PFD report

David Edwin BLINMAN · Prevention of Future Deaths report

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Issued 24 Feb 2021•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to incorporate current applicable driving guidelines into DPRA risk assessment
    Part of recurring concern: Failure to reliably assess driver fitness and driving safety
  2. Inadequate DPRA control measures for vehicle collisions with pedestrians in vehicle blind spots
  3. Failure to require consultation with store operators and regular delivery drivers about hazards and concerns
    Part of recurring concern: Unreliable guidance and communication for safety risk assessments
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Apply the revised Nisa DPRA process across delivery locations using risk-based prioritisation and weekly management oversight.

    Stated by DHL Supply Chain Ltd UK & IrelandStated in progressThe respondent said that this action was in progress when they made their response on 1 March 2021.
  2. Action

    Complete incorporation of Inquest learning into the revised UKI DPRA Safety Arrangement.

    Stated by DHL Supply Chain Ltd UK & IrelandStated in progressThe respondent said that this action was in progress when they made their response on 1 March 2021.
  3. Action

    Deliver the slow-speed manoeuvre training module within the 2021 Driver CPC programme.

    Stated by DHL Supply Chain Ltd UK & IrelandStated completedThe respondent said that this action was complete when they made their response on 1 March 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    When reversing is unavoidable, blind spots on reversing goods vehicles cannot all be removed, although effective technology will continue to be assessed.

    Stated by DHL Supply Chain Ltd UK & IrelandUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to incorporate current applicable driving guidelines into DPRA risk assessment

Wider context from the report

“(4) Risk Assessors should have regard to current applicable driving guidelines, such as here, Rule 202 of The Highway Code when assessing risk and completing the DPRA ”

Is this part of a recurring concern?

Yes — Failure to reliably assess driver fitness and driving safety.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate DPRA control measures for vehicle collisions with pedestrians in vehicle blind spots

Wider context from the report

“(2) The mitigating/control measures set out in the 2015, 2017 and 2019 DPRA’s do not adequately address the risks of vehicles colliding with pedestrians, in circumstances where the latter are located within vehicle blind spots. The measures, I understood from the evidence of the 2017 and 2019 Assessor, remain unchanged, and I believe, may well extend to all such DPRA’s, and not limited to the Blandy Terrace delivery location. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to require consultation with store operators and regular delivery drivers about hazards and concerns

Wider context from the report

“(1) DPRA’s do not mandate discussion with and documenting of, by the Risk Assessor, the views and experiences of the store owner/operator, nor of the drivers regularly delivering to the store, in relation to any particular hazards, or concerns. The Risk Assessor may not, therefore, be sufficiently informed of material which might assist him, or her in completing an adequate risk assessment. ”

Is this part of a recurring concern?

Yes — Unreliable guidance and communication for safety risk assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inability of drivers to undertake 360-degree checks during reversing manoeuvres

Wider context from the report

“(3) 360 degree checks cannot be undertaken by a driver, whilst in the process of conducting a reversing manoeuvre, unless mitigating measures such as reversing cameras or a banksman are deployed ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document store operator and regular delivery driver views and experiences in DPRA risk assessments

Wider context from the report

“(1) DPRA’s do not mandate discussion with and documenting of, by the Risk Assessor, the views and experiences of the store owner/operator, nor of the drivers regularly delivering to the store, in relation to any particular hazards, or concerns. The Risk Assessor may not, therefore, be sufficiently informed of material which might assist him, or her in completing an adequate risk assessment. ”

Is this part of a recurring concern?

Yes — Unreliable documentation of safety risk assessments.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Apply the revised Nisa DPRA process across delivery locations using risk-based prioritisation and weekly management oversight.

Verbatim wording from the response

“The DPRA process for the Nisa account has been specifically reviewed by the contract’s Account Management, under the direction of the Vice President of Operations and in conjunction with their Safety Team. The revised Safety Arrangement has already been introduced for that account. The Nisa contract has around 4,100 delivery points and a risk based approach will be adopted to reviewing order of the DРRAs for the account. We anticipate that this process will take in the region of six months to complete across all delivery locations and will be managed and controlled by a weekly management call containing representatives from all operating locations.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 2 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete incorporation of Inquest learning into the revised UKI DPRA Safety Arrangement.

