PFD report

Benjamin Noah Frances Harrison · Prevention of Future Deaths report

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Issued 19 Jul 2024•Mid Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
7

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Misalignment of healthcare information-sharing policy and staff practice with PSI64/2011
    Part of recurring concern: Unsafe interoperability between prison custody and healthcare procedures
  2. Lack of a clear process for sharing and recording healthcare information
  3. Lack of guidance for escalating and monitoring suspected intoxication
    Part of recurring concern: Inadequate medical assessment and escalation for unwell prisonersPart of recurring concern: Unsafe controls for intoxication requiring medical attention
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Deliver PSI 64/2011 and relevant policy guidance through teaching, read-and-sign procedures, handovers and supervision, with training records retained.

    Stated by Oxleas NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 1 August 2024.
  2. Action

    Update guidance to clarify that required patient monitoring cannot occur without on-site healthcare and requires hospital transfer.

    Stated by Oxleas NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 1 August 2024.
  3. Action

    Review, update and disseminate healthcare policies to staff using the latest versions.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 August 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    NHS England is responsible for explaining whether 24-hour healthcare should be commissioned in Category C prisons because of drug-related patient safety risks.

    Stated by Oxleas NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Misalignment of healthcare information-sharing policy and staff practice with PSI64/2011

Wider context from the report

“(3) In evidence there were discrepancies between the policies in place and the understanding of healthcare staff as to what information could be shared with prison staff and when it should be shared. Some healthcare staff in evidence indicated they would not share information about medication in any circumstances. The healthcare policy and practice of healthcare staff in relation to information sharing does not align with PSI64/2011 that information can be shared without a prisoner's consent if it is considered necessary to protect the individual or anyone else from the risk of death or serious harm. There was no clear process as to how or where the information would be shared and recorded either where a prisoner had consented to information sharing or where consent had not been given but it was nevertheless necessary to share the information. ”

Is this part of a recurring concern?

Yes — Unsafe interoperability between prison custody and healthcare procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a clear process for sharing and recording healthcare information

Wider context from the report

“(3) In evidence there were discrepancies between the policies in place and the understanding of healthcare staff as to what information could be shared with prison staff and when it should be shared. Some healthcare staff in evidence indicated they would not share information about medication in any circumstances. The healthcare policy and practice of healthcare staff in relation to information sharing does not align with PSI64/2011 that information can be shared without a prisoner's consent if it is considered necessary to protect the individual or anyone else from the risk of death or serious harm. There was no clear process as to how or where the information would be shared and recorded either where a prisoner had consented to information sharing or where consent had not been given but it was nevertheless necessary to share the information. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of guidance for escalating and monitoring suspected intoxication

Wider context from the report

“(1) Evidence was given by prison staff that it was not uncommon for prisoners to be under the influence of substances, particularly spice at HMP Rochester. During the day when it was suspected that someone was under the influence, healthcare would attend to assess whether medical attention or monitoring was required there was however no access to in house health care during the night state. OSG officers without medical training or knowledge of the prisoner's medical history had to use their own judgement whether to monitor a prisoner or to escalate the matter. The prison orderly was not notified immediately when someone appeared to be under the influence and that the individual was thought to be under the influence was not documented. Prison staff did not have any guidance or policy to assist them as to when to escalate matters or what monitoring should be undertaken and staff did not routinely use the GP on call service for advice. ”

Is this part of a recurring concern?

Yes — Inadequate medical assessment and escalation for unwell prisoners; Unsafe controls for intoxication requiring medical attention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Reliance on untrained OSG officers to decide whether to monitor or escalate suspected intoxication

Wider context from the report

“(1) Evidence was given by prison staff that it was not uncommon for prisoners to be under the influence of substances, particularly spice at HMP Rochester. During the day when it was suspected that someone was under the influence, healthcare would attend to assess whether medical attention or monitoring was required there was however no access to in house health care during the night state. OSG officers without medical training or knowledge of the prisoner's medical history had to use their own judgement whether to monitor a prisoner or to escalate the matter. The prison orderly was not notified immediately when someone appeared to be under the influence and that the individual was thought to be under the influence was not documented. Prison staff did not have any guidance or policy to assist them as to when to escalate matters or what monitoring should be undertaken and staff did not routinely use the GP on call service for advice. ”

Is this part of a recurring concern?

