PFD report

Susan Marie Karakoc · Prevention of Future Deaths report

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Issued 17 Dec 2024•Nottinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
5

Named on the report

Responses found
4

Of 5 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Search engines readily returning websites selling potentially fatal prescription medications
  2. Failure of prescription medication supply-chain legitimacy monitoring to prevent ready online supply
  3. Failure of systems to detect criminal medication supply enterprises and alert relevant authorities
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Investigate the accessed website and issue a domain-suspension request that resulted in its takedown.

    Stated by Medicines and Healthcare products Regulatory AgencyStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.
  2. Action

    Use advanced technology to identify, track and seize proceeds of medicine-related crime, including cryptocurrency.

    Stated by Medicines and Healthcare products Regulatory AgencyStated plannedThe respondent said that this action was planned when they made their response on 27 December 2024.
  3. Action

    Use technology with an online marketplace to identify and block unregulated medicines and medical devices before public advertising.

    Stated by Medicines and Healthcare products Regulatory AgencyStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Other departments and agencies are best placed to respond directly to the concerns because they fall within their respective areas.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Search engines readily returning websites selling potentially fatal prescription medications

Wider context from the report

“1. There is evidence of search engines readily returning websites which sell prescription medications, including those that sell highly addictive sleeping tablets and painkillers which can and do cause fatalities. I am concerned how readily search engines return websites such as these; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of prescription medication supply-chain legitimacy monitoring to prevent ready online supply

Wider context from the report

“2. I am concerned that the current system for monitoring the legitimacy of supply chains for medications available in England and Wales via prescription is not preventing the ready supply of such medications online; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of systems to detect criminal medication supply enterprises and alert relevant authorities

Wider context from the report

“3. There is evidence that banks form a legitimate part of the supply chain, and that this is crucial to the functioning of these criminal enterprises. I am concerned that the current system for detecting such criminal enterprises and alerting the relevant authorities is not effective. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate the accessed website and issue a domain-suspension request that resulted in its takedown.

Verbatim wording from the response

“We can confirm that the website accessed by the deceased was subject to an MHRA investigation prior to the issuing of the Regulation 28 Report and a domain suspension request was issued in March 2024 resulting in the website being taken down.”

Source location

Response from MHRA
Page 2 · response
Published 27 December 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use advanced technology to identify, track and seize proceeds of medicine-related crime, including cryptocurrency.

Verbatim wording from the response

“• The use of cutting-edge technology to identify, track and seize the proceeds of crime, including cryptocurrency.”

Source location

Response from MHRA
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use technology with an online marketplace to identify and block unregulated medicines and medical devices before public advertising.

Verbatim wording from the response

“We work closely with web-based sales platforms and the internet industry to identify and remove non-compliant medicines and medical devices where possible. Collaboration with one well-known online marketplace allowed the use of technology to identify and block more than a million unregulated medicines and medical devices before they could be advertised to the public.”

Source location

Response from MHRA
Page 2 · response
Published 27 December 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with UK banking and payment providers to disrupt payment mechanisms used by illegal prescription-medicine suppliers.

Verbatim wording from the response

“• Collaboration with UK banking and payment providers to disrupt the payment mechanisms used by websites illegally supplying prescription only medicines.”

Source location

Response from MHRA
Page 2 · response
Published 27 December 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with the Office of Communications to explore preventive opportunities under the Online Safety Act.

Verbatim wording from the response

“• Collaboration with the Office of Communications to explore fresh preventative opportunities presented by the Online Safety Act, which will create new rules for social media companies and search engine providers.”

Source location

Response from MHRA
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance collaboration with search engines and UK internet service providers to block harmful content through targeted ISP filtering.

Verbatim wording from the response

“• Enhanced collaboration with search engine and UK internet service providers aimed at blocking harmful content through targeted ISP-filtering.”

Source location

Response from MHRA
Page 2 · response
Published 27 December 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen collaboration with UK Border Force to expand border operations and increase seizures of illegally trafficked medicines.

Verbatim wording from the response

“• Boosted collaboration with UK Border Force, allowing the MHRA to grow its operational footprint at the border and increase the seizure rates of illegally trafficked medicines.”

Source location

Response from MHRA
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Other departments and agencies are best placed to respond directly to the concerns because they fall within their respective areas.

Verbatim wording from the response

“Having reviewed these concerns, it is my view that the other departments and agencies with which you have shared the report are best placed to respond directly to the issues you have raised, which are relevant to their respective areas. However, I would like to offer the following information from a Departmental perspective, regarding the safe use of online pharmacies.”

Source location

Response from DHSC
Page 1 · response
Published 27 December 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Absent relevant intelligence, firms may be practically unable to identify and prevent payments to particular merchants.

Verbatim wording from the response

“Firms use merchant details to understand where customer payments are being made to, and firms use these to prevent transactions where they identify suspicious activity or fraud. Suspicious activity can be identified by firms through receipt of intelligence, including from law enforcement, through receipt of serious complaints, unusual frequency and values of payments, and other similar sources. Absent of such intelligence, it would be practically difficult for a firm to identify and prevent payments to a particular merchant.”

Source location

Response from FCA
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

UK authorities cannot seize illicit domains or compel registrars to suspend them, particularly where domains are beyond UK jurisdiction.

Verbatim wording from the response

“The sale and supply of unregulated medical products is a global problem. Online portals play a significant role in transnational medicines crime and many websites proliferate across the internet. Currently, there is no legal mechanism for UK law enforcement to seize control of illicit domains or compel registrars to suspend them. Gaining regulatory compliance can be a difficult and sometimes impossible process, especially when domains are registered beyond the reach of UK jurisdiction.”

