PFD report

John WILLIAMS · Prevention of Future Deaths report

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Issued 28 Mar 2017•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
9

Raised in this report

Recipients
4

Named on the report

Responses found
1

Of 4 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised9

  1. Failure to follow up missed second reception screens
    Part of recurring concern: Unreliable second prison reception health screening
  2. Insufficient training and experience to explore mental health and substance-use issues
    Part of recurring concern: Insufficient frontline staff competence to recognise and explore substance-related mental-health risks
  3. Lack of first aid and CPR training for prison officers
    Part of recurring concern: Inadequate staff competence to provide first aid
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Investigate the First Reception Health Screen referral process and associated templates to identify how referral completion can be enforced.

    Stated by Care UKStated completedThe respondent said that this action was complete when they made their response on 6 April 2017.
  2. Action

    Use a revised mandatory First Reception Health Screen template requiring confirmation of mental-health referral and electronically refer directly to the mental-health in-reach team at HMP Pentonville.

    Stated by Care UKStated completedThe respondent said that this action was complete when they made their response on 6 April 2017.
  3. Action

    Maintain a register of missed Second Reception/Wellman assessments, arrange follow-up appointments through the Lead Nurse, and document patient refusals with scanned disclaimers.

    Stated by Care UKStated completedThe respondent said that this action was complete when they made their response on 6 April 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The Lead Nurse is responsible for arranging follow-up and completion of missed Second Reception/Wellman assessments.

    Stated by Care UKRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to follow up missed second reception screens

Wider context from the report

“2. There was no second reception screen conducted. If Mr Williams was not brought to healthcare staff for his second reception screen then healthcare staff needed to follow this up. ”

Is this part of a recurring concern?

Yes — Unreliable second prison reception health screening.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient training and experience to explore mental health and substance-use issues

Wider context from the report

“5. Mr Williams also told the member of Phoenix Futures who saw him that he felt cannabis gave him what the mental health team did not. However, the staff member felt he did not have the training or experience to explore either of these issues in greater depth. It may be that Phoenix Futures staff would benefit from additional training, perhaps alongside prison healthcare staff. ”

Is this part of a recurring concern?

Yes — Insufficient frontline staff competence to recognise and explore substance-related mental-health risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of first aid and CPR training for prison officers

Wider context from the report

“7. The prison officers did not have even the most basic first aid and cardiopulmonary resuscitation (CPR) training. I am aware from other inquests that this is not provided at a national level. I have written about this before. It seems a significant gap, even allowing for the fact that there are always two trained nurses on site. ”

Is this part of a recurring concern?

Yes — Inadequate staff competence to provide first aid.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of prison officers to understand ACCT contents

Wider context from the report

“4. Mr Williams said to several members of staff that he would self harm or hang himself if he wanted something done and it was not happening quickly enough (rather than because he actually wanted to die.) This was recorded on his assessment, care in custody, teamwork (ACCT) document. Some prison officers did not seem familiar with the very important contents of the ACCT, not even those inside cover. The senior officer in charge on the weekend of Mr Williams’ death did not look at the inside cover or record any events within. Again, It appears there may be benefit in additional training and/or supervision. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of prison officers to understand code blue and code red distinctions

Wider context from the report

“6. The issue of the difference between a code blue and a code red is one about which I have written before. One senior prison officer said in evidence that if she did not know the difference between a code blue and a code red, then there would be some serious concerns. She did not. She had been given a small card describing code blue and code red (a card which another officer kept about her person and even produced from the witness box), and she still retained that card. However, she had never considered it worthwhile to read. She said in court that she still thought it appropriate that she had never read the card. ”

Is this part of a recurring concern?

Yes — Unreliable operation of prison Code Blue emergency response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to accurately record self-harm or suicide assessments

Wider context from the report

“1. The first reception nurse who saw Mr Williams when he entered HMP Pentonville gave evidence that he had no thoughts of self harm or suicide, but she recorded that he had. It appears she may benefit from additional training and/or supervision. ”

Is this part of a recurring concern?

Yes — Ineffective prison suicide and self-harm prevention systems; Unreliable assessment of suicide and self-harm risk; Unreliable recording of safety-critical mental health information; Unreliable recording of suicide-risk information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make mental health team referrals

Wider context from the report

“3. The first reception nurse did not make the referral to the mental health team (though this took place in any event because the court diversion team had already made the referral). I heard that it is now done automatically when that box is ticked on the system, and I wonder whether other prison healthcare providers would benefit from such a system. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct the second reception screen

Wider context from the report

“2. There was no second reception screen conducted. If Mr Williams was not brought to healthcare staff for his second reception screen then healthcare staff needed to follow this up. ”

Is this part of a recurring concern?

