PFD report

Craig Brendon SPIBY · Prevention of Future Deaths report

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Issued 10 Dec 2024•Manchester West

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Conflicting and undefined terminology in care plans and guidance
    Part of recurring concern: Unreliable care-planning processes
  2. Lack of understanding and training regarding care staff supervision and monitoring requirements
  3. Failure to apply professional curiosity when evaluating assumptions about service-user safety
    Part of recurring concern: Failure to investigate concerning presentations beyond initial appearance and self-report
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Implement an electronic Read and Sign record requiring new staff to familiarise themselves with SALT guidelines immediately.

    Stated by Bolton CaresStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.
  2. Action

    Revise support plans to define supervision and monitoring terms used alongside SALT guidance.

    Stated by Bolton CaresStated in progressThe respondent said that this action was in progress when they made their response on 27 December 2024.
  3. Action

    Deliver refresher toolbox training requiring staff to remain physically present during supervision and check unusual behaviour, including when service users fall asleep.

    Stated by Bolton CaresStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    The incident reflected one worker’s departure from established guidance, rather than a wider staff training or understanding failure.

    Stated by Bolton CaresDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Conflicting and undefined terminology in care plans and guidance

Wider context from the report

“The deceased had an enduring risk of choking, especially at mealtimes, and was the subject of a Care and Support Plan; Bad Day Support Plan; Good Day Consistency and bespoke Eating and Drinking Guidelines that had been updated in 2018. The Care and Support plan made clear that at mealtimes in particular, the deceased ought to be ‘monitored’. The Speech and Language Therapy guidance made clear that at mealtimes the deceased was to be ‘supervised’. Managers gave evidence that their definition of ‘monitoring’ and ‘supervising’ was an expectation that the deceased would be kept in ‘line of sight’ at all times. Care workers gave evidence that they were expected only to ‘monitor’ the deceased – which had the consequence of meaning they felt it appropriate to leave the deceased unsupervised but within earshot, in differing rooms of the care facility for short period of time. Care workers also gave evidence to the effect that improvement to first aid training when dealing with a choking or aspiration emergency would be beneficial. It follows that the following matters of specific concern arise: 1. A lack of understanding and/or training as to the specific requirements and expectations as to the role of care staff when supervising/monitoring a service user. 2. The confusion that arises in the existence differing language that applies in Care Plans and Guidance with no corresponding definition of the terms used. 3. How and why staff having assumed the deceased to have fallen asleep at a mealtime after a period of absence from the room, did not use more professional curiosity to evaluate whether such an assumption was correct or safe. 4. The lack of confidence expressed by staff in the emergency first aid training provided when responding in a choking case. 5. An absence of training to guard against confirmation bias with long term service users who have enduring high risk of choking, but with no actual previously recorded episodes of such events. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of understanding and training regarding care staff supervision and monitoring requirements

Wider context from the report

“The deceased had an enduring risk of choking, especially at mealtimes, and was the subject of a Care and Support Plan; Bad Day Support Plan; Good Day Consistency and bespoke Eating and Drinking Guidelines that had been updated in 2018. The Care and Support plan made clear that at mealtimes in particular, the deceased ought to be ‘monitored’. The Speech and Language Therapy guidance made clear that at mealtimes the deceased was to be ‘supervised’. Managers gave evidence that their definition of ‘monitoring’ and ‘supervising’ was an expectation that the deceased would be kept in ‘line of sight’ at all times. Care workers gave evidence that they were expected only to ‘monitor’ the deceased – which had the consequence of meaning they felt it appropriate to leave the deceased unsupervised but within earshot, in differing rooms of the care facility for short period of time. Care workers also gave evidence to the effect that improvement to first aid training when dealing with a choking or aspiration emergency would be beneficial. It follows that the following matters of specific concern arise: 1. A lack of understanding and/or training as to the specific requirements and expectations as to the role of care staff when supervising/monitoring a service user. 2. The confusion that arises in the existence differing language that applies in Care Plans and Guidance with no corresponding definition of the terms used. 3. How and why staff having assumed the deceased to have fallen asleep at a mealtime after a period of absence from the room, did not use more professional curiosity to evaluate whether such an assumption was correct or safe. 4. The lack of confidence expressed by staff in the emergency first aid training provided when responding in a choking case. 5. An absence of training to guard against confirmation bias with long term service users who have enduring high risk of choking, but with no actual previously recorded episodes of such events. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to apply professional curiosity when evaluating assumptions about service-user safety

