PFD report

Roseanne Cooke · Prevention of Future Deaths report

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Issued 10 Nov 2014•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Unavailability of inpatient psychological input due to uncovered staff absence
    Part of recurring concern: Failure to provide indicated psychological interventions in mental health carePart of recurring concern: Unreliable specialist mental health support in hospital care
  2. Failure of the referral process to ensure timely and non-duplicative referral to outpatient psychological services
  3. Failure to communicate the full extent of family-reported suicide-related concerns to the Recovery Team
    Part of recurring concern: Unreliable community Home Treatment Team care pathways
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Commission an audit of Grasmere Unit psychology-referral documentation to verify that referrals specify type, level and urgency.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 10 November 2014.
  2. Action

    Produce extended-leave plans with clear deadlines and alternative psychology arrangements identified at least four weeks before planned leave.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 10 November 2014.
  3. Action

    Address the untimely referral through Trust management processes and clinical supervision with the Care Co-ordinator.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 10 November 2014.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of inpatient psychological input due to uncovered staff absence

Wider context from the report

“It was clear from the evidence that the deceased required psychological input. The Inquest heard evidence that whilst she was an inpatient on the Grasmere Unit there was no inpatient psychological input available due to maternity leave which had not been covered. ”

Is this part of a recurring concern?

Yes — Failure to provide indicated psychological interventions in mental health care; Unreliable specialist mental health support in hospital care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the referral process to ensure timely and non-duplicative referral to outpatient psychological services

Wider context from the report

“There was confusion in the evidence as to whether, whilst an inpatient on Grasmere, a referral had been made to outpatient psychological services (i.e. the Recovery Team services). This resulted in a referral being made by her Care Co-ordinator on the 24th April when she had been already been discharged home. This confusion meant that there was either a delay in any referral being made or at best a duplication of her referral. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate the full extent of family-reported suicide-related concerns to the Recovery Team

Wider context from the report

“On the 28th April, the deceased’s family contacted the Home Treatment Team out of hours numbers available to them as they had concerns about the deceased being in the house on her own the following day as she was having suicidal thoughts. Their understanding of the request was that someone from the Recovery Team would visit her the following day. The message passed to the Recovery Team was simply to make contact with the deceased, which was done over the phone. The extent of the concerns raised by the family was not communicated to the Recovery Team. ”

Is this part of a recurring concern?

Yes — Unreliable community Home Treatment Team care pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the Recovery Team to attend discharge planning meetings

Wider context from the report

“On the 17th April there was a meeting which ultimately led to the discharge of the deceased from hospital. The Care Co-Coordinator had already expressed that she would not be available due to annual leave but had left details of her colleague who would attend if this was a discharge planning meeting. No-one from the Recovery Team attended this meeting. They were the prime carers for the deceased on her discharge and had the role of Care Co-ordinator. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission an audit of Grasmere Unit psychology-referral documentation to verify that referrals specify type, level and urgency.

Verbatim wording from the response

“The Trust operates a process for services to plan for extended leave such as maternity leave, however I recognise, in this instance, this did not work as well as it should. I would like to assure you that additional steps will be added to the process to ensure actions and those responsible are more formally identified. These steps are detailed within the attached action plan, along with action owners and dates for completion, and include:”

Source location

2014-0485-Response-by-5-Borough-Partnership-NHS
Page 2 · response
Published 10 November 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce extended-leave plans with clear deadlines and alternative psychology arrangements identified at least four weeks before planned leave.

Verbatim wording from the response

“The Trust operates a process for services to plan for extended leave such as maternity leave, however I recognise, in this instance, this did not work as well as it should. I would like to assure you that additional steps will be added to the process to ensure actions and those responsible are more formally identified. These steps are detailed within the attached action plan, along with action owners and dates for completion, and include:”

Source location

2014-0485-Response-by-5-Borough-Partnership-NHS
Page 2 · response
Published 10 November 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Address the untimely referral through Trust management processes and clinical supervision with the Care Co-ordinator.

