PFD report

Dorothy Seekings · Prevention of Future Deaths report

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Issued 7 Jul 2021•Warwickshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
5

Named on the report

Responses found
1

Of 5 recipients

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Failure to record resident aggression incidents in care plans
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care recordsPart of recurring concern: Unreliable care-planning processesPart of recurring concern: Unreliable recording of significant incidents and disclosures
  2. Failure of staff to be aware of care plan contents
    Part of recurring concern: Inadequate staff competence in care planning
  3. Failure to raise safeguarding alerts with the local authority
    Part of recurring concern: Failure to act appropriately on safeguarding referrals and notices
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Enhance fortnightly staff-meeting agendas to address infection control, health and safety, and systematic recording of behavioural issues.

    Stated by Crosscrown LimitedStated completedThe respondent said that this action was complete when they made their response on 9 July 2021.
  2. Action

    Implement and maintain the CareDocs digital care-planning and recording system across all homes, supported by upgraded Wi-Fi and staff access devices.

    Stated by Crosscrown LimitedStated completedThe respondent said that this action was complete when they made their response on 9 July 2021.
  3. Action

    Record challenging behaviour in CareDocs, require ABC forms, conduct daily managerial checks, escalate safeguarding concerns, and analyse referrals through monthly management reporting.

    Stated by Crosscrown LimitedStated completedThe respondent said that this action was complete when they made their response on 9 July 2021.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record resident aggression incidents in care plans

Wider context from the report

“(1) the care plans for ████████ did not record incidents where ████████ had acted aggressively to staff members including an occasion when a staff member was kicked in the mouth by ████████. (2) the failure to raise a safeguarding alert with the local authority regarding the above incident. (3) The staff did not appear to be aware of the contents of the care plan for ████████ or other resident ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Unreliable care-planning processes; Unreliable recording of significant incidents and disclosures.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of staff to be aware of care plan contents

Wider context from the report

“(1) the care plans for ████████ did not record incidents where ████████ had acted aggressively to staff members including an occasion when a staff member was kicked in the mouth by ████████. (2) the failure to raise a safeguarding alert with the local authority regarding the above incident. (3) The staff did not appear to be aware of the contents of the care plan for ████████ or other resident ”

Is this part of a recurring concern?

Yes — Inadequate staff competence in care planning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to raise safeguarding alerts with the local authority

Wider context from the report

“(1) the care plans for ████████ did not record incidents where ████████ had acted aggressively to staff members including an occasion when a staff member was kicked in the mouth by ████████. (2) the failure to raise a safeguarding alert with the local authority regarding the above incident. (3) The staff did not appear to be aware of the contents of the care plan for ████████ or other resident ”

Is this part of a recurring concern?

Yes — Failure to act appropriately on safeguarding referrals and notices.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance fortnightly staff-meeting agendas to address infection control, health and safety, and systematic recording of behavioural issues.

Verbatim wording from the response

“The Operations Team has implemented an enhanced agenda for the fortnightly staff meetings that are held at Clifton Court to include inter alia infection control – Covid, health and safety and accurate and systematic recording of behavioral issues.”

Source location

2021-0230-Response-from-Crosscrown-Ltd_Published
Page 3 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and maintain the CareDocs digital care-planning and recording system across all homes, supported by upgraded Wi-Fi and staff access devices.

Verbatim wording from the response

“The two key changes are the acceleration of the implementation of a digital care management software system called CareDocs. This was being gradually introduced into the Homes run by Crosscrown during the Summer of 2019 but the events of August 8th accelerated the implementation of the new system and it is now in place in all Crosscrown Homes including Clifton Court and has been for some time. The digital CareDocs system allows Care Plans to be created that meet the specific requirements of individual service users and it allows the creation of a care plan reflective of the needs and preferences of the individual user.”

Source location

2021-0230-Response-from-Crosscrown-Ltd_Published
Page 1 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record challenging behaviour in CareDocs, require ABC forms, conduct daily managerial checks, escalate safeguarding concerns, and analyse referrals through monthly management reporting.

