PFD report

Christopher Lewis McGUFFIE · Prevention of Future Deaths report

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Issued 10 Dec 2018•County Durham and Darlington

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
19

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Absence of alternative means of detecting persons on the line and triggering appropriate response at railway stations
    Part of recurring concern: Unreliable railway-station detection and alerting for persons on the line
  2. Absence of means to raise an immediate and effective alert regarding persons on the line at railway stations
    Part of recurring concern: Unreliable railway-station detection and alerting for persons on the line
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Hold multidisciplinary post-incident meetings, distribute anniversary safety briefings, and deploy Travel Safe Officers at relevant locations.

    Stated by Arriva Rail North (ARNStated completedThe respondent said that this action was complete when they made their response on 13 May 2019.
  2. Action

    Use data to identify hotspot locations and assess additional measures such as CCTV coverage.

    Stated by Arriva Rail North (ARNStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  3. Action

    Bring forward the planned CCTV installation at Chester-le-Street station.

    Stated by Arriva Rail North (ARNStated plannedThe respondent said that this action was planned when they made their response on 13 May 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    No technology is available to detect people on the railway line.

    Stated by Arriva Rail North (ARNUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of alternative means of detecting persons on the line and triggering appropriate response at railway stations

Wider context from the report

“The absence, at railway stations, of:- (1) the means to raise an immediate and effective alert regarding persons on the line; AND (2) Alternative means of detecting persons on the line and triggering appropriate response. ”

Is this part of a recurring concern?

Yes — Unreliable railway-station detection and alerting for persons on the line.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of means to raise an immediate and effective alert regarding persons on the line at railway stations

Wider context from the report

“The absence, at railway stations, of:- (1) the means to raise an immediate and effective alert regarding persons on the line; AND (2) Alternative means of detecting persons on the line and triggering appropriate response. ”

Is this part of a recurring concern?

Yes — Unreliable railway-station detection and alerting for persons on the line.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold multidisciplinary post-incident meetings, distribute anniversary safety briefings, and deploy Travel Safe Officers at relevant locations.

Verbatim wording from the response

“Following a suicide or attempted trespass multi-disciplinary meetings involving NwR, BTP, ARNs station manager and the Samaritans take place to identify any local actions that need to take place. Suicide awareness briefs from NwR are distributed to station managers on the anniversary of an event. TSOs are also actively deployed to these locations at this time to assist the station managers. We actively work with NwR to implement any BTP recommended measures following an incident such as signage, platform end protection.”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use data to identify hotspot locations and assess additional measures such as CCTV coverage.

Verbatim wording from the response

“• Using data to identify hotspot locations and identify additional measures such as CCTV coverage. In the longer term we want to upgrade our CCTV network such that a live feed could be seen in a central control room offering greater potential for proactive intervention.”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Bring forward the planned CCTV installation at Chester-le-Street station.

Verbatim wording from the response

“We are looking to bring forward out planned installation of CCTV on the station and will continue to work with industry groups to develop solutions to reducing suicide on the railway.”

Source location

2018-0386-Response-by-Arriva-1
Page 3 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No technology is available to detect people on the railway line.

Verbatim wording from the response

“4. Unfortunately there is no technology that could detect persons on the line.”

Source location

2018-0386-Response-by-Arriva-1
Page 3 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for the station help point rests with Durham County Council.

Verbatim wording from the response

“2. There is a help point at the station this is the responsibility of Durham County Council. We understand that this is currently not working. We are installing Ticket Vending Machines across our network and phase 2 of the software installation includes a help point. The software is currently being trialled.”

Source location

2018-0386-Response-by-Arriva-1
Page 3 · response
Published 13 May 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.16

  1. 1

    Develop a suicide-prevention campaign using station and digital media and posters.

    Stated by Arriva Rail North (ARNStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  2. 2

    Improve tracking of interventions and staff recognition.

    Stated by Arriva Rail North (ARNStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  3. 3

    Revise induction training to add a suicide-prevention module for all staff.

