PFD report

Tcherno Bari · Prevention of Future Deaths report

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Issued 3 Jun 2024•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
12

Raised in this report

Recipients
8

Named on the report

Responses found
8

Of 8 recipients

Stated actions
31

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised12

  1. Failure to ensure police access to the written risk assessment
    Part of recurring concern: Failure of police operational communications to reliably share safety-critical informationPart of recurring concern: Unreliable police-hospital exchange of risk information during mental-health patient supervision
  2. Failure to provide attending police officers with the written risk rating
    Part of recurring concern: Unreliable missing-person responsePart of recurring concern: Unreliable police-hospital exchange of risk information during mental-health patient supervisionPart of recurring concern: Unreliable sharing of information about absent mental-health patients with police
  3. Failure to maintain an accurate and up-to-date missing person policy
    Part of recurring concern: Unreliable missing-person response
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.18

  1. Action

    Assign accountability for the missing persons policy to the new Executive Director of Quality and Safety/Chief Nursing Officer.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 June 2024.
  2. Action

    Deliver missing-person training and provide flash cards reminding managers of coordination, police liaison and daily appraisal responsibilities.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 June 2024.
  3. Action

    Require police to notify the Trust in writing of decisions and reasoning when not deploying immediately after critical concern is communicated.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 June 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.10

  1. Position

    West Midlands Police is responsible for responding to whether attending constables should consider mental health clinicians’ risk assessments.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure police access to the written risk assessment

Wider context from the report

“(7) The BSMHFT Missing Patient Policy and RCRP do not require BSMHFT to hand attending constables a copy of the risk assessment, or require attending constables, or later the Locate team, to request a copy of the risk assessment. In the event of a conflict about risk category, requiring attending constables to take early possession of the written risk assessment may lead to the police identifying they have overlooked key information and revisit their own risk category. ”

Is this part of a recurring concern?

Yes — Failure of police operational communications to reliably share safety-critical information; Unreliable police-hospital exchange of risk information during mental-health patient supervision.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide attending police officers with the written risk rating

Wider context from the report

“(1) I am not reassured BSMHFT staff are handing attending police officers ‘appendix C – risk rating’ as required by their missing person policy. I am not reassured WMP officers are aware they should be provided with ‘appendix C – risk rating’. Context: I did not accept the Nurse-in-Charge routinely used ‘appendix C – risk rating’, and police witnesses - including a Locate Sergeant, and the Head of Locate, a Detective Chief Inspector - indicated they had never seen ‘appendix C – risk rating’. ”

Is this part of a recurring concern?

Yes — Unreliable missing-person response; Unreliable police-hospital exchange of risk information during mental-health patient supervision; Unreliable sharing of information about absent mental-health patients with police.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain an accurate and up-to-date missing person policy

Wider context from the report

“(5) The BSMHFT Missing Person Policy purports to append WMP’s missing person process but makes no mention of RCRP. I am not reassured the BSMHFT Missing Person Policy is therefore accurate and up-to-date. ”

Is this part of a recurring concern?

Yes — Unreliable missing-person response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of police officer awareness of the required risk rating

Wider context from the report

“(1) I am not reassured BSMHFT staff are handing attending police officers ‘appendix C – risk rating’ as required by their missing person policy. I am not reassured WMP officers are aware they should be provided with ‘appendix C – risk rating’. Context: I did not accept the Nurse-in-Charge routinely used ‘appendix C – risk rating’, and police witnesses - including a Locate Sergeant, and the Head of Locate, a Detective Chief Inspector - indicated they had never seen ‘appendix C – risk rating’. ”

Is this part of a recurring concern?

Yes — Failure of police operational communications to reliably share safety-critical information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate the RCRP challenge process to BSMHFT

Wider context from the report

“(4) I am not reassured the RCRP ‘challenge’ process has been effectively communicated to BSMHFT. Context: I was told by WMP’s Head of Locate there has been an agreed ‘challenge’ process to WMP’s decision on risk category since February 2024, albeit BSMHFT have never used it. However, I heard from BSMHFT’s Head of Acute Nursing that there was no such process. Further, she explained ongoing frustration bearing in mind BSMHFT’s expertise, that WMP often do not accept BSMHFT’s reported high-risk category, WMP often do not communicate they have not accepted it with BSMHFT only finding out much later, and WMP often close missing patient investigations without informing BSMHFT. ”

Is this part of a recurring concern?