Verbatim wording from the response

“Under the new scheme such behaviour is recorded on the CareDocs system which prompts the completion of an Antecedent Behaviour Consequences form on the CareDocs system. The Care Home Manager at Clifton Court checks on a daily basis for amongst other things any ABC charts which may have been completed by members of staff. Should any safeguarding issues be recorded then the Manager will contact Adult Social Services and complete that process. The Operations Team are copied into all emails in relation to any safeguarding issues. In the last eighteen months Clifton Court has made eight referrals to the Adult Social Services Team at Warwickshire County Council all of which were closed down without an action by the Council. The issue of safeguarding is also now part of the Monthly Managers Report and is analysed by the Operations Team and evaluated for any patterns or learning issues.”

Source location

2021-0230-Response-from-Crosscrown-Ltd_Published
Page 3 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide new staff with supernumerary induction, CareDocs training and a role-dependent buddying period.

Verbatim wording from the response

“Clifton Court has purchased a number of tablets to be given to each member of staff for their use and that is the usual device upon which information is recorded. It should be stressed that all nurses and carers have access to CareDocs. When a new member of staff joins the organisation they undergo a two week period of training for which time they are supernumerary and thereafter there is a “buddy” scheme which lasts from between two weeks and three months depending on the requirements of the individual member of staff. During that time the individual undergoes a detailed period of training into the CareDocs system.”

Source location

2021-0230-Response-from-Crosscrown-Ltd_Published
Page 2 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement challenging-behaviour, dementia and safeguarding training programmes, with safeguarding included in staff induction.

Verbatim wording from the response

“The Operations Team have implemented two relevant programs entitled “Understanding Challenging Behaviour and Dementia Training” and “Safeguarding Training” and the issue of safeguarding is now a part of the induction process at the Crosscrown Homes.”

Source location

2021-0230-Response-from-Crosscrown-Ltd_Published
Page 3 · response
Published 9 July 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Use an independent external consultant to support and guide the Operations Team on care quality and regulatory matters.

    Stated by Crosscrown LimitedStated completedThe respondent said that this action was complete when they made their response on 9 July 2021.
  2. 2

    Appoint a Quality Assurance and Compliance Manager and establish a fully implemented Operations Team overseeing compliance, governance, training and learning development.

    Stated by Crosscrown LimitedStated completedThe respondent said that this action was complete when they made their response on 9 July 2021.
  3. 3

    Issue every staff member with a laminated pocket safeguarding guide.

    Stated by Crosscrown LimitedStated completedThe respondent said that this action was complete when they made their response on 9 July 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use an independent external consultant to support and guide the Operations Team on care quality and regulatory matters.

Verbatim wording from the response

“independent external consultant called The Care Excellence Partnership. The lead at that organisation is an experienced former national lead and inspector of services for the CQC.”

Source location

2021-0230-Response-from-Crosscrown-Ltd_Published
Page 3 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a Quality Assurance and Compliance Manager and establish a fully implemented Operations Team overseeing compliance, governance, training and learning development.

Verbatim wording from the response

“The second significant change made by Crosscrown Limited was the appointment of a Quality Assurance & Compliance Manager in August 2019 which led to the creation of an Operations Team developed throughout 2020 and fully implemented by December 2020. This team is responsible for compliance and governance across the Crosscrown Homes including of course Clifton Court. The team contains three members who are responsible for Quality Assurance and Compliance together with matters of governance, human resources and learning and development. The Operations Team are supported and guided by an”

Source location

2021-0230-Response-from-Crosscrown-Ltd_Published
Page 2 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue every staff member with a laminated pocket safeguarding guide.

Verbatim wording from the response

“The Operations Team has implemented backing up the issue of safeguarding by issuing each and every member of staff with a small pocket sized laminated safeguarding document to remind the staff of safeguarding issues.”

Source location

2021-0230-Response-from-Crosscrown-Ltd_Published
Page 4 · response
Published 9 July 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026