    Stated by Arriva Rail North (ARNStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  4. 4

    Include suicide and trespass prevention measures in station bow-tie risk assessments and planned general inspections.

    Stated by Arriva Rail North (ARNStated completedThe respondent said that this action was complete when they made their response on 13 May 2019.
  5. 5

    Arrange a Samaritans-supported post-incident trauma-support course for trade-union representatives.

    Stated by Arriva Rail North (ARNStated plannedThe respondent said that this action was planned when they made their response on 13 May 2019.
  6. 6

    Continue working with industry groups to develop solutions for reducing railway suicide.

    Stated by Arriva Rail North (ARNStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  7. 7

    Provide and promote Samaritans Managing Suicidal Contacts training for staff.

    Stated by Arriva Rail North (ARNStated completedThe respondent said that this action was complete when they made their response on 13 May 2019.
  8. 8

    Implement the Suicide Prevention Plan aligned with rail-industry suicide-prevention guidance.

    Stated by Arriva Rail North (ARNStated completedThe respondent said that this action was complete when they made their response on 13 May 2019.
  9. 9

    Work with Network Rail to implement British Transport Police-recommended measures after incidents.

    Stated by Arriva Rail North (ARNStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  10. 10

    Develop bespoke training for customer-service controllers handling potentially suicidal customers’ calls and help-point use.

    Stated by Arriva Rail North (ARNStatus unclearThe respondent did not make the status of this action clear when they made their response on 13 May 2019.
  11. 11

    Provide suicide-intervention training to frontline staff through initial role training.

    Stated by Arriva Rail North (ARNStated completedThe respondent said that this action was complete when they made their response on 13 May 2019.
  12. 12

    Provide post-incident support and trauma-awareness training for staff and customers.

    Stated by Arriva Rail North (ARNStated completedThe respondent said that this action was complete when they made their response on 13 May 2019.
  13. 13

    Deliver RISSG suicide-prevention update briefings to frontline staff during 2019.

    Stated by Arriva Rail North (ARNStated plannedThe respondent said that this action was planned when they made their response on 13 May 2019.
  14. 14

    Explore ways to engage communities around hotspot locations.

    Stated by Arriva Rail North (ARNStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  15. 15

    Work with stakeholders to identify measures addressing hotspot locations.

    Stated by Arriva Rail North (ARNStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  16. 16

    Train staff in mental-health awareness through a bespoke one-day programme.

    Stated by Arriva Rail North (ARNStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Chester-le-Street is not classified as a suicide hotspot because it has not met the national threshold of three incidents within 12 months.

    Stated by Arriva Rail North (ARNDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a suicide-prevention campaign using station and digital media and posters.

Verbatim wording from the response

“• Development of a campaign to be deployed using a range of media- PIS screens, twitter, Facebook, multimedia screens and posters using a local poet;”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve tracking of interventions and staff recognition.

Verbatim wording from the response

“• Improving the tracking of interventions and staff recognition;”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise induction training to add a suicide-prevention module for all staff.

Verbatim wording from the response

“All frontline staff (drivers, conductors and station staff) receive training on suicide intervention as part of their initial training for their role. We are currently revising our induction training for all staff to further include a module in this area.”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include suicide and trespass prevention measures in station bow-tie risk assessments and planned general inspections.

Verbatim wording from the response

“• Inclusion of suicides and trespass prevention measures as part of our station bow-tie risk assessment and Planned General Inspections”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange a Samaritans-supported post-incident trauma-support course for trade-union representatives.

Verbatim wording from the response

“Post incident support is coordinated and offered to staff and customers by station staff in conjunction with the Samaritans. Trauma Awareness training using a bespoke in house course is available to all managers- to date 79 managers have attended this training. We are also arranging a course for Trade Union representatives together with the Samaritans to provide post incident trauma support.”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with industry groups to develop solutions for reducing railway suicide.

Verbatim wording from the response

“We are looking to bring forward out planned installation of CCTV on the station and will continue to work with industry groups to develop solutions to reducing suicide on the railway.”