Yes — Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in communicating police disagreement with the reported risk category

Wider context from the report

“(4) I am not reassured the RCRP ‘challenge’ process has been effectively communicated to BSMHFT. Context: I was told by WMP’s Head of Locate there has been an agreed ‘challenge’ process to WMP’s decision on risk category since February 2024, albeit BSMHFT have never used it. However, I heard from BSMHFT’s Head of Acute Nursing that there was no such process. Further, she explained ongoing frustration bearing in mind BSMHFT’s expertise, that WMP often do not accept BSMHFT’s reported high-risk category, WMP often do not communicate they have not accepted it with BSMHFT only finding out much later, and WMP often close missing patient investigations without informing BSMHFT. ”

Is this part of a recurring concern?

Yes — Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to require attending constables to give particular regard to mental health clinicians’ risk expertise

Wider context from the report

“(8) RCRP and APP do not require attending constables to have particular regard to the expertise of mental health clinicians and hesitate or be extra vigilant before rejecting their opinion on risk category. RCRP and APP appear to regard reports from mental health clinicians no differently to those from members of the public, and family and friends of the missing person. Context: police witnesses agreed that BSMHFT clinicians were the experts on mental health diagnosis, including identifying those conditions that carry an increased risk of suicide, and assessing the risk of suicide generally. However, this case demonstrates how in the heat of the moment an (inexperienced) attending constable can overlook that expertise and quickly dismiss it. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of formal notification of police disagreement about risk category

Wider context from the report

“(6) RCRP does not require WMP to formally indicate to BSMHFT (i.e. via a form) when the police have taken a different view about the risk category. BSMHFT will often be unaware of the different view taken by the police rendering the ‘challenge’ process redundant and reducing the chances of the police identifying they have overlooked key information. ”

Is this part of a recurring concern?

Yes — Failure of police operational communications to reliably share safety-critical information; Unreliable inter-agency information sharing for coordinated care; Unreliable sharing of safety-critical risk information between police, healthcare and probation services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of Clinical Service Managers to coordinate attempts to locate high-risk missing patients

Wider context from the report

“(3) I am not reassured BSMHFT Clinical Service Managers (‘CSMs’) are (a) coordinating the attempts to locate high-risk missing patients, and (b) inviting a representative from WMP to attend ‘daily appraisal’ meetings to discuss the high-risk missing patient’s absence as required by their missing patient policy. I am not reassured WMP officers are aware this is the CSM’s role and of the expectation of being invited to a ‘daily appraisal’. Context: this process did not happen in Mr Bari’s case, and the WMP’s Head of Locate said she was not aware of the police ever being invited by a CSM to attend a ‘daily appraisal’. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to inform BSMHFT when missing patient investigations are closed

Wider context from the report

“(4) I am not reassured the RCRP ‘challenge’ process has been effectively communicated to BSMHFT. Context: I was told by WMP’s Head of Locate there has been an agreed ‘challenge’ process to WMP’s decision on risk category since February 2024, albeit BSMHFT have never used it. However, I heard from BSMHFT’s Head of Acute Nursing that there was no such process. Further, she explained ongoing frustration bearing in mind BSMHFT’s expertise, that WMP often do not accept BSMHFT’s reported high-risk category, WMP often do not communicate they have not accepted it with BSMHFT only finding out much later, and WMP often close missing patient investigations without informing BSMHFT. ”

Is this part of a recurring concern?

Yes — Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to invite police representatives to daily appraisal meetings

Wider context from the report

“(3) I am not reassured BSMHFT Clinical Service Managers (‘CSMs’) are (a) coordinating the attempts to locate high-risk missing patients, and (b) inviting a representative from WMP to attend ‘daily appraisal’ meetings to discuss the high-risk missing patient’s absence as required by their missing patient policy. I am not reassured WMP officers are aware this is the CSM’s role and of the expectation of being invited to a ‘daily appraisal’. Context: this process did not happen in Mr Bari’s case, and the WMP’s Head of Locate said she was not aware of the police ever being invited by a CSM to attend a ‘daily appraisal’. ”

Is this part of a recurring concern?

