PFD report

Kevin Stephen O’Hara · Prevention of Future Deaths report

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Issued 23 Nov 2023•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
2

Of 1 recipient

Stated actions
12

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. High-risk reviews being undertaken by the officer who conducted the initial Safe and Well Visit
    Part of recurring concern: Unreliable Safe and Well Visit risk-assessment and review processes
  2. Lack of oversight to ensure that appropriate risk assessments follow visits
    Part of recurring concern: Failure to ensure appropriate risk assessment during welfare visits
  3. Lack of review or audit of completed Safe and Well Visits
    Part of recurring concern: Unreliable Safe and Well Visit risk-assessment and review processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Implement the risk-based Safe and Well Visit points system and new assessment form service-wide.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceStated plannedThe respondent said that this action was planned when they made their response on 29 November 2023.
  2. Action

    Develop and implement formal Safe and Well Visit quality assurance, including annual team shadowing, recording and safe-to-deliver certification.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceStated in progressThe respondent said that this action was in progress when they made their response on 29 November 2023.
  3. Action

    Implement managerial oversight, allocation, recording and sign-off controls for Adult Social Care contacts, referrals, visits and Section 9 assessment decisions.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceStated completedThe respondent said that this action was complete when they made their response on 29 November 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The practitioner conducting the January 2023 visit was not required to be a qualified Occupational Therapist or Social Worker, provided competency requirements were met.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

High-risk reviews being undertaken by the officer who conducted the initial Safe and Well Visit

Wider context from the report

“That SFRS reviews of individuals deemed high risk, are usually undertaken by the officer who conducted the initial Safe and Well Visit with the risk that opportunities for oversight and reassessment are missed. ”

Is this part of a recurring concern?

Yes — Unreliable Safe and Well Visit risk-assessment and review processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of oversight to ensure that appropriate risk assessments follow visits

Wider context from the report

“Evidence was given that the visit to Mr O’Hara by ASC on 23 January 2023 should have resulted in a risk assessment. Although ASC has policy (some of which predated Mr O’Hara’s death) about when to conduct a risk assessment it does not appear to have in place a system of oversight to ensure that where appropriate, risk assessments follow a visit. ”

Is this part of a recurring concern?

Yes — Failure to ensure appropriate risk assessment during welfare visits.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of review or audit of completed Safe and Well Visits

Wider context from the report

“Evidence was given that the Safe and Well Visit in November 2022 was conducted by an inexperienced officer. The results of that visit did not seem to be subject to any scrutiny. SFRS do not appear to have in place a system of review or audit by line managers or more experienced staff of completed Safe and Well Visits, with the risk, as in this case, that errors or issues requiring action are not identified. ”

Is this part of a recurring concern?

Yes — Unreliable Safe and Well Visit risk-assessment and review processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the risk-based Safe and Well Visit points system and new assessment form service-wide.

Verbatim wording from the response

“SFRS have in place a risk-based points system for SWVs. Staff have received training on how to apply this points system and it is embodied in a new form (Appendix I). This system is aligned to the NFCC guidance on persons at risk from fire and the allocated points that are attached to the answers also align with national guidance. This allows SFRS to see those at most risk across the County and will allow SFRS to follow up with any further visits and liaise closely with other support agencies that may be involved with the individual. If further support and engagement is recommended, SFRS can revisit to try and engage, build relations and make progress on behaviour change to improve safety and mitigate risk. This process will be implemented service wide in 2024 when the new system is embedded in the Service.”

Source location

Response from Surrey
Page 5 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and implement formal Safe and Well Visit quality assurance, including annual team shadowing, recording and safe-to-deliver certification.

Verbatim wording from the response

“Once assessed as competent, SWVs will be carried out by a staff member without being shadowed. However, there is a system of informal support throughout the Community Safety Team and any questions or concerns can be highlighted at any time before, during or after a visit, with assistance being given from the Partnership coordinator or any team member. This is currently an informal process that is not documented in a policy. As a result of the Coroner’s concerns and an His Majesty's Inspectorate of Constabularies and Fire Rescue Services (HMICFRS) inspection, a formal Quality Assurance process is now being developed (see below).”