Wider context from the report

“The deceased had an enduring risk of choking, especially at mealtimes, and was the subject of a Care and Support Plan; Bad Day Support Plan; Good Day Consistency and bespoke Eating and Drinking Guidelines that had been updated in 2018. The Care and Support plan made clear that at mealtimes in particular, the deceased ought to be ‘monitored’. The Speech and Language Therapy guidance made clear that at mealtimes the deceased was to be ‘supervised’. Managers gave evidence that their definition of ‘monitoring’ and ‘supervising’ was an expectation that the deceased would be kept in ‘line of sight’ at all times. Care workers gave evidence that they were expected only to ‘monitor’ the deceased – which had the consequence of meaning they felt it appropriate to leave the deceased unsupervised but within earshot, in differing rooms of the care facility for short period of time. Care workers also gave evidence to the effect that improvement to first aid training when dealing with a choking or aspiration emergency would be beneficial. It follows that the following matters of specific concern arise: 1. A lack of understanding and/or training as to the specific requirements and expectations as to the role of care staff when supervising/monitoring a service user. 2. The confusion that arises in the existence differing language that applies in Care Plans and Guidance with no corresponding definition of the terms used. 3. How and why staff having assumed the deceased to have fallen asleep at a mealtime after a period of absence from the room, did not use more professional curiosity to evaluate whether such an assumption was correct or safe. 4. The lack of confidence expressed by staff in the emergency first aid training provided when responding in a choking case. 5. An absence of training to guard against confirmation bias with long term service users who have enduring high risk of choking, but with no actual previously recorded episodes of such events. ”

Is this part of a recurring concern?

Yes — Failure to investigate concerning presentations beyond initial appearance and self-report.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of training to guard against confirmation bias in assessing enduring choking risk

Wider context from the report

“The deceased had an enduring risk of choking, especially at mealtimes, and was the subject of a Care and Support Plan; Bad Day Support Plan; Good Day Consistency and bespoke Eating and Drinking Guidelines that had been updated in 2018. The Care and Support plan made clear that at mealtimes in particular, the deceased ought to be ‘monitored’. The Speech and Language Therapy guidance made clear that at mealtimes the deceased was to be ‘supervised’. Managers gave evidence that their definition of ‘monitoring’ and ‘supervising’ was an expectation that the deceased would be kept in ‘line of sight’ at all times. Care workers gave evidence that they were expected only to ‘monitor’ the deceased – which had the consequence of meaning they felt it appropriate to leave the deceased unsupervised but within earshot, in differing rooms of the care facility for short period of time. Care workers also gave evidence to the effect that improvement to first aid training when dealing with a choking or aspiration emergency would be beneficial. It follows that the following matters of specific concern arise: 1. A lack of understanding and/or training as to the specific requirements and expectations as to the role of care staff when supervising/monitoring a service user. 2. The confusion that arises in the existence differing language that applies in Care Plans and Guidance with no corresponding definition of the terms used. 3. How and why staff having assumed the deceased to have fallen asleep at a mealtime after a period of absence from the room, did not use more professional curiosity to evaluate whether such an assumption was correct or safe. 4. The lack of confidence expressed by staff in the emergency first aid training provided when responding in a choking case. 5. An absence of training to guard against confirmation bias with long term service users who have enduring high risk of choking, but with no actual previously recorded episodes of such events. ”

Is this part of a recurring concern?

