PFD report

Kayleigh Ann MELHUISH · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 4 Dec 2024•Avon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
4

Named on the report

Responses found
5

Of 4 recipients

Stated actions
20

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure by healthcare staff to check and update ACCT care plan support actions during reviews
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
  2. Ligature point where the Residential Unit 3 privacy screen meets the wall
  3. Failure to complete or review ACCT care plans and support actions at every review
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processesPart of recurring concern: Unreliable care-planning processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.16

  1. Action

    Review Eastwood Park procedures for constant supervision and communicate resulting changes through staff briefings.

    Stated by Eastwood Park Prison and Young Offender Institution and HM Prison and Probation Service and Ministry of JusticeStated plannedThe respondent said that this action was planned when they made their response on 9 December 2024.
  2. Action

    Develop and make the National Neurodiversity Training Toolkit available to frontline prison and probation staff.

    Stated by Eastwood Park Prison and Young Offender Institution and HM Prison and Probation Service and Ministry of JusticeStated completedThe respondent said that this action was complete when they made their response on 9 December 2024.
  3. Action

    Develop national guidance for prisons on constant supervision.

    Stated by Eastwood Park Prison and Young Offender Institution and HM Prison and Probation Service and Ministry of JusticeStated in progressThe respondent said that this action was in progress when they made their response on 9 December 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    All ligature points cannot be removed across the prison estate, despite efforts to minimise them and ligature-resistant standards for new and refurbished accommodation.

    Stated by Eastwood Park Prison and Young Offender Institution and HM Prison and Probation Service and Ministry of JusticeUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure by healthcare staff to check and update ACCT care plan support actions during reviews

Wider context from the report

“2. Healthcare (AWP and PPG): training issues arose in relation to, when attending ACCT reviews that they check the care plan with support actions part of the document is reviewed and if necessary updated; it was suggested that consideration could be made to making changes to the system-one database to check this step has been taken. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ligature point where the Residential Unit 3 privacy screen meets the wall

Wider context from the report

“3. To HMP Eastwood: the ligature point in Residential Unit 3 where the privacy screen meets the wall. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete or review ACCT care plans and support actions at every review

Wider context from the report

“1. To HMP Eastwood Park and The Ministry of Justice - training issues in relation to the following areas for new and existing staff: a. Neurodiversity, I am told 75% of women in prison have mental health or neurodiverse issues, this training is not mandatory; b. ACCT, there was little understanding of the requirement to complete or review the care plan and support actions at every ACCT review not just the planned reviews; c. Little or no understanding of when constant supervision can be used and how is it used; ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes; Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of understanding of when and how constant supervision can be used

Wider context from the report

“1. To HMP Eastwood Park and The Ministry of Justice - training issues in relation to the following areas for new and existing staff: a. Neurodiversity, I am told 75% of women in prison have mental health or neurodiverse issues, this training is not mandatory; b. ACCT, there was little understanding of the requirement to complete or review the care plan and support actions at every ACCT review not just the planned reviews; c. Little or no understanding of when constant supervision can be used and how is it used; ”

Is this part of a recurring concern?

Yes — Inadequate supervision and monitoring of prisoners.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of mandatory neurodiversity training for prison staff

Wider context from the report

“1. To HMP Eastwood Park and The Ministry of Justice - training issues in relation to the following areas for new and existing staff: a. Neurodiversity, I am told 75% of women in prison have mental health or neurodiverse issues, this training is not mandatory; b. ACCT, there was little understanding of the requirement to complete or review the care plan and support actions at every ACCT review not just the planned reviews; c. Little or no understanding of when constant supervision can be used and how is it used; ”

Is this part of a recurring concern?

Yes — Failure to recognise and respond to prisoners’ disability and neurodiversity-related needs.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Eastwood Park procedures for constant supervision and communicate resulting changes through staff briefings.

Verbatim wording from the response

“In the light of your comments the local procedures in relation to constant supervision at Eastwood Park will be reviewed. The Governor expects to complete this work within a month and any changes will be communicated through staff briefings. Additionally at a national level”

Source location

Response from HMPPS/MoJ and HMP Eastwood Park
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and make the National Neurodiversity Training Toolkit available to frontline prison and probation staff.

Verbatim wording from the response

“We have also developed a ‘National Neurodiversity Training Toolkit’ that is available for all frontline staff within prison and probation, developed by and with neurodivergent staff, in cooperation with HMPPS and Ministry of Justice staff networks.”