Yes — Inadequate prison reception safeguards; Unreliable second prison reception health screening.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review and record events in the ACCT document

Wider context from the report

“4. Mr Williams said to several members of staff that he would self harm or hang himself if he wanted something done and it was not happening quickly enough (rather than because he actually wanted to die.) This was recorded on his assessment, care in custody, teamwork (ACCT) document. Some prison officers did not seem familiar with the very important contents of the ACCT, not even those inside cover. The senior officer in charge on the weekend of Mr Williams’ death did not look at the inside cover or record any events within. Again, It appears there may be benefit in additional training and/or supervision. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate the First Reception Health Screen referral process and associated templates to identify how referral completion can be enforced.

Verbatim wording from the response

“As you heard in evidence, we have investigated the process with regard to the templates and referrals to mental health as part of the First Reception Health Screen and whether it would be possible to not being able to pass onto a second page until the task has been completed.”

Source location

Response from Care UK
Page 2 · response
Published 6 April 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a revised mandatory First Reception Health Screen template requiring confirmation of mental-health referral and electronically refer directly to the mental-health in-reach team at HMP Pentonville.

Verbatim wording from the response

“The investigation has been completed and the template has been changed at HMP Pentonville with immediate effect. It is now a mandatory box to say if a Mental Health referral is required and that one has been made. The referral is then made electronically directly to the mental health in-reach team. As of Friday 24 March 2017, this revised template is being followed at HMP Pentonville.”

Source location

Response from Care UK
Page 2 · response
Published 6 April 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a register of missed Second Reception/Wellman assessments, arrange follow-up appointments through the Lead Nurse, and document patient refusals with scanned disclaimers.

Verbatim wording from the response

“As you heard in evidence, it is the case now that a register is kept of any Second Reception/Wellman assessments that are not completed. It is then the responsibility of the Lead Nurse to arrange for the”

Source location

Response from Care UK
Page 1 · response
Published 6 April 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider implementing the revised First Reception Health Screen template at all prisons where Care UK conducts the assessment.

Verbatim wording from the response

“The investigation has been completed and the template has been changed at HMP Pentonville with immediate effect. It is now a mandatory box to say if a Mental Health referral is required and that one has been made. The referral is then made electronically directly to the mental health in-reach team. As of Friday 24 March 2017, this revised template is being followed at HMP Pentonville.”

Source location

Response from Care UK
Page 2 · response
Published 6 April 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Lead Nurse is responsible for arranging follow-up and completion of missed Second Reception/Wellman assessments.

Verbatim wording from the response

“As you heard in evidence, it is the case now that a register is kept of any Second Reception/Wellman assessments that are not completed. It is then the responsibility of the Lead Nurse to arrange for the”

Source location

Response from Care UK
Page 1 · response
Published 6 April 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Raise the revised template with NHS England and ask it to inform other healthcare providers.

    Stated by Care UKStated plannedThe respondent said that this action was planned when they made their response on 6 April 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    NHS England commissions the service and is responsible for determining its future integrated service specification and provider.

    Stated by Care UKRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    Care UK cannot compel Phoenix Futures staff to attend daily handovers relevant to collaborative prisoner care.

    Stated by Care UKUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise the revised template with NHS England and ask it to inform other healthcare providers.

Verbatim wording from the response

“Care UK are looking into implementation of this template at all the prisons where they undertake the First Reception Health Screen. In addition we will raise the revision with NHS England and ask them to inform other healthcare providers of the revision we have made.”

Source location

Response from Care UK
Page 2 · response
Published 6 April 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England commissions the service and is responsible for determining its future integrated service specification and provider.

Verbatim wording from the response

“Again as you heard in evidence, this service is commissioned by NHS England. As you were also advised this service has also gone out to tender and we await details as to who has been awarded the procurement. It is our understanding that NHS England are making the service specification very much a joint, integrated and collaborative working model.”

Source location

Response from Care UK
Page 3 · response
Published 6 April 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Care UK cannot compel Phoenix Futures staff to attend daily handovers relevant to collaborative prisoner care.

Verbatim wording from the response

“It was confirmed to you that at this stage there are daily handovers where we capture staff attendance and prisoners and the attendance of Phoenix Futures is requested at handover. However we are unable to compel their attendance.”

Source location

Response from Care UK
Page 3 · response
Published 6 April 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026