Source location

Response from MHRA
Page 1 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issues concerning medicines and healthcare products are assigned to the Medicines and Healthcare products Regulatory Agency, which provided a separate response.

Verbatim wording from the response

“Some of the key issues of concern that you raise in your report are within the remit of The Medicines and Healthcare Products Regulatory Agency, and I understand that they have provided a separate response. As the Secretary of State for Science, Innovation and Technology I am responsible for the Online Safety Act 2023 (‘the Act’) and will respond to the issues raised in this report as per my department’s remit. My department has been taking steps to tackle criminal activity online through the Act, which received Royal Assent in October 2023.”

Source location

Response from DSIT
Page 1 · response
Published 27 December 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Continue reviewing the FCA’s rules and guidance relevant to anti-money-laundering controls.

    Stated by Financial Conduct AuthorityStated in progressThe respondent said that this action was in progress when they made their response on 27 December 2024.
  2. 2

    Share this response with HM Treasury, which leads policy on the anti-money-laundering regulations.

    Stated by Financial Conduct AuthorityStated plannedThe respondent said that this action was planned when they made their response on 27 December 2024.
  3. 3

    Enhance collaborative working across the internet infrastructure community, including private-sector and international law-enforcement partners.

    Stated by Medicines and Healthcare products Regulatory AgencyStated in progressThe respondent said that this action was in progress when they made their response on 27 December 2024.
  4. 4

    Develop new and innovative methods to tackle the online trade in illegal medicines.

    Stated by Medicines and Healthcare products Regulatory AgencyStated in progressThe respondent said that this action was in progress when they made their response on 27 December 2024.
  5. 5

    Run the Fake Medicines campaign to promote safe online medicine sources and reporting of suspicious products and adverse effects.

    Stated by Medicines and Healthcare products Regulatory AgencyStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.
  6. 6

    Continue taking steps under the Online Safety Act to tackle criminal activity online.

    Stated by Department for Science, Innovation and TechnologyStated in progressThe respondent said that this action was in progress when they made their response on 27 December 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3

  1. 1

    HMT leads policy concerning the anti-money-laundering regulations.

    Stated by Financial Conduct AuthorityRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    The FCA does not consider Ms Karakoc’s circumstances require additional FCA action.

    Stated by Financial Conduct AuthorityNo action considered necessaryThe respondent said that no further action was needed.
  3. 3

    DHSC is appropriately placed to advise on prescribing and dispensing matters.

    Stated by Medicines and Healthcare products Regulatory AgencyRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing the FCA’s rules and guidance relevant to anti-money-laundering controls.

Verbatim wording from the response

“We will share this response with HMT, who lead policy in regards to the AML regulations. We constantly keep our rules and guidance under review. I hope this response is helpful in clarifying our approach.”

Source location

Response from FCA
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share this response with HM Treasury, which leads policy on the anti-money-laundering regulations.

Verbatim wording from the response

“We will share this response with HMT, who lead policy in regards to the AML regulations. We constantly keep our rules and guidance under review. I hope this response is helpful in clarifying our approach.”

Source location

Response from FCA
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance collaborative working across the internet infrastructure community, including private-sector and international law-enforcement partners.

Verbatim wording from the response

“• Continued commitment to enhancing collegiate working across internet infrastructure community, including private sector and international law enforcement partners.”

Source location

Response from MHRA
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop new and innovative methods to tackle the online trade in illegal medicines.

Verbatim wording from the response

“Through a combination of public empowerment, technological innovation, traditional methods of law enforcement and close collaboration with partners, we are constantly working to develop new and innovative ways to tackle the online trade in illegal medicines.”

Source location

Response from MHRA
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run the Fake Medicines campaign to promote safe online medicine sources and reporting of suspicious products and adverse effects.

Verbatim wording from the response

“As the illegal sale of medicines can pose a serious risk to public health, our Fake Medicines campaign https://fakemeds.campaign.gov.uk/ aims to encourage people in the UK who choose to buy medication online to take steps to ensure they use safe and legitimate sources. It also encourages people to report suspicious medicinal products and adverse side effects via our Yellow Card scheme https://yellowcard.mhra.gov.uk/.”

Source location

Response from MHRA
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue taking steps under the Online Safety Act to tackle criminal activity online.

Verbatim wording from the response

“Some of the key issues of concern that you raise in your report are within the remit of The Medicines and Healthcare Products Regulatory Agency, and I understand that they have provided a separate response. As the Secretary of State for Science, Innovation and Technology I am responsible for the Online Safety Act 2023 (‘the Act’) and will respond to the issues raised in this report as per my department’s remit. My department has been taking steps to tackle criminal activity online through the Act, which received Royal Assent in October 2023.”

Source location

Response from DSIT
Page 1 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

HMT leads policy concerning the anti-money-laundering regulations.

Verbatim wording from the response

“We will share this response with HMT, who lead policy in regards to the AML regulations. We constantly keep our rules and guidance under review. I hope this response is helpful in clarifying our approach.”

Source location

Response from FCA
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The FCA does not consider Ms Karakoc’s circumstances require additional FCA action.

Verbatim wording from the response

“We sympathise with the death of Ms Karakoc. We have considered this matter, and based on the published report we do not consider the circumstances of Ms Karakoc’s passing require additional actions for the FCA.”

Source location

Response from FCA
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

DHSC is appropriately placed to advise on prescribing and dispensing matters.

Verbatim wording from the response

“In this response I have commented on the areas of your recommendations which fall within our remit, and we have also contributed to the DHSC response. The DHSC is appropriately placed to advise on prescribing and dispensing matters.”

Source location

Response from MHRA
Page 3 · response
Published 27 December 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
4/5

Data last updated 7 September 2026