PFD report

Sonia Grace SORE · Prevention of Future Deaths report

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Issued 17 Jun 2025•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to implement identified mitigation measures
    Part of recurring concern: Inadequate control of falls risks
  2. Lack of diligent risk assessment and mitigation
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Review safe-bedrail and falls-risk policies and procedures to reflect new systems, processes and initiatives.

    Stated by Maven HealthcareStated completedThe respondent said that this action was complete when they made their response on 30 June 2025.
  2. Action

    Introduce daily huddles, clinical risk meetings, staff meetings, a weekly clinical risk register and regular management validation visits.

    Stated by Maven HealthcareStated completedThe respondent said that this action was complete when they made their response on 30 June 2025.
  3. Action

    Cascade revised safe-bedrail and falls-risk policies and procedures across the company.

    Stated by Maven HealthcareStated plannedThe respondent said that this action was planned when they made their response on 30 June 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement identified mitigation measures

Wider context from the report

“During the course of the evidence it was apparent that within North Court Care Home there was a less than diligent focus on risk assessment and mitigation. Despite risks being assessed, and mitigation measures identified, staff would regularly fail to implement the latter. In Mrs. SORE’s case this included the failure to secure the right hand side bed rail as identified in numerous risk assessments relating to mitigating her risk of falling from the bed. The evidence indicated that this applied in relation to the actions of multiple staff at the care home, not just a few, giving rise to the concern that this was a cultural problem at North Court Care Home ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of diligent risk assessment and mitigation

Wider context from the report

“During the course of the evidence it was apparent that within North Court Care Home there was a less than diligent focus on risk assessment and mitigation. Despite risks being assessed, and mitigation measures identified, staff would regularly fail to implement the latter. In Mrs. SORE’s case this included the failure to secure the right hand side bed rail as identified in numerous risk assessments relating to mitigating her risk of falling from the bed. The evidence indicated that this applied in relation to the actions of multiple staff at the care home, not just a few, giving rise to the concern that this was a cultural problem at North Court Care Home ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review safe-bedrail and falls-risk policies and procedures to reflect new systems, processes and initiatives.

Verbatim wording from the response

“• Company Policies and Procedures in relation to the Safe Use of Bed Rails and Falls Risk Management have been reviewed to ensure all company Policies and Procedures are reflective of all new systems, processes and initiatives. Changes to the Policies and Procedures will be cascaded across the company.”

Source location

Response from Maven Healthcare
Page 4 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce daily huddles, clinical risk meetings, staff meetings, a weekly clinical risk register and regular management validation visits.

Verbatim wording from the response

“Communication – The communication systems used within the service have been reviewed and robust systems such as daily huddles, Clinical Risk meetings, general staff meetings have been introduced to ensure information is safely communicated to all staff members. In addition, a weekly Clinical Risk Register is in place which includes the use of bed rails and prevalence of falls. The Clinical Risk Register is reviewed weekly at a minimum and shared with the Regional Manager who completes a visit to the service to validate the data. As a company additional support is provided by the Operational Team who also visit the service at a minimum of monthly to validate and monitor the adherence to internal governance systems and external regulations.”

Source location

Response from Maven Healthcare
Page 3 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cascade revised safe-bedrail and falls-risk policies and procedures across the company.

Verbatim wording from the response

“• Company Policies and Procedures in relation to the Safe Use of Bed Rails and Falls Risk Management have been reviewed to ensure all company Policies and Procedures are reflective of all new systems, processes and initiatives. Changes to the Policies and Procedures will be cascaded across the company.”

Source location

Response from Maven Healthcare
Page 4 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a companywide review of residents’ risk assessments, care plans, risk-mitigation actions and communication records.

Verbatim wording from the response

“Risk Assessment Compliance Audits – A full review of each resident’s individual risk assessments was completed which included the review of the associated care plan and supporting supplementary records. The review not only focused on the identification of key risks but also on the actions taken to minimize risk and how key information was communicated to the staff team and each residents”

Source location

Response from Maven Healthcare
Page 2 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Coach staff to collaborate with external professionals and families in care planning, risk assessment and management planning.

Verbatim wording from the response

“nominated representative. It is imperative to recognize that one of the lessons we learned as part of this review was the involvement of key professionals, for example, falls team and social worker who could have been involved in the decision-making process in relation to the use of bed rails and supporting records. We recognize that effective communication and collaborative working with both professionals and family members are the crux of supporting safe and individualized care within our homes. It is the Maven Healthcare expectation that collaboration with external professionals will become part of the care planning, risk assessment and general management plan for the residents we care for and staff have now been fully coached to ensure this expectation is understood and adhered to.”

Source location

Response from Maven Healthcare
Page 3 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement electronic PCS sign-off for high-risk plans and critical fall-risk measures.

