PFD report

Mohamed Ahmed Hany Ellaboudy · Prevention of Future Deaths report

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Issued 30 Apr 2024•Berkshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Insufficiently robust care coordination for patients discharged from mental health settings
    Part of recurring concern: Unsafe discharge, closure or withdrawal of mental health services
  2. Unclear regularity and thresholds for MDT discussions
    Part of recurring concern: Unreliable governance and accountability of multidisciplinary team decisions
  3. Lack of clear policy or expectation for correspondence with primary care after hospital discharge
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Conduct a reflective workshop and disseminate case learning to the wider team, including family concerns, communication, medication monitoring and relapse prevention.

    Stated by Berkshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 9 May 2024.
  2. Action

    Develop and implement an advisory panel enabling carers to obtain consultation, support and signposting about family members’ mental-health care.

    Stated by Berkshire Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 9 May 2024.
  3. Action

    Update the transfer and discharge policy to require appropriate discharge correspondence with GPs and inclusion of 72-hour follow-up in care plans.

    Stated by Berkshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 9 May 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Discussing every patient weekly in multidisciplinary meetings is not feasible because of high caseloads, so risk-based thresholds and prioritisation apply.

    Stated by Berkshire Healthcare NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficiently robust care coordination for patients discharged from mental health settings

Wider context from the report

“1. I am concerned about whether systems are in place for sufficiently robust care coordination for patients who have been discharged from a mental health setting, particularly in the context of detained/recently detained patients. ”

Is this part of a recurring concern?

Yes — Unsafe discharge, closure or withdrawal of mental health services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear regularity and thresholds for MDT discussions

Wider context from the report

“3. Regularity / thresholds for MDT discussions. ”

Is this part of a recurring concern?

Yes — Unreliable governance and accountability of multidisciplinary team decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear policy or expectation for correspondence with primary care after hospital discharge

Wider context from the report

“5. Policy / expectation for correspondence with primary care, particularly in the time after discharge from hospital. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of a clear route for family to report concerns

Wider context from the report

“4. Absence of a clear route for family to report concerns, even where a patient does not wish confidential information to be given to their family. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Reliance on telephone rather than face-to-face appointments

Wider context from the report

“2. Reliance on telephone rather than face to face appointments. ”

Is this part of a recurring concern?

Yes — Failure to provide face-to-face clinical assessment when clinically indicated.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a reflective workshop and disseminate case learning to the wider team, including family concerns, communication, medication monitoring and relapse prevention.

Verbatim wording from the response

“Staff are also encouraged to utilise the Multiagency Risk Frameworks and other safeguarding frameworks to ensure comprehensive risk management involving all relevant agencies and stakeholders especially when concerns around medication concordance, safeguarding or engagement with services are identified. This facilitates a multi-agency care plan to address issues. The provision of these various forums ensures that staff have multiple avenues to address concerns, collaborate on care plans, and manage risks effectively. For this particular case, a reflective workshop took place with the service involved to reflect on the concerns and to ensure the learning is shared with the wider team.”

Source location

Response from Berkshire Healthcare NHS Trust
Page 2 · response
Published 9 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and implement an advisory panel enabling carers to obtain consultation, support and signposting about family members’ mental-health care.

Verbatim wording from the response

“In addition, a new panel is being developed (for implementation in October 2024) in response to direct feedback from carers that they would value an opportunity to have a voice and seek a second opinion on care plans for their family when they are worried or have concerns. The panel will act in an advisory, supportive capacity to carers/family. The panel's remit will be to:”

Source location

Response from Berkshire Healthcare NHS Trust
Page 2 · response
Published 9 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the transfer and discharge policy to require appropriate discharge correspondence with GPs and inclusion of 72-hour follow-up in care plans.

Verbatim wording from the response

“Supervision of individual members of staff following training is embedded into the model, with audit and peer review processes to ensure new standards are being met. This aspect will commence in October 2024. The Trust’s Transfer and Discharge from Mental Health and Learning Disability In-Patient Care Policy CCOR45b has been updated from June 2024 to reflect the changes.”

