PFD report

Kirsty Clare TAYLOR · Prevention of Future Deaths report

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Issued 28 Jul 2023•Hampshire, Portsmouth and Southampton

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
35

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Unavailability of affordable NHS ADHD services
  2. Failure to communicate effectively with and listen meaningfully to families of patients with mental health difficulties
    Part of recurring concern: Failure to reliably communicate with and listen to families of mental health patients
  3. Personality disorder provision not yet sufficiently developed as an individual, therapeutic and trauma-informed pathway
    Part of recurring concern: Insufficient therapeutic pathways for people with personality disorders
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.25

  1. Action

    Roll out the Personality Disorder and Complex Trauma model through a steering board and six implementation workstreams.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.
  2. Action

    Deliver whole-system trauma-informed training and cultural change across relevant organisations.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.
  3. Action

    Implement the new Personality Disorder and Complex Trauma model through an approved phased plan.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Delivery of the new Personality Disorder and Complex Trauma model must be phased to align with available commissioner funding.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of affordable NHS ADHD services

Wider context from the report

“1. It was recognised in evidence and in submission to the Court by representatives of the Trust, that there is and remains a fragmented relationship between mental health and physical health services, with little inter-service connectivity. It was recognised that ideally services for those with both mental and physical health diagnoses should be connecting in a seamless, timely and collaborative manner - specifically through the joint commissioning of services, to support patients of all ages. Nationally it is recognised that co-morbidity, especially with ADHD (as was the case in this death), impacts on both treatment compliance and treatment response. Whilst local initiatives have been explored by SHFT and by the ICB - Project Fusion I understand is such an example - much of the development of such services falls outside of scope and commissioning. Consequently, there is a significant and pressing need for connectivity between mental health services and those services supporting neurodivergent patients. It was noted in evidence e.g. that SHFT do not currently have a comorbidity policy that would provide guidance to staff regarding patients who have a mental health condition and a learning difficulty. There are no ADHD services within SHFT or other NHS organisations within the Southampton (or in fact the wider Hampshire) area - save for private clinics, which many cannot afford. The facts in this case have highlighted that progress on initiatives and connectivity between services is still too little and too slow. More needs to be done, and with greater integration, if the needs and support of patients such as Kirsty Taylor are to be sufficiently and appropriately met in the future and similar deaths prevented. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate effectively with and listen meaningfully to families of patients with mental health difficulties

Wider context from the report

“3. I remain concerned (as it is a matter I have raised on many occasions at inquest and again as a result of the experiences of the family in this case), that communication with the families of patients with mental health difficulties is still not being effectively achieved. Nor are such families being sufficiently, effectively and meaningfully listened to or understood when they voice concerns, based on their experience of the patient outside of a treatment or assessment environment. Consequently, I am concerned that such matters are not being reflected sufficiently or frequently enough in the onward treatment of those patients or in the clinical curiosity afforded to their conditions. There remains an over-focus on patient centric assessments and patient only responses. It is recognised that patients can present quite differently to and in the presence of their families, who know them intimately, to how they may (or may be able to) present to assessing clinicians - with or without the intent to mask their condition. Whilst consent to share is an understandable barrier in some cases, there should not be a bar to listening to or to actively encouraging feedback and input from families, especially where a family's concerns are heightened by any sudden or marked changes in the behaviours, mood or presentation of their relative outside of the clinical/assessment environment - particularly in the case of neurodiversity. Unless all concerns are heard and considered and all available information is taken on board, holistically, there is a continuing risk that the masking of mental health conditions and the deterioration of them may occur or that significant red flags are missed. In this case, the family's increasing desperate concerns voiced about their daughter's evident mental health deterioration in her final days went un-responded. ”

Is this part of a recurring concern?

Yes — Failure to reliably communicate with and listen to families of mental health patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Personality disorder provision not yet sufficiently developed as an individual, therapeutic and trauma-informed pathway

Wider context from the report

“2. Evidence before this inquest indicated that SHFT has recognised that the mental health provision for those with personality disorders must move towards an individual, therapeutic and trauma-informed approach, which is both compassionate and recovery focused. It is evident that the 'Personality Disorder Pathway' currently being developed is an important step towards that aim, enabling practitioners and services to take a more holistic and person-centred approach, reducing risk and improving outcomes. I am aware that SHFT have been encouraged to review and further develop the Pathway. I am concerned that that must occur, and at pace. ”

Is this part of a recurring concern?

