PFD report

Sailor (previously known as Sara) COURT · Prevention of Future Deaths report

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Issued 10 Jun 2024•South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Insufficient capacity to safely assess and re-prioritise urgent CAMHS waiting-list patients
    Part of recurring concern: Excessive waiting times for NHS mental health servicesPart of recurring concern: Unreliable management of clinical waiting lists
  2. Delays in CAMHS treatment
    Part of recurring concern: Excessive waiting times for NHS mental health services
  3. Delays in CAMHS assessment
    Part of recurring concern: Excessive waiting times for NHS mental health services
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Invest in the CYPMH workforce and expand NHS mental health support access for children and young people.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 9 August 2024.
  2. Action

    Recruit 8,500 additional staff across children’s and adult mental health services.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 9 August 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Delivering expanded children’s mental health access ambitions is subject to future funding settlements, with plans to be clarified later.

    Stated by NHS EnglandUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient capacity to safely assess and re-prioritise urgent CAMHS waiting-list patients

Wider context from the report

“(1) The anticipated waiting times before Sailor’s assessment (approximately one year) was unacceptably long. (2) The length of time before treatment could be delivered thereafter (approximately 10 months) was unacceptably long. (3) The Court heard evidence that the waiting times for assessment and treatment have not improved since Sailor’s death, and in fact both have significantly increased. This means that a teenager referred today into the CAMHS could be waiting for around / upwards of two years before they receive treatment. This is an unacceptably long delay. (4) The Court heard evidence that the Trust is attempting to mitigate the problem by way of a proactive “Keeping in Touch” team with the potential to streamline / re-organise the waiting list. However, due to the number of individuals on the waiting list (estimated to be over 1,000) and the number of staff engaged in the Keeping in Touch team (three) and the scale of the task, I was not re-assured that the Keeping in Touch team could realistically and / or safely assess or re-prioritise those on the waiting list in most urgent need of assessment or treatment. (5) The Court heard evidence that the long waiting lists were a result of a lack of resources which has not kept pace with significantly increased (and increasing) demand. ”

Is this part of a recurring concern?

Yes — Excessive waiting times for NHS mental health services; Unreliable management of clinical waiting lists.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in CAMHS treatment

Wider context from the report

“(1) The anticipated waiting times before Sailor’s assessment (approximately one year) was unacceptably long. (2) The length of time before treatment could be delivered thereafter (approximately 10 months) was unacceptably long. (3) The Court heard evidence that the waiting times for assessment and treatment have not improved since Sailor’s death, and in fact both have significantly increased. This means that a teenager referred today into the CAMHS could be waiting for around / upwards of two years before they receive treatment. This is an unacceptably long delay. (4) The Court heard evidence that the Trust is attempting to mitigate the problem by way of a proactive “Keeping in Touch” team with the potential to streamline / re-organise the waiting list. However, due to the number of individuals on the waiting list (estimated to be over 1,000) and the number of staff engaged in the Keeping in Touch team (three) and the scale of the task, I was not re-assured that the Keeping in Touch team could realistically and / or safely assess or re-prioritise those on the waiting list in most urgent need of assessment or treatment. (5) The Court heard evidence that the long waiting lists were a result of a lack of resources which has not kept pace with significantly increased (and increasing) demand. ”

Is this part of a recurring concern?

Yes — Excessive waiting times for NHS mental health services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in CAMHS assessment

Wider context from the report

“(1) The anticipated waiting times before Sailor’s assessment (approximately one year) was unacceptably long. (2) The length of time before treatment could be delivered thereafter (approximately 10 months) was unacceptably long. (3) The Court heard evidence that the waiting times for assessment and treatment have not improved since Sailor’s death, and in fact both have significantly increased. This means that a teenager referred today into the CAMHS could be waiting for around / upwards of two years before they receive treatment. This is an unacceptably long delay. (4) The Court heard evidence that the Trust is attempting to mitigate the problem by way of a proactive “Keeping in Touch” team with the potential to streamline / re-organise the waiting list. However, due to the number of individuals on the waiting list (estimated to be over 1,000) and the number of staff engaged in the Keeping in Touch team (three) and the scale of the task, I was not re-assured that the Keeping in Touch team could realistically and / or safely assess or re-prioritise those on the waiting list in most urgent need of assessment or treatment. (5) The Court heard evidence that the long waiting lists were a result of a lack of resources which has not kept pace with significantly increased (and increasing) demand. ”

Is this part of a recurring concern?

