PFD report

Michael William Cooper · Prevention of Future Deaths report

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Issued 4 Oct 2018•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
7

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
26

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised7

  1. Out-of-area mental health beds disrupting patient support and continuity of care
    Part of recurring concern: Out-of-area mental health placements failing to provide effective continuity of care and support
  2. Strain on mental health service systems
  3. Lack of available inpatient mental health beds
    Part of recurring concern: Insufficient psychiatric inpatient bed capacity
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Ensure commissioned and provided services deliver high-quality risk assessment continuously, 24 hours a day, seven days a week.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  2. Action

    Incorporate learning-from-deaths and demand-and-capacity improvement plans into contracts as service-delivery improvement plans.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  3. Action

    Commission an independent review of inpatient journeys to identify alternatives to admission and reduce avoidable discharge delays.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 4 October 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Funding is not the sole cause of the identified failures, and the link between funding and the deaths cannot currently be validated.

    Stated by NHS EnglandDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Out-of-area mental health beds disrupting patient support and continuity of care

Wider context from the report

“1. The Home Treatment Team advised on the 13th March 2018 that Mr. Cooper should be admitted for inpatient mental health treatment. However, this could not happen on the day as there was no bed available. The lack of inpatient beds is a known resource issue within the Birmingham and Solihull Mental Health NHS Foundation Trust, which the Trust is currently working to address through numerous new initiatives. In the absence of an inpatient bed, Mr. Cooper was managed with medication and home treatment team visiting twice a day. Whilst awaiting admission, he was offered an out-of-area bed on the 16th March 2018 but he declined this as he felt it would be detrimental to him to be so far from his wife and family. The Coroner is aware, although this was not an issue that came out in evidence in this case, that placing patients in out of area beds not only causes difficulty for maintaining the patient's support and visits from family and friends which can be prejudicial to their mental health, but also affects their continuity of care thus creating a risk to life. ”

Is this part of a recurring concern?

Yes — Out-of-area mental health placements failing to provide effective continuity of care and support.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Strain on mental health service systems

Wider context from the report

“5. The strain on the systems of mental health services provided by both Forward Thinking Birmingham and Birmingham and Solihull Mental Health NHS Foundation Trust has become apparent to the Birmingham and Solihull Coroners in recent months. Consequently this report to prevent future death is being made in conjunction with reports to prevent future deaths arising from 6 other investigations into deaths between May and August 2018 that demonstrate a risk that future deaths will occur as a result of under-funding. 6. In addition to this report, letters are enclosed from the Medical Directors of both Trusts setting out their concerns. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of available inpatient mental health beds

Wider context from the report

“1. The Home Treatment Team advised on the 13th March 2018 that Mr. Cooper should be admitted for inpatient mental health treatment. However, this could not happen on the day as there was no bed available. The lack of inpatient beds is a known resource issue within the Birmingham and Solihull Mental Health NHS Foundation Trust, which the Trust is currently working to address through numerous new initiatives. In the absence of an inpatient bed, Mr. Cooper was managed with medication and home treatment team visiting twice a day. Whilst awaiting admission, he was offered an out-of-area bed on the 16th March 2018 but he declined this as he felt it would be detrimental to him to be so far from his wife and family. The Coroner is aware, although this was not an issue that came out in evidence in this case, that placing patients in out of area beds not only causes difficulty for maintaining the patient's support and visits from family and friends which can be prejudicial to their mental health, but also affects their continuity of care thus creating a risk to life. ”

Is this part of a recurring concern?

Yes — Insufficient psychiatric inpatient bed capacity.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient Care Coordinator capacity to review patient histories and assess risk

Wider context from the report

“3. When Mr. Cooper was established on the Care Programme Approach, his Care Co-ordinator did not have the capacity to review his notes prior to her first visit and therefore did not have a clear understanding of his complex history. Care Co-ordinators within Birmingham and Solihull Mental Health Trust are currently carrying a caseload of more than 30 patients. The NICE guidelines for the Care Programme Approach advises that a Care Coordinator should have caseload of 15 patients. Without the time to familiarise themselves with their patients’ histories Care Co-ordinators cannot make informed assessments of their risk which puts lives at risk. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Under-funding of mental health services

Wider context from the report

“5. The strain on the systems of mental health services provided by both Forward Thinking Birmingham and Birmingham and Solihull Mental Health NHS Foundation Trust has become apparent to the Birmingham and Solihull Coroners in recent months. Consequently this report to prevent future death is being made in conjunction with reports to prevent future deaths arising from 6 other investigations into deaths between May and August 2018 that demonstrate a risk that future deaths will occur as a result of under-funding. ”

Is this part of a recurring concern?