Yes — Inadequate multi-agency safeguarding coordination.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of routine monitoring to ensure completion of the risk rating

Wider context from the report

“(2) A ‘monitoring tool’ in the BSMHFT Missing Patient Policy requires routine monitoring to ensure nurses are completing ‘appendix A’ and ‘appendix B’, but not ‘appendix C – risk rating’. Context: I was told this is under review, however I was concerned this is still outstanding 9 months following the death. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign accountability for the missing persons policy to the new Executive Director of Quality and Safety/Chief Nursing Officer.

Verbatim wording from the response

“At the time of the inquest the Missing Persons Policy was being updated, in line with changes from Right Care Right Person (RCRP). Since this time the update has been completed and there have been a number of changes made. In addition the Trust have a new Executive Director of Quality and Safety/Chief Nursing officer who will be accountable for the policy. The updated policy has included valued feedback from the inquest. I can inform you that the appendix C risk rating form that you saw at the inquest has been stepped down, due to emerging evidence in the area. The new version of Appendix C form is a decision recording form which also includes a section which sets out ‘why is the risk is considered to be present’. The form will be read out to the police in the recorded phone call and it will also be handed over to the police when they attend.”

Source location

Response from BSMHFT
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver missing-person training and provide flash cards reminding managers of coordination, police liaison and daily appraisal responsibilities.

Verbatim wording from the response

“On 25 June 2024 there was a training session put together which was attended by Clinical Service Managers, Nurse Managers, Matrons, Ward Managers for the in-patient wards and the Home Treatment Team Managers. During the session this inquest was used as a training tool and staff were reminded of their professional responsibilities, particularly around the co-ordination with police and daily meetings. Flash cards were provided to ensure that CSM’s are reminded of what they should be doing when patients go missing.”

Source location

Response from BSMHFT
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require police to notify the Trust in writing of decisions and reasoning when not deploying immediately after critical concern is communicated.

Verbatim wording from the response

“Under the updated policy the police will formally notify BSMHFT in writing, with their decision and reasoning if they have decided not to deploy immediately, when critical concern is communicated to them by a mental health nurse in regard to a inpatient who is missing. This would enable the escalation process to be taken forward by senior clinicians as set out in Appendix K, if necessary.”

Source location

Response from BSMHFT
Page 3 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue updating and circulating the escalation process when contact details change.

Verbatim wording from the response

“The updated policy sets out clearly the RCRP escalation process (challenge process) under Appendix K. This has been circulated to responsible clinicians and senior nurses within BSMHFT. As the escalation procedure contact details alter in the future, the process will continue to be updated and circulated to all senior clinicians in BSMHFT and will continue to be part of the missing persons policy.”

Source location

Response from BSMHFT
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate the RCRP escalation process to responsible clinicians, senior nurses and clinical staff, including its incorporation in the updated policy.

Verbatim wording from the response

“The updated policy sets out clearly the RCRP escalation process (challenge process) under Appendix K. This has been circulated to responsible clinicians and senior nurses within BSMHFT. As the escalation procedure contact details alter in the future, the process will continue to be updated and circulated to all senior clinicians in BSMHFT and will continue to be part of the missing persons policy.”

Source location

Response from BSMHFT
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and approve the missing persons policy to incorporate RCRP, national guidance, partnership requirements and inquest feedback.

Verbatim wording from the response

“At the time of the inquest the Missing Persons Policy was being updated, in line with changes from Right Care Right Person (RCRP). Since this time the update has been completed and there have been a number of changes made. In addition the Trust have a new Executive Director of Quality and Safety/Chief Nursing officer who will be accountable for the policy. The updated policy has included valued feedback from the inquest. I can inform you that the appendix C risk rating form that you saw at the inquest has been stepped down, due to emerging evidence in the area. The new version of Appendix C form is a decision recording form which also includes a section which sets out ‘why is the risk is considered to be present’. The form will be read out to the police in the recorded phone call and it will also be handed over to the police when they attend.”

