PFD report

Hadley John Savory · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 11 Aug 2021•North East Kent

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Lack of clear information-sharing arrangements for service users with potentially fluctuating mental capacity
    Part of recurring concern: Unreliable information sharing for people with fluctuating mental capacity
  2. Failure to record attempts to escalate internal disagreements over team allocation
    Part of recurring concern: Unreliable case allocation and resolution of allocation disputes
  3. Failure to develop care and support plans for people assessed as having eligible needs
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Identify patients requiring social care support through multidisciplinary teams and accept referrals using the Ready to Transfer form.

    Stated by Kent County CouncilStated completedThe respondent said that this action was complete when they made their response on 19 August 2021.
  2. Action

    Establish named KCC hospital discharge leads to attend discharge management meetings and provide social care advice, guidance and escalation.

    Stated by Kent County CouncilStated plannedThe respondent said that this action was planned when they made their response on 19 August 2021.
  3. Action

    Brief Adult Social Care staff on the updated self-neglect and hoarding policy and its revised risk categories, duties and procedures.

    Stated by Kent County CouncilStated completedThe respondent said that this action was complete when they made their response on 19 August 2021.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear information-sharing arrangements for service users with potentially fluctuating mental capacity

Wider context from the report

“(5) It was unclear as to how information sharing operated in respect of service users who are identified as potentially having fluctuating mental capacity in respect of their care and support needs. ”

Is this part of a recurring concern?

Yes — Unreliable information sharing for people with fluctuating mental capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record attempts to escalate internal disagreements over team allocation

Wider context from the report

“(2) There was no recording (or available evidence of recording) of attempts to escalate internal disagreements as to which team Mr Savory should have been allocated to. Nor did the evidence establish how internal disagreements as to allocation of cases were recorded; ”

Is this part of a recurring concern?

Yes — Unreliable case allocation and resolution of allocation disputes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to develop care and support plans for people assessed as having eligible needs

Wider context from the report

“(3) The evidence was not clear as to how eligible care needs under the Care Act are met when a service user is transferring between services. In Mr Savory’s case he was assessed as having eligible needs but no care and support plan was developed; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure eligible Care Act needs are met during transfers between services

Wider context from the report

“(3) The evidence was not clear as to how eligible care needs under the Care Act are met when a service user is transferring between services. In Mr Savory’s case he was assessed as having eligible needs but no care and support plan was developed; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of multi-agency procedures for safe discharge of patients with concurrent care needs

Wider context from the report

“(1) There was no evidence of a multi Agency planning meeting prior to Mr Savory’s discharge from Queen Elizabeth The Queen Mother Hospital on 25 September 2019. Nor was there evidence of what multi-agency procedures are in place relating to the safe discharge of patients with concurrent, mental health, substance misuse, social care and physical health needs; ”

Is this part of a recurring concern?

Yes — Failure to ensure safe post-discharge arrangements for vulnerable patients and residents; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of recording arrangements for internal disagreements over case allocation

Wider context from the report

“(2) There was no recording (or available evidence of recording) of attempts to escalate internal disagreements as to which team Mr Savory should have been allocated to. Nor did the evidence establish how internal disagreements as to allocation of cases were recorded; ”

Is this part of a recurring concern?

Yes — Unreliable case allocation and resolution of allocation disputes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to hold multi-agency discharge planning meetings

Wider context from the report

“(1) There was no evidence of a multi Agency planning meeting prior to Mr Savory’s discharge from Queen Elizabeth The Queen Mother Hospital on 25 September 2019. Nor was there evidence of what multi-agency procedures are in place relating to the safe discharge of patients with concurrent, mental health, substance misuse, social care and physical health needs; ”

Is this part of a recurring concern?

Yes — Failure to convene coordinated professional case-planning discussions for safety concerns; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity about the relationship between Care Act safeguarding duties and self-neglect or hoarding procedures

Wider context from the report

“(4) The evidence demonstrated that there was a lack of clarity as to the interrelationship between safeguarding duties under the Care Act and the operation of the Kent and Medway Multi-Agency Policy and Procedures to Support People that Self-Neglect or Demonstrate Hoarding Behaviour; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify patients requiring social care support through multidisciplinary teams and accept referrals using the Ready to Transfer form.

Verbatim wording from the response

“People/patients who require social care support/assessment will be identified at the MDTs and accepted as a referral via the Ready to Transfer (RTT) form. This new policy helps to ensure that individual’s needs are identified and considered pre and post discharge from hospital to ensure that physical and social needs are factored in within the discharge process.”

Source location

Response-from-Kent-County-Council
Page 3 · response
Published 19 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish named KCC hospital discharge leads to attend discharge management meetings and provide social care advice, guidance and escalation.

Verbatim wording from the response

“There will be named leads for each Acute and Community Hospital which will be the KCC Short Term Pathways (STP) Team Manager, supported by the Senior Practitioner and Social Care Discharge Co-Ordinator in the first instance with escalation if required to the area Service Manager within STP. The expectation is that these named leads will attend discharge management meetings and together with health colleagues will provide social care advice and information, guidance as well as influencing and supporting the decision making process of the Multi-Disciplinary Teams (MDTs) for safe discharges of people via Discharge to Assess.”

Source location

Response-from-Kent-County-Council
Page 3 · response
Published 19 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Brief Adult Social Care staff on the updated self-neglect and hoarding policy and its revised risk categories, duties and procedures.