Verbatim wording from the response

“The failure to refer in a timely manner will be addressed with the Care Co-ordinator via Trust Management process and Clinical Supervision.”

Source location

2014-0485-Response-by-5-Borough-Partnership-NHS
Page 3 · response
Published 10 November 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review psychology provision across the Trust and advise on available cross-cover arrangements.

Verbatim wording from the response

“The Trust operates a process for services to plan for extended leave such as maternity leave, however I recognise, in this instance, this did not work as well as it should. I would like to assure you that additional steps will be added to the process to ensure actions and those responsible are more formally identified. These steps are detailed within the attached action plan, along with action owners and dates for completion, and include:”

Source location

2014-0485-Response-by-5-Borough-Partnership-NHS
Page 2 · response
Published 10 November 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop recommendations for improving the Psychological Therapies referral process from audit findings.

Verbatim wording from the response

“In response to this the Borough’s Leadership Team has implemented a plan to identify reasons for this failure via an audit of internal referrals to Psychological Therapies by Warrington Recovery Team. Findings from the audit will be developed into recommendations for improving the referral process.”

Source location

2014-0485-Response-by-5-Borough-Partnership-NHS
Page 3 · response
Published 10 November 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit Warrington Recovery Team internal referrals to identify causes of delayed Psychological Therapies referrals.

Verbatim wording from the response

“In response to this the Borough’s Leadership Team has implemented a plan to identify reasons for this failure via an audit of internal referrals to Psychological Therapies by Warrington Recovery Team. Findings from the audit will be developed into recommendations for improving the referral process.”

Source location

2014-0485-Response-by-5-Borough-Partnership-NHS
Page 3 · response
Published 10 November 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Instruct Grasmere Unit staff to record detailed psychological-input discussions and immediate patient-related actions electronically.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 10 November 2014.
  2. 2

    Implement use of the Safer Mental Health Checklist to plan and monitor transfers, including risk-management and CPA-status reviews.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 November 2014.
  3. 3

    Require annual-leave handover forms, assign completion responsibility, and discuss them at team meetings before planned leave.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 10 November 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Instruct Grasmere Unit staff to record detailed psychological-input discussions and immediate patient-related actions electronically.

Verbatim wording from the response

“The Trust operates a process for services to plan for extended leave such as maternity leave, however I recognise, in this instance, this did not work as well as it should. I would like to assure you that additional steps will be added to the process to ensure actions and those responsible are more formally identified. These steps are detailed within the attached action plan, along with action owners and dates for completion, and include:”

Source location

2014-0485-Response-by-5-Borough-Partnership-NHS
Page 2 · response
Published 10 November 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement use of the Safer Mental Health Checklist to plan and monitor transfers, including risk-management and CPA-status reviews.

Verbatim wording from the response

“I would like to take this opportunity to advise you of Trust activity to implement use of the Safer Mental Health Checklist, developed by the National Patient Safety Agency (NPSA). This checklist ensures that the activity in relation to a patient’s transfer from one team to another is planned and monitored. The checklist also includes a review of the Risk Management Plan prior to any change in service delivery and a review of CPA status between transfer and receiving teams.”

Source location

2014-0485-Response-by-5-Borough-Partnership-NHS
Page 3 · response
Published 10 November 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require annual-leave handover forms, assign completion responsibility, and discuss them at team meetings before planned leave.

Verbatim wording from the response

“In order to address this, the Warrington Recovery Team Manager will ensure annual leave handover forms are completed. These will detail actions pertaining to individual service users, and also which staff member within the Team will ensure these are completed in the absence of the Care Co-ordinator. These forms will be referenced at existing weekly Recovery Team meetings. The manager will ensure annual leave handover forms are discussed within the Team Meeting prior to any planned leave. This action will address the potential of such an oversight recurring and will also ensure that actions are known by all team members and recorded.”

Source location

2014-0485-Response-by-5-Borough-Partnership-NHS
Page 3 · response
Published 10 November 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026