PFD report

David John Lewsey · Prevention of Future Deaths report

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Issued 22 Nov 2023•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
3

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Inadequate staff training and assessment of chest or abdomen pain complaints
  2. Failure to pass accurate and complete information from reception staff to clinicians handling duty calls
  3. NICE guidance not reflecting the use of LMWH with non-TED-stocking VTE prevention products
    Part of recurring concern: Inadequate thromboprophylaxis for patients at risk of venous thromboembolism
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Deliver whole-team training on telephone triage, call handling, flagging concerning calls, recording detail, and recognising atypical emergency presentations.

    Stated by Old Bridge Surgery, LooeStated completedThe respondent said that this action was complete when they made their response on 28 November 2023.
  2. Action

    Audit the completeness of reception staff call details and present the results at a future training session within six months.

    Stated by Old Bridge Surgery, LooeStated plannedThe respondent said that this action was planned when they made their response on 28 November 2023.
  3. Action

    Share the coroner’s report with the guideline surveillance team for consideration during future guideline review.

    Stated by National Institute for Health and Care ExcellenceStated completedThe respondent said that this action was complete when they made their response on 28 November 2023.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate staff training and assessment of chest or abdomen pain complaints

Wider context from the report

“- Evidence was heard at inquest that if the concern of a terrible pain in his side, reported in Mr Lewsy’s first telephone call to reception staff, had been passed on to the ANP, the initial discussion between Mr Lewsey and the ANP may have started down a different path. It was recognised that the doctors and nurses dealing with duty calls work under pressure, and it was felt that ensuring accurate and complete information was passed to them may reduce that pressure and facilitate the provision of a better service to patients. - The inquest also heard that reception staff had some training to raise a red flag if pain in the ‘chest’ was reported to them. Mr Lewsey said he had pain in his ‘side’ but the precise location of that pain was not explored further. While it was said in evidence that, typically, a PE will present with pleuritic or chest pain, it was noted that NICE guidance includes abdomen pain. You may wish to reflect on whether additional training is required for all staff on how to manage complaints of pain in the chest or abdomen particularly in patients who have recently undergone procedures that may have left them relatively immobile and at an increased risk of developing a DVT. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to pass accurate and complete information from reception staff to clinicians handling duty calls

Wider context from the report

“- Evidence was heard at inquest that if the concern of a terrible pain in his side, reported in Mr Lewsy’s first telephone call to reception staff, had been passed on to the ANP, the initial discussion between Mr Lewsey and the ANP may have started down a different path. It was recognised that the doctors and nurses dealing with duty calls work under pressure, and it was felt that ensuring accurate and complete information was passed to them may reduce that pressure and facilitate the provision of a better service to patients. - The inquest also heard that reception staff had some training to raise a red flag if pain in the ‘chest’ was reported to them. Mr Lewsey said he had pain in his ‘side’ but the precise location of that pain was not explored further. While it was said in evidence that, typically, a PE will present with pleuritic or chest pain, it was noted that NICE guidance includes abdomen pain. You may wish to reflect on whether additional training is required for all staff on how to manage complaints of pain in the chest or abdomen particularly in patients who have recently undergone procedures that may have left them relatively immobile and at an increased risk of developing a DVT. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

NICE guidance not reflecting the use of LMWH with non-TED-stocking VTE prevention products

Wider context from the report

“The relevant NICE guidance may need to be updated to reflect the use of LMWH with products that assist with VTE prevention other than TED stockings. ”

Is this part of a recurring concern?

Yes — Inadequate thromboprophylaxis for patients at risk of venous thromboembolism.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver whole-team training on telephone triage, call handling, flagging concerning calls, recording detail, and recognising atypical emergency presentations.

Verbatim wording from the response

“I reviewed the call recording of the initial call to reception. The whole Practice team then attended a training afternoon on Wednesday 6th December. As a major part of the training afternoon, we held a session on telephone triage and call handling.”

Source location

Response from Old Bridge Surgery
Page 1 · response
Published 28 November 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit the completeness of reception staff call details and present the results at a future training session within six months.

Verbatim wording from the response

“Our intention would be to audit in the future the fullness of details recorded by reception staff for calls added to the duty list and will present the results at a future training session within the next six months.”

Source location

Response from Old Bridge Surgery
Page 1 · response
Published 28 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the coroner’s report with the guideline surveillance team for consideration during future guideline review.

Verbatim wording from the response

“Your report has been shared with our guideline surveillance team for further consideration when the guideline is reviewed.”

Source location

Response from National Institute for Health and Care Excellence
Page 2 · response
Published 28 November 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Individual treatment decisions remain the responsibility of healthcare professionals, who need not apply NICE recommendations where circumstances justify alternatives.

    Stated by National Institute for Health and Care ExcellenceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Individual treatment decisions remain the responsibility of healthcare professionals, who need not apply NICE recommendations where circumstances justify alternatives.

Verbatim wording from the response

“When exercising their judgment, professionals and practitioners are expected to take NICE guidelines fully into account, alongside the individual needs, preferences and values of their”

Source location

Response from National Institute for Health and Care Excellence
Page 1 · response
Published 28 November 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026