PFD report

Raymond Griffiths · Prevention of Future Deaths report

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Issued 9 May 2022•Inner West London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
11

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
19

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised11

  1. Restrictions on cardiac surgery training
  2. Restrictions in cardiac surgical capacity causing diversion to overstretched units
    Part of recurring concern: Insufficient capacity for time-critical cardiac interventions
  3. Damage to public confidence in the cardiac surgery department, SGH and the NHS
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Increase substantive cardiac surgery consultants and strengthen cardiac anaesthesia capacity through substantive appointments, including conversion of a locum post.

    Stated by St George'S University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 10 May 2022.
  2. Action

    Commission an independent external review of cardiac surgery mortality and accept and implement its recommendations.

    Stated by St George'S University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 10 May 2022.
  3. Action

    Appoint an external cardiac surgery lead to provide experienced clinical leadership and operate on restricted-risk planned cases.

    Stated by St George'S University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 10 May 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.15

  1. Position

    Reduced public confidence did not make patients less likely to receive surgery or increase their risk of death.

    Stated by St George'S University Hospitals NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Restrictions on cardiac surgery training

Wider context from the report

“8. That restrictions on training, collapse of research and staff leaving, further damages not only the cardiac surgery at SGH but also the wider cardiac surgery field, increasing the risk of death to patients by reducing their access to high quality care. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Restrictions in cardiac surgical capacity causing diversion to overstretched units

Wider context from the report

“1. That restrictions in cardiac surgical capacity at SGH is causing patients to be diverted to other overstretched units, increasing their risk of death. ”

Is this part of a recurring concern?

Yes — Insufficient capacity for time-critical cardiac interventions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Damage to public confidence in the cardiac surgery department, SGH and the NHS

Wider context from the report

“7. That the apparently unfounded damage to the reputation of the cardiac surgery department will take years to repair, increasing the risks of future deaths by damaging public confidence in SGH and the NHS. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Collapse of cardiac surgery research

Wider context from the report

“8. That restrictions on training, collapse of research and staff leaving, further damages not only the cardiac surgery at SGH but also the wider cardiac surgery field, increasing the risk of death to patients by reducing their access to high quality care. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the SJR process to identify lessons for patient safety improvement

Wider context from the report

“4. That the evidentially inadequate and critical SJR process has failed to identify factors from which lessons could have been learnt and thus patient safety improved, and future deaths prevented. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Restrictions on cardiac surgeons' operating rights reducing cardiac surgical capacity

Wider context from the report

“6. That the apparently unnecessary restrictions on operating rights of the cardiac surgeons is reducing the overall capacity for cardiac surgery and thus may increase the risk of death for patients awaiting such surgery, as they die on waiting lists. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Damage to public confidence discouraging patients from presenting for care

Wider context from the report

“3. That public confidence has been so dented that patients requiring care have been discouraged from presenting to SGH thus increasing their risk of death. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

SJR process undermining staff morale, mental health and confidence

Wider context from the report

“5. That this SJR process has undermined the department unnecessarily, impacting on morale and the mental health and confidence of the cardiac surgeons and other clinicians and non-clinicians within SGH which may translate into a lower quality of care for patients. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Risk-averse surgical decision-making denying care to complex patients

Wider context from the report

“9. The restrictions at SGH may make surgeons more risk adverse and thus deny care to the most complex patients and so increase the risk of future deaths. ”

Is this part of a recurring concern?

Yes — Failure to provide patient-centred care and decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Loss of cardiac surgery staff

Wider context from the report

“8. That restrictions on training, collapse of research and staff leaving, further damages not only the cardiac surgery at SGH but also the wider cardiac surgery field, increasing the risk of death to patients by reducing their access to high quality care. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

SJR process failing to provide an appropriate audit of NHS work

Wider context from the report

“10. That the SJR process as deployed in SGH is not fit for purpose, further undermining the public confidence in the NHS, which the public may perceive as the NHS being unable to appropriately audit its own work. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase substantive cardiac surgery consultants and strengthen cardiac anaesthesia capacity through substantive appointments, including conversion of a locum post.

Verbatim wording from the response

“• The total number of substantive consultants in cardiac surgery has risen from six in 2017 to seven now: the six consultants who were in post in 2017 are still in post now, and the seventh, the lead for the service, joined in December 2018.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 17 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission an independent external review of cardiac surgery mortality and accept and implement its recommendations.