Yes — Failure to control confirmation bias in safety-critical decision-making.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate staff confidence in emergency first aid for choking cases

Wider context from the report

“The deceased had an enduring risk of choking, especially at mealtimes, and was the subject of a Care and Support Plan; Bad Day Support Plan; Good Day Consistency and bespoke Eating and Drinking Guidelines that had been updated in 2018. The Care and Support plan made clear that at mealtimes in particular, the deceased ought to be ‘monitored’. The Speech and Language Therapy guidance made clear that at mealtimes the deceased was to be ‘supervised’. Managers gave evidence that their definition of ‘monitoring’ and ‘supervising’ was an expectation that the deceased would be kept in ‘line of sight’ at all times. Care workers gave evidence that they were expected only to ‘monitor’ the deceased – which had the consequence of meaning they felt it appropriate to leave the deceased unsupervised but within earshot, in differing rooms of the care facility for short period of time. Care workers also gave evidence to the effect that improvement to first aid training when dealing with a choking or aspiration emergency would be beneficial. It follows that the following matters of specific concern arise: 1. A lack of understanding and/or training as to the specific requirements and expectations as to the role of care staff when supervising/monitoring a service user. 2. The confusion that arises in the existence differing language that applies in Care Plans and Guidance with no corresponding definition of the terms used. 3. How and why staff having assumed the deceased to have fallen asleep at a mealtime after a period of absence from the room, did not use more professional curiosity to evaluate whether such an assumption was correct or safe. 4. The lack of confidence expressed by staff in the emergency first aid training provided when responding in a choking case. 5. An absence of training to guard against confirmation bias with long term service users who have enduring high risk of choking, but with no actual previously recorded episodes of such events. ”

Is this part of a recurring concern?

Yes — Inadequate staff competence to provide first aid.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an electronic Read and Sign record requiring new staff to familiarise themselves with SALT guidelines immediately.

Verbatim wording from the response

“Craig was diagnosed with Phelan McDermid Syndrome. This syndrome increases the risk of choking and aspiration. There had been no reported episodes of choking for many years, but the risk remained consistent. To address this, we have included a reminder of not becoming complacent within the toolbox talk described above and in addition to the SALT guidelines, which we currently complete, we have implemented an electronic ‘Read and Sign’ record. This will ensure that new staff members are required to familiarise themselves immediately.”

Source location

Response from Bolton Cares
Page 4 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise support plans to define supervision and monitoring terms used alongside SALT guidance.

Verbatim wording from the response

“Once these amended guidelines are in place, we will ensure that the terms of use are reflected in our support plans.”

Source location

Response from Bolton Cares
Page 4 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver refresher toolbox training requiring staff to remain physically present during supervision and check unusual behaviour, including when service users fall asleep.

Verbatim wording from the response

“However, since the incident, we have provided refresher training to staff, by way of a toolbox talk, to confirm what is expected when a support worker is required to be supervising or monitoring. This reinforces to staff, that they must remain in the room and remain physically present with the supported person, keeping them under observation whilst they are undertaking the task for which they require supervising or monitoring for.”

Source location

Response from Bolton Cares
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add SALT guidelines to standard bi-monthly team meeting agendas to reinforce ongoing awareness of choking risk.

Verbatim wording from the response

“We have also included ‘SALT guidelines’ on our standard Team Meeting agendas. These team meetings take place every two months and by including this on the agenda we are reminding staff team that the guidelines are in place and despite there being no incidents, the risk remains the same.”

Source location

Response from Bolton Cares
Page 5 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide anti-choking devices and training on their use to every service supporting individuals with SALT guidelines.

Verbatim wording from the response

“Since the incident we have provided every service that supports individuals with SALT guidelines with anti-choking devices and provided training on their use to put additional safeguards in place.”

Source location

Response from Bolton Cares
Page 4 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The incident reflected one worker’s departure from established guidance, rather than a wider staff training or understanding failure.

