Report evidence summary
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to communicate deterioration between ward doctors and nursing staff
Wider context from the report “5. The ward was staffed by ward doctors throughout the day but there was no documentation to suggest communication between the ward doctors and nursing staff in relation to Mr Flynn and his deteriorating picture
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to review patients and escalate care when EWS trigger points require it
Wider context from the report “2. The trust had a clear protocol regarding monitoring and trigger points for regularity and escalation in relation to EWS. Whilst Mr Flynn was a patient on the orthopaedic unit the Trust policy was not adhered to . For example the inquest heard that in the 18 hours preceding his death he did not see a doctor and was not reviewed despite the EWS scores requiring this to happen .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to escalate when requested clinical reviews do not occur
Wider context from the report “8. The inquest was told that the nursing notes indicated that drs had been asked to review Mr Flynn but that this was not reflected in the clinical notes. When requested reviews documented in the nursing notes did not happen there was no evidence of further escalation.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to provide or rearrange consultant review after the post operative area
Wider context from the report “6. Mr Flynn was not seen by a consultant after he left the post operative area. A ward round should have taken place the day after his operation but did not take place because the consultant was otherwise engaged. No arrangements were made for it to be rearranged.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to monitor and incorporate observations into an EWS in the post operative recovery area
Wider context from the report “1. There was no monitoring of Mr Flynn's EWS in the post operative recovery area. Observations were taken randomly but not incorporated into an EWS. Trust policy was that this should have happened. Staff dealing with Mr Flynn therefore were unaware of his EWS scores. On arrival at the ward his initial score was 11 under the EWS system .He arrived with a standard care plan.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Delayed doctor review during clinical deterioration
Wider context from the report “4. He was only seen by a Doctor when a crash call went out and not in the period when there was a deteriorating clinical picture contrary to the Trust policy.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to complete and repeat EWS observations at required intervals
Wider context from the report “3. His final two EWS scores did not include all relevant information despite a visibly clinically deteriorating position. His penultimate EWS was recorded at midnight. That was five (and did not include blood pressure). A further score should have been taken 15-30 minutes later. It was not and no further scores were taken for a further 4 hours and 50 minutes. At 04.50 his score was recorded at 10. He then became unresponsive.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to reference fluid balance charts when prescribing further fluids
Wider context from the report “10. A fluid balance chart was requested and fluids prescribed. It was not completed fully and in particular the necessary calculations to understand Mr Flynn's fluid position were not made. The trust policy was not followed regarding completion. The doctor who saw Mr Flynn on the morning of 16th July 2018 prescribed further fluids without reference to the fluid charts .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to complete fluid balance charts and calculate fluid position
Wider context from the report “10. A fluid balance chart was requested and fluids prescribed. It was not completed fully and in particular the necessary calculations to understand Mr Flynn's fluid position were not made . The trust policy was not followed regarding completion. The doctor who saw Mr Flynn on the morning of 16th July 2018 prescribed further fluids without reference to the fluid charts.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Unavailability of ICU outreach support due to staffing shortages
Wider context from the report “9. The trust had an ICU out reach team whose role was to support units such as the orthopaedic unit. However the team was not available when contacted due to staffing issues. Alternative escalations routes were not explored.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure of consultants to communicate about patients with ward staff
Wider context from the report “7. There was no evidence that the consultant had communicated with staff about Mr Flynn or that the relevant registrar had reviewed Mr Flynn on visits to the ward.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure of registrars to review patients during ward visits
Wider context from the report “7. There was no evidence that the consultant had communicated with staff about Mr Flynn or that the relevant registrar had reviewed Mr Flynn on visits to the ward.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to explore alternative escalation routes when ICU outreach is unavailable
Wider context from the report “9. The trust had an ICU out reach team whose role was to support units such as the orthopaedic unit. However the team was not available when contacted due to staffing issues. Alternative escalations routes were not explored.
” Open source report
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provided feedback to staff involved in post-operative recovery documentation.