Verbatim wording from the response

“In order to provide assurance that the steps being taken by the Trust were delivering the necessary improvements to the safety of the service with the necessary pace, in May 2018 the Trust commissioned an external independent review, led by Professor ████████, to confirm that progress was being made in addressing the concerns of excess mortality and advise on further actions that may be necessary. In July 2018, the Trust accepted the recommendations of this review and put in place a clear set of actions to deliver them.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 2 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint an external cardiac surgery lead to provide experienced clinical leadership and operate on restricted-risk planned cases.

Verbatim wording from the response

“The proportion of patients whose planned care fell under the restrictions that were in place between 3 September 2018 and 7 April 2021 was not high – it was only 8% of the total number of planned operations at the time of the lifting of restrictions in April 2021, and around 20% of planned operations during the six months of transition requirements between November 2021 and May 2022 (see below for further details of these transitional arrangements). Furthermore, the appointment of an external lead for cardiac surgery, who started in December 2018, meant that the team included a highly experienced cardiac surgeon who was not subject to these restrictions. This lead cardiac surgeon was able to operate on the majority of those planned cases at the Trust that fell under the restrictions without them having to be treated elsewhere.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 5 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce and implement transitional arrangements, including dual-consultant operating, to support the safe return to full cardiac surgery activity.

Verbatim wording from the response

“At a meeting of the Single Item Quality Surveillance Group, convened by NHSI/E London Region on 7 April 2021, it was confirmed that the restrictions on planned surgery could be lifted. This represented a collective agreement by the key stakeholders who have been involved in overseeing the quality of the Trust’s Cardiac Surgery service (as stated above). A set of transitional arrangements were agreed with the Single Item Quality Surveillance Group to support the unit, and the consultants within it, as it resumed full functioning, which included dual consultant operating on cases that would have been subject to restrictions in place previously. Initially, some of the surgeons were reluctant to accept the transitional arrangements given the possibility, which remained at that stage, that they may be investigated by the General Medical Council.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 6 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint locally employed specialty doctors to maintain uninterrupted clinical service during trainee removal.

Verbatim wording from the response

“The potential for the removal of trainees to have a negative impact on the delivery of the cardiac surgery service at the Trust was mitigated by the appointment of locally employed specialty doctors and these appointments ensured that the provision of clinical services to patients was not interrupted or reduced.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 16 · response
Published 10 May 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide pastoral, psychological-safety, team-development, concerns-raising, feedback, conflict-management, and in-theatre simulation support to cardiac surgery staff.

Verbatim wording from the response

“The Trust has, in addition, provided a range of pastoral support to the team, which has included appointing an external expert to work with the service to develop a strong and effective culture and team working, supporting staff in raising concerns, promoting psychological safety, providing feedback and managing team conflicts. In addition, the Trust has provided support in the form of in-theatre simulation training to support consultants to lead scenario-based team development to further foster psychological safety.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 12 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain enhanced safety oversight through death scrutiny, mortality and morbidity review, external senior-surgeon scrutiny, and regular quality reports to the Trust Board.

Verbatim wording from the response

“We would also like to highlight the enhanced oversight of safety governance that has been in place in the unit throughout the period under consideration. Every death after cardiac surgery was, and is, carefully scrutinised at the Trust’s Serious Incident Declaration Meeting, whether or not the death was declared as a Serious Incident, and all deaths in the service are reviewed at the departmental Mortality & Morbidity Meetings, and useful safety learning is disseminated. The decisions taken at the Trust’s Serious Incident Declaration Meeting are all subject to a further layer of scrutiny which is external and is provided by a senior cardiac surgeon in another Trust.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 3 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed EuroSCORE II risk assessment in practice and record risk predictions and material variances in patient consent and electronic records.

Verbatim wording from the response

“• Recommendation 7 of the Review stated that risk-scoring, using up-to-date risk scoring algorithms, should be embedded in practice and that all risk factors should be considered, and accurate risk prediction made, and the risk prediction be recorded on the consent form. We have implemented this recommendation and all patients are risk assessed, normally using the EuroSCORE II risk assessment algorithm. This has been embedded in practice and the risk according to EuroSCORE II is recorded on the patient’s consent form. If the risk of surgery is considered to be significantly different from that calculated by EuroSCORE II, the reason for the variance is recorded on the electronic patient record.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 11 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement independent multidisciplinary mortality review with governance oversight, NCEPOD grading, and Serious Incident Declaration Meeting review.