Verbatim wording from the response

“• New 'Sign-Off System for High-Risk Plans has been implemented in relation to identified critical fall risk measures. This system is called PCS which is an electronic care planning platform.”

Source location

Response from Maven Healthcare
Page 3 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver mandatory falls-prevention, regulatory-responsibility and care-plan-adherence refresher training, with reflective practice for registered nurses.

Verbatim wording from the response

“Enhanced Staff Training - Mandatory refresher training in relation to falls prevention, regulatory responsibilities, and care plan adherence has been delivered. Reflective practice has been completed with the staff members who are registered with the Nursing and Midwifery Council to reinforce their understanding of their professional competence and responsibilities in alignment with the Professional Code of Conduct”

Source location

Response from Maven Healthcare
Page 3 · response
Published 30 June 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Implement supervision and escalation protocols for refused care interventions, including escalation to the multidisciplinary team.

    Stated by Maven HealthcareStated completedThe respondent said that this action was complete when they made their response on 30 June 2025.
  2. 2

    Conduct record-keeping training and incident-reporting training, including the scheduled additional session.

    Stated by Maven HealthcareStated in progressThe respondent said that this action was in progress when they made their response on 30 June 2025.
  3. 3

    Implement mandatory incident review panels requiring post-incident debriefing for adverse events.

    Stated by Maven HealthcareStated completedThe respondent said that this action was complete when they made their response on 30 June 2025.
  4. 4

    Strengthen home oversight by introducing a new registered Home Manager.

    Stated by Maven HealthcareStated completedThe respondent said that this action was complete when they made their response on 30 June 2025.
  5. 5

    Maintain a monthly audit programme to monitor compliance with care and governance systems.

    Stated by Maven HealthcareStated completedThe respondent said that this action was complete when they made their response on 30 June 2025.
  6. 6

    Share lessons learned across the home and continue companywide dissemination.

    Stated by Maven HealthcareStated in progressThe respondent said that this action was in progress when they made their response on 30 June 2025.
  7. 7

    Instigate regular relative meetings and care reviews to involve representatives in residents’ care and health risks.

    Stated by Maven HealthcareStated completedThe respondent said that this action was complete when they made their response on 30 June 2025.
  8. 8

    Provide enhanced leadership training for the Home Manager and Deputy Managers.

    Stated by Maven HealthcareStated completedThe respondent said that this action was complete when they made their response on 30 June 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement supervision and escalation protocols for refused care interventions, including escalation to the multidisciplinary team.

Verbatim wording from the response

“• Supervision and Escalation Protocol which supports staff members understanding of the protocol to follow and the steps they are required to take in relation to the refusal of care interventions. This system also includes the requirement to escalate to the MDT”

Source location

Response from Maven Healthcare
Page 3 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct record-keeping training and incident-reporting training, including the scheduled additional session.

Verbatim wording from the response

“• Record keeping workshop was held - on 6th of January 2025.”

Source location

Response from Maven Healthcare
Page 4 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement mandatory incident review panels requiring post-incident debriefing for adverse events.

Verbatim wording from the response

“• Incident Review Panels – A mandatory process has been implemented to ensure post-incident debriefing is completed for all adverse events.”

Source location

Response from Maven Healthcare
Page 4 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen home oversight by introducing a new registered Home Manager.

Verbatim wording from the response

“The Management oversight within North Court Care Home has been strengthened with the introduction of a new Home Manager, ████████ who is registered with the Care Quality Commission. ████████ is an experienced Care Home Manager who is recognized for her positive contributions within the social care sector and who has a history of leading services with a focus on kind and compassionate care.”

Source location

Response from Maven Healthcare
Page 2 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a monthly audit programme to monitor compliance with care and governance systems.

Verbatim wording from the response

“• Monthly audit program in place.”

Source location

Response from Maven Healthcare
Page 4 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share lessons learned across the home and continue companywide dissemination.

Verbatim wording from the response

“• An organizational lesson learned has been formulated to ensure all learning is shared across the service and the company as a whole.”

Source location

Response from Maven Healthcare
Page 4 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Instigate regular relative meetings and care reviews to involve representatives in residents’ care and health risks.

Verbatim wording from the response

“Regular relative meetings and care reviews have been instigated to ensure our residents allocated representatives are fully involved in their loved ones’ care and are aware of any health and well-being risks.”

Source location

Response from Maven Healthcare
Page 3 · response
Published 30 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide enhanced leadership training for the Home Manager and Deputy Managers.

Verbatim wording from the response

“• Leadership Development – The Home Manager and Deputy Managers have previously completed relevant courses and training in relation to Enhanced Leadership training course.”

Source location

Response from Maven Healthcare
Page 3 · response
Published 30 June 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026