Verbatim wording from the response “Additionally, I understand the recovery discharge document was not completed prior to the transfer. This should include the NEWS score before transfer from recovery to the ward, and in this case, the final NEWS score was not recorded. I acknowledge that this is unacceptable and am sorry that on this occasion documentation fell below the expected standard. I am advised that the Matron for theatres has met with and provided feedback to the individual staff members involved in the post-operative recovery period with respect to completing the appropriate documentation.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 2 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Communicated theatre documentation and NEWS escalation expectations through a team meeting and staff memo.
Verbatim wording from the response “For your further assurance, your concerns were raised and discussed directly with clinical teams at the Theatre team meeting on 29 January 2019. I am informed that the Matron for Theatres subsequently issued a memo to all theatre nursing staff detailing the concerns raised and the expectations on staff of ensuring recovery documentation is comprehensive and complete and that optimal NEWS scores are achieved prior to transfer of patients to the ward, or increased NEWS scores escalated appropriately to the anaesthetist prior to transfer.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 2 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop a triggered referral process to orthogeriatricians for patients requiring senior review.
Verbatim wording from the response “In addition, I am informed that discussions have taken place with the Directorate of Medicine to implement a triggered referral process to the Orthogeriatricians in cases where patients are identified as requiring a senior level orthogeriatric review. I have gained assurances from the Deputy Directorate Manager for Trauma and Orthopaedics that she is currently working with the Directorate Manager for Medicine to develop the process. The Specialty anticipates that these measures will provide additional support to the clinical teams and patients, ensuring senior medical reviews take place appropriately.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 4 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review and revise consultant job plans to support consultant ward-round availability, subject to management approval.
Verbatim wording from the response “With regards to your concerns that a Consultant did not see Mr. Flynn on the day after his operation, the Trauma and Orthopaedic Directorate Managers have advised that a Consultant team job planning session has taken place with the Specialty to discuss the availability of Consultants to undertake ward rounds. The team have agreed to job plans being reviewed and revised and individual Consultant job planning meetings are progressing. I understand the team aim to have completed all job planning meetings including senior management review and approval by mid-April 2019.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 4 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Addressed orthopaedic NEWS-policy noncompliance through staff discussions and circulated responsibilities for recording and escalation.
Verbatim wording from the response “The Matron for the Orthopaedic Unit has provided assurances that formal discussions have taken place with the nursing staff identified through our investigation as failing to comply with Trust Policy in respect to the regularity, recording and appropriate escalation of NEWS observations, and consideration given to identified support or training needs. Additionally, I understand the ward manager has circulated a newsletter to all staff reiterating their responsibilities and accountability with regards to the appropriate recording and escalation of NEWS, including -”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 2 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Conduct a case-note review of orthopaedic wards covering daily documentation, reviewing doctor grade and indicated orthogeriatric review.
Verbatim wording from the response “To obtain some assurance in this matter, I understand a review of case notes is scheduled to commence in March 2019 on both the Planned and Emergency Orthopaedic wards to evaluate the medical documentation in relation to daily entries in the medical notes, the grade of doctor reviewing the patient, and whether an orthogeriatric review has taken place where indicated.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 4 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Distributed a Trust-wide learning bulletin on completing, recording and escalating NEWS observations.
Verbatim wording from the response “To provide assurances that the learning from this case is shared Trust wide I am aware that the Trust Patient Safety Team have drafted and distributed a ‘Time out for Learning’ bulletin focusing on the importance of completing, recording and escalating NEWS observations appropriately.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 3 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduced joint transfer observations and assessment for high-risk patients, with compliance monitoring.
Verbatim wording from the response “Additionally, I understand when patients who fall into categories 3-5 using the American Society of Anaesthesiologists physical status classification system are now transferred from the recovery area to the ward, the provisional set of observations and assessment is undertaken with the transferring nurse in attendance, to provide further assurance of the patient’s condition and wellbeing, and to provide additional support if any deterioration in the patient’s condition is identified. The Matron for Theatres has advised she is closely monitoring compliance with this change in practice.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 2 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduced formal telephone handover of NEWS scores and management plans for high-risk transfers.