Yes — Insufficient mental health service capacity for timely patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient funding to maintain staff and resources under service demand

Wider context from the report

“4. Despite a detailed root cause analysis investigation with a comprehensive action plan arising from Mr. Cooper’s case, without increased funding similar circumstances could arise again due to the pressures placed on staff and resources arising from demand for the service. ”

Is this part of a recurring concern?

Yes — Insufficient mental health service capacity for timely patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in Care Programme Approach follow-up appointments

Wider context from the report

“2. An appointment following referral onto the Care Programme Approach on the 18th April 2018 was outside the two week timeframe specified in the Care Programme Approach Policy. This was due to capacity issues within the team and was not an isolated occurrence. Consequently a patient requiring follow up within 2 weeks may be left unsupported which creates a risk to life. ”

Is this part of a recurring concern?

Yes — Unreliable Care Programme Approach care coordination.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure commissioned and provided services deliver high-quality risk assessment continuously, 24 hours a day, seven days a week.

Verbatim wording from the response

“b. Risk assessment: this needs to be available and of high quality 24 hours a day, 7 days a week. We will ensure services are commissioned and provided to ensure this occurs in order to provide safe and effective care. Provider and the CCG will identify any cases where risk assessment has not been provided in a timely manner for patients and also investigate where the outcome of that risk assessment is inadequate. This will be undertaken by the CCG and providers at established monthly quality review meetings.”

Source location

NHS-England-Response.pdf
Page 4 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate learning-from-deaths and demand-and-capacity improvement plans into contracts as service-delivery improvement plans.

Verbatim wording from the response

“8.1.12 Ensuring action plans relating to learning from deaths and improvement plans for managing demand and capacity are incorporated into contracts as service delivery improvement plans.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission an independent review of inpatient journeys to identify alternatives to admission and reduce avoidable discharge delays.

Verbatim wording from the response

“5.4.2 An independent review of patients’ journeys into and out of inpatient mental health beds was commissioned by the STP. The review considered whether alternatives to admission could have been used and whether patients stayed in hospital longer than necessary. The review found that in both cases, improvements could be made to help avoid unnecessary admissions and reduce the time taken to discharge patients.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 4 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the system-wide mental-health commissioning strategy, including plans to reduce service fragmentation.

Verbatim wording from the response

“8.1.10 Updating the system wide mental health commissioning strategy, including developing plans to reduce fragmentation of services and to ensure care is delivered in the most appropriate setting.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission independent system modelling to identify solutions and investment priorities for mental-health demand and capacity.

Verbatim wording from the response

“5.4.1 An independent system simulation modelling exercise, which was jointly commissioned with FTB and BSMHFT, to develop an informed response on the best solutions to address the demand and where investment should be prioritised. This followed a sharp increase in demand for inpatient beds in 2016.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 4 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with partners to address recruitment and retention challenges so services are appropriately resourced.

Verbatim wording from the response

“8.1.9 Working with partners to help address challenges in recruiting and retaining staff, to ensure services are appropriately resourced.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional investment to expand commissioned mental-health service capacity and provision.

Verbatim wording from the response

“5.4.8 In 2017/18 providing additional investment in mental health services above the contract value amounting to £4,611,000 for BSMHFT (3.7% increase) and £6,235,000 for FTB (22.6% increase).”

Source location

Birmingham-and-Solihull-CCG-Response
Page 5 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support delayed-transfer initiatives through funded Section 117 care packages and escalation calls with providers and social-work teams.

Verbatim wording from the response

“5.4.3 Supporting operational initiatives to reduce delayed transfers of care, where CCG funding of individual packages of care under Section 117 (jointly funded packages of health and social care) are required to facilitate discharge from hospital.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 4 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue supporting out-of-area NHS and independent hospital admissions when locally commissioned beds are unavailable and admission is necessary.

Verbatim wording from the response

“5.4.5 Continuing to support the use of admissions to other NHS mental health trusts within the MERIT Vanguard³ and to independent hospitals, where no locally commissioned beds are available, and an admission is deemed necessary.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 5 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Funding is not the sole cause of the identified failures, and the link between funding and the deaths cannot currently be validated.

Verbatim wording from the response

“5. Funding: In 2017/18 provided additional investment in mental health services above the contract value amounting to £4,611,000 for BSMHFT (3.7% increase) and £6,235,000 for FTB (22.6% increase). In 2018/19 the CCG provided additional investment in BSMHFT amounting to £3,117,000 (2.4% increase) and FTB amounting to £2,881,000 (9.3% increase). Further funding discussions are ongoing but at present the CCG is unable to validate a link between funding and the deaths presented. However, the CCG continuously monitors this position and demand in order to ensure it is responsive to any increase in demand where funding would be either the sole, or contributory solution.”