Yes — Insufficient therapeutic pathways for people with personality disorders.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Fragmented connectivity between mental health and physical or neurodivergence services

Wider context from the report

“1. It was recognised in evidence and in submission to the Court by representatives of the Trust, that there is and remains a fragmented relationship between mental health and physical health services, with little inter-service connectivity. It was recognised that ideally services for those with both mental and physical health diagnoses should be connecting in a seamless, timely and collaborative manner - specifically through the joint commissioning of services, to support patients of all ages. Nationally it is recognised that co-morbidity, especially with ADHD (as was the case in this death), impacts on both treatment compliance and treatment response. Whilst local initiatives have been explored by SHFT and by the ICB - Project Fusion I understand is such an example - much of the development of such services falls outside of scope and commissioning. Consequently, there is a significant and pressing need for connectivity between mental health services and those services supporting neurodivergent patients. It was noted in evidence e.g. that SHFT do not currently have a comorbidity policy that would provide guidance to staff regarding patients who have a mental health condition and a learning difficulty. There are no ADHD services within SHFT or other NHS organisations within the Southampton (or in fact the wider Hampshire) area - save for private clinics, which many cannot afford. The facts in this case have highlighted that progress on initiatives and connectivity between services is still too little and too slow. More needs to be done, and with greater integration, if the needs and support of patients such as Kirsty Taylor are to be sufficiently and appropriately met in the future and similar deaths prevented. ”

Is this part of a recurring concern?

Yes — Failure to integrate mental health services across care settings; Failure to provide continuity of patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to incorporate family concerns and available information into ongoing treatment and clinical assessment

Wider context from the report

“3. I remain concerned (as it is a matter I have raised on many occasions at inquest and again as a result of the experiences of the family in this case), that communication with the families of patients with mental health difficulties is still not being effectively achieved. Nor are such families being sufficiently, effectively and meaningfully listened to or understood when they voice concerns, based on their experience of the patient outside of a treatment or assessment environment. Consequently, I am concerned that such matters are not being reflected sufficiently or frequently enough in the onward treatment of those patients or in the clinical curiosity afforded to their conditions. There remains an over-focus on patient centric assessments and patient only responses. It is recognised that patients can present quite differently to and in the presence of their families, who know them intimately, to how they may (or may be able to) present to assessing clinicians - with or without the intent to mask their condition. Whilst consent to share is an understandable barrier in some cases, there should not be a bar to listening to or to actively encouraging feedback and input from families, especially where a family's concerns are heightened by any sudden or marked changes in the behaviours, mood or presentation of their relative outside of the clinical/assessment environment - particularly in the case of neurodiversity. Unless all concerns are heard and considered and all available information is taken on board, holistically, there is a continuing risk that the masking of mental health conditions and the deterioration of them may occur or that significant red flags are missed. In this case, the family's increasing desperate concerns voiced about their daughter's evident mental health deterioration in her final days went un-responded. ”

Is this part of a recurring concern?

Yes — Failure to incorporate relevant collateral and professional views into clinical assessment; Incomplete clinical history-taking; Unreliable gathering and use of collateral information in mental health assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to brief families on neurodivergent and mental health diagnoses and their potential difficulties

Wider context from the report

“4. Finally, I am concerned that more needs to be done to inform and assist families, particularly in cases of patients with neurodiversity. In this particular case, the evidence found, for example, that the family were never briefed on what EUPD and ADHD really meant or on the difficulties which could present as a result of their daughter’s joint diagnoses. Being unaware as to what they were to expect, they were consequently often at a loss to know how to interact with or to help her. Neither they nor their daughter received advice on possible medication withdrawal symptoms. ”

Is this part of a recurring concern?