Verbatim wording from the response “With respect to your concern regarding staff on the ward being unaware of Mr. Flynn’s NEWS score on his transfer from recovery, I am advised the Matron for theatres has taken measures to improve communication with ward staff, by introducing a formal telephone handover for patients identified as ‘high risk’ detailing the current NEWS score and management plan in place. I understand that High-risk patients in this context are those who fall into categories 3-5 using the American Society of Anaesthesiologists physical status classification system.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 2 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Added and appointed a temporary Critical Care Outreach post enabling 24/7 support.
Verbatim wording from the response “You were concerned that the Trust has a Critical Care Outreach team whose role is to support units such as the orthopaedic unit. However, the team was not available when contacted, due to staffing issues. At the time of Mr. Flynn’s case, the Trust Critical Care Outreach team were not established to provide cover 24/7. However, following a Trust ‘Hospital at Night’ consultation the establishment for the Outreach team has increased and new staff came into post in August 2018, providing establishment for 24/7 cover to be provided. Unfortunately, the ability to achieve 24/7 cover has continued to prove difficult, resulting in the Trust recently creating an additional temporary post within the Critical Care Outreach team. This has been appointed to and currently enables the team to provide support 24/7.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 4 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Distributed a learning bulletin on monitoring and completing fluid balance charts.
Verbatim wording from the response “The Medical Education Manager has advised that fluid balance management is included in the AIMS training that is provided to junior doctors commencing at the Trust and the Patient Safety Team have drafted and distributed a ‘Time out for Learning’ bulletin focusing on the importance of monitoring and completing fluid balance charts.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 5 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Added a Trust-wide fluid balance chart compliance audit to the 2019/2020 Audit Programme.
Verbatim wording from the response “I am aware that an audit of fluid balance charts has recently been completed, as part of a wider audit of the Trust’s Acute Kidney Injury care pathway. The results identify 100% compliance in completion of the fluid balance chart. Whilst this provides a level of assurance, the Head of Clinical Audit and Effectiveness has indicated that a trust wide audit of fluid balance chart compliance has been added to the Trust Audit Programme for 2019/2020.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 5 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Commissioned an audit of post-operative recovery documentation compliance.
Verbatim wording from the response “The Matron for Theatres has also provided assurances that an audit of recovery documentation has been commissioned to provide evidence of compliance and continuous monitoring.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 2 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduced bedside signage identifying patients with fluid balance charts.
Verbatim wording from the response “In regard to the fluid balance chart, I have been assured by the Matron for the Orthopaedic Unit that formal discussions have taken place with the nursing staff identified as failing to comply with Trust Policy in respect to the completion of the fluid balance chart and consideration given to identify support or training needs. In addition, the newsletter previously referred to, circulated to all staff in the department, reiterates staff responsibilities and accountability regarding completion of the fluid balance chart. As an additional measure, I understand the ward manager has recently introduced new signage placed at the bedside to further support staff in recognizing which patients have a fluid balance chart in place.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 5 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implemented NEWS2, including revised observation and escalation processes and associated staff training.
Verbatim wording from the response “Although not directly relevant in the context of this Regulation 28 Report, I would like to advise you of a change made within the Trust relating to the National Early Warning Score (NEWS). At the time of Mr. Flynn’s episode of care, the Trust were using a modified/adapted NEWS tool, which had been in use since 2014. In 2018, a Patient Safety Alert was published requiring Trusts to adopt a revised National Early Warning Score (NEWS2) drafted by the Royal College of Physicians. The alert resulted from the recognition that healthcare providers used a variety of adapted NEWS or locally devised early warning scores, increasing the risk of harm resulting from having different scoring systems in use across the NHS when patients or staff move between services.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 3 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Intravenous fluids were clinically appropriate based on clinical assessment and blood parameters, despite concerns they were prescribed without reference to the fluid balance chart.
