detect how unwell a child is and detect organ dysfunction and potential deterioration.”

Source location

Response from NHS Digital
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS Digital develops and manages NHS 111 algorithms, so responsibility for their modification rests with NHS Digital.

Verbatim wording from the response

“It was useful to hear about the change to the 111 algorithms as a result of learning from the circumstances surrounding Esma’s passing. The pathways used to inform 111 are currently developed and managed by NHS Digital to the NHS in England and to individual users, including but not limited to NHS Pathways and 111online.nhs.uk. The RCPCH are not required to and do not endorse these pathways but paediatricians represent the RCPCH to provide clinical advice and expertise to inform their shaping and to provide clinical expertise on ad hoc queries and patient safety concerns.”

Source location

Response from Royal College of Paediatrics and Child Health
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investment to enable primary-care and out-of-hours record sharing would require action by NHS England, NHS Improvement and the Department of Health and Social Care.

Verbatim wording from the response

“Sharing of data/ clinical notes between primary care and the out-of-hours service There are some out-of-hours services who are able to see the whole GP record. It does not appear in this case it was possible from the Regulation 28 report. If both the out-of-hours service and the GP surgery use the same electronic notes system it is possible, with patient consent, to share all of the GP record. However, in many areas, the GP record is not visible to the out-of-hours service as both use different digital platforms. The RCGP would welcome investment in primary care (both GP and out-of-hours services) infrastructure, to enable best practice of sharing of all notes, subject to patient consent, to be rolled out across the NHS to benefit patient care. However, we recognise this will require significant investment form NHS England and NHS Improvement and the Department of Health and Social Care.”

Source location

Response from Royal College General Practitioners
Page 2 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local commissioners decide which services are available to match NHS Pathways dispositions, including urgent paediatric primary care services.

Verbatim wording from the response

“NHS Pathways assessments result in a disposition, but it is a local responsibility to match services to these. Therefore, services which are presented/returned from the Directory of Services for urgent primary care assessment (including Out of Hours referrals) are determined by local commissioners, and local decisions can be made not to make certain services or locations available in response to paediatric dispositions.”

Source location

Response from NHS Digital
Page 5 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Dispositions should not be varied solely by time of day; assessing interference with usual activities is considered the safer objective approach.

Verbatim wording from the response

“NHS Pathways is a comprehensive decision support system, which assesses symptoms presented at the time of a call and signposts to next level of care. Therefore, assessment of time of day is not routinely considered as it would not be clinically safe to change level of care signposted to be based upon time of day as a discriminator alone. However, the functional impairment question identifies when the presenting problem is interfering with normal daily activities and that would include sleeping. This is an assessment against the patient’s ‘usual activities’ so takes account of different patients having different baselines. In addition, NHS Pathways must consider differing daily routines encountered and ‘usual activities’ at different times of day may differ from person to person.”

Source location

Response from NHS Digital
Page 4 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A more detailed assessment of parental concern is challenging for health advisers and could delay signposting to appropriate care.

Verbatim wording from the response

“Assessing parental concern through telephone triage is challenging as it is highly variable and subjective, with other discriminators such as physical signs of organ dysfunction provide stronger discriminatory accuracy for severe illness in most cases. NHS Pathways therefore assesses parental concern as described above and this, in the context of other symptoms also presenting, is taken account of in the disposition reached. It is critical that an Urgent and Emergency care triage system such as NHS Pathways ensures that patients’ symptoms are assessed in a timely manner so that the appropriate level of care can be offered rapidly and safely. NHS Pathways considers that providing a more detailed assessment of parental concern at this stage of the triage would be challenging for a health advisor and may result in delays in signposting to the next level of care.”

Source location

Response from NHS Digital
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Automatic clinician transfer after prior healthcare review is not considered appropriate because it could delay assessment and compromise patient safety.

Verbatim wording from the response

“NHS Pathways assesses symptoms at the time of the call. If all patients who had a previous encounter with a healthcare provider were automatically transferred to a clinician this would prevent the initial NHS Pathways assessment occurring which has the potential to prevent a timely generation of an urgent disposition such as an ambulance dispatch. It is also not possible to interrogate previous encounters as part of the NHS Pathways assessment such to only transfer some to a clinician, as this would require reliance on caller’s recollection and knowledge, and health advisors to use discretion, neither of which is clinically safe or appropriate for telephone triage by non-clinical staff.”

Source location

Response from NHS Digital
Page 3 · response
Published 29 September 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. 1

    Develop a dedicated patient-safety microsite and educational podcast series.

    Stated by Royal College of Paediatrics and Child HealthStated in progressThe respondent said that this action was in progress when they made their response on 29 September 2022.
  2. 2

    Share the report with the Quality in Clinical Practice committee for further discussion.

    Stated by Royal College of Paediatrics and Child HealthStated plannedThe respondent said that this action was planned when they made their response on 29 September 2022.
  3. 3

    Share best-practice examples to encourage innovation in local unscheduled-care planning and delivery.