Yes — Inadequate medical assessment and escalation for unwell prisoners; Unsafe controls for intoxication requiring medical attention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to promptly notify the prison orderly and document suspected intoxication

Wider context from the report

“(1) Evidence was given by prison staff that it was not uncommon for prisoners to be under the influence of substances, particularly spice at HMP Rochester. During the day when it was suspected that someone was under the influence, healthcare would attend to assess whether medical attention or monitoring was required there was however no access to in house health care during the night state. OSG officers without medical training or knowledge of the prisoner's medical history had to use their own judgement whether to monitor a prisoner or to escalate the matter. The prison orderly was not notified immediately when someone appeared to be under the influence and that the individual was thought to be under the influence was not documented. Prison staff did not have any guidance or policy to assist them as to when to escalate matters or what monitoring should be undertaken and staff did not routinely use the GP on call service for advice. ”

Is this part of a recurring concern?

Yes — Unsafe controls for intoxication requiring medical attention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of in-house healthcare during the night for prisoners suspected to be under the influence

Wider context from the report

“(1) Evidence was given by prison staff that it was not uncommon for prisoners to be under the influence of substances, particularly spice at HMP Rochester. During the day when it was suspected that someone was under the influence, healthcare would attend to assess whether medical attention or monitoring was required there was however no access to in house health care during the night state. OSG officers without medical training or knowledge of the prisoner's medical history had to use their own judgement whether to monitor a prisoner or to escalate the matter. The prison orderly was not notified immediately when someone appeared to be under the influence and that the individual was thought to be under the influence was not documented. Prison staff did not have any guidance or policy to assist them as to when to escalate matters or what monitoring should be undertaken and staff did not routinely use the GP on call service for advice. ”

Is this part of a recurring concern?

Yes — Insufficient availability of prison healthcare services outside limited operating hours; Unsafe controls for intoxication requiring medical attention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to brief prison staff about prisoners with medication in possession

Wider context from the report

“(2) Prison staff did not receive a briefing about prisoners with medication in possession in accordance with PSI24/2011 ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver PSI 64/2011 and relevant policy guidance through teaching, read-and-sign procedures, handovers and supervision, with training records retained.

Verbatim wording from the response

“3. To support addressing understanding of policies, we have a new Practice Development Nurse (PDN) joining the team in September 2024, to ensure that the healthcare team are up to date with all relevant training and guidance. The PDN will share the clear guidance set out in chapter 2 of PSI 64/2011 and ensure via teaching sessions, read-and-sign procedure and supervision that this guidance is understood and followed by the nursing and wider healthcare team. There are mechanisms in place to share relevant safety and risk information on NOMIS, and this would have included sharing information of the risks of misusing a Fentanyl patch.”

Source location

Response from Oxleas NHS Foundation Trust
Page 4 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update guidance to clarify that required patient monitoring cannot occur without on-site healthcare and requires hospital transfer.

Verbatim wording from the response

“We will ensure that this guidance is updated and that it also includes the relevant information to manage the expectations of HMPPS colleagues – for example if any patient monitoring is required then this cannot be undertaken at HMP Rochester when there are no healthcare staff on site and in any circumstances where a patient requires monitoring then they would need to be transferred to hospital.”

Source location

Response from Oxleas NHS Foundation Trust
Page 4 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review, update and disseminate healthcare policies to staff using the latest versions.

Verbatim wording from the response

“Our Quality Manager has very recently reviewed all policies, updated them to the latest versions and shared their location with all staff. Our PDN will have the responsibility of ensuring that the healthcare team are aware of all relevant policies, that they understand the policies and the importance of following them, and that these are shared and discussed in teaching sessions, handovers, and supervisions. Training records will be kept in order to evidence this.”

Source location

Response from Oxleas NHS Foundation Trust
Page 4 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a Practice Development Nurse role to support healthcare-team training, guidance and policy compliance.