Verbatim wording from the response

“Turning now to address your letter; firstly I would like to thank you for raising these concerns. As set out below, DSC was already conducting a fundamental review to its Delivery Point Risk Assessment (DPRA) Safety Arrangement to create a more consistent UK and Ireland (UKI) standard. The matters identified at the Inquest and within your letter have been used to inform and develop the process further before implementation.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 2 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver the slow-speed manoeuvre training module within the 2021 Driver CPC programme.

Verbatim wording from the response

“DSC proactively developed a slow speed manoeuvre module in 2020 as part of its continual drive to improve transport safety and this was launched as part of our sponsorship to the Brake Road Safety Week in November 2020. This module now forms part of the 2021 DSC Driver CPC programme of training, covering circa 8,500 drivers in total. This includes the reversing manoeuvre.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 3 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Release and adopt the revised UKI DPRA Safety Arrangement as consistent business-wide best practice.

Verbatim wording from the response

“In addition, the fundamental review of the UKI DPRA Safety Arrangement has been completed and the standardised Safety Arrangement will be released to the DSC UKI business by the end of April 2021. This new Safety Arrangement is to be adopted as consistent best practice across the business in the individual contract DPRA processes. We have ensured that lessons learnt from the Inquest have been comprehensively reviewed and are in the process of being included before the UKI roll out.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 2 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Evaluate a Bluetooth reversing-camera system and conduct field testing when the production model is available.

Verbatim wording from the response

“DSC is currently evaluating a Bluetooth reverse camera system which could support the adoption of 4 camera systems on articulated vehicles as a result of technological advances. The”

Source location

2021-0054-Response-from-DHL-Redacted
Page 1 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Equip directly procured rigid vehicles with four-camera systems, including reversing cameras.

Verbatim wording from the response

“Specifically in respect of the implementation of camera technology, I can advise you that since review of the DSC specification in 2015, all rigid vehicles procured directly by DSC have a 4 camera system, including a reversing camera. Where asset selection is not within the control of DSC, such as customer specified fleet, DSC is committed to strongly influencing and promoting our specification as preferred choice.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 1 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue assessing safety technology for effectiveness while considering driver-distraction risks.

Verbatim wording from the response

“If reversing is unavoidable, clearly it is not possible to remove all blind spots on reversing goods vehicles, but DSC will continue to assess and adopt any technology that is proven to be effective without being outweighed by additional driver distraction issues. Drivers are aware that if they have any safety concerns with a delivery to raise the issue via a hazard report, so that DHL can consider ways to mitigate the risk. Every DSC driver has the authority to abort a delivery on safety grounds if they deem it necessary.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 4 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fit the additional Class VI mirror to all in-scope equipment.

Verbatim wording from the response

“DSC has been an early adopter of safety technology beyond statutory requirements, including Advanced Emergency Braking Systems (AEBS). This operates to reduce the speed of the DSC vehicle without driver input, reducing the speed of and potentially avoiding impact between vehicles. DSC also fitted the additional class VI mirror to all in scope equipment 12 months in advance of the legal requirement to do so.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 1 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

When reversing is unavoidable, blind spots on reversing goods vehicles cannot all be removed, although effective technology will continue to be assessed.

Verbatim wording from the response

“If reversing is unavoidable, clearly it is not possible to remove all blind spots on reversing goods vehicles, but DSC will continue to assess and adopt any technology that is proven to be effective without being outweighed by additional driver distraction issues. Drivers are aware that if they have any safety concerns with a delivery to raise the issue via a hazard report, so that DHL can consider ways to mitigate the risk. Every DSC driver has the authority to abort a delivery on safety grounds if they deem it necessary.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 4 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Asset selection for customer-specified fleets is outside DSC’s control, so DSC can only influence customers to adopt its preferred safety specification.

