PFD report

Neal Terence Saunders · Prevention of Future Deaths report

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Issued 15 Dec 2022•Berkshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
4

Named on the report

Responses found
3

Of 4 recipients

Stated actions
21

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Inconsistent terminology for the ABD umbrella term across services
    Part of recurring concern: Failure of emergency and search-and-rescue services to use mutually understood terminology
  2. Lack of paramedic guidance on the danger of prolonged restraint
    Part of recurring concern: Unreliable recognition and communication of restraint-related acute behavioural disturbance risks
  3. Lack of guidance defining prolonged restraint
    Part of recurring concern: Unreliable recognition and communication of restraint-related acute behavioural disturbance risks
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.16

  1. Action

    Clarify in PPST content that the guidance applies to restraint in all circumstances, including arrest.

    Stated by College of PolicingStated plannedThe respondent said that this action was planned when they made their response on 19 December 2022.
  2. Action

    Discuss defining prolonged restraint and explore using clinical expertise to inform work with PPST leads.

    Stated by College of PolicingStated plannedThe respondent said that this action was planned when they made their response on 19 December 2022.
  3. Action

    Remove references to chemical sedation from training.

    Stated by College of PolicingStated plannedThe respondent said that this action was planned when they made their response on 19 December 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.7

  1. Position

    Ambulance service response decisions are its responsibility; policing’s role is to communicate relevant information for ambulance dispatch prioritisation.

    Stated by College of PolicingRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inconsistent terminology for the ABD umbrella term across services

Wider context from the report

“Brief summary of matters of concern Police training There was extensive BWV footage in this case, which both I and the jury were able to see multiple times. It appeared to me, and (presumably) to the jury, (given their conclusion), that the officers at the scene were trying to take Neal’s welfare into account. The real issue was around their training. Whilst there may not have been any realistic or practicable alternative to restraining Neal, at least initially, it was clear from the evidence that none of the officers recalled their training which had told them that “prolonged” restraint should be avoided. The training gives no guidance as to what constitutes “prolonged” restraint, and this an issue which the jury highlighted. There are also a number of concerns regarding College of Policing training in this respect. The key concerns around training can be summarised as follows:- 1.   How long is “prolonged” restraint? 2.   One of the witnesses questioned whether the guidelines applied at all if somebody is under arrest, particularly regarding “contain rather than restraint”. Given that these are police guidelines, it seems to me likely that they would apply, whether a person is arrested for public order offences or other matters (but that should be clarified). 3.   The College of Policing slides regarding ABD state that a “Cat 1 call” should be made to the ambulance service. The slides go on to say that the ambulance service should respond to ABD as a “category 1” [response]. It is clear that categorisation would be a matter for the ambulance service rather than the police, and this training may result in inappropriate expectations on behalf of officers at scene, who are expecting an ambulance to arrive more quickly that it in fact does. This in turn could affect their decision making. 4.   The guidelines also refer to providing “chemical sedation”. This appears to me to indicate an incorrect understanding of what is likely to be done medically by a first responding paramedic or emergency care assistant. 5.   It was interesting to note that the parts of the training the officers did seem to remember were around when the training was provided in a very physical way (around positions for restraint etc.) and the final slide “ABD = A&B”. It appears that the more “classroom based” training is less well received. I understand that the College of Policing is changing its methods, and it may be that an educational consultant with policing background could assist with this in trying to achieve training which will stick with those being trained more effectively. 6.   Is there a better way for the College of Policing to ensure that the training has worked and is embedded? Training generally I raise 2 points here: 1.   Checking of guidance which is infrequently used 2.   Joint training with ambulance services Thames Valley Police and the College of Policing will be aware of my Regulation 28 report dated 9th July 2019, following the death of Leroy Medford in 2017. I raised a number of concerns about police training, and received responses from Thames Valley Police and the College of Policing. These are publicly accessible documents on the Chief Coroner’s website. I am concerned that the issues raised around training in that report have been insufficiently addressed. The only substantive change appears to relate to better remote access to guidance. In both inquests, the guidance was in relation to a matter which is not commonly faced by police officers. Whilst I consider ABD training could and should be improved, I accept that there has to be proportionality, given that officers will require training in a number of areas, some of which are far more frequently relevant than this. In addition to achieving better training, I consider that Thames Valley Police (and police nationally), should consider a change of approach. I consider that police officers should be mandated to review guidance (whether APP guidance or otherwise) in any scenario that they have not (or not recently) dealt with. I fully appreciate that this will need to have a “where practicable” caveat, since that will not always be operationally possible. In this case, however, there was ample time for an officer to check. One of the officers is heard saying words to the effect of “there is nothing more we can do here”, whilst waiting for the ambulance to arrive. I consider that Thames Valley Police (and police forces nationally) should consider not only requiring officers to do this wherever possible, but also for control to remind teams to do this or assist them with that. It would be best practice for this to be recorded on the log as having been completed. This could be achieved by a phone call to a senior officer, or by checking guidance directly. It was suggested by the Medical Director of South Central Ambulance Service that police and ambulance services should work together in reviewing their policies and perhaps train together as well. This is something I would endorse completely. Ambulance issues One of the reasons that I consider that joint training would be more effective is that it would appear (based on the evidence I heard at least), that police are potentially given more training on ABD than paramedics. We heard, for instance, that police training includes reference to prolonged restraint being dangerous. The paramedic evidence we heard indicated that this was not known by them, and not referred to in JRCALC guidance. I consider that the JRCALC guidelines should be reviewed to account for this, and potentially to recommend that paramedic staff be encouraged to ask how long somebody has been restrained for when they arrive, as this may affect their management. There should also be care taken regarding terminology, to ensure that all services refer to this umbrella term using the same terminology. ”

Is this part of a recurring concern?

