PFD report

Isaac Onyeka · Prevention of Future Deaths report

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Issued 11 Mar 2024•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Lack of a central resource to help families recognise signs of sepsis in patients with darker skin
    Part of recurring concern: Failure to reliably recognise and respond promptly to sepsis
  2. Failure of NHS111 health advisers to access GP electronic summaries and background diagnoses
    Part of recurring concern: Failure to communicate clinically important information reliably between care services
  3. Knowledge gaps about Down Syndrome-associated immune deficiency and heightened sepsis awareness
    Part of recurring concern: Failure to reliably recognise and respond promptly to sepsis
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Update NHS Down’s syndrome information to clarify increased susceptibility to infection and consequences.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  2. Action

    Update NHS sepsis guidance to identify genetic disorders, including Down’s syndrome, as increasing sepsis risk.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  3. Action

    Work with stakeholders to raise awareness among families and carers about sepsis signs, including how signs may appear on darker skin.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 19 March 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    GP electronic summaries cannot be presented to non-clinical NHS 111 advisers because they lack the training and mandate to interpret clinical information.

    Stated by NHS EnglandUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a central resource to help families recognise signs of sepsis in patients with darker skin

Wider context from the report

“(3) The inquest heard that there is no central resource for assisting families to recognise signs of sepsis in patients with darker skins. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond promptly to sepsis.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of NHS111 health advisers to access GP electronic summaries and background diagnoses

Wider context from the report

“(2) Health advisers with NHS111 do not have access to GP electronic summaries. They do not therefore have the background diagnoses of the patient concerned. The inquest heard that a different disposition would have been reached, had the health adviser been aware of the diagnosis of Down Syndrome. Had the health adviser been aware of the diagnosis, Isaac would have been assessed by a clinician during the evening of the 30 May 2023. Had this happened, Isaac’s death would have been avoided. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Knowledge gaps about Down Syndrome-associated immune deficiency and heightened sepsis awareness

Wider context from the report

“(1) There is concern that there is a knowledge gap amongst the public (parents of children with Down Syndrome in particular), and amongst some healthcare practitioners in relation to the immune deficiency associated with Down Syndrome. The paediatric independent expert stated that: Down Syndrome is the most common genetic disorder associated with immune defects. Children with Down Syndrome need to be managed with a heightened sense of awareness in the setting of sepsis. This was not however known by Isaac’s parents or by the GP registrar. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond promptly to sepsis.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update NHS Down’s syndrome information to clarify increased susceptibility to infection and consequences.

Verbatim wording from the response

“The NHS website has a page about Other health conditions and Down's syndrome. This page signposts people to annual health checks and states "People with Down's syndrome are more likely to become unwell through an infection..." in the context of encouraging adherence with vaccination programmes. To support the public, the “other health conditions” page has been updated to make clearer the risks of increased susceptibility and consequences of infection. The ‘Who’s most likely to get sepsis’ section of our sepsis pages has also been updated to include genetic disorders such as Down’s syndrome.”

Source location

Response from NHS England
Page 1 · response
Published 19 March 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update NHS sepsis guidance to identify genetic disorders, including Down’s syndrome, as increasing sepsis risk.

Verbatim wording from the response

“The NHS website has a page about Other health conditions and Down's syndrome. This page signposts people to annual health checks and states "People with Down's syndrome are more likely to become unwell through an infection..." in the context of encouraging adherence with vaccination programmes. To support the public, the “other health conditions” page has been updated to make clearer the risks of increased susceptibility and consequences of infection. The ‘Who’s most likely to get sepsis’ section of our sepsis pages has also been updated to include genetic disorders such as Down’s syndrome.”

Source location

Response from NHS England
Page 1 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with stakeholders to raise awareness among families and carers about sepsis signs, including how signs may appear on darker skin.

Verbatim wording from the response

“NHS England’s Learning Disability and Autism Programme will work with allied stakeholders so that they can help with raising awareness amongst parents/ carers of autistic children and young people and those with a learning disability or special educational needs and disabilities (SEND) families about the signs of sepsis as well as understanding that signs of sepsis may be easier to spot on the palms or feet amongst children and young people with black or darker skin.”

Source location

Response from NHS England
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review whether to add images or videos to the NHS sepsis page to support recognition of visible symptoms.

Verbatim wording from the response

“As a result of your Report the Website Team will review whether to include images videos on the sepsis page to support identification of visible symptoms of sepsis.”

Source location

Response from NHS England
Page 4 · response
Published 19 March 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

GP electronic summaries cannot be presented to non-clinical NHS 111 advisers because they lack the training and mandate to interpret clinical information.

Verbatim wording from the response

“GP electronic summaries contain clinical terms. Presenting such information to non-clinical Health Advisers would be outside the scope of practice for non-clinical staff. This is because they do not have the clinical training required to interpret the information held in these records, nor do they have a mandate to apply clinical judgement. It is the case, however, that Summary Care Records (SCRs) are visible to clinically trained staff in urgent and emergency care services. This is managed through local records sharing agreements.”

Source location

Response from NHS England
Page 2 · response
Published 19 March 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Maintain and expand NHS website content, including appropriate images, showing rashes and skin symptoms across different skin tones.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 19 March 2024.
  2. 2

    Redesign NHS sepsis pages using stakeholder consultation and user research, with prominent emergency and urgent care cards directing readers to appropriate help.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain and expand NHS website content, including appropriate images, showing rashes and skin symptoms across different skin tones.

Verbatim wording from the response

“More generally, the NHS website Team are committed to include written content and (where appropriate) images of rashes and skin symptoms on a different range of skin tones. In 2020, user research interviews with people of colour with skin conditions were conducted and a skin tone survey was posted on conditions pages for cellulitis,”

Source location

Response from NHS England
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redesign NHS sepsis pages using stakeholder consultation and user research, with prominent emergency and urgent care cards directing readers to appropriate help.

Verbatim wording from the response

“Transformation and redesign of the sepsis pages of the NHS website was conducted in 2022. During this process the team consulted with stakeholders, including the UK Sepsis Trust. They performed user research and tested the page with users, including parents of children that had not had sepsis. Based on the results of the testing and consultation, the team opted not to include any images on the page, but instead to emphasise the need to obtain emergency help from 999/Accident & Emergency (A&E) or urgent help from 111 if they/their child had any of the symptoms in the care card.”

Source location

Response from NHS England
Page 3 · response
Published 19 March 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026