PFD report

Upali Meththanananda · Prevention of Future Deaths report

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Issued 17 Jun 2025•North East Kent

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to document discussions and advice from other organisations or third parties
    Part of recurring concern: Failure to reliably record safety information received from external organisations
  2. Failure to use required procedure forms and document procedures
  3. Failure to document clinical events and observations
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Begin a Surgical Teams trial of the Sunrise Mobile application on tablet devices to assess point-of-care documentation.

    Stated by East Kent Hospitals University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 3 July 2025.
  2. Action

    Plan ongoing documentation audits within Care Groups to monitor quality and improvement progress.

    Stated by East Kent Hospitals University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 3 July 2025.
  3. Action

    Plan digitisation of surgical care plans and review Local Safety Standards for Invasive Procedures to support digital documentation and compliance.

    Stated by East Kent Hospitals University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 3 July 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document discussions and advice from other organisations or third parties

Wider context from the report

“(1) I was concerned about the documentation as the inquest process had been hampered by the poor documentation and whilst I accepted that clinicians may have been providing care and not always documenting the care provided during this time the importance of documentation cannot be understated. However it was not just in the emergency setting where the clinical notes were lacking the clinical notes did not record key events and observations taken even in the period prior to his collapse. Clinical observations were not documented, meaning that trends were not available to treating clinicians and they would not have a full picture upon which to base any clinical decisions. Discussions between clinicians at other organisations were also not documented and forms used by the hospital for procedures were not used as required even by experienced clinicians. Whilst I heard some improvements had been made by the witness who presented the Trust's action plan I remained concerned that the failure to document procedures and observations as well as advice given from third parties could lead to clinicians who take over care for a patient not having a full picture and leading to risks to patients in the future. ”

Is this part of a recurring concern?

Yes — Failure to reliably record safety information received from external organisations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use required procedure forms and document procedures

Wider context from the report

“(1) I was concerned about the documentation as the inquest process had been hampered by the poor documentation and whilst I accepted that clinicians may have been providing care and not always documenting the care provided during this time the importance of documentation cannot be understated. However it was not just in the emergency setting where the clinical notes were lacking the clinical notes did not record key events and observations taken even in the period prior to his collapse. Clinical observations were not documented, meaning that trends were not available to treating clinicians and they would not have a full picture upon which to base any clinical decisions. Discussions between clinicians at other organisations were also not documented and forms used by the hospital for procedures were not used as required even by experienced clinicians. Whilst I heard some improvements had been made by the witness who presented the Trust's action plan I remained concerned that the failure to document procedures and observations as well as advice given from third parties could lead to clinicians who take over care for a patient not having a full picture and leading to risks to patients in the future. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document clinical events and observations

Wider context from the report

“(1) I was concerned about the documentation as the inquest process had been hampered by the poor documentation and whilst I accepted that clinicians may have been providing care and not always documenting the care provided during this time the importance of documentation cannot be understated. However it was not just in the emergency setting where the clinical notes were lacking the clinical notes did not record key events and observations taken even in the period prior to his collapse. Clinical observations were not documented, meaning that trends were not available to treating clinicians and they would not have a full picture upon which to base any clinical decisions. Discussions between clinicians at other organisations were also not documented and forms used by the hospital for procedures were not used as required even by experienced clinicians. Whilst I heard some improvements had been made by the witness who presented the Trust's action plan I remained concerned that the failure to document procedures and observations as well as advice given from third parties could lead to clinicians who take over care for a patient not having a full picture and leading to risks to patients in the future. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Begin a Surgical Teams trial of the Sunrise Mobile application on tablet devices to assess point-of-care documentation.

Verbatim wording from the response

“○ A trial will begin in the Surgical Teams at QEQM in August with the use of the 'Sunrise Mobile' (Sunrise™ - EKHUFT Electronic Medical Record (EMR)) application on a tablet device to assess whether this can facilitate more real-time documentation at the point of care to improve the quality of documentation in an acute setting by providing an easier and more portable hardware device over a computer on wheels.”

Source location

2025-0308 Response from East Kent Hospitals NHS Trust
Page 2 · response
Published 3 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Plan ongoing documentation audits within Care Groups to monitor quality and improvement progress.

Verbatim wording from the response

“As part of our commitment to continually review and improve quality we recently undertook a trust wide audit supported by our Clinical Audit and Improvement Team of documentation across the organisation in all representative care settings. This highlighted a number of areas for improvement of both digital and written documentation which will be presented to our Operational Quality Governance Committee for support and communication across Care Groups. Following this ongoing documentation audits will be planned within Care Groups to monitor quality and progress in improvement.”

Source location

2025-0308 Response from East Kent Hospitals NHS Trust
Page 2 · response
Published 3 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Plan digitisation of surgical care plans and review Local Safety Standards for Invasive Procedures to support digital documentation and compliance.