Source location

Response from Surrey
Page 4 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement managerial oversight, allocation, recording and sign-off controls for Adult Social Care contacts, referrals, visits and Section 9 assessment decisions.

Verbatim wording from the response

“In relation to the concern regarding managerial oversight, SCC has procedures in place for managerial oversight of such visits, however, the coroner was not provided with evidence of these at the Inquest, SCC apologises for this. Several significant changes have been implemented following the death of Mr O’Hara to ensure robust management oversight following home visits and in relation to decision making around Section 9 assessments is in place and understood by all staff.”

Source location

Response from Surrey
Page 2 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider the risk-assessment policy and framework as a priority through the Practice Improvement Board.

Verbatim wording from the response

“The SCC Practice Improvement Board will be established from February 2024 and will have oversight of practice needs and improvements across the whole of ASC. This will be managed by the Principal Social Worker, Principal OT and the Safeguarding Lead and consideration of the risk assessment policy and framework has been confirmed as a priority.”

Source location

Response from Surrey
Page 3 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The practitioner conducting the January 2023 visit was not required to be a qualified Occupational Therapist or Social Worker, provided competency requirements were met.

Verbatim wording from the response

“In relation to the concern that the practitioner who visited Mr O’Hara in January 2023 was not a qualified Occupational Therapist or Social Worker, SCC employ registered and unregistered staff to carry out their duties under the Care Act 2014. All new members of staff complete a 6-month probation period and induction programme to ensure they are aware of the requirements for their particular role. All staff receive supervision and appropriate training is provided to ensure the workforce is competent. Performance is regularly reviewed, including observational visits. The steps taken to improve managerial oversight will highlight practice and actions required ensuring the necessary assessments are taken by an appropriate practitioner.”

Source location

Response from Surrey
Page 3 · response
Published 29 November 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Add potential-risk, including fire, considerations to the Manual Handling Assessment.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceStated plannedThe respondent said that this action was planned when they made their response on 29 November 2023.
  2. 2

    Amend Safe and Well Visit training to address additional smoke alarms for bedbound residents and linked telecare alarm placement.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceStated completedThe respondent said that this action was complete when they made their response on 29 November 2023.
  3. 3

    Review the duty and allocation standard operating procedure to ensure it remains fit for purpose.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceStated in progressThe respondent said that this action was in progress when they made their response on 29 November 2023.
  4. 4

    Commission specific risk training for Adult Social Care staff covering risk identification and escalation.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceStated plannedThe respondent said that this action was planned when they made their response on 29 November 2023.
  5. 5

    Establish the Practice Improvement Board to oversee Adult Social Care practice needs and improvements.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceStated plannedThe respondent said that this action was planned when they made their response on 29 November 2023.
  6. 6

    Update and distribute Safe and Well Visit guidance through fire stations and the SFRS SharePoint toolbox.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceStated completedThe respondent said that this action was complete when they made their response on 29 November 2023.
  7. 7

    Continue reviewing incidents and implementing new processes or safety systems promptly.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceStated in progressThe respondent said that this action was in progress when they made their response on 29 November 2023.
  8. 8

    Issue a Procedural Alert on learning from Mr O’Hara’s death, disseminate it to accessible staff and monitor access monthly.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceStated completedThe respondent said that this action was complete when they made their response on 29 November 2023.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The Safe and Well Visit officer was competent because she had completed sufficient training, shadowing, review and competency sign-off despite being relatively new.

    Stated by Surrey County Council and Surrey Fire and Rescue ServiceDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add potential-risk, including fire, considerations to the Manual Handling Assessment.

Verbatim wording from the response

“All staff consider positive risk taking as part of our overall assessment process. However, the training department (‘Surrey Academy’) have been directed to commission specific risk training for all staff to include risk identification and escalations. In May 2023, it was also agreed to add a “potential risk including fire” section to the Manual Handling Assessment to ensure Practitioners such as OTs consider fire risk, particularly when prescribing equipment.”