Source location

Response from HMPPS/MoJ and HMP Eastwood Park
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop national guidance for prisons on constant supervision.

Verbatim wording from the response

“the Safety Group is currently undertaking work to develop further guidance for prisons on constant supervision, which is planned for completion by the end of March 2026.”

Source location

Response from HMPPS/MoJ and HMP Eastwood Park
Page 3 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and operate an ACCT quality-assurance process providing feedback, support and escalation for case-management concerns.

Verbatim wording from the response

“These issues are covered in the case review training that is provided to ACCT case coordinators, and a case review refresher course is also available for staff to attend. A new quality assurance process for ACCT has also been developed and provides an opportunity for managers to offer feedback to case co-ordinators to enhance their performance.”

Source location

Response from HMPPS/MoJ and HMP Eastwood Park
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide neurodiversity training through core training, online modules and local staff induction.

Verbatim wording from the response

“As you heard in evidence at the inquest, HM Prison and Probation Service (HMPPS) is undertaking significant work to understand and raise awareness amongst staff of neurodiversity issues and the impact that they can have in the custodial environment. In recognition of the importance of such issues, staff undergoing initial core training on diversity and inclusion, personality difficulties and neurodiverse conditions including autism are discussed and consideration is given to how staff can support prisoners with these needs. This training covers issues such as how best to conduct searches of individuals and how to manage disciplinary processes that may impact negatively on those with neurodiverse conditions. For existing staff, the online learning platform to which all staff have access”

Source location

Response from HMPPS/MoJ and HMP Eastwood Park
Page 1 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ a Speech and Language Therapist and Neurodiversity Strategic Lead at Eastwood Park.

Verbatim wording from the response

“Eastwood Park has employed a Speech and Language therapist and a Neurodiversity Strategic Lead to work alongside the local NSM. The NSM delivers an introduction on neurodiversity to all new staff during their training period. This session includes highlighting common characteristics of neurodiverse people and best practices when working with them and provides staff with the opportunity to ask any questions they may have to deepen their understanding.”

Source location

Response from HMPPS/MoJ and HMP Eastwood Park
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install and bring four ligature-resistant cells at Eastwood Park into use for prisoners at risk of suicide by ligature.

Verbatim wording from the response

“You identified the existence of a ligature point on Residential Unit 3 at the prison. Whilst we aim to minimise the presence of ligature points, including by ensuring that all new and refurbished accommodation meets ligature resistant standards, we are not able to remove all such points across the estate. At Eastwood Park, four ligature resistant cells, spread across three residential units, have been installed for use by prisoners who have been identified as being at risk of suicide by ligature and are expected to come into use shortly. The prison will continue to support prisoners at risk of suicide by ligature with other measures through the ACCT case management system and the case review team would decide on actions such as whether to remove items that can be used to ligature or constant supervision where appropriate to manage the risk.”

Source location

Response from HMPPS/MoJ and HMP Eastwood Park
Page 3 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ACCT case-review training and refresher training for case coordinators.

Verbatim wording from the response

“These issues are covered in the case review training that is provided to ACCT case coordinators, and a case review refresher course is also available for staff to attend. A new quality assurance process for ACCT has also been developed and provides an opportunity for managers to offer feedback to case co-ordinators to enhance their performance.”

Source location

Response from HMPPS/MoJ and HMP Eastwood Park
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ Neurodiversity Support Managers to provide staff support and implement whole-prison neurodiversity processes and reasonable adjustments.

Verbatim wording from the response

“We have recruited Neurodiversity Support Managers (NSMs) across the prison estate to ensure that support for neurodiverse prisoners is consistent across all education, skills and work opportunities as well as the wider prison. One of the main responsibilities of the NSMs is to provide training and support for other prison staff to help them better understand and support those with neurodivergent needs within the prison. The NSMs are also responsible for implementing a whole prison approach to supporting neurodivergent needs with improved processes. This can include ensuring that all information and forms are available and/or designed with suitable adaptations, and that reasonable adjustments are made for prisoners with a disability so that they are not unfairly disadvantaged and can access all parts of prison life.”

Source location

Response from HMPPS/MoJ and HMP Eastwood Park
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with the prison to ensure clinical staff complete updated ACCT training and have access to regular training sessions.

Verbatim wording from the response

“Additionally, we will continue to collaborate closely with the prison to ensure all relevant staff complete updated ACCT training. This will reinforce the importance of thorough and consistent care plan reviews as part of the ACCT process. As at today’s date, 78% of all clinical staff have completed ACCT training and we continue to work with the prison to ensure access to regular ACCT training sessions.”