Verbatim wording from the response

“○ The digitisation of the surgical care plan documentation is being planned and along with this a review of Local Safety Standards for Invasive Procedures (“LocSSIPs”) to plan for digitisation. This will ensure they are always visible in the medical record and drive compliance with documentation through mandating where appropriate data entry.”

Source location

2025-0308 Response from East Kent Hospitals NHS Trust
Page 3 · response
Published 3 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce the improved Electronic Discharge Notification for clearer clinical documentation.

Verbatim wording from the response

“○ A communication plan will be actioned in August (importantly coinciding with the new intake of Resident Doctors in August as part of their training) to continue to highlight the importance of accurate and timely clinical documentation both in the inpatient and emergency settings but also in the discharge of patients to our clinical colleagues in the community through the Electronic Discharge Notification (EDN). A new EDN went live in April with significant improvements in clarity of documentation. The communications plan specifically addresses the use of 'copy and pasting' within the digital clinical notes.”

Source location

2025-0308 Response from East Kent Hospitals NHS Trust
Page 2 · response
Published 3 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install improved electronic medical record trend charting to show observation-parameter trends over time.

Verbatim wording from the response

“○ We are waiting for our Electronic Medical Record (EMR) supplier to install an improved trend charting which will allow clearer visibility of trends in specific observation parameters over time (i.e. 24 hours/12 hours). This should be installed by the end of September 2025.”

Source location

2025-0308 Response from East Kent Hospitals NHS Trust
Page 2 · response
Published 3 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct Gemba walks in emergency and inpatient settings to identify documentation and point-of-care process improvements.

Verbatim wording from the response

“○ Gemba walks were conducted across the emergency and inpatient settings on the 3rd July and 1st August at Queen Elizabeth the Queen Mother (QEQM) Hospital in Margate. A Gemba walk is a walk through of the clinical environment for senior leaders to review how processes are working in real time at the point of care to see for themselves where issues are arising. Actions are then set to follow up on these issues and improve the interface between patient care and note taking.”

Source location

2025-0308 Response from East Kent Hospitals NHS Trust
Page 2 · response
Published 3 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake IT and Clinical IT team walks to review hardware provision, accessibility and reliability for real-time documentation.

Verbatim wording from the response

“○ Following feedback from the Gemba walks, additional IT Technical Team walks of the emergency and inpatient settings along with the Clinical IT Team will be undertaken in August to review the current IT hardware across settings. We will review provision, accessibility and reliability of hardware to ensure clinical teams have access to the right technology at the point of care to facilitate and encourage real-time documentation and recording of clinical parameters and observations.”

Source location

2025-0308 Response from East Kent Hospitals NHS Trust
Page 2 · response
Published 3 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a trust-wide audit of clinical documentation across representative care settings.

Verbatim wording from the response

“As part of our commitment to continually review and improve quality we recently undertook a trust wide audit supported by our Clinical Audit and Improvement Team of documentation across the organisation in all representative care settings. This highlighted a number of areas for improvement of both digital and written documentation which will be presented to our Operational Quality Governance Committee for support and communication across Care Groups. Following this ongoing documentation audits will be planned within Care Groups to monitor quality and progress in improvement.”

Source location

2025-0308 Response from East Kent Hospitals NHS Trust
Page 2 · response
Published 3 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a communication plan highlighting accurate, timely clinical documentation, discharge documentation and appropriate use of copying and pasting.

Verbatim wording from the response

“○ A communication plan will be actioned in August (importantly coinciding with the new intake of Resident Doctors in August as part of their training) to continue to highlight the importance of accurate and timely clinical documentation both in the inpatient and emergency settings but also in the discharge of patients to our clinical colleagues in the community through the Electronic Discharge Notification (EDN). A new EDN went live in April with significant improvements in clarity of documentation. The communications plan specifically addresses the use of 'copy and pasting' within the digital clinical notes.”

Source location

2025-0308 Response from East Kent Hospitals NHS Trust
Page 2 · response
Published 3 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing documentation improvement plans and re-audit to assess whether improvements are being made.

Verbatim wording from the response

“We will continue to review these plans and re-audit to ensure that improvements are being made.”

Source location

2025-0308 Response from East Kent Hospitals NHS Trust
Page 3 · response
Published 3 July 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Present audit findings to the Operational Quality Governance Committee for support and communication across Care Groups.

    Stated by East Kent Hospitals University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 3 July 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present audit findings to the Operational Quality Governance Committee for support and communication across Care Groups.

Verbatim wording from the response

“As part of our commitment to continually review and improve quality we recently undertook a trust wide audit supported by our Clinical Audit and Improvement Team of documentation across the organisation in all representative care settings. This highlighted a number of areas for improvement of both digital and written documentation which will be presented to our Operational Quality Governance Committee for support and communication across Care Groups. Following this ongoing documentation audits will be planned within Care Groups to monitor quality and progress in improvement.”

Source location

2025-0308 Response from East Kent Hospitals NHS Trust
Page 2 · response
Published 3 July 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026