Verbatim wording from the response

“3. To support addressing understanding of policies, we have a new Practice Development Nurse (PDN) joining the team in September 2024, to ensure that the healthcare team are up to date with all relevant training and guidance. The PDN will share the clear guidance set out in chapter 2 of PSI 64/2011 and ensure via teaching sessions, read-and-sign procedure and supervision that this guidance is understood and followed by the nursing and wider healthcare team. There are mechanisms in place to share relevant safety and risk information on NOMIS, and this would have included sharing information of the risks of misusing a Fentanyl patch.”

Source location

Response from Oxleas NHS Foundation Trust
Page 4 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review out-of-hours GP calls to assess their frequency and effectiveness.

Verbatim wording from the response

“The agreed arrangements between the hours of 21:00 – 07:30 when there is no commissioned healthcare provision on site, is that all higher risk prisoners have an agreed personal management plan in accordance with the Personal Management Plan Local Operating Procedure, and that in the event that officers have any healthcare concerns regarding a prisoner the Custodial Manager in charge of the prison should call the On-Call GP for further advice and guidance, and in an emergency they should dial 999 for emergency services. A review of out of hours calls to the out of hours GP service will be carried out in Autumn 2024 to ascertain frequency and effectiveness of use. Any calls to out of hours GP are discussed in the Governor’s morning briefing each day and followed up by the healthcare team.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share relevant medication and safety-risk information during weekly Safety Intervention Meetings.

Verbatim wording from the response

“This guidance is that the clear verbal briefing should include all prisoners who are ‘at risk’, and not all prisoners. It would not be possible to include all prisoners who have medication in possession in a nightly verbal briefing when up to a third of the total population are prescribed In Possession medication. It would not be practical and could distract from the prisoners who are at risk, and who require inclusion in the clear verbal briefing to ensure safety. We have agreed with prison colleagues that healthcare will share relevant information within the weekly Safety Intervention Meeting and discuss men with in-possession medication who may be at risk, so that prison managers responsible for those individuals are aware of any prescribed medication that may inform any risk management decisions.”

Source location

Response from Oxleas NHS Foundation Trust
Page 4 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out agreed national guidance through regional and local leads, support local guidance development, and conduct assurance checks on its development and embedding.

Verbatim wording from the response

“Once agreed, the guidance document will be rolled out via the regional and local drug strategy leads who will be responsible for developing local guidance. The Substance Misuse Group will deliver additional training and support if necessary, and through their rolling programme of support assurance checks will be conducted to ensure that under the influence guidance has been developed and embedded at each prison.”

Source location

Response from HMPPS
Page 2 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed a process with the healthcare provider for sharing relevant information about prisoners with in-possession medication, including discussion at weekly safety intervention meetings.

Verbatim wording from the response

“You have also raised a concern that night staff did not receive a briefing about prisoners who had medication in their possession. I have been informed by the Governor that the prison is working with the healthcare provider to embed a process for sharing relevant information about at risk prisoners who have medication in their possession. This will include time to discuss in possession medication at the weekly safety intervention meeting where complex and high risk prisoners are discussed by a multi-disciplinary team including prison and healthcare managers.”

Source location

Response from HMPPS
Page 2 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop national guidance for staff managing prisoners suspected to be under the influence of illicit substances and complete stakeholder consultation.

Verbatim wording from the response

“HMPPS is currently developing national guidance for all staff managing prisoners who are under the influence of illicit substances. The guidance has been developed by the national Substance Misuse Group with contributions from internal and external stakeholders, including from areas such as health and safety. Its purpose is to provide structured guidance for prisons to support the development of local under the influence guidance that will ensure that there is a consistent and safe response to the management of prisoners. It is important to note that this guidance does not replace healthcare advice and in a medical emergency instructions and advice from healthcare colleagues must be followed as a priority.”

Source location

Response from HMPPS
Page 2 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue and implement a night-state process for escalating suspected illicit-substance cases, conducting welfare checks, deciding on medical escalation, and recording follow-up requirements.

