PFD report

Mrs Constance Pridmore · Prevention of Future Deaths report

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Issued 12 May 2016•Cumbria

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Delays in timely radiologist review and reporting of diagnostic X-rays and CT scans
    Part of recurring concern: Failure to provide timely access to clinically indicated CT scanningPart of recurring concern: Failure to provide timely urgent diagnostic investigationsPart of recurring concern: Insufficient radiology workforce capacity for timely imaging and interpretationPart of recurring concern: Unreliable timeliness of radiology imaging and reporting
  2. Insufficient availability of trained consultant radiologists
    Part of recurring concern: Insufficient radiology workforce capacity for timely imaging and interpretationPart of recurring concern: Unreliable timeliness of radiology imaging and reporting
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Undertake workforce planning to review staff skill mix and age profile.

    Stated by University Hospitals of Morecambe Bay NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 May 2016.
  2. Action

    Continue recruitment, including international recruitment, to develop reporting capacity.

    Stated by University Hospitals of Morecambe Bay NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 May 2016.
  3. Action

    Explore home reporting with the new PACS to improve recruitment and retention opportunities.

    Stated by University Hospitals of Morecambe Bay NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 May 2016.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    The existing scope of referrer evaluation and its standard operating procedure are considered reasonable and safe, so wider expansion is not preferred.

    Stated by University Hospitals of Morecambe Bay NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in timely radiologist review and reporting of diagnostic X-rays and CT scans

Wider context from the report

“(1) It was confirmed in evidence by Consultant Radiologist ████████ that: a) X-rays undertaken on admission to the Accident & Emergency ward at Furness General Hospital are not immediately reviewed by a radiologist, but are assessed by the requesting physician. b) The X-rays are eventually reviewed by a radiologist on a non-urgent basis when capacity in the system permits. In the case of Mrs Pridmore, her x-ray was reviewed on 11th May 2015, 8 days after being taken and 4 days after she had died. c) X-rays are not reviewed sooner by a radiologist due to a shortage of available radiologists within the Trust. (2) It was confirmed in evidence by Consultant Physician ████████ that: a) If Mrs Pridmore’s x-ray had been reviewed by a radiologist on 3rd May 2015, it is likely that the rib fractures and associated haemothorax would have been identified and that Mrs Pridmore would have been cared for differently. b) on the balance of probabilities, the outcome for Mrs Pridmore would have been the same due to her age and the nature of her injury. However the failure in identifying the fractures denied Mrs Pridmore the opportunity of a more appropriate course of treatment (e.g. pain management and symptom control) and the possibility, all be it remote, of a different outcome (3) It was confirmed in evidence by independent Consultant Radiologist, ████████ ████████ that: a) the rib fractures were only discretely visible on the x-ray and would have required a trained radiologist to identify them b) The shortage of radiologists within the Morecambe Bay trust which prevented Mrs Pridmore’s x-ray from being reviewed by a radiologist sooner is reflective of a critical shortage of radiologists in the U.K. c) There are presently approximately 400 vacant consultant radiologist posts unfilled in the U.K. d) the target set in ████████2013 report entitled “NHS Services, Seven days a Week” (Paper NHS121315) for urgent x-rays of inpatients to be completed (including the reporting by a radiologist) within 12 hours is far from being achieved both locally by Morecambe Bay Trust, but also nationally by all Health Trusts. This is due in part to a general increase in the use of scans and x-rays as diagnostic aids, but mainly due to the acute shortage of radiologist who are available and trained to interpret the relevant data accurately and in a timely manner. The Keogh targets whilst intended to become reality by the end of 2016/17 are becoming a more distant ideal than a realistically approaching target. It is probable that current delays on both a local and national basis in obtaining in a timely manner, accurate radiologist reports of x-rays and CT scans taken for diagnostic purposes, creates a foreseeable risk that further deaths may well arise as a consequence. Locally, a review of your procedures with regard to the assessment of x-rays is required and nationally, a review into the implementation of the recommendations of the Keogh report is likely to be necessary. ”

Is this part of a recurring concern?

Yes — Failure to provide timely access to clinically indicated CT scanning; Failure to provide timely urgent diagnostic investigations; Insufficient radiology workforce capacity for timely imaging and interpretation; Unreliable timeliness of radiology imaging and reporting.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient availability of trained consultant radiologists