Yes — Failure to provide families with information needed to support people receiving mental health care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide advice on possible medication withdrawal symptoms

Wider context from the report

“4. Finally, I am concerned that more needs to be done to inform and assist families, particularly in cases of patients with neurodiversity. In this particular case, the evidence found, for example, that the family were never briefed on what EUPD and ADHD really meant or on the difficulties which could present as a result of their daughter’s joint diagnoses. Being unaware as to what they were to expect, they were consequently often at a loss to know how to interact with or to help her. Neither they nor their daughter received advice on possible medication withdrawal symptoms. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically significant medication risks to patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a comorbidity policy guiding staff caring for patients with mental health conditions and learning difficulties

Wider context from the report

“1. It was recognised in evidence and in submission to the Court by representatives of the Trust, that there is and remains a fragmented relationship between mental health and physical health services, with little inter-service connectivity. It was recognised that ideally services for those with both mental and physical health diagnoses should be connecting in a seamless, timely and collaborative manner - specifically through the joint commissioning of services, to support patients of all ages. Nationally it is recognised that co-morbidity, especially with ADHD (as was the case in this death), impacts on both treatment compliance and treatment response. Whilst local initiatives have been explored by SHFT and by the ICB - Project Fusion I understand is such an example - much of the development of such services falls outside of scope and commissioning. Consequently, there is a significant and pressing need for connectivity between mental health services and those services supporting neurodivergent patients. It was noted in evidence e.g. that SHFT do not currently have a comorbidity policy that would provide guidance to staff regarding patients who have a mental health condition and a learning difficulty. There are no ADHD services within SHFT or other NHS organisations within the Southampton (or in fact the wider Hampshire) area - save for private clinics, which many cannot afford. The facts in this case have highlighted that progress on initiatives and connectivity between services is still too little and too slow. More needs to be done, and with greater integration, if the needs and support of patients such as Kirsty Taylor are to be sufficiently and appropriately met in the future and similar deaths prevented. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the Personality Disorder and Complex Trauma model through a steering board and six implementation workstreams.

Verbatim wording from the response

“A programme Steering board and 6 workstreams have formed to ensure a structured roll out and oversight of the implementation plans. One of the workstreams is the Families and Carers Support workstream and the Trust would again very much welcome Kirsty’s family to participate in this. ████████ will be in touch with them about this shortly as we recognise that their generous offer to give their time to support these changes will be invaluable.”

Source location

Response from Southern Health NHS Foundation Trust
Page 3 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver whole-system trauma-informed training and cultural change across relevant organisations.

Verbatim wording from the response

“As part of embedding the trauma-informed approach¹ the Trust is involved in a whole system piece of work to ensure that wherever an individual or family touches our services they will experience a trauma-informed response. This is a large-scale piece of work involving training and cultural change across a range of organisations. Connected to this and as part of the NHS England Mental Health, Learning Disability and Autism Quality”

Source location

Response from Southern Health NHS Foundation Trust
Page 3 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the new Personality Disorder and Complex Trauma model through an approved phased plan.

Verbatim wording from the response

“In order to ensure that the Trust responded to this combination of local analysis and national and international developments, a new model has subsequently been developed over the past year for all services working with people who have Personality Disorder and Complex Trauma.”

Source location

Response from Southern Health NHS Foundation Trust
Page 3 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a countywide neurodiversity best-practice network and working groups to create measurable, sustainable operating procedures.

Verbatim wording from the response

“In addition to the training, we intend to build a network across the county to share best practice and tackle issues collectively and we have a number of working groups in place, which include broad input across clinical and corporate services and the service user voice, with a remit is to ensure what we have designed is measurable, tested and sustainable for the future.”

Source location

Response from Southern Health NHS Foundation Trust
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a single community and mental health provider through Project Fusion.

Verbatim wording from the response

“There is consensus that we will be more likely to achieve this future by joining up the disparate, often inconsistent services and pathways delivered by four different community and mental health providers. It has therefore been concluded that the best way to enable our vision is by working together to establish a new, single community and mental health provider, while, at the same time, accelerating collaboration and transformation, led by our clinical experts, to reduce the significant pressures in our system. The creation of this new provider is progressing at pace (Project Fusion) with the new legal entity due to be in place by 1 April 2024.”