Verbatim wording from the response

“Kent and Medway Safeguarding Adults Board have recently published their updated ‘Policy and Procedures to Support People that Self-Neglect or Demonstrate Hoarding Behaviour’. Following this update, a briefing was sent to all Adult Social Care staff on 6th October 2022 and the changes were highlighted within that communication.”

Source location

Response-from-Kent-County-Council
Page 3 · response
Published 19 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue participating in the Kent and Medway Information Partnership to support lawful, safe and secure information sharing.

Verbatim wording from the response

“Information sharing should be more robust under these new/revised policies and procedures. In addition, KCC remain committed to appropriate information sharing by continuing to be a signatory on the Kent and Medway Information Partnership, which promotes openness and transparency in information sharing, as well as appropriate governance and support, which assists us to share personal information lawfully, safely, and securely.”

Source location

Response-from-Kent-County-Council
Page 5 · response
Published 19 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the hospital discharge policy and operating model, supported by discharge guidance action cards defining responsibilities for key roles.

Verbatim wording from the response

“Following the sad death of Mr Savory and due to changes to practice following COVID, KCC updated its ‘Hospital Discharge Service Policy and Operating Model’. This new policy and operating model is designed to support the full implementation of discharge, and to aide this a set of discharge guidance action cards has been developed to summarise responsibilities for key roles within the hospital discharge process.”

Source location

Response-from-Kent-County-Council
Page 2 · response
Published 19 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver self-neglect awareness activities through specialist training, e-learning, practitioner events, safeguarding-review briefings and Care Act briefings.

Verbatim wording from the response

“KCC has also continued to undertake activities to raise practitioners’ awareness around the important subject of self-neglect and the importance of acting appropriately in response. These have included:”

Source location

Response-from-Kent-County-Council
Page 3 · response
Published 19 August 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Include substance-misuse information in the advanced Mental Capacity Assessment training course.

    Stated by Kent County CouncilStated completedThe respondent said that this action was complete when they made their response on 19 August 2021.
  2. 2

    Implement a multi-agency protocol for coordinating services supporting people with co-occurring mental health and substance misuse disorders.

    Stated by Kent County CouncilStated completedThe respondent said that this action was complete when they made their response on 19 August 2021.
  3. 3

    Add micro-level capacity-assessment practice to KCC training and learning resources.

    Stated by Kent County CouncilStated plannedThe respondent said that this action was planned when they made their response on 19 August 2021.
  4. 4

    Deliver internal safeguarding team talks directing staff to available learning and resources on capacity, safeguarding and related risks.

    Stated by Kent County CouncilStated completedThe respondent said that this action was complete when they made their response on 19 August 2021.
  5. 5

    Develop and implement a Mosaic workflow summarising actions taken during self-neglect interventions.

    Stated by Kent County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 19 August 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include substance-misuse information in the advanced Mental Capacity Assessment training course.

Verbatim wording from the response

“The importance of assessing capacity at a micro level will be added to KCC training and learning resources in relation to capacity assessments. The following measures have already been taken to ensure that appropriate training and learning opportunities regarding mental capacity assessments and addictions are available to KCC practitioners:”

Source location

Response-from-Kent-County-Council
Page 4 · response
Published 19 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a multi-agency protocol for coordinating services supporting people with co-occurring mental health and substance misuse disorders.

Verbatim wording from the response

“Mr Savory had multiple needs, and these needed to be considered in tandem by all agencies. To support this now, there are multi-agency protocols in place around co-occurring conditions. An ‘Operational Protocol for Co-occurring Conditions (Mental Health and Substance Misuse Disorders)’ has been developed by Kent and Medway NHS and Social Care Partnership Trust (KMPT) with representatives from Kent and Medway Substance Misuse Services (including Forward Trust, Change Grow Live and Turning Point) and KCC Public Health. This protocol was published in November 2021 and states this as its purpose:”

Source location

Response-from-Kent-County-Council
Page 2 · response
Published 19 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add micro-level capacity-assessment practice to KCC training and learning resources.

Verbatim wording from the response

“In review, the issue of information sharing appears inter-linked with the multi-agency working comments earlier in this letter. As agencies were not working together to discuss plans and options, they equally were not sharing the information that they each possessed regarding Mr Savory’s fluctuating capacity. Sharing information in this way in addition to breaking down decisions to a micro level should support a better understanding of capacity to make macro decisions such as decisions relating to residence and care.”

Source location

Response-from-Kent-County-Council
Page 4 · response
Published 19 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver internal safeguarding team talks directing staff to available learning and resources on capacity, safeguarding and related risks.

Verbatim wording from the response

“• All Adult Social Care staff can access on the Safeguarding KNet (KCC intranet) and Kent Academy Training pages the learning from tragedies and”

Source location

Response-from-Kent-County-Council
Page 4 · response
Published 19 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and implement a Mosaic workflow summarising actions taken during self-neglect interventions.

Verbatim wording from the response

“In addition, KCC is currently developing a new self-neglect workflow within Mosaic (KCC information system). It is envisaged that this new workflow can be started at any point during Adult Social Care intervention with the person and will provide a complete summary of all actions taken related to self-neglect. The implementation of this workflow is anticipated by January 2023.”

Source location

Response-from-Kent-County-Council
Page 3 · response
Published 19 August 2021

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026