PFD report

Marianne Erika Oldham · Prevention of Future Deaths report

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Issued 20 Jul 2023•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure of Emergency Department capacity to provide timely clinical assessment
    Part of recurring concern: Failure to conduct timely, appropriate clinical assessmentsPart of recurring concern: Insufficient emergency-department capacity for timely patient care
  2. Shortage of radiographers and radiologists causing delays in scan performance and reporting
    Part of recurring concern: Failure to provide timely urgent diagnostic investigationsPart of recurring concern: Insufficient radiology workforce capacity for timely imaging and interpretationPart of recurring concern: Unreliable timeliness of radiology imaging and reporting
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Address unwarranted performance variation in the most challenged local systems.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2023.
  2. Action

    Publish national winter operational-resilience guidance addressing emergency department waits, crowding, flow and hospital length of stay.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  3. Action

    Implement the Long Term Workforce Plan to improve training, staff retention, workforce reform and sustainable staffing.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 28 July 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    NHS Trusts are responsible for ensuring appropriate staffing, senior clinical support and diagnostic provision for anticipated demand.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of Emergency Department capacity to provide timely clinical assessment

Wider context from the report

“The inquest heard evidence that the very significant delay for Mrs Oldham to be seen by a clinician was due to the demand on Emergency Department Services. The inquest was told that delays of this length (9 hours) for patients who had been triaged to be seen within 60 minutes were not uncommon throughout the winter period across Greater Manchester and more widely. The demand was due to the volume of patients and the number of staff available to see and treat them. The delay was compounded by the shortage of radiographers and radiologists nationally meaning that even when a decision is taken for a scan it can take some time (9 an hour in this case) for it to take place and then reported on. In the time that Mrs Oldham was waiting to be seen she deteriorated very significantly meaning that by the time it was understood what the issue was she was very unwell and did not respond to conservative treatment which was all she was well enough for by that point. ”

Is this part of a recurring concern?

Yes — Failure to conduct timely, appropriate clinical assessments; Insufficient emergency-department capacity for timely patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Shortage of radiographers and radiologists causing delays in scan performance and reporting

Wider context from the report

“The inquest heard evidence that the very significant delay for Mrs Oldham to be seen by a clinician was due to the demand on Emergency Department Services. The inquest was told that delays of this length (9 hours) for patients who had been triaged to be seen within 60 minutes were not uncommon throughout the winter period across Greater Manchester and more widely. The demand was due to the volume of patients and the number of staff available to see and treat them. The delay was compounded by the shortage of radiographers and radiologists nationally meaning that even when a decision is taken for a scan it can take some time (9 an hour in this case) for it to take place and then reported on. In the time that Mrs Oldham was waiting to be seen she deteriorated very significantly meaning that by the time it was understood what the issue was she was very unwell and did not respond to conservative treatment which was all she was well enough for by that point. ”

Is this part of a recurring concern?

Yes — Failure to provide timely urgent diagnostic investigations; Insufficient radiology workforce capacity for timely imaging and interpretation; Unreliable timeliness of radiology imaging and reporting.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Address unwarranted performance variation in the most challenged local systems.

Verbatim wording from the response

“The plan outlines the actions and steps that we are taking across England to recover and improve urgent and emergency care (UEC) services, including improving ambulance response times, increasing ambulance capacity through the workforce, improving flow through hospitals, speeding up discharges from hospitals, expanding new services in the community, and taking steps to tackle unwarranted variation in performance in the most challenged local systems.”

Source location

Response from NHS England
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish national winter operational-resilience guidance addressing emergency department waits, crowding, flow and hospital length of stay.

Verbatim wording from the response

“In July 2023, we also published a letter to Integrated Care Boards, NHS Trusts and Primary Care Networks titled Delivering operational resilience across the NHS this winter. This includes focusing on reducing waiting times for patients and crowding in A&E departments, improving flow, and reducing length of stay in hospital settings.”

Source location

Response from NHS England
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Long Term Workforce Plan to improve training, staff retention, workforce reform and sustainable staffing.

