PFD report

LORRAINE SHEILA YOUNGS · Prevention of Future Deaths report

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Issued 1 Feb 2016•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Lack of a system for following up implementation of agreed care packages
    Part of recurring concern: Unreliable timely provision of appropriate care packages
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Maintain communication and an unmet-need log when required care and support cannot be sourced.

    Stated by Norfolk County CouncilStated completedThe respondent said that this action was complete when they made their response on 1 February 2016.
  2. Action

    Review discharged people’s care packages at four weeks and at regular intervals to ensure continuing suitability.

    Stated by Norfolk County CouncilStated completedThe respondent said that this action was complete when they made their response on 1 February 2016.
  3. Action

    Instruct the Care Arranging Service to source longer-term care, share assessment information with providers, identify start dates and record actions on CareFirst.

    Stated by Norfolk County CouncilStated completedThe respondent said that this action was complete when they made their response on 1 February 2016.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The dedicated Hospital Discharge Social Care team and Care Arranging Service ensure agreed care requests are followed up and actioned.

    Stated by Norfolk County CouncilExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a system for following up implementation of agreed care packages

Wider context from the report

“The inquest heard evidence regarding Lorraine Young's care in the community. Evidence was given from Lorraine's social worker that a care package had been agreed in principle at a visit on 12 February 2015. At the time of her death, this had not been implemented. The evidence given was that this had not been followed up. Whilst it could not be said in the context of Lorraine's death whether the delay affected the outcome, I was concerned that a delay in following up implementation of an agreed care package could, in different circumstances, affect the outcome for a vulnerable Service User. The evidence before the inquest was that there appeared to be no system for following up implementation of an agreed care package. ”

Is this part of a recurring concern?

Yes — Unreliable timely provision of appropriate care packages.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain communication and an unmet-need log when required care and support cannot be sourced.

Verbatim wording from the response

“Having this dedicated team ensures that the care requests are followed up and actioned. CAS keep the social worker informed of their actions and the care they have arranged. If CAS are unable to source the care and support required they inform the social worker and keep an unmet need log.”

Source location

Lorraine-Youngs-Response
Page 2 · response
Published 1 February 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review discharged people’s care packages at four weeks and at regular intervals to ensure continuing suitability.

Verbatim wording from the response

“Once the person is discharged from hospital, the locality social work team becomes responsible for ensuring that the care package continues to meet the needs of the person by carrying out an initial review at four weeks and then at regular intervals.”

Source location

Lorraine-Youngs-Response
Page 2 · response
Published 1 February 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Instruct the Care Arranging Service to source longer-term care, share assessment information with providers, identify start dates and record actions on CareFirst.

Verbatim wording from the response

“This service can be arranged at short notice and can support hospital discharge. If the assessment by the hospital discharge social worker indicates longer term needs, the worker instructs the NCC Care Arranging Service to source care services. The Care Arranging Service (CAS) shares the relevant assessment information with the potential care provider to ensure that they are able to meet the person’s assessed care and support needs and identifies the date the care package is needed to start. The actions of the Care Arranging Service are recorded on CareFirst, the NCC electronic client based information system.”

Source location

Lorraine-Youngs-Response
Page 2 · response
Published 1 February 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide staff cover and daily duty-system backup so agreed actions and urgent requests are followed up during absences and outside planned arrangements.

Verbatim wording from the response

“The Hospital Discharge Social Care staff cover for one another during any period of absence to ensure that agreed actions are followed up. There is also the back-up of the North locality mental health team duty system, whereby there is a member of staff available every day during office hours to respond to urgent and unplanned requests.”

Source location

Lorraine-Youngs-Response
Page 2 · response
Published 1 February 2016

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The dedicated Hospital Discharge Social Care team and Care Arranging Service ensure agreed care requests are followed up and actioned.

Verbatim wording from the response

“Three experienced mental health social worker/approved Mental Health Professionals based in this team link with the acute wards to ensure early signposting, timely and proportionate needs assessments, multi-disciplinary decision making and discharge planning. This facilitates much closer working arrangements which ensure that patients who are admitted to the ward can be assessed as soon as they are well enough, and arrangements made for their discharge. This means that delays and last minute arrangements are avoided.”

Source location

Lorraine-Youngs-Response
Page 2 · response
Published 1 February 2016

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Refer suitable people to Norfolk First Support for short-term home re-enablement to support safe hospital discharge.

    Stated by Norfolk County CouncilStated completedThe respondent said that this action was complete when they made their response on 1 February 2016.
  2. 2

    Manage the hospital discharge team through on-site senior leadership and provide formal monthly supervision for its social care staff.

    Stated by Norfolk County CouncilStated completedThe respondent said that this action was complete when they made their response on 1 February 2016.
  3. 3

    Establish a dedicated hospital discharge social care team with experienced mental health social workers linking to acute wards for assessment, decision-making and discharge planning.

    Stated by Norfolk County CouncilStated completedThe respondent said that this action was complete when they made their response on 1 February 2016.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refer suitable people to Norfolk First Support for short-term home re-enablement to support safe hospital discharge.

Verbatim wording from the response

“The Hospital Discharge Social Care team can refer people to Norfolk First Support if a person has been identified as suitable for re-enablement and may not require care in the longer term. This service provides six weeks re-enablement for people in their own homes, supporting where temporary conditions have reduced the person’s ability to care for themselves or to re-enable people to care for themselves as far as they are able e.g. people who have suffered fractures or a short term acute illness.”

Source location

Lorraine-Youngs-Response
Page 2 · response
Published 1 February 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Manage the hospital discharge team through on-site senior leadership and provide formal monthly supervision for its social care staff.

Verbatim wording from the response

“The Hospital Discharge Social Care team is managed by a Practice Consultant (Senior Social Worker) and Team Manager who are also based on the Hellesdon Hospital site. The social care staff in this team receive formal monthly supervision.”

Source location

Lorraine-Youngs-Response
Page 2 · response
Published 1 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a dedicated hospital discharge social care team with experienced mental health social workers linking to acute wards for assessment, decision-making and discharge planning.

Verbatim wording from the response

“In May 2015, Norfolk County Council (NCC) made changes to the social care support arrangements to the wards at Hellesdon Hospital. The wards are now served by a dedicated Hospital Discharge Social Care team based on the Hellesdon Hospital site.”

Source location

Lorraine-Youngs-Response
Page 1 · response
Published 1 February 2016

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026