PFD report

Derek William COLE · Prevention of Future Deaths report

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Issued 26 Mar 2025•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to conduct timely review and learning from patient-safety concerns
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Deliver training for GPs and all staff on the amended SEA and reporting protocols.

    Stated by Attleborough SurgeryStated plannedThe respondent said that this action was planned when they made their response on 27 March 2025.
  2. Action

    Audit deaths over three months to assess appropriate SEA referrals under the amended protocol and present the findings at a clinical meeting.

    Stated by Attleborough SurgeryStated plannedThe respondent said that this action was planned when they made their response on 27 March 2025.
  3. Action

    Amend and circulate SEA and death-reporting protocols to include delays in care, relevant near misses and low-threshold staff reporting and case discussion.

    Stated by Attleborough SurgeryStated completedThe respondent said that this action was complete when they made their response on 27 March 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct timely review and learning from patient-safety concerns

Wider context from the report

“1. It was accepted that the GP practice, when asked to perform tests by secondary services, should notify them of the results if they are abnormal. It was accepted that it should be confirmed in such circumstances that a follow up appointment is in place and considered whether any abnormal results should lead to a request for a more urgent review. It was also accepted that there was learning for the practice regarding this and that this could be discussed at a Significant Event meeting. However, despite Mr Cole dying in June 2024, at the time of inquest, 9 months later no such meeting or learning had taken place. While the evidence is that earlier specialist input would not have altered the outcome for Mr Cole, it is a concern that for other patients, a delay may impact upon their treatment options and prognosis. 2. The evidence was that any clinician could identify a concern for these meetings, or that usually it was for the Practice Manager to raise these when they were aware of a concern. The Practice were aware of the concerns as the inquest was listed and concerns raised by the family about delays were sent to the Practice to consider when providing their evidence for the inquest. However, this still did not trigger a review or any learning. It is therefore a concern that the Practice does not have a sufficient system in place to learn from such events which creates a risk that future deaths may occur in similar circumstances. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver training for GPs and all staff on the amended SEA and reporting protocols.

Verbatim wording from the response

“Training for GPs and all staff is planned for 04.06.25 to cover the new protocols, which have already been circulated.”

Source location

Response from Attleborough Surgery
Page 3 · response
Published 27 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit deaths over three months to assess appropriate SEA referrals under the amended protocol and present the findings at a clinical meeting.

Verbatim wording from the response

“The surgery plans an audit of all deaths over the next 3 months to measure how many are being referred appropriately for a SEA, according to the amended protocol. The audit will then be presented for discussion at a clinical meeting at the practice.”

Source location

Response from Attleborough Surgery
Page 3 · response
Published 27 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend and circulate SEA and death-reporting protocols to include delays in care, relevant near misses and low-threshold staff reporting and case discussion.

Verbatim wording from the response

“As a result, the SEA protocol has been amended and circulated to all clinicians. There is clarification that it is the responsibility of the clinician involved in the patient’s care to report to the Practice Manager and Practice PA, but any staff member who identifies a concern should also have a low threshold for reporting to them as well. Similarly, any staff member with a concern that a significant/critical event could have taken place should have a low threshold for discussing the case with a colleague.”

Source location

Response from Attleborough Surgery
Page 3 · response
Published 27 March 2025

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Escalate the issue of missing hospital blood-request forms to the NNUH Medical Director after raising it with the Local Medical Committee.

    Stated by Attleborough SurgeryStated completedThe respondent said that this action was complete when they made their response on 27 March 2025.
  2. 2

    Circulate a policy reminding clinical staff to communicate abnormal test results to hospitals and requiring GP review of whether clinical updates are needed.

    Stated by Attleborough SurgeryStated completedThe respondent said that this action was complete when they made their response on 27 March 2025.
  3. 3

    Introduce a protocol for hospital-requested investigations covering request forms, urgent testing, practice responsibility, prioritisation and communication of results.

    Stated by Attleborough SurgeryStated completedThe respondent said that this action was complete when they made their response on 27 March 2025.
  4. 4

    Clarify responsibility for notifying hospitals about abnormal practice-generated test results through a clinical meeting.

    Stated by Attleborough SurgeryStated completedThe respondent said that this action was complete when they made their response on 27 March 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Escalate the issue of missing hospital blood-request forms to the NNUH Medical Director after raising it with the Local Medical Committee.

Verbatim wording from the response

“Following these discussions, we identified that the issue of the hospital failing to provide blood forms for their own monitoring has been a problem for other patients at our practice. I have therefore spoken to ████████, Executive Officer at the Norfolk & Waveney Local Medical Committee on behalf of the practice and made him aware of this issue. He confirmed the LMC raises such contract breaches with the Integrated Care Board on a regular basis and he advised me to raise the issue with the NNUH Medical Director Dr Bernard Brett, which I have done.”

Source location

Response from Attleborough Surgery
Page 2 · response
Published 27 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate a policy reminding clinical staff to communicate abnormal test results to hospitals and requiring GP review of whether clinical updates are needed.

Verbatim wording from the response

“The practice has discussed and circulated a new policy to ensure that all clinical staff are reminded of their responsibilities to communicate any abnormal test results to the hospital whether requested by the hospital or the GP. All results received are reviewed by a GP who makes a clinical decision about whether or not any further clinical update needs to be provided to the hospital with the abnormal result.”

Source location

Response from Attleborough Surgery
Page 2 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a protocol for hospital-requested investigations covering request forms, urgent testing, practice responsibility, prioritisation and communication of results.

Verbatim wording from the response

“A protocol specifically for investigations requested by the hospital has been developed and introduced which requires:”

Source location

Response from Attleborough Surgery
Page 2 · response
Published 27 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clarify responsibility for notifying hospitals about abnormal practice-generated test results through a clinical meeting.

Verbatim wording from the response

“The practice has had a clinical meeting to discuss responsibility for notification of GP-generated results to the hospital. Routinely when GPs request tests which are abnormal or relevant to their patient’s treatment by secondary services, any abnormal results are communicated effectively and in a timely manner. When secondary services ask the practice to perform tests the hospital should be provided with a hospital-generated ICE form. This ensures that the tests requested by the hospital are clearly set out and that they are not evidenced directly. Where no hospital form is provided for a requested test, the GP actioning an investigation requested by the hospital becomes responsible for acting on the result.”

Source location

Response from Attleborough Surgery
Page 2 · response
Published 27 March 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026