Verbatim wording from the response “With regards to your concerns that fluids were prescribed for Mr. Flynn without reference to the fluid balance chart, I understand from ████████ that following the ward round conducted on the morning of 16 July 2018, and based on the clinical assessment and blood parameters noted at that time, it was clinically appropriate for fluids to continue intravenously, and to be re-prescribed. I understand from ████████ that once an improvement in Mr. Flynn's renal function was noted on the afternoon of 16 July 2018, the correct decision was taken to discontinue the intravenous fluids.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 5 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Post-operative recovery does not use the NEWS escalation process because patients are continuously monitored and an anaesthetist is immediately available.
Verbatim wording from the response “The Matron for Theatres has confirmed that when a patient is in the recovery area post operatively, vital signs are continuously monitored using electronic monitoring systems that are set to record measurements electronically. The expectation is that observations are initially recorded and documented at 5-minute intervals. If a patient remains in recovery for longer than one hour, and observations are stable, the frequency is reduced to 15-minute intervals; however, the patient continues to be monitored with one to one nursing continuously during this time.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 1 · response Published 23 May 2019
Open published response
Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 4 1 Established systematic safety oversight of deteriorating-patient management through the Medical Director and Director of Nursing and Integrated Governance.
Stated by Tameside and Glossop Integrated Care NHS Foundation Trust Stated completedThe respondent said that this action was complete when they made their response on 23 May 2019. View source 2 Consider introducing further focused mandatory training on management of deteriorating patients.
Stated by Tameside and Glossop Integrated Care NHS Foundation Trust Stated plannedThe respondent said that this action was planned when they made their response on 23 May 2019. View source 3 Design and implement an electronic handover document for orthopaedic medical staff.
Stated by Tameside and Glossop Integrated Care NHS Foundation Trust Stated in progressThe respondent said that this action was in progress when they made their response on 23 May 2019. View source 4 Shared investigation learning and documentation expectations with divisional, nursing and orthopaedic medical teams.
Stated by Tameside and Glossop Integrated Care NHS Foundation Trust Stated completedThe respondent said that this action was complete when they made their response on 23 May 2019. View source
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Established systematic safety oversight of deteriorating-patient management through the Medical Director and Director of Nursing and Integrated Governance.
Verbatim wording from the response “I am very sorry that you had cause to issue this Regulation 28 Report. I hope I have responded to your concerns and wish to assure you that the Trust takes its responsibility in respect of the management of the deteriorating patient seriously, and the Medical Director and Director of Nursing and Integrated Governance have established systematic oversight of this from a safety perspective.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 5 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Consider introducing further focused mandatory training on management of deteriorating patients.
Verbatim wording from the response “Ensuring appropriate implementation of NEWS, with prompt escalation and clinical response is a primary purpose of this workstream. As part of the Trust mandatory training requirements, clinical staff receive annual updates on the management of the deteriorating patient as part of their basic life support or immediate life support resuscitation updates and the Trust is currently considering the benefits of introducing further focussed mandatory training.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 3 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Design and implement an electronic handover document for orthopaedic medical staff.
Verbatim wording from the response “For further assurance, I understand the Specialty has also reviewed the handover arrangements between junior Orthopaedic medical staff and are in the process of designing a new handover document that will be located electronically and accessible from any computer. The Specialty anticipates this will support medical staff in identifying those patients requiring review and there is an aim for this to be implemented in March 2019.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 4 · response Published 23 May 2019
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Shared investigation learning and documentation expectations with divisional, nursing and orthopaedic medical teams.
Verbatim wording from the response “The Matron for the Orthopaedic Unit has advised that the learning from our investigation into the care provided to Mr. Flynn was shared and discussed at the Divisional Senior Nurses meeting and subsequently, has been raised again on receipt of your concerns. The Consultant Orthopaedic Surgeon who led the Trust investigation, has provided his assurances that the case has been raised and discussed at the Orthopaedic Specialty meeting, which is attended by all grades of Orthopaedic medical staff. ████████ has advised that the importance of documentation was highlighted as a particular focus for discussion at this time.”
Source location 2019-0008-Response-by-Tameside-and-Glossop-Care-NHS-Trust Page 3 · response Published 23 May 2019
Open published response