Johan Stone Pambou · Prevention of Future Deaths report

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Issued 20 Apr 2017•Birmingham and Solihull

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
8

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of an adequate system to monitor and act on hospital letters
  2. Failure of GPs to understand where to access Pneumovax 23 vaccine
  3. Unavailability of Pneumovax 23 vaccine

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. NHS England

    Convene a Performance Advisory Group to consider the identified issues.

  2. NHS England

    Establish a serious incident group to examine local care and safety issues.

  3. NHS England

    Continue overseeing systems and processes at the Lea Village Surgery site to ensure safe and effective care.

  4. NHS England

    Consider what contractual action should be taken in response to deficiencies in the practice’s record-keeping systems.

  5. NHS England

    Share the GP letter with NHS England regional medical directors for onward national circulation of the learning points.

  6. NHS England

    Complete the root cause analysis and identify learning for local safety improvements and wider NHS England dissemination.

  7. NHS England

    Develop and share a letter with the Local Medical Committee addressing vaccination responsibilities and required practice actions.

  8. NHS England

    Write to Public Health England so learning from the incident informs future communication planning for frontline staff.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. NHS England

    The vaccine was not unavailable during the relevant period; the failure resulted partly from confusion over vaccine terminology, not a supply shortage.

    Disputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. NHS England

    Relevant NHS England teams and the commissioning CCG will address contractual and regulatory issues.

    Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an adequate system to monitor and act on hospital letters

Wider context from the report

“1. System and record keeping in the GP practice. Four letters were received asking for this child to receive pneumovax 23 vaccination from February 2016 to November 2016. None of the letters were actioned by the GP. They were simply filed away. I am concerned that there was no adequate system in place to monitor and act on letters received from hospitals which means other essential treatment may be missed for other patients. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of GPs to understand where to access Pneumovax 23 vaccine

Wider context from the report

“2. Availability of pneumovax vaccine 23. I heard evidence from the GP in this case that attempts were made to obtain the vaccine in June 2016 but it was unavailable. I was also told the vaccine continued to be unavailable now. I am concerned about the availability of the vaccine and whether GPs fully understand where to access the vaccine. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of Pneumovax 23 vaccine

Wider context from the report

“2. Availability of pneumovax vaccine 23. I heard evidence from the GP in this case that attempts were made to obtain the vaccine in June 2016 but it was unavailable. I was also told the vaccine continued to be unavailable now. I am concerned about the availability of the vaccine and whether GPs fully understand where to access the vaccine. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Convene a Performance Advisory Group to consider the identified issues.

Verbatim wording from the response

“I can confirm that NHS England has convened a Performance Advisory Group to consider the issues and the regulatory process is underway to address capability and conduct issues of the GP.”

Source location

Johan-Pambou-Response
Page 4 · response
Published 2 June 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a serious incident group to examine local care and safety issues.

Verbatim wording from the response

“To inform our response, we have engaged with Public Health England and Merck Sharp & Dohme (MSD) the manufacturers of the Pneumococcal Polysaccharide vaccine (Pneumovax) over the issue of availability of the pneumovax vaccine 23. In addition, a serious incident group has been established which has met on 22 May 2017 and 9 June to discuss the local issues relating to the care provided to Johan Pambou at his general practice. The serious incident group representatives include;”

Source location

Johan-Pambou-Response
Page 1 · response
Published 2 June 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue overseeing systems and processes at the Lea Village Surgery site to ensure safe and effective care.

Verbatim wording from the response

“The letter will be shared with all regional medical directors in NHS England for onward circulation to ensure there is national sharing of these learning points. The incident group is next meeting on June 29 and will continue to oversee the process to establish effective systems and processes at the Lea Village Surgery site so that NHS England can be confident that the practice is providing safe and effective care.”

Source location

Johan-Pambou-Response
Page 4 · response
Published 2 June 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider what contractual action should be taken in response to deficiencies in the practice’s record-keeping systems.

Verbatim wording from the response

“Lea Village Surgery had signed up to deliver the PPV enhanced service, however the significant incident review identified that there was poor record keeping in the practice with no documentation that the requested action in the February and March letters were undertaken on receipt of the letters. This falls short of the expectations of a practice providing this service and the commissioning team will consider what contractual action should be taken in the circumstances.”

Source location

Johan-Pambou-Response
Page 2 · response
Published 2 June 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the GP letter with NHS England regional medical directors for onward national circulation of the learning points.

Verbatim wording from the response

“The letter will be shared with all regional medical directors in NHS England for onward circulation to ensure there is national sharing of these learning points. The incident group is next meeting on June 29 and will continue to oversee the process to establish effective systems and processes at the Lea Village Surgery site so that NHS England can be confident that the practice is providing safe and effective care.”

Source location

Johan-Pambou-Response
Page 4 · response
Published 2 June 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the root cause analysis and identify learning for local safety improvements and wider NHS England dissemination.

Verbatim wording from the response

“The outcome of the serious incident process is to establish a root cause analysis (RCA) and to identify learning that can inform actions which can be taken locally to improve safety as well as to inform wider learning which can be shared across NHS England.”

Source location

Johan-Pambou-Response
Page 2 · response
Published 2 June 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and share a letter with the Local Medical Committee addressing vaccination responsibilities and required practice actions.

Verbatim wording from the response

“A letter to GPs has been developed and shared with Local Medical Committee (LMC) for comment prior to dissemination to all local GPs by the regional Medical Director, Dr Kiran Patel. The LMC has also contacted all practices on 15 June to reinforce the responsibilities and actions required at practice level in compliance with the enhanced service.”

Source location

Johan-Pambou-Response
Page 4 · response
Published 2 June 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write to Public Health England so learning from the incident informs future communication planning for frontline staff.

Verbatim wording from the response

“Despite these systems, the system broke down in relation to the care offered to Johan Pambou. It is evident that this was not due to a vaccine supply shortage but in part caused by confusion over vaccine nomenclature. NHS England will write to Public Health England to inform them of this incident so that they can include the learning in their planning for further communication with front line staff. We are aware that PHE is considering further means by which communication with practices can be enhanced by developing a regional or national cascade.”

Source location

Johan-Pambou-Response
Page 3 · response
Published 2 June 2017

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The vaccine was not unavailable during the relevant period; the failure resulted partly from confusion over vaccine terminology, not a supply shortage.

Verbatim wording from the response

“Availability of pneumovax vaccine 23 Although you heard at inquest that attempts were made to obtain the vaccine in June 2016 but it was unavailable, findings from the serious incident meeting have subsequently shown this to have been mistaken.”

Source location

Johan-Pambou-Response
Page 3 · response
Published 2 June 2017

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Relevant NHS England teams and the commissioning CCG will address contractual and regulatory issues.

Verbatim wording from the response

“Contractual or regulatory issues will be addressed by the relevant teams within NHS England and the commissioning CCG.”

Source location

Johan-Pambou-Response
Page 4 · response
Published 2 June 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026