PFD report

Paul James Maddox · Prevention of Future Deaths report

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Issued 17 Sep 2017•Liverpool and the Wirral

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to act upon a reducing trend in a haemoglobin result
    Part of recurring concern: Failure to ensure clinical investigation results are reliably available, interpreted and acted upon
  2. Failure of the laboratory to ring through significant downward haemoglobin trends for urgent clinical review
    Part of recurring concern: Failure to communicate clinically significant diagnostic findings to patients and care providersPart of recurring concern: Unreliable laboratory notification of safety-critical problems and results
  3. Failure to implement strategies to prevent recurrence of the identified failure
    Part of recurring concern: Failure to implement identified safety actionsPart of recurring concern: Unreliable root cause analysis processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Reduce the haemoglobin delta-check threshold from 25% to 20%.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 September 2017.
  2. Action

    Change the laboratory IT system and issue staff instructions on revised standard operating procedures for haemoglobin reporting.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 September 2017.
  3. Action

    Establish a weekly Serious Incident meeting to review new incidents, report progress, and flag overdue actions.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 September 2017.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to act upon a reducing trend in a haemoglobin result

Wider context from the report

“In spite of a Trust Root Cause Analysis Report identifying a missed opportunity before 13th April 2017 the court has been told at inquest that strategies to avoid a repeated failure were still work in progress. The missed opportunity was not acting upon a reducing trend in a haemoglobin result. This is simply not good enough as this issue should have been fixed during the Root Cause analysis investigation and before the report was approved as soon as the error became evident. During the course of the inquest evidence was heard from several doctors including a surgeon and it was suggested that “when there is a downward trend in haemoglobin of 10% or more the laboratory should always ring through the result as a potential surgical emergency for the urgent review of clinicians” The court brings this to the attention of the Trust and for confirmation as to when a solution to this problem has been implemented ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the laboratory to ring through significant downward haemoglobin trends for urgent clinical review

Wider context from the report

“In spite of a Trust Root Cause Analysis Report identifying a missed opportunity before 13th April 2017 the court has been told at inquest that strategies to avoid a repeated failure were still work in progress. The missed opportunity was not acting upon a reducing trend in a haemoglobin result. This is simply not good enough as this issue should have been fixed during the Root Cause analysis investigation and before the report was approved as soon as the error became evident. During the course of the inquest evidence was heard from several doctors including a surgeon and it was suggested that “when there is a downward trend in haemoglobin of 10% or more the laboratory should always ring through the result as a potential surgical emergency for the urgent review of clinicians” The court brings this to the attention of the Trust and for confirmation as to when a solution to this problem has been implemented ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically significant diagnostic findings to patients and care providers; Unreliable laboratory notification of safety-critical problems and results.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement strategies to prevent recurrence of the identified failure

Wider context from the report

“In spite of a Trust Root Cause Analysis Report identifying a missed opportunity before 13th April 2017 the court has been told at inquest that strategies to avoid a repeated failure were still work in progress. The missed opportunity was not acting upon a reducing trend in a haemoglobin result. This is simply not good enough as this issue should have been fixed during the Root Cause analysis investigation and before the report was approved as soon as the error became evident. During the course of the inquest evidence was heard from several doctors including a surgeon and it was suggested that “when there is a downward trend in haemoglobin of 10% or more the laboratory should always ring through the result as a potential surgical emergency for the urgent review of clinicians” The court brings this to the attention of the Trust and for confirmation as to when a solution to this problem has been implemented ”

Is this part of a recurring concern?

Yes — Failure to implement identified safety actions; Unreliable root cause analysis processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce the haemoglobin delta-check threshold from 25% to 20%.

Verbatim wording from the response

“• The delta check value for Hb has changed from 25% to 20%. There is currently no delta check in the Royal College guidance.”

Source location

2017-0220-Response-by-Wirral-University-Teaching-Hospital
Page 2 · response
Published 24 September 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change the laboratory IT system and issue staff instructions on revised standard operating procedures for haemoglobin reporting.

Verbatim wording from the response

“• Changes to the lab IT system have been made and an action notice has been issued to all staff informing them of the agreed changes to our standard operating procedure around Hb reporting”

Source location

2017-0220-Response-by-Wirral-University-Teaching-Hospital
Page 2 · response
Published 24 September 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a weekly Serious Incident meeting to review new incidents, report progress, and flag overdue actions.