Verbatim wording from the response

“You have expressed concern that there does not appear to be a clear process at HMP Rochester for escalating concerns when prisoners appear to be under the influence of an illicit substance outside of the hours in which healthcare staff are present. I have received assurance from the Governor of HMP Rochester that following the inquest an order has been issued to all staff setting out that at times when there is no on-site healthcare team, such as during the night state, prison staff must escalate concerns about prisoners suspected to be under the influence of illicit substances to the Orderly Officer. The Orderly Officer will then attend to conduct a welfare check on the prisoner.”

Source location

Response from HMPPS
Page 1 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is responsible for explaining whether 24-hour healthcare should be commissioned in Category C prisons because of drug-related patient safety risks.

Verbatim wording from the response

“such as psychoactive substances ‘spice’ are explored. Change, Grow, Live (CGL) are subcontracted by Oxleas to provide psychosocial substance misuse and they have a large caseload at HMP Rochester who undertake group and 1:1 work to address substance misuse issues including the use of psychoactive substances, and encourage harm minimisation and ultimately recovery. Healthcare attend to those suspected to be under the influence of substances during the day until 21:00 as contracted by NHS England. As a Category C prison, Rochester, in accordance with most Category C prisons does not have 24-hour healthcare provision. The contracts for Category C prisons do not normally make provision for healthcare services at night if there is no Inpatient department, and therefore no prisoners requiring 24-hour healthcare provision.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing night arrangements, including trained officers, personal management plans, on-call GP advice and emergency services, are relied upon to manage healthcare concerns.

Verbatim wording from the response

“OSG officers have undergone basic first aid training during their induction to the standard deemed by HMPPS appropriate for their roles, including being in service during night patrols without healthcare staff on site, and managing any situation which may occur. HMPPS colleagues will be able to give further details regarding this training. The OSGs work together with Orderly Officers who have additional training and experience, and they have operational procedures to follow in the event of prisoners who present as requiring medical support during night state.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Patient monitoring cannot be undertaken at night without healthcare staff on site; patients requiring monitoring must instead be transferred to hospital.

Verbatim wording from the response

“As stated, there is no in-house healthcare in HMP Rochester after 9pm. There are arrangements for GP on-call provision arranged by providers which we have in place at HMP Rochester. GPs on an on-call rota have access to SystmOne records and therefore access to past medical history, past and current medical problems and any future appointments is in place to provide medical advice to prison staff, prevent unnecessary transfers to hospital and ensure patient safety by providing guidance on next steps when hospital transfer is required.”

Source location

Response from Oxleas NHS Foundation Trust
Page 4 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A nightly verbal briefing for all prisoners with medication in possession is considered impractical because they comprise up to one-third of the prison population.

Verbatim wording from the response

“2. The guidance states that “during the night state Prisoners who are ‘at risk’ are observed, managed, supported and information and actions are recorded. Night staff must receive a clear verbal briefing on any prisoners who are identified to require a higher level of individual observations than normally required (such as those on an open, or, post closure Assessment Care in Custody and Teamwork (ACCT) plan (check and be directed by individual plans), or other prisoners on a higher than normal observation level for other reasons such as E-List, high security risk, or medication purposes). The briefing should also include information about any prisoner with medication in possession or where healthcare staff will have to administer medicines dose by dose throughout the “Night State”.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 1 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Healthcare information-sharing concerns are assigned to Oxleas NHS Foundation Trust because they relate to healthcare rather than prison responsibilities.

Verbatim wording from the response

“Following evidence heard at the inquest, you have raised concerns about the appropriate monitoring of prisoners suspected to be under the influence of illicit substances during the night state and that prison staff were not sufficiently briefed about prisoners keeping medication in their possession. You have also raised a concern in relation to healthcare staff sharing relevant medical information with prison staff. I note that you have also addressed your report to Oxleas NHS Foundation Trust and therefore I will only be responding to the first two concerns as these relate to prison responsibilities. I am grateful to you for bringing your concerns to my attention.”

Source location

Response from HMPPS
Page 1 · response
Published 1 August 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026