Source location

2018-0386-Response-by-Arriva-1
Page 3 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide and promote Samaritans Managing Suicidal Contacts training for staff.

Verbatim wording from the response

“Staff are encouraged to attend the Samaritans Managing Suicidal Contacts course. The one-day course is specifically tailored to people working within the rail industry. This course focuses on the benefits of a short conversation with someone who may have suicidal feelings and the techniques required to sensitively support that person and help begin their recovery – known as ‘emotional first aid skills.’ The courses which take place in one of our two training centres in Leeds and Manchester and are advertised on our internal Learning Management System (LMS) and through a variety of internal communication channels. These courses can also be accessed by other railway industry stakeholders. Over 300 staff have attended this training since we launched it in 2010. In addition all our TSOs have undertaken this training.”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Suicide Prevention Plan aligned with rail-industry suicide-prevention guidance.

Verbatim wording from the response

“We have developed our Suicide Prevention Plan in line with the Rail Industry Suicide Prevention Duty Holders Group’s guidance for a 9 point plan and Leading Health and Safety on Britain’s Railways. The plan sets out how staff across ARN support the delivery of our plan and initiatives including:”

Source location

2018-0386-Response-by-Arriva-1
Page 1 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Network Rail to implement British Transport Police-recommended measures after incidents.

Verbatim wording from the response

“Following a suicide or attempted trespass multi-disciplinary meetings involving NwR, BTP, ARNs station manager and the Samaritans take place to identify any local actions that need to take place. Suicide awareness briefs from NwR are distributed to station managers on the anniversary of an event. TSOs are also actively deployed to these locations at this time to assist the station managers. We actively work with NwR to implement any BTP recommended measures following an incident such as signage, platform end protection.”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop bespoke training for customer-service controllers handling potentially suicidal customers’ calls and help-point use.

Verbatim wording from the response

“• Bespoke training for customer service controllers on how to handle calls/help point usage by potentially suicidal customers.”

Source location

2018-0386-Response-by-Arriva-1
Page 3 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide suicide-intervention training to frontline staff through initial role training.

Verbatim wording from the response

“All frontline staff (drivers, conductors and station staff) receive training on suicide intervention as part of their initial training for their role. We are currently revising our induction training for all staff to further include a module in this area.”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide post-incident support and trauma-awareness training for staff and customers.

Verbatim wording from the response

“Post incident support is coordinated and offered to staff and customers by station staff in conjunction with the Samaritans. Trauma Awareness training using a bespoke in house course is available to all managers- to date 79 managers have attended this training. We are also arranging a course for Trade Union representatives together with the Samaritans to provide post incident trauma support.”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver RISSG suicide-prevention update briefings to frontline staff during 2019.

Verbatim wording from the response

“• Update briefings to all frontline staff using RISSG videos and presentations to staff during 2019.”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore ways to engage communities around hotspot locations.

Verbatim wording from the response

“• Exploring ways to engage the wider communities at our hot spot locations;”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with stakeholders to identify measures addressing hotspot locations.

Verbatim wording from the response

“• Working with a broader group of stakeholders to identify measures to address hot spot locations such as in South Manchester and South Yorkshire.”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train staff in mental-health awareness through a bespoke one-day programme.

Verbatim wording from the response

“We are also in the midst of a programme to train all our staff in Mental Health Awareness using a bespoke one day course. Nearly 200 managers have been trained since July 2017.”

Source location

2018-0386-Response-by-Arriva-1
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Chester-le-Street is not classified as a suicide hotspot because it has not met the national threshold of three incidents within 12 months.

Verbatim wording from the response

“3. The station does not classify as a hot spot under British Transport Police’s definition which is used nationally to focus the work of cross industry working groups. Such locations are defined as having 3 or more suicides/attempted suicides in 12 months. This is the only fatality at Chester le Street since the commencement of National data collection in 2015.”

Source location

2018-0386-Response-by-Arriva-1
Page 3 · response
Published 13 May 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026