Verbatim wording from the response

“• Recommendation 10 stated that “the Trust should develop a robust, independent, multi-disciplinary review of mortality with appropriate governance oversight to ensure that lessons are learnt”. We have implemented this recommendation, and all cardiac surgery deaths are reviewed at the monthly multi-disciplinary Integrated Cardiac Surgery Governance Meeting and the treatment provided is graded according to the National Confidential Enquiry into Patient Outcome and Death (NCEPOD) Assessment of Care Scale. All cases are also discussed at the Serious Incident Declaration Meeting.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 11 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement multidisciplinary referral teams with defined representation and records, and discuss significant complications at monthly mortality and morbidity meetings.

Verbatim wording from the response

“• Recommendation 6 of the Review, for example, stated that “all referrals for cardiac surgery should be discussed at the relevant sub-specialist MDT, which should ensure the availability of all necessary data before review of the clinical care”. It further recommended that the MDT should have a pre-defined minimal quorum, with full representation from sub-specialist cardiac surgery, interventional and non-interventional cardiology, and radiology, and be appropriately recorded. We have implemented this recommendation and have established effective MDTs which reflect the good practice described in the recommendation from the Review. All significant complications are discussed at the monthly Mortality and Morbidity Meeting.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 11 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor cardiac surgery safety and quality and provide public and partner-facing assurance that the service is safe, including through public statements and Board papers.

Verbatim wording from the response

“We have been clear throughout, both in our public statements and in our publicly available Board papers, that cardiac surgery at the Trust is safe, and the evidential basis for this has been provided. Reporting to the Board in the public domain has consistently set out how patients and the public can have confidence in the safety of our cardiac surgery services. This has included stating publicly that the Trust is no longer an outlier for mortality and no longer subject NICOR alert, and being open and transparent about current mortality levels within the service, which are in line with national expectations, and current morbidity and complications which, as we have set out elsewhere in this document, are in line with established norms.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 15 · response
Published 10 May 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue supporting the Trust as the South London Cardiac Surgery Network evolves, including its collaborative approach to capacity and patient safety.

Verbatim wording from the response

“Cardiac surgery has significantly evolved since the restrictions were put in place in August 2018. Indeed, as with most elective surgical specialties, the temporary pause during the initial impact of the Covid pandemic, provided an opportunity to reset and refocus surgical practice and procedures. We believe the support provided by the stakeholders to the Trust over the past few years has resulted in a more collaborative approach to cardiac surgery in South London. KCH, GSTT and the Trust meet regularly and are committed to work closer as part of the South London Cardiac Surgery Network benefiting patients, promoting patient choice and patient safety. This same network has also continued to regularly consider”

Source location

Response from NHS England
Page 2 · response
Published 10 May 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the Trust to re-establish public confidence in cardiac care in South London through the Cardiac Collaborative.

Verbatim wording from the response

“The Trust’s PFD response addresses the detail of referral patterns over the relevant period. NHSE and the Trust have been working to re-establish public confidence in cardiac care in South London, and the evolution of the Cardiac Collaborative reflects that.”

Source location

Response from NHS England
Page 10 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission and complete an independent mortality review of cardiac surgery at St George’s to investigate patient safety concerns.

Verbatim wording from the response

“As you are aware from our letter to you dated 16 December 2020, and in accordance with statements within the public domain, the reason that NHS Improvement (now NHSE) commissioned the Independent Review was because of serious patient safety concerns that had been identified in cardiac surgery at the Trust by a number of different sources as mentioned above. There had also been significant public and media attention focused on patient safety concerns at the cardiac surgery unit at St George’s Hospital, and the Trust’s response details the cumulative concerns from that period. It was for the same reason that the Panel members, all experienced independent experts in their fields, agreed to give up their time to assist in this review process; a decision that was fully supported by their NHS employers given the importance of ensuring public safety and confidence in NHS services as a whole.”

Source location

Response from NHS England
Page 3 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduced public confidence did not make patients less likely to receive surgery or increase their risk of death.

Verbatim wording from the response

“We hope this provides further assurance that even if public confidence in the Trust’s cardiac surgery unit was dented (which of course we acknowledge is likely to have been the case), nevertheless:”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 10 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Removal of trainees did not reduce cardiac surgery training or increase patients’ risk of death because trainees were trained elsewhere and services continued.