Verbatim wording from the response

“Our internal investigation found that all support staff were aware of the choking risk posed by Craig, the measures in place to reduce this risk; including how his food was prepared and how he was then monitored and supervised whilst eating; and the care plans and SALT guidelines in place for him. The staff members who we spoke to were able to relay details from the guidelines during their interviews.”

Source location

Response from Bolton Cares
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

SALT professionals within Bolton Council are responsible for amending guideline terminology; support plans will reflect the amended terms.

Verbatim wording from the response

“SALT (Speech and Language Therapy) guidelines and Eating and Drinking Guidance are provided by the Speech and Language Team from Bolton Community Learning Disability Team, Bolton Council. They do use the terms ‘supervise/monitor’ and these terms are then reflected in our own Provider Support Plans. Following receipt of the Coroner’s report we have worked with Bolton Council and the relevant health colleagues and adult social care teams to address these issues.”

Source location

Response from Bolton Cares
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing face-to-face first-aid training includes dedicated choking-response instruction and exceeds required standards.

Verbatim wording from the response

“During our internal investigation into this matter, Bolton Cares considered the training provided to our workforce. All staff supporting Craig at the time of the incident had completed their mandatory First Aid training. In Bolton Cares Supported Living, we provide one day, face-to-face First Aid training which is accompanied by a face-to-face refresher training course every three years. The level of training provided is above the standards required. Online Training is considered an acceptable option, but we believe that face-to-face training is more effective and therefore provide this.”

Source location

Response from Bolton Cares
Page 4 · response
Published 27 December 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Add SALT guidelines and Read and Sign records to managers’ bi-monthly audits for physical checking and assurance.

    Stated by Bolton CaresStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.
  2. 2

    Revise policy to require face-to-face Dysphasia/Safe Swallowing training for staff supporting individuals with SALT guidelines.

    Stated by Bolton CaresStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.
  3. 3

    Deliver face-to-face Dysphasia/Safe Swallowing training to all staff supporting individuals with SALT guidelines.

    Stated by Bolton CaresStated in progressThe respondent said that this action was in progress when they made their response on 27 December 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add SALT guidelines and Read and Sign records to managers’ bi-monthly audits for physical checking and assurance.

Verbatim wording from the response

“We have also included ‘SALT guidelines’ on our managers’ bi-monthly audits. This ensures that Managers are physically checking guidelines and the electronic Read and Sign sheets at every audit to gain assurance that staff members are reading them and there is a constant refresher for all staff”

Source location

Response from Bolton Cares
Page 5 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise policy to require face-to-face Dysphasia/Safe Swallowing training for staff supporting individuals with SALT guidelines.

Verbatim wording from the response

“Prior to the incident, Dysphasia/Safe Swallowing training was not a mandatory requirement for support workers from Skills for Care. We have subsequently reviewed this and revised our policy. All staff supporting individuals with SALT guidelines now attend face-to-face Dysphasia training at Bolton Cares. This is currently being provided by our in-house trainer and SALT professionals from Salford Council. Due to the large number of staff who require this training in Bolton, our learning and development partner has approached Andrew Forbes (Speech & Language Therapist, Bolton) with a view to him providing additional training sessions in 2025.”

Source location

Response from Bolton Cares
Page 4 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver face-to-face Dysphasia/Safe Swallowing training to all staff supporting individuals with SALT guidelines.

Verbatim wording from the response

“Prior to the incident, Dysphasia/Safe Swallowing training was not a mandatory requirement for support workers from Skills for Care. We have subsequently reviewed this and revised our policy. All staff supporting individuals with SALT guidelines now attend face-to-face Dysphasia training at Bolton Cares. This is currently being provided by our in-house trainer and SALT professionals from Salford Council. Due to the large number of staff who require this training in Bolton, our learning and development partner has approached Andrew Forbes (Speech & Language Therapist, Bolton) with a view to him providing additional training sessions in 2025.”

Source location

Response from Bolton Cares
Page 4 · response
Published 27 December 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026