Source location

Response from Practice Plus Group
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain regular audits of ACCT reviews to verify that care plans and support actions are reviewed and updated appropriately.

Verbatim wording from the response

“To address this matter effectively, we remain committed to maintaining robust oversight through regular audits of ACCT reviews. These audits will ensure that care plans and associated support actions are being reviewed and updated appropriately.”

Source location

Response from Practice Plus Group
Page 1 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring the ACCT review process.

Verbatim wording from the response

“Practice Plus Group conduct regular audits of the ACCT process, in October and November 2024 Healthcare attended 100% of all ACCT reviews and this is documented on SystmOne. We will continue to monitor this process.”

Source location

Response from Practice Plus Group
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete consideration of adding a SystmOne tick-box confirming review of care plans and support actions.

Verbatim wording from the response

“Matter of Concern 2: Healthcare (AWP and PPG): training issues arose in relation to, when attending ACCT reviews that they check the care plan with support actions part of the document is reviewed and if necessary updated; it was suggested that consideration could be made to making changes to the system-one database to check this step has been taken.”

Source location

Response from Practice Plus Group
Page 1 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a Quality Improvement Plan supporting the ACCT procedure and associated monitoring.

Verbatim wording from the response

“A Quality Improvement Plan has been developed to support this and is attached.”

Source location

Response from Avon and Wiltshire Mental Health Partnership Trust
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor ACCT training, refresher completion, and record-keeping standards through a scheduled audit programme.

Verbatim wording from the response

“To ensure adherence with this procedure, the Quality and Standards meeting will monitor completion of ACCT training and refreshers through an audit schedule, which will also include monitoring improvements in standards across record keeping in ACCT and SystmOne.”

Source location

Response from Avon and Wiltshire Mental Health Partnership Trust
Page 1 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise and approve the local operating procedure for ACCT attendance.

Verbatim wording from the response

“The Trust has reviewed our involvement and input into the ACCT process, and revised the Local Operating Procedure for ACCT attendance (attached). This was discussed and signed off at the service level Quality and Standards meeting on 22nd January 2025.”

Source location

Response from Avon and Wiltshire Mental Health Partnership Trust
Page 1 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

All ligature points cannot be removed across the prison estate, despite efforts to minimise them and ligature-resistant standards for new and refurbished accommodation.

Verbatim wording from the response

“You identified the existence of a ligature point on Residential Unit 3 at the prison. Whilst we aim to minimise the presence of ligature points, including by ensuring that all new and refurbished accommodation meets ligature resistant standards, we are not able to remove all such points across the estate. At Eastwood Park, four ligature resistant cells, spread across three residential units, have been installed for use by prisoners who have been identified as being at risk of suicide by ligature and are expected to come into use shortly. The prison will continue to support prisoners at risk of suicide by ligature with other measures through the ACCT case management system and the case review team would decide on actions such as whether to remove items that can be used to ligature or constant supervision where appropriate to manage the risk.”

Source location

Response from HMPPS/MoJ and HMP Eastwood Park
Page 3 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implementation of a SystmOne care-plan review tick-box would require action by TPP, which owns and operates the software.

Verbatim wording from the response

“Response: We have carefully considered the potential for implementing changes to SystmOne to include a tick-box to confirm the review of the care plan and support actions. Unfortunately, Practice Plus Group’s ability to makes changes to SystmOne is limited and this would require action by TPP who own and operate the software. We have forwarded a copy of the Prevention of Future Deaths Report to TPP for their awareness. However, it is important to note that whilst a tick-box could serve as a prompt, it does not provide a mechanism for reporting or ensuring that meaningful reviews and updates are conducted.”

Source location

Response from Practice Plus Group
Page 1 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Changes to SystmOne are limited because the software provider controls implementation of database changes.

Verbatim wording from the response

“Response: We have carefully considered the potential for implementing changes to SystmOne to include a tick-box to confirm the review of the care plan and support actions. Unfortunately, Practice Plus Group’s ability to makes changes to SystmOne is limited and this would require action by TPP who own and operate the software. We have forwarded a copy of the Prevention of Future Deaths Report to TPP for their awareness. However, it is important to note that whilst a tick-box could serve as a prompt, it does not provide a mechanism for reporting or ensuring that meaningful reviews and updates are conducted.”

Source location

Response from Practice Plus Group
Page 1 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Regular audits of ACCT reviews are considered an effective alternative for ensuring care plans and support actions are reviewed and updated.