Verbatim wording from the response

“Health Education England’s Postgraduate Dean for South London has confirmed that the restrictions on training at the Trust did not have any impact on the total number of doctors training in cardiac surgery, nor on the quality or timing of their training, as they were trained elsewhere instead. The Postgraduate Dean for HEE Wessex, who is the Lead Dean for Cardiothoracic surgery, has furthermore confirmed that the current level of supply of trained cardiac surgeons nationally is higher than the current demand, and that there has consequently been a corresponding reduction in the number of doctors being recruited to training posts.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 16 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Temporary local research reductions could not have caused or increased patients’ risk of death because research continued elsewhere.

Verbatim wording from the response

“With regard to the concern about research, it is the case that the removal of trainees, along with the restrictions in the planned surgery that could be undertaken in the unit, did reduce the ability for cardiac surgeons in some areas to conduct local research. This is difficult in terms of local research output. Grant applications and Fellowship applications are determined in part by the surgical centre as well as the applicant. It may be the case that some grant applications could have been viewed less favourably because there were restrictions in place. We would make the point, however, that research obviously continued unabated in other centres nationally and internationally, and that any diminution of research for a time locally at the Trust could not have caused, or increased the risk of, the death of patients.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 17 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

South London cardiac surgery units were not overstretched, and restrictions did not increase patients’ risk of death.

Verbatim wording from the response

“• Cardiac surgery units in south London were not overstretched during the time that restrictions were in place at the Trust;”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 8 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Concerns about the independently commissioned Structured Judgement Review are for NHS England to address.

Verbatim wording from the response

“With regard to your concerns about the Structured Judgement Review process, as the Review was commissioned independently of the Trust this Matter of Concern is for NHS England to respond to, and we note that response to the PFD from NHS England addresses these concerns.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 11 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

There is no evidence that complex patients were denied care; transfers for ECMO or VAD support remain clinically appropriate irrespective of restrictions.

Verbatim wording from the response

“We are not aware of any evidence that complex patients have been denied care. While there is no formal definition of complexity, it may be helpful to consider the term as including two groups of patients – firstly, those whose predicted post-operative mortality (for instance, as estimated by EuroSCORE II) is high (for instance, greater than 5%), and secondly, those patients whose anticipated post-operative care needs include particularly specialised interventions not routinely provided in all cardiac surgery units, and not provided at the Trust. These interventions are ECMO and VADs. In our response to Matters of Concern 1 and 2 above, we believe we have provided assurance that patients with a predicted risk of death of more than 5% were not denied care during the period of the now-lifted restrictions.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 18 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Restrictions did not reduce capacity or increase the risk of death for patients awaiting cardiac surgery.

Verbatim wording from the response

“• The restrictions on cardiac surgery did not create a reduction in capacity that increased the risk of death of patients on waiting lists, and”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 14 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Damage to public confidence had occurred before the Review was commissioned, so it was not caused by the Review.

Verbatim wording from the response

“It is not clear whether this concern is directed at the Review, or more generally at the sequence of events over a period of years of concerns, investigations and public scrutiny of the Trust’s cardiac services. If this relates to the impact of the Review, our earlier comment on the timeline refers. It is clear that such damage had already occurred before NHS Improvement commissioned the Review or any opinions were expressed in the SJRs.”

Source location

Response from NHS England
Page 10 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The SJR process was not inadequate or unfit for purpose and identified learning through expert review and recommendations.

Verbatim wording from the response

“We do not agree that the SJR was inadequate as a process, nor that it failed to identify learning to improve patient safety. The objective evidential basis for this comment is unclear. The Review identified and acknowledged good practice; and it made 12 positive recommendations which were aimed at improving governance and patient safety (and therefore reducing the risk of patient deaths). The Trust’s PFD response acknowledges the assistance provided by the reasonable recommendations made by the Review, which the Trust has acted upon to drive improvements in service. We also understand that the surgeons, cardiologists and anaesthetists held individual discussions with Review panel members following the Review being completed, and they accepted the recommendations made by the Review panel.”

Source location

Response from NHS England
Page 9 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Health Education England decided to remove trainees from St George’s cardiac surgery service and owns the related training decision.

Verbatim wording from the response

“It is stated in the PFD report that training has been severely constrained. For the avoidance of doubt, we understand from the Trust that the decision to remove trainees from St George’s cardiac surgery service was taken by Health Education England (HEE) on 11 September 2018 before the Review was commenced. The Trust’s PFD response provides further detail on HEE reasoning for their decision, and the subsequent reviews that they have undertaken, and data regarding the relative stability of staff numbers. These are not matters arising from the Review. The Trust’s response also evidences the mitigation in place to support continued high quality care despite the removal of trainees. In addition, the South London cardiac surgery network ensures appropriate access to high quality care for patients in need of that care.”