Source location

Response from Southern Health NHS Foundation Trust
Page 1 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the clinical psychology workforce through an apprenticeship scheme and 48 Clinical Associate in Psychology roles.

Verbatim wording from the response

“A separate measure taken to mitigate the national shortage of psychology staff has seen the Trust developing a new workforce and running an apprenticeship scheme with Plymouth University to develop Clinical Associates in Psychology (CAPS). Since 2022, the Trust has developed 48 CAPS across the organisation (3 cohorts of 16).”

Source location

Response from Southern Health NHS Foundation Trust
Page 4 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide carer information and support through booklets, a public website and community-based Carers and Patient Support Hubs.

Verbatim wording from the response

“Carer information is now readily available through booklets and also via a dedicated section of our public facing website. A new Carers and Patient Support Hub was also set up in January 2022 and this is a listening service available to family members/carers who need additional advice, information or support. In order to ensure that this service is accessible to all we have set up hubs in community settings as well as our clinical areas. For example, we have hubs in areas such as Totton, Romsey, Lymington, Southampton and one in development in the North of Hampshire.”

Source location

Response from Southern Health NHS Foundation Trust
Page 6 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress Triangle of Care accreditation from Star 2 toward Star 3.

Verbatim wording from the response

“In June of this year we were delighted to be awarded Triangle of Care Star 2 accreditation and we are now working towards Star 3 to complete the process. In order for a mental health trust to achieve star 2 status, it must not only have completed the self-assessment for inpatient wards and crisis services, but also provision of support within community mental health services.”

Source location

Response from Southern Health NHS Foundation Trust
Page 5 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain three recruit-to-train posts and provide further training for existing staff delivering evidence-based interventions.

Verbatim wording from the response

“As part of the new Personality Disorder and Complex Trauma model, the Trust is seeking to increase access for individuals to evidence-based interventions, aligning with the national agenda on increasing access for individuals with severe mental illness. Funding received for ‘recruit to train’ posts is enabling this to happen.”

Source location

Response from Southern Health NHS Foundation Trust
Page 4 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop inpatient tools supporting patients with Personality Disorder.

Verbatim wording from the response

“A further workstream which is focussed on the in-patient pathway has as one of its strands the development of tools to support patients with a Personality Disorder should they be admitted to hospital. This group includes among its membership experts by experience with neurodiversity and the Trust fully recognises the need for the whole pathway to be accessible for this patient group.”

Source location

Response from Southern Health NHS Foundation Trust
Page 3 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver Triangle of Care training to staff and include it in Healthcare Support Worker induction.

Verbatim wording from the response

“We are delivering a ‘Triangle of Care’ training package (launched by the Carers Trust) to frontline staff with more than 2000 staff having completed this training since 2019. Much of this training is co-delivered with Carers, Carers Leads and a former service user with their carer. Triangle of Care training is ongoing and available weekly for all staff. 17 Carers Leads and 14 nurses/practice development nurses have been trained to facilitate the training package.”

Source location

Response from Southern Health NHS Foundation Trust
Page 5 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce Esther Improvement Coaches to reinforce person-centred carer and family engagement.

Verbatim wording from the response

“The introduction of Esther coaching this year will further enhance and reinforce the Triangle of Care principles. Esther Improvement Coaches are specially trained dedicated members of staff who support the development of other staff to create a culture of continuous”

Source location

Response from Southern Health NHS Foundation Trust
Page 5 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and run an expanded Family Connections programme for families of people with complex emotional needs, including neurodiversity.

Verbatim wording from the response

“Whilst we were initially only able to offer this in the Trust to a small sub-set of families whose relative was receiving a particular combination of interventions, we have sought to expand this. A new Family Connections model has been developed and has been run by Clinical Associates in Psychology (part of our new workforce expansion described in 2 above) for other family members with good outcomes.”

Source location

Response from Southern Health NHS Foundation Trust
Page 8 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed information-sharing principles through policies, protocols, annual information-governance training and carer materials.