Verbatim wording from the response

“Nationally, there are clear requirements placed on NHS Trusts to ensure that the right skill mix of medics and other professional groups are in place to respond to the anticipated demand throughout a day. This includes the expectation that senior decision makers are available to support more junior doctors and that diagnostics can occur in line with best practice and clinical standards set by the National Institute for Clinical Excellence (NICE) and other bodies such as Royal Colleges and Faculties. It is, however, acknowledged that resourcing remains an issue across the NHS, with local services reporting over 112,000 vacancies. In June this year, the NHS published its Long Term Workforce Plan, setting out how we will ensure that staffing is put on a sustainable footing over the next fifteen years to improve patient care.”

Source location

Response from NHS England
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Speed up hospital discharges to reduce length of stay and improve flow.

Verbatim wording from the response

“The plan outlines the actions and steps that we are taking across England to recover and improve urgent and emergency care (UEC) services, including improving ambulance response times, increasing ambulance capacity through the workforce, improving flow through hospitals, speeding up discharges from hospitals, expanding new services in the community, and taking steps to tackle unwarranted variation in performance in the most challenged local systems.”

Source location

Response from NHS England
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve patient flow through hospitals to reduce emergency department delays.

Verbatim wording from the response

“The plan outlines the actions and steps that we are taking across England to recover and improve urgent and emergency care (UEC) services, including improving ambulance response times, increasing ambulance capacity through the workforce, improving flow through hospitals, speeding up discharges from hospitals, expanding new services in the community, and taking steps to tackle unwarranted variation in performance in the most challenged local systems.”

Source location

Response from NHS England
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS Trusts are responsible for ensuring appropriate staffing, senior clinical support and diagnostic provision for anticipated demand.

Verbatim wording from the response

“Nationally, there are clear requirements placed on NHS Trusts to ensure that the right skill mix of medics and other professional groups are in place to respond to the anticipated demand throughout a day. This includes the expectation that senior decision makers are available to support more junior doctors and that diagnostics can occur in line with best practice and clinical standards set by the National Institute for Clinical Excellence (NICE) and other bodies such as Royal Colleges and Faculties. It is, however, acknowledged that resourcing remains an issue across the NHS, with local services reporting over 112,000 vacancies. In June this year, the NHS published its Long Term Workforce Plan, setting out how we will ensure that staffing is put on a sustainable footing over the next fifteen years to improve patient care.”

Source location

Response from NHS England
Page 2 · response
Published 28 July 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Discuss all received prevention-of-future-death reports through the Regulation 28 Working Group and share resulting learning nationally and regionally.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  2. 2

    Improve ambulance response times through the urgent and emergency care recovery programme.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2023.
  3. 3

    Expand community-based urgent and emergency care services.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2023.
  4. 4

    Increase ambulance capacity through workforce measures.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all received prevention-of-future-death reports through the Regulation 28 Working Group and share resulting learning nationally and regionally.

Verbatim wording from the response

“I would also like to provide further assurances on national NHSF work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around preventable deaths are shared across the NHS at both a national and regional level and helps us pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve ambulance response times through the urgent and emergency care recovery programme.

Verbatim wording from the response

“NHS England recognises the significant pressure on ambulance services since the Covid-19 pandemic, which has seen longer response times across all ambulance call categories than before the pandemic, as well as issues associated with handing over ambulance patients in a timely way including the flow of patients in and out of some NHS Trusts. That is why NHS England are focusing on improving ambulance performance for 2023/24, supported by the Delivery plan for recovering urgent and emergency care services, published in January 2023.”

Source location

Response from NHS England
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand community-based urgent and emergency care services.

Verbatim wording from the response

“The plan outlines the actions and steps that we are taking across England to recover and improve urgent and emergency care (UEC) services, including improving ambulance response times, increasing ambulance capacity through the workforce, improving flow through hospitals, speeding up discharges from hospitals, expanding new services in the community, and taking steps to tackle unwarranted variation in performance in the most challenged local systems.”

Source location

Response from NHS England
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase ambulance capacity through workforce measures.

Verbatim wording from the response

“The plan outlines the actions and steps that we are taking across England to recover and improve urgent and emergency care (UEC) services, including improving ambulance response times, increasing ambulance capacity through the workforce, improving flow through hospitals, speeding up discharges from hospitals, expanding new services in the community, and taking steps to tackle unwarranted variation in performance in the most challenged local systems.”

Source location

Response from NHS England
Page 1 · response
Published 28 July 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026