Source location

NHS-England-Response.pdf
Page 3 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Clinical Commissioning Group will lead the shared demand analysis needed to assess demand, capacity and funding constraints.

Verbatim wording from the response

“Funding alone is not the issue but there is agreement that in order to answer the question of the likely attribution of funding constraint on risk within services, all stakeholders need to be party to a shared demand analysis (with an extended invitation to partners from health and Justice, local authority and schools) and a ‘Suicide prevention strategy’. The Demand analysis will be led by the CCG and the Suicide prevention strategy will be led by the Director of Public Health.”

Source location

NHS-England-Response.pdf
Page 4 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

There is currently no evidence that insufficient funding contributed to the deaths.

Verbatim wording from the response

“7.8 It is noted from the Coroner’s letter and the Regulation 28 reports that under funding may be a contributing factor to these deaths. The CCG is still awaiting detailed investigation reports into all of the deaths. However, at this stage there is no evidence that a lack of funding contributed to the deaths of the individuals concerned. This has been confirmed by BSMHFT in their letter to the Coroner, dated 28 September 2018.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 8 · response
Published 4 October 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.17

  1. 1

    Collaborate with the CCG on services commissioned by specialised and local commissioners through scheduled meetings beginning in December 2018.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  2. 2

    Establish a Quality Improvement Board to oversee assurance of Forward Thinking Birmingham’s improvement plans.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 4 October 2018.
  3. 3

    Triangulate organisational mortality reviews with qualitative review findings.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  4. 4

    Increase primary-care death reporting and provide guidance on escalation through the serious-incident process.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  5. 5

    Continue working with providers to address deficiencies in root-cause-analysis reports.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 4 October 2018.
  6. 6

    Monitor mortality statistics against comparable organisations to identify outliers.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  7. 7

    Quantify mortality trends and establish early identification and quality-reporting of significant variation.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  8. 8

    Review the serious-incident reporting policy from reporting through action close-down, including early-warning escalation.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  9. 9

    Request 72-hour updates on immediate actions for all reported deaths.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  10. 10

    Undertake a diagnostic review of early-help and intervention services and develop a plan addressing identified issues.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  11. 11

    Analyse outstanding root-cause analyses to ensure necessary actions are implemented.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  12. 12

    Establish a specialist second-tier panel to review serious incidents requiring clinical expertise.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  13. 13

    Strengthen scrutiny and challenge of providers’ learning-from-deaths processes.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  14. 14

    Review operational processes to ensure robust quality-assurance mechanisms are in place.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  15. 15

    Improve information sharing with oversight and regulatory bodies for early identification of emerging issues.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  16. 16

    Work with local authorities to secure approval and implementation of a suicide-prevention strategy and plan.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.
  17. 17

    Produce and circulate a weekly serious-incident report to nominated clinicians and senior staff.

    Stated by NHS Birmingham and Solihull Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 October 2018.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    A recent national clinical review determined that Birmingham and Solihull early intervention in psychosis services are currently safe.

    Stated by NHS EnglandDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. 2

    The Director of Public Health will lead the suicide prevention strategy addressing system-wide suicide prevention responsibilities.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with the CCG on services commissioned by specialised and local commissioners through scheduled meetings beginning in December 2018.

Verbatim wording from the response

“d. Commissioning: collaboration between specialised and CCG commissioned services needs to improve in order to enable patients to see a seamless pathway of care. There is now a commitment from the CCG and Specialised commissioning team to collaborate in services each commissions. This will commence with meetings scheduled in December 2018.”

Source location

NHS-England-Response.pdf
Page 4 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a Quality Improvement Board to oversee assurance of Forward Thinking Birmingham’s improvement plans.

Verbatim wording from the response

“3.1.5 In response to a Care Quality Commission (CQC) inspection report in February 2018 which found the FTB service to be inadequate², a Quality Improvement Board was established to oversee and provide assurance on the delivery of their CQC Improvement Action Plan and also the System Improvement Plan.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 3 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Triangulate organisational mortality reviews with qualitative review findings.

Verbatim wording from the response

“8.1.7 Triangulation, with qualitative reviews, of mortality undertaken by individual organisations.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase primary-care death reporting and provide guidance on escalation through the serious-incident process.

Verbatim wording from the response

“8.1.2 Increasing primary care (general practice) reporting, with clear guidance on when there should be escalation through the CCG’s serious incident process. This is to ensure that any deaths that occur outside of mental health services form part of the learning and review processes.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with providers to address deficiencies in root-cause-analysis reports.