Source location

Response from NHS England
Page 10 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The regional cardiac surgery network and alternative capable centres provide appropriate access when patients are diverted or complex care is unavailable locally.

Verbatim wording from the response

“We defer to the Trust’s detailed response regarding the paucity of incidents arising from the diversion of patients linked to restriction of cardiac surgery capacity. As commissioners, we are unaware of any specific deaths arising from the clinical pathways arrangements for patients during the restrictions outlined earlier in this response. The Trust has described a single emergency care incident in which the restrictions were found to have been one of a number of factors that may have delayed care. We would welcome established facts and corresponding data and evidence from you, if this is the case, so that we or the Trust may investigate further.”

Source location

Response from NHS England
Page 8 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local patient-safety and staff-wellbeing concerns are matters for St George’s University Hospital NHS Foundation Trust to address.

Verbatim wording from the response

“We defer to the Trust’s response to the PFD to address this concern, as it reflects a local response to supporting the wellbeing of clinicians and Trust staff generally, and specifically in relation to maintaining patient safety. We are unaware of any objective evidence to suggest that the Review has caused a lower standard of care being provided to patients, and indeed the Trust’s subsequent CQC inspection, recent visit by HEE and good mortality outcomes detailed in the Trust’s PFD response all objectively evidence assurance of safe care. We would be grateful if you would provide any evidence of a lower quality of care being provided, in order that either NHSE or the Trust can investigate this further and offer support, if needed.”

Source location

Response from NHS England
Page 9 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The cardiac surgery restrictions were necessary and proportionate responses to serious concerns, rather than apparently unnecessary measures increasing mortality risk.

Verbatim wording from the response

“We have been unable to identify the evidence base for this concern. For the reasons outlined in significant detail in the Trust’s response, it was clear that the restrictions put in place were necessary and proportionate in response to serious concerns raised and investigated, prior to the commissioning of the Review referenced in the PFD report. These concerns arose from multiple different sources prior to the Review, and we believe that as a matter of public confidence, both commissioners and providers must respond to concerns and protect and promote patient safety.”

Source location

Response from NHS England
Page 9 · response
Published 10 May 2022

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No tangible data supports claims that patients were discouraged from attending St George’s or faced increased mortality because of reduced public confidence.

Verbatim wording from the response

“Any loss of confidence in services would be regrettable. However we would observe, as commissioners of services across London, that if patients requiring cardiac surgery do not wish to present to St George’s Hospital, there are other local centres within the cardiac surgery network which have eminently capable cardiac surgery units, to which patients can present or be referred. We are not aware of any tangible data to support the suggestion that “patients are discouraged”

Source location

Response from NHS England
Page 8 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

There is no evidence that the Review or resulting actions caused patient harm, increased mortality, or lower-quality care.

Verbatim wording from the response

“In terms of impact, we are not aware of any evidence to suggest that the Review, or any action taken in response to it, has resulted in any patient coming to harm, or indeed death (as stated in your paragraph 5 – see further below). The PFD response from the Trust provides further detail regarding the absence of any connection between the Review and additional safety issues flowing from actions taken by the Trust in response to the Review.”

Source location

Response from NHS England
Page 6 · response
Published 10 May 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Introduce a standard operating procedure clarifying emergency aortic dissection transfers and make dissection rota information more readily available.

    Stated by St George'S University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 10 May 2022.
  2. 2

    Develop and implement cardiac surgery guidelines, standard operating procedures, and processes covering transfers, myocardial protection, haemorrhage, ECG interpretation, mechanical support, and outreach.

    Stated by St George'S University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 10 May 2022.
  3. 3

    Establish and operate a cardiac surgery task force to address concerns, monitor safety, improve the service, and report assurance to senior governance bodies.

    Stated by St George'S University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 10 May 2022.
  4. 4

    Report the Review’s findings to the Senior Coroner and a stakeholder group.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 10 May 2022.
  5. 5

    Establish a Single Item Quality Surveillance Group with regulators, professional bodies and local NHS trusts to scrutinise cardiac-service safety and outcomes.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 10 May 2022.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    The Trust is unaware of any unnecessary death caused by diverting emergency patients away from St George’s.

    Stated by St George'S University Hospitals NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. 2

    There is no evidence that clinicians’ wellbeing or the mortality review reduced care quality or increased patients’ risk of death.