Verbatim wording from the response

“Policies and protocols with regards to information sharing (including the issue of capacity) are also in place. The Trust promotes the importance of both the 7th and 8th principles of the UK Caldicott Guardian Council in recognising the importance of the duty to share information being as important as the duty to protect patient confidentiality. They are included with our Triangle of Care work and information governance (IG) training. IG training is completed annually by every member of staff which will help to embed these principles further.”

Source location

Response from Southern Health NHS Foundation Trust
Page 6 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand feedback routes through carer groups, forums, storytelling events, surveys and a funded BAME carers group.

Verbatim wording from the response

“The Trust has increased the number of ways that people can give feedback and opportunities to share their experience. This includes Carers groups, storytelling events, carers forums, surveys etc. We have a number of carers groups across the Trust, as well as supporting external groups. Most recently, the Trust has funded and supported the setting up of a BAME carers group in Southampton. Feedback and issues highlighted from these different platforms is reported to the Carers, Family and Friends group and the Patient Experience and Caring group as part of our business-as-usual reporting.”

Source location

Response from Southern Health NHS Foundation Trust
Page 7 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ carer leads, honorary carer leads and dedicated Carer Support Workers across the Trust.

Verbatim wording from the response

“There are 152 carer leads in teams across the Trust with an additional 63 honorary Carers Leads – influencers and ambassadors. These are members of the team with a responsibility to champion family and carer engagement as part of their wider clinical role. We have also employed 22 staff in the roles of Carer Support Workers across the Trust. These are paid roles exclusively for working with carers.”

Source location

Response from Southern Health NHS Foundation Trust
Page 6 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore opportunities to improve care quality for patients with higher-suicide-risk diagnoses and support compliance with NICE guidelines.

Verbatim wording from the response

“As part of the strategy, NHS England and DHSC will explore opportunities to improve the quality of care for patients with specific diagnoses of conditions associated with higher rates of suicide and ensure compliance with the National Institute for Health and Care Excellence (NICE) guidelines. This includes patients with personality disorders. It is also intended that by 2024/25 all parts of the country will have introduced crisis text lines to enable easier access to crisis care for people who are neurodiverse.”

Source location

Response from NHS England
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue sharing national principles, guidance and positive practice on personality disorder services with health systems.

Verbatim wording from the response

“As part of the NHS Long Term Plan, all systems in England have been receiving significant funding from 2021/22 to develop and roll out new models of integrated primary and community mental health care in line with the Community Mental Health Framework for the improved support of adults with severe mental illness in their community and to integrate mental, physical and social care. A key requirement of the new model of care is the provision of a dedicated community mental health offer for those with diagnosis of ‘personality disorder’ or complex emotional needs. This offer should be co-produced and person-centred, trauma-informed, and flexible care that is responsive to individuals changing needs. NHS England has shared key principles for the development of services for people with personality disorder and will continue to share guidance and positive practice with health systems.”

Source location

Response from NHS England
Page 1 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recommission autism and ADHD assessment and prescribing pathways to provide a cohesive population-wide service.

Verbatim wording from the response

“2. Autistic Spectrum Condition (ASC) and Attention Deficit Hyperactivity Disorder (ADHD) pathway developments”

Source location

Response from Hampshire and Isle of Wight
Page 1 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain an ongoing focus on improving engagement with families and carers using learning from this case.

Verbatim wording from the response

“Whilst there is more to be done to ensure that feedback from families and carers is heard and acted on and informs the delivery of care and decision-making for those in receipt of services, the trust has demonstrated its commitment to deliver continuous improvements in this area.”

Source location

Response from Hampshire and Isle of Wight
Page 3 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop improved personality-disorder provision for mobilisation in 2024/25.

Verbatim wording from the response

“The review and development of evidence-based pathway and provision for people with personality disorders is one of five key Mental Health System Transformation priorities in 2023/24 for the Hampshire and the Isle of Wight system. The review is in process and will consider:”

Source location

Response from Hampshire and Isle of Wight
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver the Hampshire and Isle of Wight trauma-informed strategy, allocating resources and providing senior-level support.