Yes — Excessive waiting times for NHS mental health services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of CAMHS resources keeping pace with increasing demand

Wider context from the report

“(1) The anticipated waiting times before Sailor’s assessment (approximately one year) was unacceptably long. (2) The length of time before treatment could be delivered thereafter (approximately 10 months) was unacceptably long. (3) The Court heard evidence that the waiting times for assessment and treatment have not improved since Sailor’s death, and in fact both have significantly increased. This means that a teenager referred today into the CAMHS could be waiting for around / upwards of two years before they receive treatment. This is an unacceptably long delay. (4) The Court heard evidence that the Trust is attempting to mitigate the problem by way of a proactive “Keeping in Touch” team with the potential to streamline / re-organise the waiting list. However, due to the number of individuals on the waiting list (estimated to be over 1,000) and the number of staff engaged in the Keeping in Touch team (three) and the scale of the task, I was not re-assured that the Keeping in Touch team could realistically and / or safely assess or re-prioritise those on the waiting list in most urgent need of assessment or treatment. (5) The Court heard evidence that the long waiting lists were a result of a lack of resources which has not kept pace with significantly increased (and increasing) demand. ”

Is this part of a recurring concern?

Yes — Insufficient mental health service capacity for timely patient care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest in the CYPMH workforce and expand NHS mental health support access for children and young people.

Verbatim wording from the response

“Improving mental health support for children and young people is a priority for NHS England. The NHS Long Term Plan (LTP) sets an ambitious commitment that access will increase, with 345,000 more children aged 0-25 accessing support in 2023/24 compared to 2019. This commitment came with significant additional funding, rising to over £900 million in 2023/24. We have made significant progress towards this commitment, with 758,000 children and young people receiving support from the NHS in the 12 months to January 2024. This has been achieved through investment in the CYPMH workforce, which has increased by 46% since the start of the LTP in January 2019, and by 70% since 2016.”

Source location

Response from NHS England
Page 1 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit 8,500 additional staff across children’s and adult mental health services.

Verbatim wording from the response

“As part of our mission to build an NHS that is fit for the future and that serves the patients that need it, this Government will recruit 8,500 additional staff across children’s and adult mental health services, introduce a specialist mental health professional in every school and roll out Young Futures hubs in every community to intervene earlier with more timely mental health support.”

Source location

Response from DHSC
Page 2 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Delivering expanded children’s mental health access ambitions is subject to future funding settlements, with plans to be clarified later.

Verbatim wording from the response

“The NHS Long Term Workforce Plan (June 2023) sets out the importance of continued investment in the mental health workforce and, in 2022, NHS England consulted on potential new access and waiting time standards, including for children and young people’s mental health. Delivering these ambitions will be subject to future funding settlements and we will clarify plans in due course.”

Source location

Response from NHS England
Page 2 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England will address concerns about the keeping in touch team in its response to the report.

Verbatim wording from the response

“With regards to your concerns about the “keeping in touch team” at South London and Maudsley NHS Foundation Trust. I have been in touch with Stephen Powis at NHS England to discuss the service. I understand that colleagues at NHS England will address these concerns in more detail in its response to your report.”

Source location

Response from DHSC
Page 2 · response
Published 9 August 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Discuss Regulation 28 reports through the national working group and share their patient-safety learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 9 August 2024.
  2. 2

    Introduce a specialist mental health professional in every school.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 9 August 2024.
  3. 3

    Roll out Young Futures hubs in every community to provide earlier, more timely mental health support.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 9 August 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Regulation 28 reports through the national working group and share their patient-safety learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Sailor, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 2 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a specialist mental health professional in every school.

Verbatim wording from the response

“As part of our mission to build an NHS that is fit for the future and that serves the patients that need it, this Government will recruit 8,500 additional staff across children’s and adult mental health services, introduce a specialist mental health professional in every school and roll out Young Futures hubs in every community to intervene earlier with more timely mental health support.”

Source location

Response from DHSC
Page 2 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out Young Futures hubs in every community to provide earlier, more timely mental health support.

Verbatim wording from the response

“As part of our mission to build an NHS that is fit for the future and that serves the patients that need it, this Government will recruit 8,500 additional staff across children’s and adult mental health services, introduce a specialist mental health professional in every school and roll out Young Futures hubs in every community to intervene earlier with more timely mental health support.”

Source location

Response from DHSC
Page 2 · response
Published 9 August 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026