Source location

Response from BSMHFT
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce quarterly and annual audits of Appendix C completion and present them to the clinical governance committee.

Verbatim wording from the response

“The updated policy, which has now been approved by both the Trust and our colleagues in the West Midlands Police has an updated Audit and Monitoring tool which requires quarterly and annual audits to be presented to the clinical governance committee for assurance, lead by the Matron for each inpatient area. Whilst this previously did not include Appendix C, it has now been updated to include this.”

Source location

Response from BSMHFT
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Replace Appendix C with a decision-recording form documenting the reasons for critical concern and provide it to attending police officers.

Verbatim wording from the response

“At the time of the inquest the Missing Persons Policy was being updated, in line with changes from Right Care Right Person (RCRP). Since this time the update has been completed and there have been a number of changes made. In addition the Trust have a new Executive Director of Quality and Safety/Chief Nursing officer who will be accountable for the policy. The updated policy has included valued feedback from the inquest. I can inform you that the appendix C risk rating form that you saw at the inquest has been stepped down, due to emerging evidence in the area. The new version of Appendix C form is a decision recording form which also includes a section which sets out ‘why is the risk is considered to be present’. The form will be read out to the police in the recorded phone call and it will also be handed over to the police when they attend.”

Source location

Response from BSMHFT
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share information with health systems on establishing multi-agency governance, delivery structures, risk management, escalation and communication.

Verbatim wording from the response

“To support implementation, NHS England has shared information with health systems about setting up multi-agency governance and delivery structures to oversee delivery, manage risks and escalations and enable open communication between local”

Source location

Response from NHS England
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue guidance to health systems covering multi-agency governance, delivery structures and real-time and retrospective escalation processes.

Verbatim wording from the response

“partners, including to resolve any challenges. Information has also been shared on escalation protocols, including the need for local partners to set up real-time escalation processes (in response to a situation that is currently live) and retrospective escalation processes (to review situations that have occurred, learn lessons and agree changes going forward). This information will be included in guidance that NHS England will issue to health systems shortly.”

Source location

Response from NHS England
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a full review of the Mental Health APP and include officers’ consideration of mental health clinicians’ expertise.

Verbatim wording from the response

“The College has been working with the NPCC to ensure that the Missing Persons APP is as clear as possible in relation to communication between police and mental health services. We continually keep under review any amendments required including the need to update the language used in the APP to include a stronger emphasis on consulting mental health services. The College is also currently undertaking a full review of the Mental Health APP, and the points raised in regard to officers having regard to the expertise of mental health clinicians will be included within this review process.”

Source location

Response from College of Policing
Page 3 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the National Police Chiefs’ Council to clarify Missing Persons APP communication between police and mental health services, including stronger emphasis on consultation.

Verbatim wording from the response

“• Mental health services should be consulted if a person is thought to be suicidal or suffering from a mental health crisis to find out if the person is known to them.”

Source location

Response from College of Policing
Page 3 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the WMP student training programme to emphasise clinician risk assessments, rationale, recording, and the challenge process.

Verbatim wording from the response

“The WMP student training programme and input with regard to missing persons will also be updated to reflect the importance of this conversation, giving due weight to a clinician’s risk assessment and rationale and recording this so the challenge process can be enacted, if appropriate.”

Source location

Response from West Midlands Police
Page 4 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the WMP Missing Person Policy to address daily appraisal attendance, clinician risk assessments, recording, and investigation-closure notifications.

Verbatim wording from the response

“BSMHFT and send an appropriate staff member, as required. The WMP missing persons policy will be updated to reflect this.”

Source location

Response from West Midlands Police
Page 4 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a process for officers to request electronic risk assessments through a central Locate Team inbox with overnight supervisory monitoring.