Verbatim wording from the response

“Mental Wellbeing is a priority set out in the Hampshire and Isle of Wight Forward Plan including working in partnership with the system in developing trauma informed approaches across services to reduce health inequalities and improve emotional wellbeing. The ICB, alongside Southern Health Foundation NHS Trust, is a signatory of the Trauma Informed concordat for Hampshire, the Isle of Wight, Portsmouth and Southampton, committing to the delivery of the Trauma Informed Strategy, allocating resources, and providing support and commitment at a senior level.”

Source location

Response from Hampshire and Isle of Wight
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate an all-age autism and ADHD improvement group to oversee transformation of the neurodiversity pathway.

Verbatim wording from the response

“secondary care provider of mental health services and future ASC/ADHD assessment and prescribing provider(s) to establish much stronger and collaborative working arrangements.”

Source location

Response from Hampshire and Isle of Wight
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review current and future personality-disorder provision using benchmarking, stakeholder views, projected need, and best practice.

Verbatim wording from the response

“Issue - Evidence before this inquest indicated that SHFT has recognised that the mental health provision for those with personality disorders must move towards an individual, therapeutic and trauma-informed approached.”

Source location

Response from Hampshire and Isle of Wight
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop post-diagnostic support options for neurodiverse people and families.

Verbatim wording from the response

“In addition to the re-commissioning of the assessment and prescribing pathways, a HIOW All Age ASC and ADHD Improvement Group is now operational and responsible for overseeing the transformation of the whole neurodiversity pathway, including:”

Source location

Response from Hampshire and Isle of Wight
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Delivery of the new Personality Disorder and Complex Trauma model must be phased to align with available commissioner funding.

Verbatim wording from the response

“The delivery of this new model will be in a phased approach to align with available funding from commissioners with the first phase of work focussed on reducing waiting times for psychological therapy in secondary care.”

Source location

Response from Southern Health NHS Foundation Trust
Page 4 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing transformation work and developing Standard Operating Procedures are considered sufficient without a specific policy for comorbidities.

Verbatim wording from the response

“These working groups are developing principles and Standard Operating Procedures for use across the new organisation when it comes into being.”

Source location

Response from Southern Health NHS Foundation Trust
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commissioning neurodiversity services is outside the respondent’s control, so it is focusing on responsibilities within the new organisation.

Verbatim wording from the response

“As we are not in control of the commissioning of these services and as commissioning changes may not be immediate, we are therefore focussing on what we are and will be responsible for in the new organisation and where we can lead by example. We know from”

Source location

Response from Southern Health NHS Foundation Trust
Page 1 · response
Published 11 December 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Seek additional commissioner funding for evidence-based interventions over the next five years.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.
  2. 2

    Undertake a collaborative project to support and engage young carers with schools, primary care and health services.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.
  3. 3

    Roll out mandatory Oliver McGowan learning-disability and autism training, including webinars and seminars.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.
  4. 4

    Implement an action plan addressing recommendations from the carer hospital-discharge experience project.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 11 December 2023.
  5. 5

    Engage with Hampshire and Isle of Wight Integrated Care Board about the concerns raised regarding local mental health and neurodivergence services.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.
  6. 6

    Discuss Regulation 28 reports through the national working group and share learning across NHS national and regional services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 11 December 2023.
  7. 7

    Establish a new all-age community and mental health Trust across Hampshire and the Isle of Wight.

    Stated by NHS Hampshire and Isle of Wight Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 11 December 2023.
  8. 8

    Co-design and embed locally agreed shared-care arrangements with primary care for safe, timely access to prescribed medication.

    Stated by NHS Hampshire and Isle of Wight Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.
  9. 9

    Develop a greater range of post-diagnosis resources for families.

    Stated by NHS Hampshire and Isle of Wight Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.
  10. 10

    Develop consistent early-intervention offers for neurodiverse people, building on existing neurodevelopmental initiatives.

    Stated by NHS Hampshire and Isle of Wight Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 11 December 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Seek additional commissioner funding for evidence-based interventions over the next five years.