    Stated by Royal College of Paediatrics and Child HealthStated completedThe respondent said that this action was complete when they made their response on 29 September 2022.
  4. 4

    Support NHS 111 by enabling shielding or otherwise unavailable paediatricians to work in core NHS 111 centres during the pandemic.

    Stated by Royal College of Paediatrics and Child HealthStated completedThe respondent said that this action was complete when they made their response on 29 September 2022.
  5. 5

    Provide paediatric subject-matter expertise to the Academy of Medical Royal Colleges’ clinical assurance workstreams.

    Stated by Royal College of Paediatrics and Child HealthStated in progressThe respondent said that this action was in progress when they made their response on 29 September 2022.
  6. 6

    Discuss NHS Pathways algorithm changes and consider further work to support appropriate referral of deteriorating children.

    Stated by Royal College of Paediatrics and Child HealthStated plannedThe respondent said that this action was planned when they made their response on 29 September 2022.
  7. 7

    Collaborate with NHS England and the Royal College of Nursing to develop a nationally validated paediatric early warning score and system.

    Stated by Royal College of Paediatrics and Child HealthStated in progressThe respondent said that this action was in progress when they made their response on 29 September 2022.
  8. 8

    Continue collaborating with and supporting the Royal College of General Practitioners to promote safe and effective care pathways for children and young people.

    Stated by Royal College of Paediatrics and Child HealthStated in progressThe respondent said that this action was in progress when they made their response on 29 September 2022.
  9. 9

    Provide a sepsis toolkit to help clinicians identify sick children in line with national guidance.

    Stated by Royal College of General PractitionersStated completedThe respondent said that this action was complete when they made their response on 29 September 2022.
  10. 10

    Provide educational material on telephone and video consultations to support assessment and decisions about face-to-face review.

    Stated by Royal College of General PractitionersStated completedThe respondent said that this action was complete when they made their response on 29 September 2022.
  11. 11

    Continue reviewing the learning offer for members and update it when national guidance changes.

    Stated by Royal College of General PractitionersStated in progressThe respondent said that this action was in progress when they made their response on 29 September 2022.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3

  1. 1

    A rare-case presentation is not considered necessary for primary care because training should focus on recognising sick children, sepsis and acute abdomen.

    Stated by Royal College of General PractitionersNo action considered necessaryThe respondent said that no further action was needed.
  2. 2

    The Royal Colleges of General Practitioners and Paediatrics and Child Health agreed to respond to concerns about disseminating educational information and algorithm changes.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  3. 3

    NHS England sets the three-calls-in-four-days requirement, so questions about its rationale should be directed to NHS England.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a dedicated patient-safety microsite and educational podcast series.

Verbatim wording from the response

“The RCPCH hosts patient safety resources for its members and other health professionals via dedicated sections on the main RCPCH website and its focused microsite ‘QI Central’⁴, with quality improvement projects and open access educational resources in patient safety across a breadth of topics including clinical governance, situation awareness, patient-centred care, human factors and early detection of deterioration. A dedicated Patient Safety microsite and educational podcast series is currently in development for projected launch in 2023.”

Source location

Response from Royal College of Paediatrics and Child Health
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the report with the Quality in Clinical Practice committee for further discussion.

Verbatim wording from the response

“Thank you for reminding us of the importance of this work. Your report will be shared further with our Quality in Clinical Practice committee for further discussion this Autumn, and any further opportunities that the RCPCH identify to ensure a death of this kind is prevented in the future will be established and taken forward at this committee.”

Source location

Response from Royal College of Paediatrics and Child Health
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share best-practice examples to encourage innovation in local unscheduled-care planning and delivery.

Verbatim wording from the response

“We have collected some best practice examples² on our website to share and encourage innovation across local service planning and delivery. We anticipate local discussions around urgent care pathways to gather momentum as the Health and Care Act in England has formalised the creating of Integrated Care Boards (ICB). The creation of an executive children’s lead on each ICB will provide leadership and accountability for the important service issues in child health.”

Source location

Response from Royal College of Paediatrics and Child Health
Page 2 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support NHS 111 by enabling shielding or otherwise unavailable paediatricians to work in core NHS 111 centres during the pandemic.

Verbatim wording from the response

“Separately, during the pandemic, the RCPCH supported the NHS 111 service by encouraging paediatricians who were shielding or not able to work in health settings for any reason to work in core NHS 111 centres to help manage the burden of high volume calls at that time. The NHS England CYP Transformation Team evaluated this pilot to understand feasibility of including paediatric expertise within NHS 111, and its impact on service delivery. The data showed that enhanced paediatric support within NHS 111 CAS is likely to reduce the large volume of children advised to attend ED or primary care, while improving the families’ experience.⁵”

Source location

Response from Royal College of Paediatrics and Child Health
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide paediatric subject-matter expertise to the Academy of Medical Royal Colleges’ clinical assurance workstreams.