Verbatim wording from the response

“WMP recognise the importance that the BSMHFT risk assessment is shared with officers (referred to as ‘Appendix C’ in the PFD report) and that attending constables know to request this. Whilst officers will be reminded, within the policy update, to request a copy of the risk assessment and to take possession of it they will also be given an email address to provide to BSMHFT. BSMHFT will be asked to provide the risk assessment (Appendix C) electronically to this email address. The risk assessment will be received into the central Locate Team inbox ensuring a hard copy document is not misplaced and enabling timely supervisory review, if required. The Locate Team inbox is only monitored until 10pm. Therefore, for overnight issues the Duty Sergeant will be asked to monitor the inbox and to escalate any issues through supervision where appropriate.”

Source location

Response from West Midlands Police
Page 4 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain and disseminate the partner escalation process, including direct access to the Force Duty Manager for decision reviews.

Verbatim wording from the response

“HM Coroner was made aware of an escalation process that has also been put in place for our partner agencies during the inquest, should partners be concerned that a WMP colleague has not made the correct decision. The telephone number for contacting the most senior WMP officer on duty in the Force Contact Department has been shared (see Exhibit 1 below). This number allows partners to speak to the WMP Force Duty Manager directly, who will immediately seek a review of the decisions made.”

Source location

Response from West Midlands Police
Page 3 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the National Partnership Agreement setting principles and guidance for applying Right Care Right Person at the policing–mental health interface.

Verbatim wording from the response

“It may help if I outline the rationale and purpose of the National Partnership Agreement (NPA), as the Home Office was one of the signatories when it was published in July 2023.”

Source location

Response from the Home Office
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and publish national Right Care Right Person guidance, toolkit and implementation materials for police forces and partner agencies.

Verbatim wording from the response

“It is also worthy of note that the first phase of the NPCC/College of Policing RCRP guidance was not published until July 2023 (alongside the NPA) which included the Senior responsible officer SRO role, Baseline and evaluation criteria and communication plan considerations modules. The policy considerations, force control room implementation and e-learning modules were published in December 2023. This was followed by the Implementation principles for incidents involving children in June 2024. It is our understanding that West Midlands Police are currently reviewing their policies and procedures against the Right Care Right Person national guidance.”

Source location

Response from NPCC
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

West Midlands Police is responsible for responding to whether attending constables should consider mental health clinicians’ risk assessments.

Verbatim wording from the response

“8) RCRP and APP do not require attending constables to have particular regard to the expertise of mental health clinicians and hesitate to be extra vigilant before rejecting their opinion on risk category.”

Source location

Response from BSMHFT
Page 3 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operational and clinical partners are best placed to respond to relevant concerns and reassess local risk, communication and escalation processes.

Verbatim wording from the response

“Your report raises concerns about missing persons policy and Right Care, Right Person (RCRP), and I note that you have directed your report to the Department of Health and Social Care (DHSC) as a party to the National Partnership Agreement (NPA) on RCRP. I also note that you have raised concerns with other relevant partners, including representatives from Birmingham and Solihull Mental Health NHS Foundation Trust, West Midlands Police and NHS England. Given the operational independence of police forces and the autonomy of clinical decision making, those partners are best placed to respond to some of the concerns you raise. DHSC does have a role in setting guidance and direction to the mental health sector and I will respond on these points in particular.”

Source location

Response from DHSC
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing APP and toolkit guidance, together with the Mental Health APP review, are considered sufficient to address the highlighted issues.

Verbatim wording from the response

“The College has been working with the NPCC to ensure that the Missing Persons APP is as clear as possible in relation to communication between police and mental health services. We continually keep under review any amendments required including the need to update the language used in the APP to include a stronger emphasis on consulting mental health services. The College is also currently undertaking a full review of the Mental Health APP, and the points raised in regard to officers having regard to the expertise of mental health clinicians will be included within this review process.”

Source location

Response from College of Policing
Page 3 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The mental health trust cannot formally record differing risk opinions because it lacks access to police systems.

Verbatim wording from the response

“The PFD Report also addresses the issue of difference between the WMP and BSMHFT risk categories. BSMHFT does not have access to WMP systems or to the COMPACT log which is used to record a missing person investigation so could not use this to formally indicate a difference in opinion. However, the WMP missing persons policy will be updated to remind all officers, when attending such calls to identify the mental health trust’s risk category and to recognise the importance of clinician’s expertise in determining the risk assessment. Officers will be reminded that they must consider risk from the stakeholder/partner perspective and obtain the rationale of the treating clinician where there is a difference. This should then be recorded on COMPACT and fed back to WMP supervisors and shared with the reporting partner agency.”