Verbatim wording from the response

“• A new Serious Incident meeting has been set up and meets on a weekly basis after the safety summit to review new incidents and the progress of reports. Any issues with out of date actions can be flagged at this meeting.”

Source location

2017-0220-Response-by-Wirral-University-Teaching-Hospital
Page 2 · response
Published 24 September 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise the haemoglobin telephone-alert threshold from below 70 g/L to below 75 g/L and audit its operation.

Verbatim wording from the response

“• The telephone criteria for Hb has changed from less than 70g/l to less than 75g/l and continues to be audited.”

Source location

2017-0220-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 24 September 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Discuss the case and Regulation 28 Report at Senior Management Team and Clinical Governance Group meetings for wider organisational learning.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 September 2017.
  2. 2

    Monitor the impact of revised haemoglobin escalation arrangements on patient safety.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 September 2017.
  3. 3

    Move Legal Services Team line management to the Director of Corporate Affairs to oversee current inquest-related actions.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 September 2017.
  4. 4

    Monitor Royal College of Pathologists work on haemoglobin escalation to support continuing organisational learning.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 24 September 2017.
  5. 5

    Revise quality, safety and governance structures to streamline responsibility, ownership and monitoring processes.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 24 September 2017.
  6. 6

    Share learning from the case through the safety summit, Safety Bites newsletter, and organisation-wide staff cascade.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 September 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the case and Regulation 28 Report at Senior Management Team and Clinical Governance Group meetings for wider organisational learning.

Verbatim wording from the response

“• The case and Regulation 28 Report was discussed at both the Senior Management Team meeting and the Clinical Governance Group meetings to ensure wider learning.”

Source location

2017-0220-Response-by-Wirral-University-Teaching-Hospital
Page 2 · response
Published 24 September 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the impact of revised haemoglobin escalation arrangements on patient safety.

Verbatim wording from the response

“As previously advised the Trust continues to monitor the impact in terms of improving patient safety and at present whilst escalation levels are manageable, the Trust will keep a watch in brief on the work of the Royal College of Pathologists to ensure that the Trust continues to learn from others.”

Source location

2017-0220-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 24 September 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Move Legal Services Team line management to the Director of Corporate Affairs to oversee current inquest-related actions.

Verbatim wording from the response

“• Line management of the Legal Services Team has been moved to the Director of Corporate Affairs who will ensure that there are no out of date actions when the Trust presents to families at a future inquest. There may be occasions where actions have to be revised or reviewed, however the Trust is committed to providing the Court and the family with the reasons for this, should this be the case.”

Source location

2017-0220-Response-by-Wirral-University-Teaching-Hospital
Page 2 · response
Published 24 September 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor Royal College of Pathologists work on haemoglobin escalation to support continuing organisational learning.

Verbatim wording from the response

“As previously advised the Trust continues to monitor the impact in terms of improving patient safety and at present whilst escalation levels are manageable, the Trust will keep a watch in brief on the work of the Royal College of Pathologists to ensure that the Trust continues to learn from others.”

Source location

2017-0220-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 24 September 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise quality, safety and governance structures to streamline responsibility, ownership and monitoring processes.

Verbatim wording from the response

“• Following an external review the Trust is in the process of revising the quality, safety and governance structures in place. This will look to streamline and improve the responsibility, ownership and monitoring processes in place to improve quality and safety in the organisation.”

Source location

2017-0220-Response-by-Wirral-University-Teaching-Hospital
Page 2 · response
Published 24 September 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the case through the safety summit, Safety Bites newsletter, and organisation-wide staff cascade.

Verbatim wording from the response

“• The distress that this case caused the family of Mr Maddox has been discussed at the weekly safety summit on the 27 July 2017, led by the Medical Director, and was included in the subsequent ‘Safety Bites’ newsletter on 28 July that was cascaded to all staff in the organisation. This is to ensure that the Trust learns from when things go wrong.”

Source location

2017-0220-Response-by-Wirral-University-Teaching-Hospital
Page 2 · response
Published 24 September 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026