Wider context from the report

“(1) It was confirmed in evidence by Consultant Radiologist ████████ that: a) X-rays undertaken on admission to the Accident & Emergency ward at Furness General Hospital are not immediately reviewed by a radiologist, but are assessed by the requesting physician. b) The X-rays are eventually reviewed by a radiologist on a non-urgent basis when capacity in the system permits. In the case of Mrs Pridmore, her x-ray was reviewed on 11th May 2015, 8 days after being taken and 4 days after she had died. c) X-rays are not reviewed sooner by a radiologist due to a shortage of available radiologists within the Trust. (2) It was confirmed in evidence by Consultant Physician ████████ that: a) If Mrs Pridmore’s x-ray had been reviewed by a radiologist on 3rd May 2015, it is likely that the rib fractures and associated haemothorax would have been identified and that Mrs Pridmore would have been cared for differently. b) on the balance of probabilities, the outcome for Mrs Pridmore would have been the same due to her age and the nature of her injury. However the failure in identifying the fractures denied Mrs Pridmore the opportunity of a more appropriate course of treatment (e.g. pain management and symptom control) and the possibility, all be it remote, of a different outcome (3) It was confirmed in evidence by independent Consultant Radiologist, ████████ ████████ that: a) the rib fractures were only discretely visible on the x-ray and would have required a trained radiologist to identify them b) The shortage of radiologists within the Morecambe Bay trust which prevented Mrs Pridmore’s x-ray from being reviewed by a radiologist sooner is reflective of a critical shortage of radiologists in the U.K. c) There are presently approximately 400 vacant consultant radiologist posts unfilled in the U.K. d) the target set in ████████2013 report entitled “NHS Services, Seven days a Week” (Paper NHS121315) for urgent x-rays of inpatients to be completed (including the reporting by a radiologist) within 12 hours is far from being achieved both locally by Morecambe Bay Trust, but also nationally by all Health Trusts. This is due in part to a general increase in the use of scans and x-rays as diagnostic aids, but mainly due to the acute shortage of radiologist who are available and trained to interpret the relevant data accurately and in a timely manner. The Keogh targets whilst intended to become reality by the end of 2016/17 are becoming a more distant ideal than a realistically approaching target. It is probable that current delays on both a local and national basis in obtaining in a timely manner, accurate radiologist reports of x-rays and CT scans taken for diagnostic purposes, creates a foreseeable risk that further deaths may well arise as a consequence. Locally, a review of your procedures with regard to the assessment of x-rays is required and nationally, a review into the implementation of the recommendations of the Keogh report is likely to be necessary. ”

Is this part of a recurring concern?

Yes — Insufficient radiology workforce capacity for timely imaging and interpretation; Unreliable timeliness of radiology imaging and reporting.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake workforce planning to review staff skill mix and age profile.

Verbatim wording from the response

“• Workforce planning to review skill mix and age profile of staff”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 4 · response
Published 12 May 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue recruitment, including international recruitment, to develop reporting capacity.

Verbatim wording from the response

“The Dalton Review reported that the UK has around 48 trained radiologists per million population. This figure has remained static for the last five years and represents half the total in other EU countries. The paper considers different ways of working in terms of outsourcing, skill mix and the use of technology to overcome the challenge and UHMB has already implemented some of these ideas. In the UK, no appointment was made to 41% of unfilled consultant posts advertised and the North West showed a higher vacancy rate than other regions. This reflects the experience in UHMB where there are currently 5 vacancies, based on workload calculations from 2011, since which time CT and MR have both doubled in volume and increased in complexity.”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 3 · response
Published 12 May 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore home reporting with the new PACS to improve recruitment and retention opportunities.

Verbatim wording from the response

“• Home reporting to be explored with the advent of new PACS from September 2016, which should improve recruitment and retention opportunities”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 4 · response
Published 12 May 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Offer additional programmed activities and payment to consultants reporting work beyond contracted hours.

Verbatim wording from the response

“• Additional programmed activities and payment are on offer to substantive consultants to report additional work beyond their normal employed hours”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 3 · response
Published 12 May 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out voice recognition technology across radiology staff to speed report turnaround.

Verbatim wording from the response

“• Voice recognition technology has been rolled out across all radiology staff, streamlining the process and speeding up report turnaround times”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 4 · response
Published 12 May 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ad hoc reporting support through eight honorary contracts with external radiologists.

Verbatim wording from the response

“• 8 honorary contracts with external radiologists who provide ad hoc support”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 4 · response
Published 12 May 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint three radiologists to increase reporting capacity.

Verbatim wording from the response

“Clearly recruitment is central to developing further capacity and the Trust has made progress and appointed three radiologists in the past 12 months with ongoing recruitment efforts, including international recruitment.”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 3 · response
Published 12 May 2016

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The existing scope of referrer evaluation and its standard operating procedure are considered reasonable and safe, so wider expansion is not preferred.

Verbatim wording from the response

“A small number of studies are considered suitable for 'referrer evaluation' and the opinion documented will be that of the referrer, with an option to ask for the film to be reviewed and reported by a radiologist. In these cases there would be no formal report issued by a radiologist. Examples of x-rays that are considered suitable for referrer evaluation at UHMB include x-rays of the teeth reviewed by a dentist and follow up x-rays of healing fractures in adults reviewed by an orthopaedic surgeon.”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 2 · response
Published 12 May 2016

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Insufficient radiology reporting capacity prevents all imaging studies from being reported promptly, reflecting a wider national radiologist shortage.

Verbatim wording from the response

“The number and range of imaging investigations performed per day varies but the reporting workload is broadly predictable and University Hospitals of Morecambe Bay NHS Foundation Trust (UHMB) does not have sufficient reporting capacity to promptly report all the images that are acquired. As identified in your report, there is a shortage of radiologists and this is reflective of a national problem. The Royal College of Radiologists (RCR) has produced several snapshot surveys demonstrating the scale of the issue. The most recent RCR survey (February 2016) showed that in fact, UHMB was in the upper quartile with no studies >1 month.”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 1 · response
Published 12 May 2016

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A prioritisation flow diagram is not being constructed because clinical complexity across modalities does not permit reliable simplification.