Verbatim wording from the response

“The RCPCH will take up further discussions with NHS Pathways to understand the changes made to these algorithms and to consider whether future work is needed to ensure all children who are deteriorating are referred to the appropriate acute paediatric health setting. The Academy of Medical Royal Colleges are in active discussion with NHS Digital about future arrangements for national clinical assurance of pathways that reflects the most up to date guidance and expertise. The RCPCH will be supporting the Academy by providing paediatric subject matter expertise to the clinical assurance workstreams.”

Source location

Response from Royal College of Paediatrics and Child Health
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss NHS Pathways algorithm changes and consider further work to support appropriate referral of deteriorating children.

Verbatim wording from the response

“The RCPCH will take up further discussions with NHS Pathways to understand the changes made to these algorithms and to consider whether future work is needed to ensure all children who are deteriorating are referred to the appropriate acute paediatric health setting. The Academy of Medical Royal Colleges are in active discussion with NHS Digital about future arrangements for national clinical assurance of pathways that reflects the most up to date guidance and expertise. The RCPCH will be supporting the Academy by providing paediatric subject matter expertise to the clinical assurance workstreams.”

Source location

Response from Royal College of Paediatrics and Child Health
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with NHS England and the Royal College of Nursing to develop a nationally validated paediatric early warning score and system.

Verbatim wording from the response

“We are collaborating with NHS England and the Royal College of Nursing to develop a single nationally validated Paediatric Early Warning score and system, (PEWS) for England. In 2020, the NHS SPOT (System-wide Paediatric Observations Tracking) Programme was launched.”

Source location

Response from Royal College of Paediatrics and Child Health
Page 2 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue collaborating with and supporting the Royal College of General Practitioners to promote safe and effective care pathways for children and young people.

Verbatim wording from the response

“We will also continue to collaborate and support our colleagues at the Royal College of General Practice on promoting safe and effective pathways of care for children and young people. We are committed to carrying out the actions needed to ensure standards of care are maintained and the”

Source location

Response from Royal College of Paediatrics and Child Health
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a sepsis toolkit to help clinicians identify sick children in line with national guidance.

Verbatim wording from the response

“In addition, we have extensive educational material on remote consultations including both telephone and video consulting to help GPs and their teams undertake the best possible assessment and determine whether a face to face review is required. We also have available our ‘sepsis toolkit’ which identifies the sick child in line with national guidance.”

Source location

Response from Royal College General Practitioners
Page 1 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide educational material on telephone and video consultations to support assessment and decisions about face-to-face review.

Verbatim wording from the response

“In addition, we have extensive educational material on remote consultations including both telephone and video consulting to help GPs and their teams undertake the best possible assessment and determine whether a face to face review is required. We also have available our ‘sepsis toolkit’ which identifies the sick child in line with national guidance.”

Source location

Response from Royal College General Practitioners
Page 1 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing the learning offer for members and update it when national guidance changes.

Verbatim wording from the response

“Conclusion Thank you for raising this important case with us. We will continue to review our learning offer for our members and if national guidance changes, update them accordingly. At the current time, a rare case presentation is not considered to be needed for primary care as the key messages are identifying the sick child,”

Source location

Response from Royal College General Practitioners
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A rare-case presentation is not considered necessary for primary care because training should focus on recognising sick children, sepsis and acute abdomen.

Verbatim wording from the response

“Conclusion Thank you for raising this important case with us. We will continue to review our learning offer for our members and if national guidance changes, update them accordingly. At the current time, a rare case presentation is not considered to be needed for primary care as the key messages are identifying the sick child,”

Source location

Response from Royal College General Practitioners
Page 3 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Royal Colleges of General Practitioners and Paediatrics and Child Health agreed to respond to concerns about disseminating educational information and algorithm changes.

Verbatim wording from the response

“2) I have heard in evidence that an educational message on ‘rare causes for common symptoms’ could be circulated as a case report, but take the view that the lead professional bodies for both general practice and child health should consider how such information is effectively disseminated, and whether the algorithms and dispositions generated by the 111 service need further modification to maximise the chance of expedited optimal care for what is acknowledged to be an uncommon condition. I have heard in evidence that the 111 service is the default safety net arrangement in such circumstances, and this therefore requires endorsement by your professional bodies, if it is to command the confidence of patients, parents and practitioners as a definitive safety net.”

Source location

Response from NHS Digital
Page 5 · response
Published 29 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England sets the three-calls-in-four-days requirement, so questions about its rationale should be directed to NHS England.

Verbatim wording from the response

““If a patient (or their carer) calls NHS 111 three times in 4 days, on the third call the patient must be assessed to determine whether or not an ambulance is required. If an ambulance is not required the call must be transferred to a clinician. The GP must complete a thorough reassessment of the patient’s needs and have access to the details of all three calls”.”

Source location

Response from NHS Digital
Page 4 · response
Published 29 September 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026