Verbatim wording from the response

“The Trust has been vocal about the need for additional funding aligned to the development of the range of evidence-based interventions over the next 5 years, to continue to meet patient and family demand and reduce waiting times. We are in ongoing conversations with commissioners to seek to secure this.”

Source location

Response from Southern Health NHS Foundation Trust
Page 4 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a collaborative project to support and engage young carers with schools, primary care and health services.

Verbatim wording from the response

“Building on findings from the Mind the Gap scoping project which was completed last year, and in collaboration with Hampshire Young Carers Alliance, No Limits and other organisations, we are also currently undertaking a project to support and engage young carers. A key feature of this work will involve collaboration with schools, primary care and other health services. We are grateful to NHS England for funding this focussed work with young carers.”

Source location

Response from Southern Health NHS Foundation Trust
Page 6 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out mandatory Oliver McGowan learning-disability and autism training, including webinars and seminars.

Verbatim wording from the response

“Achieving this depends significantly on staff having the awareness, skills and knowledge of how neurodiversity can impact on a patient’s experience of services in order that they can adapt their care delivery accordingly. Robust training packages are being rolled out to support this. The Oliver McGowan Mandatory Training on Learning Disability and Autism is the standardised training that was developed for this purpose and is the government's preferred and recommended training for health and social care staff. The e-learning training was launched on 2 August 2023 and in just over 2 months, 75% of the workforce have completed this. We are delighted with the rapid uptake and the feedback from staff has demonstrated positive buy-in to the key learning the training seeks to deliver.”

Source location

Response from Southern Health NHS Foundation Trust
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an action plan addressing recommendations from the carer hospital-discharge experience project.

Verbatim wording from the response

“During the last year, three of our carers have worked tirelessly on a project aimed at exploring carers experiences of hospital discharge from Adult Mental Health and Forensic services. The project was funded by NHS England and was co-produced and user-led throughout. The report produced a number of recommendations to improve the experience of carers and their families and with the support of our clinical staff an action plan has been implemented to address the issues.”

Source location

Response from Southern Health NHS Foundation Trust
Page 6 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage with Hampshire and Isle of Wight Integrated Care Board about the concerns raised regarding local mental health and neurodivergence services.

Verbatim wording from the response

“We also note your concern that more needs to be done within Southern Health Foundation Trust (SHFT) around development of their Personality Disorder Pathway, ADHD services and connectivity between mental health services and those supporting neurodivergent patients. NHS England is engaging with Hampshire & Isle of Wight Integrated Care Board (ICB) on the concerns raised and have been asked to be sighted on their response to your Report.”

Source location

Response from NHS England
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Regulation 28 reports through the national working group and share learning across NHS national and regional services.

Verbatim wording from the response

“I would also like to provide further assurances on national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around preventable deaths are shared across the NHS at both a national and regional level and helps us pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a new all-age community and mental health Trust across Hampshire and the Isle of Wight.

Verbatim wording from the response

“1. Creation of all-age community and mental health Trust”

Source location

Response from Hampshire and Isle of Wight
Page 1 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Co-design and embed locally agreed shared-care arrangements with primary care for safe, timely access to prescribed medication.

Verbatim wording from the response

“In addition to the re-commissioning of the assessment and prescribing pathways, a HIOW All Age ASC and ADHD Improvement Group is now operational and responsible for overseeing the transformation of the whole neurodiversity pathway, including:”

Source location

Response from Hampshire and Isle of Wight
Page 2 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a greater range of post-diagnosis resources for families.

Verbatim wording from the response

“In addition to improvements in engagement with families and carers, the HIOW All Age ASC and ADHD Improvement Group will be developing a greater range of resources for families to access post diagnosis.”

Source location

Response from Hampshire and Isle of Wight
Page 3 · response
Published 11 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop consistent early-intervention offers for neurodiverse people, building on existing neurodevelopmental initiatives.

Verbatim wording from the response

“In addition to the re-commissioning of the assessment and prescribing pathways, a HIOW All Age ASC and ADHD Improvement Group is now operational and responsible for overseeing the transformation of the whole neurodiversity pathway, including:”

Source location

Response from Hampshire and Isle of Wight
Page 2 · response
Published 11 December 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026