PFD report

Gerald Kenneth Tuck · Prevention of Future Deaths report

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Issued 12 Aug 2022•Dorset

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to complete and record falls risk assessments after falls
    Part of recurring concern: Inadequate control of falls risksPart of recurring concern: Unreliable completion and verification of falls-risk assessmentsPart of recurring concern: Unreliable documentation of falls-risk management
  2. Lack of written policy or guidance for reviewing care plans following incidents
    Part of recurring concern: Unreliable care-planning processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Disseminate the updated falls policy across the service and wider company, including requirements to update risk assessments and mobility care plans after falls.

    Stated by Tricuro LtdStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  2. Action

    Upload the post-falls assessment tool to the electronic recording system for staff use and recording.

    Stated by Tricuro LtdStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete and record falls risk assessments after falls

Wider context from the report

“iv. The Registered Manager of Sidney Gale House gave evidence that his last falls risk assessment is documented to have taken place on the 16th December 2021. There is no evidence one was completed after this prior to the fatal fall on the 28th January 2022. The monthly review was due on the 31st January 2022 and there was no assessment recorded after the falls on the 25th December 2021 and 27th January 2022. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable completion and verification of falls-risk assessments; Unreliable documentation of falls-risk management.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of written policy or guidance for reviewing care plans following incidents

Wider context from the report

“i. There is no written policy or guidance in place at Sidney Gale House Residential Home around the review of care plans following an incident at the home and this could lead to a future death is necessary risk assessments are not undertaken following an incident occurring. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the updated falls policy across the service and wider company, including requirements to update risk assessments and mobility care plans after falls.

Verbatim wording from the response

“Our policy also reflects that staff are expected to update the falls risk assessments and mobility care plans after any fall to ensure that the care, support and risks are managed accordingly. We have ensured that all staff within the service and the wider company are very clear of the policy and that this must be followed.”

Source location

Response from Tricuro
Page 3 · response
Published 3 October 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Upload the post-falls assessment tool to the electronic recording system for staff use and recording.

Verbatim wording from the response

“To mitigate further risks we have uploaded the post falls assessment tool to the electronic recording system that is used to ensure staff do see, follow and record on this.”

Source location

Response from Tricuro
Page 2 · response
Published 3 October 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Report deaths internally to Head Office for review of handling and preceding care and support.

    Stated by Tricuro LtdStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  2. 2

    Monitor falls within services, complete and act on root-cause analyses, and share lessons and recommendations across services.

    Stated by Tricuro LtdStated in progressThe respondent said that this action was in progress when they made their response on 3 October 2022.
  3. 3

    Establish a falls focus group to update staff, reinforce falls procedures and reduce falls risk.

    Stated by Tricuro LtdStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  4. 4

    Present a monthly safeguarding and accident or incident report to senior leadership for scrutiny and review.

    Stated by Tricuro LtdStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  5. 5

    Introduce a live accident and incident reporting system providing direct visibility to quality assurance teams, locality teams and registered managers.

    Stated by Tricuro LtdStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  6. 6

    Review and update the falls policy to require recognition of anticoagulants and escalation after a fall.

    Stated by Tricuro LtdStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  7. 7

    Create a deaths-in-service policy and procedure requiring investigation of unexpected deaths.

    Stated by Tricuro LtdStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report deaths internally to Head Office for review of handling and preceding care and support.

Verbatim wording from the response

“Death reports are now reported internally to Head Office which means we can review all reports to ensure that deaths were handled appropriately but also to ensure that the care and support prior to this was as it should be.”

Source location

Response from Tricuro
Page 3 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor falls within services, complete and act on root-cause analyses, and share lessons and recommendations across services.

Verbatim wording from the response

“Services are ensuring that falls are monitored within service level and any root cause analysis is completed and actioned as needed, managers share any lessons learnt or recommendations with other services.”

Source location

Response from Tricuro
Page 3 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a falls focus group to update staff, reinforce falls procedures and reduce falls risk.

Verbatim wording from the response

“Furthermore, we have falls focus group which means we are able to keep staff updated and reiterate the falls policy process and importantly how to reduce the risk of falls.”

Source location

Response from Tricuro
Page 3 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present a monthly safeguarding and accident or incident report to senior leadership for scrutiny and review.

Verbatim wording from the response

“Tricuro also now have a monthly safeguarding and accidents/incident report that is presented at Senior leadership meetings for scrutiny and review.”

Source location

Response from Tricuro
Page 3 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a live accident and incident reporting system providing direct visibility to quality assurance teams, locality teams and registered managers.

Verbatim wording from the response

“Tricuro have also now introduced a live accident and Incident reporting system, this means that any falls or other accidents or incidents are directly available for our quality assurance teams to see, our locality team and the registered managers.”

Source location

Response from Tricuro
Page 3 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the falls policy to require recognition of anticoagulants and escalation after a fall.

Verbatim wording from the response

“The falls policy has been reviewed and updated to reflect the need of anticoagulant recognition and escalation following a fall.”

Source location

Response from Tricuro
Page 2 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a deaths-in-service policy and procedure requiring investigation of unexpected deaths.

Verbatim wording from the response

“This means that we can instantly check that the service has carried out all of the necessary actions in response to events and that the persons support plan and risk assessments have been actioned. We also have created a policy and procedure for any deaths in service which details the need to investigate any unexpected deaths, this will prevent us from being unaware at head office when one of our sadly passes away.”

Source location

Response from Tricuro
Page 3 · response
Published 3 October 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026