PFD report

Terence Grainger · Prevention of Future Deaths report

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Issued 5 Feb 2025•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Lack of an electronic system for recording patient observations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Continue the Digital Transformation Programme to digitalise and harmonise patient administrative and clinical records.

    Stated by Circle Health Group LimitedStated in progressThe respondent said that this action was in progress when they made their response on 6 February 2025.
  2. Action

    Introduce a full electronic patient record, including an expanded electronic patient observation system in ward settings.

    Stated by Circle Health Group LimitedStated plannedThe respondent said that this action was planned when they made their response on 6 February 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Immediate implementation of ward-based electronic observations is limited by the complex, lengthy and safety-sensitive EPR transition process.

    Stated by Circle Health Group LimitedUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an electronic system for recording patient observations

Wider context from the report

“I am concerned that notwithstanding the limited steps Circle Healthgroup Ltd has taken towards introducing electronic patient records at its hospitals, the court heard evidence that no plans are currently in place to introduce an electronic system for recording patient observations. I am concerned that an ongoing risk of future deaths arises from this position, in the view of the potential for such systems to accurately record timings of observations, facilitate trend analysis particularly in the context of a deteriorating patient, and reduce the potential for errors, either arising from incorrect / unclear manual recording of observations or miscalculating the NEWS 2 score. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue the Digital Transformation Programme to digitalise and harmonise patient administrative and clinical records.

Verbatim wording from the response

“As you will no doubt be aware, introduction of a fully digitised and integrated health record has been a sector-wide ambition for many years. For this reason, and as shared during the coronial proceedings, CHG has already carried out significant work towards the digitalisation and harmonisation of patient administrative and clinical electronic records across CHG. This work is the fundamental aim of CHG’s Digital Transformation Programme, led by a dedicated team accountable to CHG’s board, which commenced prior to this recent case and is ongoing.”

Source location

Response from Circle Health Group Ltd
Page 3 · response
Published 6 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a full electronic patient record, including an expanded electronic patient observation system in ward settings.

Verbatim wording from the response

“In the hope that it may assist with explaining CHG’s position on this matter, I have detailed below the current regulatory requirements and the progress CHG has made to date with regards to introducing its EPR. I must however start by confirming, as a matter of important clarification, that CHG has every intention of introducing a full EPR, including an expansion of an electronic patient observation system, such as those currently available in CHG’s critical care facilities, into ward-based settings. There are however a number of foundation steps that are planned ahead of this for reasons that I consider to be important, and which I have explained later in this letter.”

Source location

Response from Circle Health Group Ltd
Page 1 · response
Published 6 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Immediate implementation of ward-based electronic observations is limited by the complex, lengthy and safety-sensitive EPR transition process.

Verbatim wording from the response

“In the hope that it may assist with explaining CHG’s position on this matter, I have detailed below the current regulatory requirements and the progress CHG has made to date with regards to introducing its EPR. I must however start by confirming, as a matter of important clarification, that CHG has every intention of introducing a full EPR, including an expansion of an electronic patient observation system, such as those currently available in CHG’s critical care facilities, into ward-based settings. There are however a number of foundation steps that are planned ahead of this for reasons that I consider to be important, and which I have explained later in this letter.”

Source location

Response from Circle Health Group Ltd
Page 1 · response
Published 6 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing record-keeping requirements, controls and governance are considered sufficient pending implementation of the electronic patient record.

Verbatim wording from the response

“Use of electronic observation systems in healthcare is not currently a regulatory requirement for Care Quality Commission (CQC) registered providers such as CHG. The accurate completion of contemporaneous records and the access to those by the treating team remains a key requirement of Regulation 17 (Good Governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, regulated by the CQC.”

Source location

Response from Circle Health Group Ltd
Page 1 · response
Published 6 February 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Continue monitoring and ensuring compliance with regulatory record-keeping requirements through the governance and assurance framework.

    Stated by Circle Health Group LimitedStated completedThe respondent said that this action was complete when they made their response on 6 February 2025.
  2. 2

    Pilot an electronic pre-operative assessment system.

    Stated by Circle Health Group LimitedStated in progressThe respondent said that this action was in progress when they made their response on 6 February 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring and ensuring compliance with regulatory record-keeping requirements through the governance and assurance framework.

Verbatim wording from the response

“CHG ensures and monitors compliance with this, and other regulatory requirements at CHG hospitals, through various mechanisms, all of which are quality assured through CHG’s governance and assurance framework. These mechanisms include:”

Source location

Response from Circle Health Group Ltd
Page 2 · response
Published 6 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot an electronic pre-operative assessment system.

Verbatim wording from the response

“Progress across the sector with the transition to an EPR is varied and CHG, like many other providers, continues to face and work through the challenges outlined above. However, and more positively, we have overcome a number of teething problems and to date have successfully introduced, across CHG, digitised systems for consent and pathology and imaging requests. We are also currently in the pilot phase for introducing an electronic pre-operative assessment system and, through CHG’s procurement process, all new equipment is designed to fully integrate with electronic patient records. While I recognise that there is work still to be done, CHG remains committed to progressing its Digital Transformation Programme as rapidly and safely as possible.”

Source location

Response from Circle Health Group Ltd
Page 3 · response
Published 6 February 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026