Source location

Response from West Midlands Police
Page 4 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Specific issues concerning police ways of working are for the National Police Chiefs’ Council, College of Policing and West Midlands Police to address.

Verbatim wording from the response

“As you are aware, police forces are operationally independent and so it is for the National Police Chiefs’ Council, the College of Policing and West Midlands Police to address the specific issues raised about their ways of working as they relate to the inquest into the death of Mr Bari, and I know they have written to you separately on this matter.”

Source location

Response from the Home Office
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Each Chief Constable decides whether and when to implement Right Care Right Person and which elements of the national framework to adopt.

Verbatim wording from the response

“As Policing is operationally independent, each Chief Constable has to decide whether and when to implement Right Care Right Person and how much of the framework set out in the National Partnership Agreement and supporting guidance they wish to adopt.”

Source location

Response from the Home Office
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Missing Persons is outside Right Care Right Person, so existing police procedures for police involvement should continue.

Verbatim wording from the response

“healthcare facilities. Missing Persons is not a part of this and existing police procedure regarding police involvement should continue to operate.”

Source location

Response from the Home Office
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operational implementation of Right Care, Right Person is assigned to Chief Constables rather than Police and Crime Commissioners.

Verbatim wording from the response

“At a local policing level, PCCs are not responsible for making operational policing decisions, including the implementation of Right Care, Right Person, this is a decision for Chief Constables. Rather, PCCs are responsible for scrutinising their Chief Constables and holding them to account for the delivery of their duties. Additionally, PCCs have responsibilities to commission services, and where necessary, to bring partners together and work with them.”

Source location

Response from APCC
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The APCC cannot mandate its members to undertake actions in response to the identified safety concerns.

Verbatim wording from the response

“As a membership body, the APCC cannot mandate actions upon its members. However, our role does include the provision of advice and recommendations to inform our members’ local activities, including the development of evidence-based guidance.”

Source location

Response from APCC
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

RCRP did not apply because the case was treated as a missing person involving immediate risk requiring police response.

Verbatim wording from the response

“The Missing persons framework is another distinct policy area which falls outside of RCRP when it is established that a persons whereabouts cannot be ascertained and all reasonable enquiries have been made by the informant to ascertain their whereabouts.”

Source location

Response from NPCC
Page 2 · response
Published 6 June 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. 1

    Provide online policy training, clinical-area flash cards and posters, and intranet promotion of the updated missing persons policy.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 June 2024.
  2. 2

    Prepare and share reflective learning from the most recent missing-person case with relevant clinical areas.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 6 June 2024.
  3. 3

    Operate a national oversight group to review escalated Right Care, Right Person concerns and identify actions for national partners.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 6 June 2024.
  4. 4

    Discuss Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 6 June 2024.
  5. 5

    Publish the Right Care Right Person guidance toolkit with the National Police Chiefs’ Council and national partners.

    Stated by College of PolicingStated completedThe respondent said that this action was complete when they made their response on 6 June 2024.
  6. 6

    Provide additional RCRP training and use a decision tree to guide Force Contact Call Handler deployment decisions.

    Stated by West Midlands PoliceStated completedThe respondent said that this action was complete when they made their response on 6 June 2024.
  7. 7

    Require relevant frontline officers to complete the mandatory national RCRP training package.

    Stated by West Midlands PoliceStatus at responseThe respondent said that this action was partly complete when they made their response on 6 June 2024.
  8. 8

    Create a Vulnerability Desk staffed by mental health, missing-from-home, and supervisory subject-matter experts.

    Stated by West Midlands PoliceStated completedThe respondent said that this action was complete when they made their response on 6 June 2024.
  9. 9

    Embed links between the RCRP and Missing Person policies so relevant missing-person procedures apply to qualifying RCRP reports.

    Stated by West Midlands PoliceStated completedThe respondent said that this action was complete when they made their response on 6 June 2024.
  10. 10

    Co-sign the National Partnership Agreement supporting rollout of the Right Care, Right Person approach.