Verbatim wording from the response

“The waiting images are actively managed by a radiographic manager who will also send work to outsourcing companies as required.”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 3 · response
Published 12 May 2016

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Urgent and emergency care networks are responsible for developing clinical pathways, designating services and monitoring performance and access.

Verbatim wording from the response

“NHS England reports that the Urgent and Emergency Care Review arising from Sir Bruce Keogh’s work is now in its implementation phase. Key to implementation is the development of urgent and emergency care (UEC) networks. In June 2015, NHS England published guidance for what were then emerging networks titled Role and Establishment of Urgent and Emergency Care Networks and in October a total of 23 UEC networks across the four regions of NHS England were confirmed.”

Source location

2016-0491-Response-by-Department-of-Health
Page 3 · response
Published 12 May 2016

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for staffing levels and skill mix rests with individual NHS Trust boards, considering local factors and safe-care requirements.

Verbatim wording from the response

“Responsibility for staffing rests, as it has always done, with Trust boards. Trusts should focus on the numbers and skill mix needed to deliver quality care, patient safety and efficiency, taking into account local factors such as acuity and case mix.”

Source location

2016-0491-Response-by-Department-of-Health
Page 2 · response
Published 12 May 2016

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Provide rolling in-house CT and MR training for radiographers.

    Stated by University Hospitals of Morecambe Bay NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 May 2016.
  2. 2

    Support undergraduate and elective radiographer placements to attract new recruits.

    Stated by University Hospitals of Morecambe Bay NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 May 2016.
  3. 3

    Agree seven-day and extended-day radiographer and sonographer rotas.

    Stated by University Hospitals of Morecambe Bay NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 May 2016.
  4. 4

    Continue working with partner healthcare providers through Better Care Together to improve imaging pathways and reduce unnecessary requests.

    Stated by University Hospitals of Morecambe Bay NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 May 2016.
  5. 5

    Introduce advice and guidance enabling GPs to consult by email and access complex diagnostics.

    Stated by University Hospitals of Morecambe Bay NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 May 2016.
  6. 6

    Maintain a standard operating procedure guiding image-reporting practices.

    Stated by University Hospitals of Morecambe Bay NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 May 2016.
  7. 7

    Run an optimisation project to ensure diagnostic tests occur at the right time and avoid unnecessary imaging requests.

    Stated by University Hospitals of Morecambe Bay NHS Foundation TrustStatus unclearThe respondent did not make the status of this action clear when they made their response on 12 May 2016.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide rolling in-house CT and MR training for radiographers.

Verbatim wording from the response

“Further actions relating to recruitment and skill mix include:”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 3 · response
Published 12 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support undergraduate and elective radiographer placements to attract new recruits.

Verbatim wording from the response

“• Support for undergraduate radiographer training from the University of Cumbria and elective placements from other universities to attract new recruits”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 4 · response
Published 12 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree seven-day and extended-day radiographer and sonographer rotas.

Verbatim wording from the response

“• Rotas for 7 day and extended day services agreed for radiographers in CT/MR and sonographers in Ultrasound.”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 4 · response
Published 12 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with partner healthcare providers through Better Care Together to improve imaging pathways and reduce unnecessary requests.

Verbatim wording from the response

“• Continued involvement in the ‘Better Care Together’ strategy with partner health care providers to develop clear patient pathways, optimising use of imaging services, reducing unnecessary requests and improving patient outcomes”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 4 · response
Published 12 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce advice and guidance enabling GPs to consult by email and access complex diagnostics.

Verbatim wording from the response

“• Advice and guidance introduced to enable GPs to have email conversations for advice and access to more complex diagnostics – to avoid unnecessary imaging requests and streamline the patient pathway”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 4 · response
Published 12 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a standard operating procedure guiding image-reporting practices.

Verbatim wording from the response

“Referrer evaluation is standard practice in NHS hospitals, although its scope varies. There are many centres, for example, which apply this to all in-patient x-rays but the policy at UHMB is considerably less extensive. The potential for increasing the scope of referrer evaluation to provide greater reporting capacity for other studies has been considered through the Trust's Governance procedures but our preferred option has been to try to maximise the reporting capacity available to us. We believe the scope of referrer evaluation within the Trust to be reasonable and safe and there is a standard operating procedure to guide reporters on the Trust's working practices relating to image reporting.”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 2 · response
Published 12 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run an optimisation project to ensure diagnostic tests occur at the right time and avoid unnecessary imaging requests.

Verbatim wording from the response

“• Optimisation project to ensure relevant diagnostic tests are performed at the right time within specific patient pathways and unnecessary imaging requests are avoided”

Source location

2016-0491-Response-by-University-Hospitals-of-Morecambe-Bay-NHS-Trust
Page 4 · response
Published 12 May 2016

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026