Source location

Response from Surrey
Page 3 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend Safe and Well Visit training to address additional smoke alarms for bedbound residents and linked telecare alarm placement.

Verbatim wording from the response

“In relation specifically to SWVs, staff are provided with comprehensive training (see Appendix F for PowerPoint Presentation). This training was initially developed in August 2020 and at the relevant time was given by Area Commander Andrew Treasure, Station Commander ████████ ████████ and Crew Commander ████████. The training focuses on identifying and mitigating fire risks as part of a SWV. Part of this training specifically”

Source location

Response from Surrey
Page 4 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the duty and allocation standard operating procedure to ensure it remains fit for purpose.

Verbatim wording from the response

“The duty and allocation SOP that was in development in 2023 and referred to at the Inquest is currently being reviewed to ensure that it is fit for purpose moving forward.”

Source location

Response from Surrey
Page 2 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission specific risk training for Adult Social Care staff covering risk identification and escalation.

Verbatim wording from the response

“All staff consider positive risk taking as part of our overall assessment process. However, the training department (‘Surrey Academy’) have been directed to commission specific risk training for all staff to include risk identification and escalations. In May 2023, it was also agreed to add a “potential risk including fire” section to the Manual Handling Assessment to ensure Practitioners such as OTs consider fire risk, particularly when prescribing equipment.”

Source location

Response from Surrey
Page 3 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish the Practice Improvement Board to oversee Adult Social Care practice needs and improvements.

Verbatim wording from the response

“The SCC Practice Improvement Board will be established from February 2024 and will have oversight of practice needs and improvements across the whole of ASC. This will be managed by the Principal Social Worker, Principal OT and the Safeguarding Lead and consideration of the risk assessment policy and framework has been confirmed as a priority.”

Source location

Response from Surrey
Page 3 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and distribute Safe and Well Visit guidance through fire stations and the SFRS SharePoint toolbox.

Verbatim wording from the response

“In addition, SFRS produces a Guidance Document (Appendix G), last updated in October 2023, for SWVs which is available in all fire stations in the SWV document and leaflet folders and in Section 24 “All SWV documents” on the SFRS SharePoint Community Tool box.”

Source location

Response from Surrey
Page 5 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing incidents and implementing new processes or safety systems promptly.

Verbatim wording from the response

“The formal system of QA will involve the partnership team and managers shadowing each fire station team at least once a year to ensure that the delivery of SWV is safe and consistent with expected standards. This will be recorded on SFRS data systems and will result in a “safe to deliver” certificate for that team. The project to implement this will also explore the feasibility of the fire station manager being tasked with a similar process in the interim six months to ensure that crews maintain competence and to take account of any new personnel on that station. SFRS will continue to review incidents and implement new processes or safety systems in a prompt manner, as happened following the death of Mr O’Hara.”

Source location

Response from Surrey
Page 6 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a Procedural Alert on learning from Mr O’Hara’s death, disseminate it to accessible staff and monitor access monthly.

Verbatim wording from the response

“Following Mr O’Hara’s death, a Procedural Alert was issued on 28 February 2023 (Appendix H). This alert was sent to all staff with access to Learning Pool (including volunteers). The alert then sits in the learning pool for continued access and access to this is now checked monthly to confirm who has accessed the alert. The Procedural Alert deals specifically with the learning from Mr O’Hara’s death and has broader relevance to the nature and recommendations of SWVs for immobile residents.”

Source location

Response from Surrey
Page 5 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Safe and Well Visit officer was competent because she had completed sufficient training, shadowing, review and competency sign-off despite being relatively new.

Verbatim wording from the response

“A concern was expressed regarding the competence of the staff member who conducted the SWV for Mr O’Hara on 17th November 2022 due to her being a relatively new member of staff. This staff member was a relatively new employee, but SFRS maintain that she had received sufficient training to ensure that she was competent to conduct SWVs. The staff member was employed on 20 April 2022 and received 2 full training days with a Watch Commander before completing shadowing of colleagues for 3-4 weeks before her progress was reviewed on 16 May 2022 and was signed off as competent.”

Source location

Response from Surrey
Page 4 · response
Published 29 November 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026