    Stated by Association of Police and Crime CommissionersStated completedThe respondent said that this action was complete when they made their response on 6 June 2024.
  11. 11

    Seek assurances that relevant operational learning from the report is shared with local areas.

    Stated by Association of Police and Crime CommissionersStated plannedThe respondent said that this action was planned when they made their response on 6 June 2024.
  12. 12

    Keep Right Care, Right Person guidance under review with national health and policing partners.

    Stated by Association of Police and Crime CommissionersStated in progressThe respondent said that this action was in progress when they made their response on 6 June 2024.
  13. 13

    Develop and launch guidance encouraging PCC oversight of Right Care, Right Person planning and delivery.

    Stated by Association of Police and Crime CommissionersStated completedThe respondent said that this action was complete when they made their response on 6 June 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    NHS England addresses only concerns about high-risk missing mental health patients that fall within its remit.

    Stated by NHS EnglandOutside remitThe respondent said that this matter was outside its role or authority.
  2. 2

    BSMHFT and West Midlands Police should respond to many concerns, with the Integrated Care Board seeking assurance from both organisations.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide online policy training, clinical-area flash cards and posters, and intranet promotion of the updated missing persons policy.

Verbatim wording from the response

“The new policy has now been approved on 2 July and in addition to this being circulated to all clinical staff, training on the Policy will also be in place in the next 6 weeks. The training will target two key areas; there will be online training for staff to watch and also flash cards and posters in clinical areas which will flag the key points staff needed to remember to do in the cases of patients going missing. There will also be promotion on the Trust intranet for staff to alert them to the new policy and the training materials.”

Source location

Response from BSMHFT
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare and share reflective learning from the most recent missing-person case with relevant clinical areas.

Verbatim wording from the response

“Since the inquest, when incidents of patient’s going missing have occurred the correct processes have been followed. Reflection is being prepared for the most recent case and will be shared with the areas to ensure lesson learning is being shared.”

Source location

Response from BSMHFT
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a national oversight group to review escalated Right Care, Right Person concerns and identify actions for national partners.

Verbatim wording from the response

“NHS England takes all reports of actions that have not followed the principles of RCRP seriously. A national oversight group has been set up, involving members from all organisations that signed the RCRP, as well as representatives from wider health, children and adult’s social care, police and voluntary, community, faith and social enterprise (VCFSE) sector organisations. The purpose of this group is to review any concerns and issues with RCRP that have been escalated nationally, to identify any action required by national partners in relation to concerns and issues raised. This oversight group feeds into a regular ministerial working group set-up to oversee RCRP roll-out.”

Source location

Response from NHS England
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events are shared across the NHS at both a national and regional level, and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the Right Care Right Person guidance toolkit with the National Police Chiefs’ Council and national partners.

Verbatim wording from the response

“The College of Policing work closely with the National Police Chiefs’ Council (NPCC) who have established a national Right Care Right Person (RCRP) team to support forces by providing advice and guidance in their development and implementation of RCRP. The College of Policing have worked with the NPCC to publish a guidance toolkit; Right Care Right Person toolkit | College of Policing”

Source location

Response from College of Policing
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional RCRP training and use a decision tree to guide Force Contact Call Handler deployment decisions.

Verbatim wording from the response

“Additional training has been provided to WMP Force Contact Call Handlers to ensure that the right deployment decisions are made when calls are received from members of the public or partners. This includes consideration as to whether the call relates to an Article 2 (immediate risk to life) or Article 3 (immediate threat of serious harm) issue, and where these are present to deploy a police resource only where there is a clear policing role. If there is a medical need only, with no policing role, even where Article 2 and/or Article 3 issues apply, then WMAS or mental health services may be the most appropriate agency to attend without police. A decision tree has been designed to support the correct application of the RCRP policy by call takers.”

Source location

Response from West Midlands Police
Page 3 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require relevant frontline officers to complete the mandatory national RCRP training package.

Verbatim wording from the response

“A national training package developed by the College of Policing covering RCRP has been made mandatory for front line officers who are likely to be dispatched to these types of calls to ensure that they also understand the decision-making process. This package was deemed mandatory in the spring of 2024 and the current completion rate of those colleagues required to do so sits at 90%.”

