PFD report

Martin Thomas BARRETT · Prevention of Future Deaths report

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Issued 27 Oct 2020•North East Kent

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to directly inform higher-risk patients when internal referrals are declined, including providing interim safety-netting advice
    Part of recurring concern: Inadequate safety-netting advice for patients and carers
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Provide therapists with guidance on advising newly referred higher-risk clients, including the timing limitations of consultant psychiatrist assessments.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 18 December 2020.
  2. Action

    Carry out periodic CCT audits of client contacts to check that documentation and communication requirements are achieved.

    Stated by Priory GroupStated plannedThe respondent said that this action was planned when they made their response on 18 December 2020.
  3. Action

    Require CCT staff and therapists to document interventions and communicate promptly with each other and newly referred clients.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 18 December 2020.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to directly inform higher-risk patients when internal referrals are declined, including providing interim safety-netting advice

Wider context from the report

“During oral evidence, I was advised that when an onwards internal referral is made to another clinician within the Priory Group which is then declined this is not communicated directly to the patient if the treatment is funded by way of insurance cover. In those cases a notification would be provided to the insurers or the policyholder and then the Priory Group would not have any further contact with the patient. As such, patients that are considered to be higher risk by the clinician at initial assessment may not therefore have the opportunity to imminently consider alternative sources of treatment or receive any advice as to safety netting in the interim as this information is not being provided by clinicians to the patient. From the evidence that I heard it would be reliant on their insurers or corporate policy holders (who may well not be clinicians) to make contact with the patients to inform them of this during which time their health may have further declined or their risk increased. ”

Is this part of a recurring concern?

Yes — Inadequate safety-netting advice for patients and carers.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide therapists with guidance on advising newly referred higher-risk clients, including the timing limitations of consultant psychiatrist assessments.

Verbatim wording from the response

“Therapists have also been given guidance – similar to that outlined above – on the advice that they should give to any newly referred clients who they feel are higher risk. They have also been reminded that it is not always possible for an assessment by a consultant psychiatrist to take place on the same day as the initial therapy assessment and this needs to be taken into account when providing advice and guidance to a higher risk client.”

Source location

2020-0222-Response-from-Priory-Group-REDACTED.pdf
Page 2 · response
Published 18 December 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carry out periodic CCT audits of client contacts to check that documentation and communication requirements are achieved.

Verbatim wording from the response

“The CCT and the therapists have been reminded that they should document their interventions and must communicate with each other and the newly referred client promptly – they should not expect this to be the responsibility of the insurer or corporate policyholder. Audits of client contacts will be carried out by the CCT from time to time in order to ensure this aim is achieved.”

Source location

2020-0222-Response-from-Priory-Group-REDACTED.pdf
Page 2 · response
Published 18 December 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require CCT staff and therapists to document interventions and communicate promptly with each other and newly referred clients.

Verbatim wording from the response

“The CCT and the therapists have been reminded that they should document their interventions and must communicate with each other and the newly referred client promptly – they should not expect this to be the responsibility of the insurer or corporate policyholder. Audits of client contacts will be carried out by the CCT from time to time in order to ensure this aim is achieved.”

Source location

2020-0222-Response-from-Priory-Group-REDACTED.pdf
Page 2 · response
Published 18 December 2020

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Implement CCT crisis guidance directing higher-risk clients towards personal support, crisis counselling and emergency professional assistance.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 18 December 2020.
  2. 2

    Book a consultant psychiatrist appointment in the same week as each therapy assessment to secure prompt clinical input.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 18 December 2020.
  3. 3

    Contact every newly referred client after treatment authorisation and email them if telephone contact is unsuccessful.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 18 December 2020.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement CCT crisis guidance directing higher-risk clients towards personal support, crisis counselling and emergency professional assistance.

Verbatim wording from the response

“Guidance has been put in place for the CCT on the actions to take if a client is experiencing an immediate crisis. The guidance includes a script to be used by the staff member to instruct the client to make contact with their family, friends or colleagues or crisis counselling services. Additionally the script makes reference on how to obtain emergency professional assistance (for example, by attending their nearest accident and emergency department).”

Source location

2020-0222-Response-from-Priory-Group-REDACTED.pdf
Page 1 · response
Published 18 December 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Book a consultant psychiatrist appointment in the same week as each therapy assessment to secure prompt clinical input.

Verbatim wording from the response

“In order to secure prompt clinical input, an appointment with a consultant psychiatrist is now booked to take place in the same week as the therapy assessment. The appointment is released should the outcome of the therapy assessment be that the consultant psychiatrist assessment is not required.”

Source location

2020-0222-Response-from-Priory-Group-REDACTED.pdf
Page 2 · response
Published 18 December 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contact every newly referred client after treatment authorisation and email them if telephone contact is unsuccessful.

Verbatim wording from the response

“Please note that direct contact is now made by the Corporate Client Team (CCT) with all newly referred clients following treatment authorisation. An e-mail will be sent in the event that the newly referred client cannot be reached by telephone.”

Source location

2020-0222-Response-from-Priory-Group-REDACTED.pdf
Page 1 · response
Published 18 December 2020

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026