PFD report

DAVID SEAN READ · Prevention of Future Deaths report

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Issued 8 Feb 2017•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Delays in arranging a fresh Community Mental Health Team appointment after cancellation of an initial appointment
    Part of recurring concern: Unreliable Community Mental Health care access and discharge processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Complete recruitment to vacancies so the community mental health team is fully staffed.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.
  2. Action

    Have the clinical team leader review pending appointments daily and allocate earlier appointments according to assessed changes in risk.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.
  3. Action

    Telephone service users who miss appointments to rearrange them instead of sending letters.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 February 2017.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in arranging a fresh Community Mental Health Team appointment after cancellation of an initial appointment

Wider context from the report

“(3) This appointment was cancelled by Mr Read (no reason is recorded for the cancellation but Mr Read did start alcohol detoxification on this date) and his name was added to the waiting list for a fresh appointment to be arranged. (4) The appointment was treated as a new referral and a new appointment date was sent out on the 18 May 2016 with a new appointment date of 14 July 2016. This is in excess of 16 weeks after the re-referral. Sadly Mr Read died in the meantime. ”

Is this part of a recurring concern?

Yes — Unreliable Community Mental Health care access and discharge processes.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete recruitment to vacancies so the community mental health team is fully staffed.

Verbatim wording from the response

“Reflecting on this period of time, it is observed there were a number of challenges within the team with respect to vacancies and staff on maternity leave. These had an impact on the team’s ability to offer appointments. Subsequent to this period, recruitment to vacancies means the team is currently fully staffed.”

Source location

2017-0031-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 26 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Have the clinical team leader review pending appointments daily and allocate earlier appointments according to assessed changes in risk.

Verbatim wording from the response

“- The clinical team leader monitors cases that have an appointment pending on a daily basis, taking account of any phone calls or concerns and allocates them a sooner appointment based on the assessment of potential change in risk.”

Source location

2017-0031-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Telephone service users who miss appointments to rearrange them instead of sending letters.

Verbatim wording from the response

“- If a service user does not attend an appointment they will have a phone call to rearrange an appointment instead of sending a letter. - The service user will no longer get a letter stating that they have been put on a waiting list. - The service user will be given the phone number for the duty worker so if they experience change in their circumstance before attending the appointment they can speak to someone. - Any phone calls to the team or duty worker raising concerns are documented on Lorenzo (the electronic patient record system) and communicated within the team.”

Source location

2017-0031-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 26 February 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Document calls raising concerns in Lorenzo and communicate them within the team.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.
  2. 2

    Give service users the duty worker’s telephone number so they can report changes in circumstances before appointments.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 February 2017.
  3. 3

    Stop sending service users letters stating that they have been placed on a waiting list.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 February 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Document calls raising concerns in Lorenzo and communicate them within the team.

Verbatim wording from the response

“- If a service user does not attend an appointment they will have a phone call to rearrange an appointment instead of sending a letter. - The service user will no longer get a letter stating that they have been put on a waiting list. - The service user will be given the phone number for the duty worker so if they experience change in their circumstance before attending the appointment they can speak to someone. - Any phone calls to the team or duty worker raising concerns are documented on Lorenzo (the electronic patient record system) and communicated within the team.”

Source location

2017-0031-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Give service users the duty worker’s telephone number so they can report changes in circumstances before appointments.

Verbatim wording from the response

“- If a service user does not attend an appointment they will have a phone call to rearrange an appointment instead of sending a letter. - The service user will no longer get a letter stating that they have been put on a waiting list. - The service user will be given the phone number for the duty worker so if they experience change in their circumstance before attending the appointment they can speak to someone. - Any phone calls to the team or duty worker raising concerns are documented on Lorenzo (the electronic patient record system) and communicated within the team.”

Source location

2017-0031-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Stop sending service users letters stating that they have been placed on a waiting list.

Verbatim wording from the response

“- If a service user does not attend an appointment they will have a phone call to rearrange an appointment instead of sending a letter. - The service user will no longer get a letter stating that they have been put on a waiting list. - The service user will be given the phone number for the duty worker so if they experience change in their circumstance before attending the appointment they can speak to someone. - Any phone calls to the team or duty worker raising concerns are documented on Lorenzo (the electronic patient record system) and communicated within the team.”

Source location

2017-0031-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 26 February 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026