Verbatim wording from the response

“8.1.4 Continuing to work with all providers, to address any deficiencies in RCA reports.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor mortality statistics against comparable organisations to identify outliers.

Verbatim wording from the response

“8.1.6 Ongoing monitoring of statistical data, which allows comparison with other similar organisations, in order to identify outliers.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Quantify mortality trends and establish early identification and quality-reporting of significant variation.

Verbatim wording from the response

“8.1.5 Quantifying and understanding trends in mortality data and ensuring that there is a system in place for early identification of significant variation, which can be reported through the CCG’s quality reports.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the serious-incident reporting policy from reporting through action close-down, including early-warning escalation.

Verbatim wording from the response

“8.1 We intend to improve our learning from all mortality by implementing the following recommendations:”

Source location

Birmingham-and-Solihull-CCG-Response
Page 8 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request 72-hour updates on immediate actions for all reported deaths.

Verbatim wording from the response

“6.2 Reports are shared with key CCG staff, in real time, and considered through the CCG’s Serious Incidents Group. Following the initial notification, the CCG can request an update at 72 hours on the immediate actions taken by the provider, and will be doing this for all reported deaths in the future.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 6 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a diagnostic review of early-help and intervention services and develop a plan addressing identified issues.

Verbatim wording from the response

“8.1.13 The CCG, BSMHFT and FTB will work with the National Mental Health Support Team to undertake a diagnostic review of early help and intervention services, and thereafter develop a plan to address any issues raised.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Analyse outstanding root-cause analyses to ensure necessary actions are implemented.

Verbatim wording from the response

“7.6 The CCG will continue to keep under review the pressures on mental health services and the need to develop new initiatives to manage patient flow and improve services.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 7 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a specialist second-tier panel to review serious incidents requiring clinical expertise.

Verbatim wording from the response

“6.3 Following initial management of the incident, the provider is required to submit a full root cause analysis (RCA) investigation report of the incident within 60 working days. Each RCA is quality assured by the CCG, through a multidisciplinary panel review, before being signed off. To improve the quality of RCAs and learning from adverse events the CCG will convene a second tier panel, with specialist clinical input, for review of serious incidents requiring clinical expertise.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 6 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen scrutiny and challenge of providers’ learning-from-deaths processes.

Verbatim wording from the response

“8.1.3 Improved scrutiny and challenge of learning from provider deaths processes.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review operational processes to ensure robust quality-assurance mechanisms are in place.

Verbatim wording from the response

“8.1.3 Undertaking an urgent review of the CCG’s operational processes to ensure that appropriate and robust quality assurance mechanisms are in place.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve information sharing with oversight and regulatory bodies for early identification of emerging issues.

Verbatim wording from the response

“8.1.8 Improving communication and information sharing with oversight and regulatory bodies, to ensure that all relevant sources of information are used for early identification of emerging issues. This will include closer working with the Coroner, NHS England, Care Quality Commission, NHS Improvement and Health Education England.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with local authorities to secure approval and implementation of a suicide-prevention strategy and plan.

Verbatim wording from the response

“8.1.11 Working with our Local Authorities to ensure a suicide prevention strategy and plan is approved and implemented.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 9 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and circulate a weekly serious-incident report to nominated clinicians and senior staff.

Verbatim wording from the response

“6.4 To further strengthen the process for managing RCAs the CCG will produce a weekly serious incident report, which will be circulated to a wider group of nominated CCG clinicians and senior staff.”

Source location

Birmingham-and-Solihull-CCG-Response
Page 6 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A recent national clinical review determined that Birmingham and Solihull early intervention in psychosis services are currently safe.

Verbatim wording from the response

“a. Pathways of care, in particular for crisis care, early intervention in psychosis (EIP) and for children and young people, need to be clearly defined so that services are available, accessible and acquired. Where patients do not acquire services i.e. a failure to attend appointments, NHS providers will make more robust plans to ensure contact is made. A review of EIP services in Birmingham and Solihull by the national clinical lead in the past month has determined that services are safe at present.”

Source location

NHS-England-Response.pdf
Page 4 · response
Published 4 October 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Director of Public Health will lead the suicide prevention strategy addressing system-wide suicide prevention responsibilities.

Verbatim wording from the response

“Funding alone is not the issue but there is agreement that in order to answer the question of the likely attribution of funding constraint on risk within services, all stakeholders need to be party to a shared demand analysis (with an extended invitation to partners from health and Justice, local authority and schools) and a ‘Suicide prevention strategy’. The Demand analysis will be led by the CCG and the Suicide prevention strategy will be led by the Director of Public Health.”

Source location

NHS-England-Response.pdf
Page 4 · response
Published 4 October 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026