Source location

Response from West Midlands Police
Page 3 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a Vulnerability Desk staffed by mental health, missing-from-home, and supervisory subject-matter experts.

Verbatim wording from the response

“A Vulnerability Desk has also been created within Force Contact which operates in line with the RCRP policy allowing call handlers and operational colleagues the ability to escalate complex concerns to this”

Source location

Response from West Midlands Police
Page 4 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed links between the RCRP and Missing Person policies so relevant missing-person procedures apply to qualifying RCRP reports.

Verbatim wording from the response

“The WMP Missing Person Policy is distinct to the WMP RCRP policy, but it is recognised that they must compliment each other as some RCRP initial reports will become missing person enquiries. This is written into the RCRP person policy stating”

Source location

Response from West Midlands Police
Page 4 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Co-sign the National Partnership Agreement supporting rollout of the Right Care, Right Person approach.

Verbatim wording from the response

“The APCC is the national membership body that supports Police and Crime Commissioners (PCCs), Police, Fire and Rescue Commissioners (PFCCs), Deputy Mayors and other local policing bodies in England and Wales to provide national leadership and drive strategic change across the policing, criminal justice, and wider community safety landscape, to keep communities safe. This role is partly evidenced by our decision, based on member feedback, to co-sign the National Partnership Agreement in July 2023, an agreement that supports the roll out of the Right Care, Right Person approach.”

Source location

Response from APCC
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Seek assurances that relevant operational learning from the report is shared with local areas.

Verbatim wording from the response

“With regard to operational learning arising from this Prevention of Future Deaths Report, we understand colleagues from the National Police Chiefs’ Council are reviewing your correspondence to identify relevant national learning. The APCC meets regularly with these colleagues and will seek assurances that where appropriate any identified learning is shared with local areas. We also understand that West Midlands Police is closely considering the report in line with their operational activities to identify learning.”

Source location

Response from APCC
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Keep Right Care, Right Person guidance under review with national health and policing partners.

Verbatim wording from the response

“The APCC guidance also advocates for PCCs to work closely with partners, including health and local authorities to develop robust implementation plans, and forums to discuss issues as they arise and to agree appropriate solutions. A copy of this guidance, which we keep under review with input from national health and policing partners, is available to read here - https://www.apccs.police.uk/media/9608/apcc-guidance-right-care-right-person-april-2024.pdf#/media/edit/31855”

Source location

Response from APCC
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and launch guidance encouraging PCC oversight of Right Care, Right Person planning and delivery.

Verbatim wording from the response

“To reflect these key responsibilities, the APCC has developed guidance for members on the Right Care, Right Person approach. The guidance, which was launched in April 2024, strongly encourages PCC oversight of the planning and delivery of the Right Care, Right Person approach to ensure vulnerable people receive the right support from the right services.”

Source location

Response from APCC
Page 2 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England addresses only concerns about high-risk missing mental health patients that fall within its remit.

Verbatim wording from the response

“Your Report raises concerns over gaps in knowledge and the coordination and application of the local policies in place, and in use by Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) and West Midlands Police (WMP), for high-risk mental health patients that go missing, requiring effective and meaningful multi-agency coordination. I note that you have directed your Report to NHS England as a party to the National Partnership Agreement: Right Care, Right Person (RCRP) and our response to you focuses only on the areas of concern that come under our remit.”

Source location

Response from NHS England
Page 1 · response
Published 6 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

BSMHFT and West Midlands Police should respond to many concerns, with the Integrated Care Board seeking assurance from both organisations.

Verbatim wording from the response

“It is appropriate that BSMHFT and WMP respond to many of the concerns raised in your Report. My Midlands colleagues have shared your Report with the Chief Medical Officer for Birmingham and Solihull Integrated Care Board, as the commissioner of services from BSMHFT, to ensure that they seek assurance from both BSMHFT and WMP that the concerns in your Report have been addressed.”

Source location

Response from NHS England
Page 2 · response
Published 6 June 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
8/8

Data last updated 7 September 2026