    Stated by St George'S University Hospitals NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a standard operating procedure clarifying emergency aortic dissection transfers and make dissection rota information more readily available.

Verbatim wording from the response

“The investigating panel agreed that regardless of any restrictions, it was still most likely that the decision would have been to transfer the patient to the on call dissection centre, but that in this case there was confusion about the restrictions which contributed to the delay. The investigating panel concluded that even if this had not been the case, the outcome for the patient might not have been any different, and that the factor that contributed to the delay was the unavailability of emergency operating capacity at multiple centres on the dissection rota at that particular time on the same night. To address the risk of similar delay occurring again, a new Standard Operating Procedure was introduced at the Trust that clarified the way in which such transfers were to be arranged, and the details of the south London dissection rota were made more readily available.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 9 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and implement cardiac surgery guidelines, standard operating procedures, and processes covering transfers, myocardial protection, haemorrhage, ECG interpretation, mechanical support, and outreach.

Verbatim wording from the response

“• Recommendation 9 of the Review stated that a range of new guidelines / standard operating procedure (SOPs) for patient care be developed and implemented, including an SOP for the management of urgent inter-hospital transfers, a guideline for the management of myocardial protection, guideline for the management of operative and post-operative haemorrhage, a multi-disciplinary guide for post-operative ECG interpretation, a multi-disciplinary guideline for selection and management of patients requiring mechanical support, and a guideline for outreach services for patients who are not in intensive care environments. We have implemented this recommendation and have developed a range of SOPs, guidelines and processes to address the areas for strengthening our approach as recommended by the Review.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 11 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate a cardiac surgery task force to address concerns, monitor safety, improve the service, and report assurance to senior governance bodies.

Verbatim wording from the response

“The challenges faced by the service in the years leading to, and following, the first NICOR alert were clear. The NICOR alert was triangulated with a wide range of internal and external information regarding the service which gave cause for concern and necessitated actions to understand the issues and make improvements. In response, the Trust established a cardiac surgery task force chaired by the Medical Director and Chief Nurse, the purpose of which was to address the concerns that had arisen, monitor and improve the safety of the service, and provide assurance to the Trust’s Quality and Safety Committee and Board of Directors.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 2 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report the Review’s findings to the Senior Coroner and a stakeholder group.

Verbatim wording from the response

“The opinions expressed through the Review were made in good faith by the panel of experts. The review findings were subsequently appropriately and transparently brought to your attention. This transparency was intended to enable you, as Senior Coroner, to make your own decisions as to whether any deaths required further investigation, and if so, the scope of that investigation, and whether any inquests were ultimately required.”

Source location

Response from NHS England
Page 4 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a Single Item Quality Surveillance Group with regulators, professional bodies and local NHS trusts to scrutinise cardiac-service safety and outcomes.

Verbatim wording from the response

“As a result, restrictions were formally agreed by stakeholders including NHS Improvement, the Care Quality Commission (CQC), NHS England, Health Education England (HEE) and the General Medical Council (GMC). These stakeholders along with local peer NHS Trusts, such as Kings College Hospital (KCH) and Guy’s & St Thomas’ NHS Foundation Trust (GSTT) also formed a Single Item Quality Surveillance Group (SIQSG) to ensure close and regular scrutiny of patient safety and outcomes in the service.”

Source location

Response from NHS England
Page 2 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust is unaware of any unnecessary death caused by diverting emergency patients away from St George’s.

Verbatim wording from the response

“Matter of Concern 2: “That emergency patients being diverted away from SGH has resulted in unnecessary deaths.””

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 8 · response
Published 10 May 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

There is no evidence that clinicians’ wellbeing or the mortality review reduced care quality or increased patients’ risk of death.

Verbatim wording from the response

“In terms of the impact of the wellbeing of clinicians within the service on patient safety and quality, there is no evidence that outcomes have been impacted negatively by the work of the Trust to improve the service in response to the Independent Mortality Review. Detailed assurance regarding the safety and quality of care provided in cardiac surgery has been provided regularly to the Trust Board via the Quality Sub-Committee of the Trust Board throughout this period. These reports set out the clinical outcomes achieved by the service. As referenced elsewhere in this document, the service is no longer and outlier for mortality and is no longer in NICOR alert. Mortality rates are within nationally expected limits. We carefully track complication rates, which (although there is no systematic national benchmarking as there is for mortality) are also within national norms.”

Source location

Response from St George's University Hospital NHS Foundation Trust
Page 12 · response
Published 10 May 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026