Leslie William Carswell · Prevention of Future Deaths report

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Issued 19 Apr 2016•Birmingham and Solihull

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
6

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to reliably transmit CT scans between trusts for timely review
    Part of recurring concern: Failure to provide timely urgent diagnostic investigationsPart of recurring concern: Unreliable timeliness of radiology imaging and reporting

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Sandwell and West Birmingham Hospitals NHS Trust

    Train all radiographers in the Image Exchange Portal and Image Link, with documented competency sign-off.

  2. Sandwell and West Birmingham Hospitals NHS Trust

    Investigate system-based audit trails for image transmission records.

  3. Sandwell and West Birmingham Hospitals NHS Trust

    Operate weekly CRIS and independent Image Exchange Portal reports to monitor out-of-hours image transfers.

  4. Sandwell and West Birmingham Hospitals NHS Trust

    Update the Image Exchange Portal procedure to clarify transmission routes, contingencies and audit-trail documentation.

  5. Sandwell and West Birmingham Hospitals NHS Trust

    Configure all SWBH CT scanners to send images to Birmingham Children’s Hospital.

  6. Sandwell and West Birmingham Hospitals NHS Trust

    Secure approval and complete configuration for all SWBH CT scanners to send images to Heartlands Hospital.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to reliably transmit CT scans between trusts for timely review

Wider context from the report

“(1) There were technical difficulties transmitting the CT scans taken at 00.50 to the Queen Elizabeth Hospital in Birmingham for review which is the protocol for these west midlands. This caused a delay in deciding a treatment plan. I heard evidence at the inquest that these concerns are ongoing and no resolution has been found. There is a concern that patients with urgent conditions could have lifesaving treatment delayed due to technical difficulties between the two trusts. ”

Is this part of a recurring concern?

Yes — Failure to provide timely urgent diagnostic investigations; Unreliable timeliness of radiology imaging and reporting.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train all radiographers in the Image Exchange Portal and Image Link, with documented competency sign-off.

Verbatim wording from the response

“3. Training – all radiographers (seventy members of staff who work various shift patterns) are being trained in IEP and Image Link, with a documented process for competency sign-off. Training commenced in June 2016 with a planned completion by the end of September 2016.”

Source location

2016-0147-Response-by-Sandwell-and-West-Birmingham-Hospitals
Page 2 · response
Published 19 April 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate system-based audit trails for image transmission records.

Verbatim wording from the response

“1. Procedure – the Image Exchange Portal (IEP) Standard Operating Procedure was updated to clarify how images are transmitted, including contingencies for out of hours and / or if there is a technical fault. The updated procedure includes changes to documentation requirements for audit trail purposes. This updated documentation procedure went live on 3 June 2016. System based audit trails are being looked into.”

Source location

2016-0147-Response-by-Sandwell-and-West-Birmingham-Hospitals
Page 1 · response
Published 19 April 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate weekly CRIS and independent Image Exchange Portal reports to monitor out-of-hours image transfers.

Verbatim wording from the response

“4. Audit / monitoring – A weekly data report from the CRIS system has been set up to monitor image transfers performed out of hours, which is reviewed by the Group’s management team. A second data report from the IEP system gives an independent result for cross-checking against the CRIS system report. These monitoring reports will identify the member of staff who transferred the images, the destination, the time, the modality type and a summary of the patient details.”

Source location

2016-0147-Response-by-Sandwell-and-West-Birmingham-Hospitals
Page 2 · response
Published 19 April 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Image Exchange Portal procedure to clarify transmission routes, contingencies and audit-trail documentation.

Verbatim wording from the response

“1. Procedure – the Image Exchange Portal (IEP) Standard Operating Procedure was updated to clarify how images are transmitted, including contingencies for out of hours and / or if there is a technical fault. The updated procedure includes changes to documentation requirements for audit trail purposes. This updated documentation procedure went live on 3 June 2016. System based audit trails are being looked into.”

Source location

2016-0147-Response-by-Sandwell-and-West-Birmingham-Hospitals
Page 1 · response
Published 19 April 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Configure all SWBH CT scanners to send images to Birmingham Children’s Hospital.

Verbatim wording from the response

“2. System configuration – all three SWBH CT scanners can send images directly to UHB. One of the CT scanners at Sandwell Hospital can send to Birmingham Children’s Hospital. Work to ensure all SWBH CT scanners are configured to send images to Heartlands and Birmingham Children’s Hospital is in progress. Configuration to the Children’s Hospital is scheduled for completion by mid-June. A request for configuration work was submitted to IT colleagues at Heartlands in May 2016 and once approved it will take approximately two weeks to allow for firewall configuration and testing. These configurations will be a fixed point in our Managed Equipment Service specification.”

Source location

2016-0147-Response-by-Sandwell-and-West-Birmingham-Hospitals
Page 1 · response
Published 19 April 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Secure approval and complete configuration for all SWBH CT scanners to send images to Heartlands Hospital.

Verbatim wording from the response

“2. System configuration – all three SWBH CT scanners can send images directly to UHB. One of the CT scanners at Sandwell Hospital can send to Birmingham Children’s Hospital. Work to ensure all SWBH CT scanners are configured to send images to Heartlands and Birmingham Children’s Hospital is in progress. Configuration to the Children’s Hospital is scheduled for completion by mid-June. A request for configuration work was submitted to IT colleagues at Heartlands in May 2016 and once approved it will take approximately two weeks to allow for firewall configuration and testing. These configurations will be a fixed point in our Managed Equipment Service specification.”

Source location

2016-0147-Response-by-Sandwell-and-West-Birmingham-Hospitals
Page 1 · response
Published 19 April 2016

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026