Verbatim wording from the response

“Specifically in respect of the implementation of camera technology, I can advise you that since review of the DSC specification in 2015, all rigid vehicles procured directly by DSC have a 4 camera system, including a reversing camera. Where asset selection is not within the control of DSC, such as customer specified fleet, DSC is committed to strongly influencing and promoting our specification as preferred choice.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 1 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The referenced 360-degree check concerns situational awareness when approaching and positioning at delivery points, not continuous checking during reversing.

Verbatim wording from the response

“3. 360 degree checks cannot be undertaken by a driver, whilst in the process of conducting a reversing manoeuvre, unless mitigating measures such as reversing cameras or banksman are deployed”

Source location

2021-0054-Response-from-DHL-Redacted
Page 4 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

DSC disputes that its existing delivery-point controls inadequately address pedestrian collision risks during vehicle manoeuvres.

Verbatim wording from the response

“2. The Mitigating/control measures set out in the 2015, 2017 and 2019 DРRAs do not adequately address the risks of vehicles colliding with pedestrians, in circumstances where the latter are located within vehicle blind spots. The measures, I understood from the evidence of the 2017 and 2019 assessor, remain unchanged, and I believe, may well extend to all such DРRAs, and not limited to Blandy Terrace Delivery Location”

Source location

2021-0054-Response-from-DHL-Redacted
Page 3 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing controls, including reversing limits, dynamic risk assessment, mirrors, alarms, training and driver assessment, address delivery-point manoeuvre risks.

Verbatim wording from the response

“All delivery manoeuvres across the UKI business are governed by a hierarchy of controls measures that deal with the risks involved in the delivery:-”

Source location

2021-0054-Response-from-DHL-Redacted
Page 3 · response
Published 1 March 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Use clear terminology in Nisa DPRA control measures by briefing Risk Assessors through the revised process.

    Stated by DHL Supply Chain Ltd UK & IrelandStated plannedThe respondent said that this action was planned when they made their response on 1 March 2021.
  2. 2

    Brief all Nisa account drivers on the updated DPRA process and hazard reporting requirements.

    Stated by DHL Supply Chain Ltd UK & IrelandStated in progressThe respondent said that this action was in progress when they made their response on 1 March 2021.
  3. 3

    Use Advanced Emergency Braking Systems on DSC vehicles to reduce collision speed and potentially avoid impacts.

    Stated by DHL Supply Chain Ltd UK & IrelandStated completedThe respondent said that this action was complete when they made their response on 1 March 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use clear terminology in Nisa DPRA control measures by briefing Risk Assessors through the revised process.

Verbatim wording from the response

“We take on board the Coroner’s comments and whilst driver spatial awareness remains vital at the delivery point and the term 360 degree check was understood by the Nisa account to reflect the process above, the term needs to be used appropriately. In order to achieve this specifically on the Nisa account, Risk Assessors will be made aware through the revised Nisa DPRA process as to the need to use clear terminology when describing the delivery control measures.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 4 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Brief all Nisa account drivers on the updated DPRA process and hazard reporting requirements.

Verbatim wording from the response

“All Nisa account drivers will be briefed on the updated DPRA process and reminded of the importance of reporting any hazards that they encounter at a delivery point so that the review process can take place. That briefing for the Nisa account has commenced, covering approximately 600 drivers and will be concluded by Friday 9 April 2021. Any hazard reports or driver concerns raised will be used to inform the prioritisation of DPRA reviews.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 3 · response
Published 1 March 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use Advanced Emergency Braking Systems on DSC vehicles to reduce collision speed and potentially avoid impacts.

Verbatim wording from the response

“DSC has been an early adopter of safety technology beyond statutory requirements, including Advanced Emergency Braking Systems (AEBS). This operates to reduce the speed of the DSC vehicle without driver input, reducing the speed of and potentially avoiding impact between vehicles. DSC also fitted the additional class VI mirror to all in scope equipment 12 months in advance of the legal requirement to do so.”

Source location

2021-0054-Response-from-DHL-Redacted
Page 1 · response
Published 1 March 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026