Source location

Response from Berkshire Healthcare NHS Trust
Page 1 · response
Published 9 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver five-day clinical-skills training covering named-worker responsibilities, targeted interventions, relapse prevention, discharge planning, 72-hour follow-up and evidence-based care.

Verbatim wording from the response

“To support staff to deliver within the new model new five-day clinical skills training is now in place, that we are progressing staff through. This includes the responsibilities of the Named Worker such as spending time face to face with the person and those important to them, to collaboratively work out what might be helpful in their situation and to determine the outcomes they want to achieve, what strengths and resources they have to achieve these outcomes and what interventions and support are available. Furthermore, the need to provide targeted interventions, including relapse prevention as well as a focus on robust discharge planning, 72 hour follow up after discharge from an inpatient mental health setting and the provision of evidence-based interventions is also included in this work that commenced on the 12th June 2024.”

Source location

Response from Berkshire Healthcare NHS Trust
Page 1 · response
Published 9 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the new community mental-health care coordination and delivery model focused on planned, intervention-based care.

Verbatim wording from the response

“Berkshire Healthcare are progressing changes to the way care is coordinated, planned, and delivered for our mental health patients, treated in the community. We have commenced a programme of work to move away from the Care Programme Approach (CPA). This is in line with guidance from NHS England and the national Community Mental Health Framework (which has been co-produced with service users, carers and professionals) and calls for providers to move away from care planning as an intervention in itself and focus on delivering compassionate, meaningful, intervention-based care which has been planned between the service user and their care team. The roll out of this new model has commenced.”

Source location

Response from Berkshire Healthcare NHS Trust
Page 1 · response
Published 9 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement quarterly audits of documented rationales for remote outpatient appointments and share results at divisional safety and quality meetings.

Verbatim wording from the response

“As explained, in evidence at the inquest, face to face appointments are the default mode of treatment for out-patient appointments and this is set out in standard work for the Named Worker. However, there will be occasions where a remote appointment is considered to be more appropriate, for example, where this is more convenient for patients, or the team are using alternative strategies to promote engagement. Where a decision is made for an appointment to be undertaken remotely, the rationale must be provided and documented. A quarterly audit process is being designed and implemented to ensure compliance with”

Source location

Response from Berkshire Healthcare NHS Trust
Page 1 · response
Published 9 May 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discussing every patient weekly in multidisciplinary meetings is not feasible because of high caseloads, so risk-based thresholds and prioritisation apply.

Verbatim wording from the response

“MDT (Multi-Disciplinary Team) meetings occur weekly within the Community Mental Health Teams and are open to all staff to discuss concerns, complex cases, risk, safeguarding concerns, and discharges. These meetings are structured to ensure comprehensive review and coordination of patient care. The threshold for discussing cases in MDTs includes any significant change in a patient's condition, risk factors, or treatment plan. Additionally, any concerns raised by family members or primary care providers can be brought to these meetings for discussion. This priority system is in place as it is not feasible to discuss every patient every week due the high number of patients being held on caseloads. There is documented standard work for our MDT meetings which sets out the criteria for which cases should be brought to this meeting.”

Source location

Response from Berkshire Healthcare NHS Trust
Page 2 · response
Published 9 May 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Introduce post-training staff supervision, audit and peer review to check compliance with the new care standards.

    Stated by Berkshire Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 9 May 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce post-training staff supervision, audit and peer review to check compliance with the new care standards.

Verbatim wording from the response

“Supervision of individual members of staff following training is embedded into the model, with audit and peer review processes to ensure new standards are being met. This aspect will commence in October 2024. The Trust’s Transfer and Discharge from Mental Health and Learning Disability In-Patient Care Policy CCOR45b has been updated from June 2024 to reflect the changes.”

Source location

Response from Berkshire Healthcare NHS Trust
Page 1 · response
Published 9 May 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026