Verbatim wording from the response

“To address this matter effectively, we remain committed to maintaining robust oversight through regular audits of ACCT reviews. These audits will ensure that care plans and associated support actions are being reviewed and updated appropriately.”

Source location

Response from Practice Plus Group
Page 1 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A SystmOne tick-box would not ensure that meaningful care-plan reviews and updates were conducted.

Verbatim wording from the response

“Response: We have carefully considered the potential for implementing changes to SystmOne to include a tick-box to confirm the review of the care plan and support actions. Unfortunately, Practice Plus Group’s ability to makes changes to SystmOne is limited and this would require action by TPP who own and operate the software. We have forwarded a copy of the Prevention of Future Deaths Report to TPP for their awareness. However, it is important to note that whilst a tick-box could serve as a prompt, it does not provide a mechanism for reporting or ensuring that meaningful reviews and updates are conducted.”

Source location

Response from Practice Plus Group
Page 1 · response
Published 9 December 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Facilitate ACCT case-coordinator forums and share supplementary process information through the safety Microsoft Teams channel.

    Stated by Eastwood Park Prison and Young Offender Institution and HM Prison and Probation Service and Ministry of JusticeStated in progressThe respondent said that this action was in progress when they made their response on 9 December 2024.
  2. 2

    Maintain a continuous Quality Improvement Plan for healthcare services at HMP Eastwood Park.

    Stated by Practice Plus Group Health And Rehabilitation Services LimitedStated completedThe respondent said that this action was complete when they made their response on 9 December 2024.
  3. 3

    Action all healthcare recommendations from the October 2022 HMIP and CQC inspection.

    Stated by Practice Plus Group Health And Rehabilitation Services LimitedStated completedThe respondent said that this action was complete when they made their response on 9 December 2024.
  4. 4

    Forward the Prevention of Future Deaths Report to TPP for awareness regarding potential SystmOne changes.

    Stated by Practice Plus Group Health And Rehabilitation Services LimitedStated completedThe respondent said that this action was complete when they made their response on 9 December 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Facilitate ACCT case-coordinator forums and share supplementary process information through the safety Microsoft Teams channel.

Verbatim wording from the response

“At Eastwood Park the standard of ACCT case management is monitored through the quality assurance process. Any concerns identified are raised directly with the case coordinators and support sessions are provided for staff. Where concerns continue, these are escalated to line managers. The prison is also facilitating forums for case coordinators to allow further discussion about the ACCT process and supplementary information is shared with staff through the safety Microsoft Teams channel.”

Source location

Response from HMPPS/MoJ and HMP Eastwood Park
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a continuous Quality Improvement Plan for healthcare services at HMP Eastwood Park.

Verbatim wording from the response

“It is important to note that at the time of Kayleigh’s incarceration Practice Plus Group was not a provider of healthcare services at HMP Eastwood Park. Of note, following the last inspection by HM Inspectorate of Prisons and the CQC in October 2022, there were very few recommendations for healthcare at the time. Practice Plus Group actioned all recommendations, having only taken over the contract a few days prior, and have a continuous Quality Improvement Plan in place.”

Source location

Response from Practice Plus Group
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Action all healthcare recommendations from the October 2022 HMIP and CQC inspection.

Verbatim wording from the response

“It is important to note that at the time of Kayleigh’s incarceration Practice Plus Group was not a provider of healthcare services at HMP Eastwood Park. Of note, following the last inspection by HM Inspectorate of Prisons and the CQC in October 2022, there were very few recommendations for healthcare at the time. Practice Plus Group actioned all recommendations, having only taken over the contract a few days prior, and have a continuous Quality Improvement Plan in place.”

Source location

Response from Practice Plus Group
Page 2 · response
Published 9 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Forward the Prevention of Future Deaths Report to TPP for awareness regarding potential SystmOne changes.

Verbatim wording from the response

“Response: We have carefully considered the potential for implementing changes to SystmOne to include a tick-box to confirm the review of the care plan and support actions. Unfortunately, Practice Plus Group’s ability to makes changes to SystmOne is limited and this would require action by TPP who own and operate the software. We have forwarded a copy of the Prevention of Future Deaths Report to TPP for their awareness. However, it is important to note that whilst a tick-box could serve as a prompt, it does not provide a mechanism for reporting or ensuring that meaningful reviews and updates are conducted.”

Source location

Response from Practice Plus Group
Page 1 · response
Published 9 December 2024

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
5/4

Data last updated 7 September 2026