Yes — Failure of emergency and search-and-rescue services to use mutually understood terminology.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of paramedic guidance on the danger of prolonged restraint

Wider context from the report

“Brief summary of matters of concern Police training There was extensive BWV footage in this case, which both I and the jury were able to see multiple times. It appeared to me, and (presumably) to the jury, (given their conclusion), that the officers at the scene were trying to take Neal’s welfare into account. The real issue was around their training. Whilst there may not have been any realistic or practicable alternative to restraining Neal, at least initially, it was clear from the evidence that none of the officers recalled their training which had told them that “prolonged” restraint should be avoided. The training gives no guidance as to what constitutes “prolonged” restraint, and this an issue which the jury highlighted. There are also a number of concerns regarding College of Policing training in this respect. The key concerns around training can be summarised as follows:- 1.   How long is “prolonged” restraint? 2.   One of the witnesses questioned whether the guidelines applied at all if somebody is under arrest, particularly regarding “contain rather than restraint”. Given that these are police guidelines, it seems to me likely that they would apply, whether a person is arrested for public order offences or other matters (but that should be clarified). 3.   The College of Policing slides regarding ABD state that a “Cat 1 call” should be made to the ambulance service. The slides go on to say that the ambulance service should respond to ABD as a “category 1” [response]. It is clear that categorisation would be a matter for the ambulance service rather than the police, and this training may result in inappropriate expectations on behalf of officers at scene, who are expecting an ambulance to arrive more quickly that it in fact does. This in turn could affect their decision making. 4.   The guidelines also refer to providing “chemical sedation”. This appears to me to indicate an incorrect understanding of what is likely to be done medically by a first responding paramedic or emergency care assistant. 5.   It was interesting to note that the parts of the training the officers did seem to remember were around when the training was provided in a very physical way (around positions for restraint etc.) and the final slide “ABD = A&B”. It appears that the more “classroom based” training is less well received. I understand that the College of Policing is changing its methods, and it may be that an educational consultant with policing background could assist with this in trying to achieve training which will stick with those being trained more effectively. 6.   Is there a better way for the College of Policing to ensure that the training has worked and is embedded? Training generally I raise 2 points here: 1.   Checking of guidance which is infrequently used 2.   Joint training with ambulance services Thames Valley Police and the College of Policing will be aware of my Regulation 28 report dated 9th July 2019, following the death of Leroy Medford in 2017. I raised a number of concerns about police training, and received responses from Thames Valley Police and the College of Policing. These are publicly accessible documents on the Chief Coroner’s website. I am concerned that the issues raised around training in that report have been insufficiently addressed. The only substantive change appears to relate to better remote access to guidance. In both inquests, the guidance was in relation to a matter which is not commonly faced by police officers. Whilst I consider ABD training could and should be improved, I accept that there has to be proportionality, given that officers will require training in a number of areas, some of which are far more frequently relevant than this. In addition to achieving better training, I consider that Thames Valley Police (and police nationally), should consider a change of approach. I consider that police officers should be mandated to review guidance (whether APP guidance or otherwise) in any scenario that they have not (or not recently) dealt with. I fully appreciate that this will need to have a “where practicable” caveat, since that will not always be operationally possible. In this case, however, there was ample time for an officer to check. One of the officers is heard saying words to the effect of “there is nothing more we can do here”, whilst waiting for the ambulance to arrive. I consider that Thames Valley Police (and police forces nationally) should consider not only requiring officers to do this wherever possible, but also for control to remind teams to do this or assist them with that. It would be best practice for this to be recorded on the log as having been completed. This could be achieved by a phone call to a senior officer, or by checking guidance directly. It was suggested by the Medical Director of South Central Ambulance Service that police and ambulance services should work together in reviewing their policies and perhaps train together as well. This is something I would endorse completely. Ambulance issues One of the reasons that I consider that joint training would be more effective is that it would appear (based on the evidence I heard at least), that police are potentially given more training on ABD than paramedics. We heard, for instance, that police training includes reference to prolonged restraint being dangerous. The paramedic evidence we heard indicated that this was not known by them, and not referred to in JRCALC guidance. I consider that the JRCALC guidelines should be reviewed to account for this, and potentially to recommend that paramedic staff be encouraged to ask how long somebody has been restrained for when they arrive, as this may affect their management. There should also be care taken regarding terminology, to ensure that all services refer to this umbrella term using the same terminology. ”

Is this part of a recurring concern?

Yes — Unreliable recognition and communication of restraint-related acute behavioural disturbance risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of guidance defining prolonged restraint

Wider context from the report

“Brief summary of matters of concern Police training There was extensive BWV footage in this case, which both I and the jury were able to see multiple times. It appeared to me, and (presumably) to the jury, (given their conclusion), that the officers at the scene were trying to take Neal’s welfare into account. The real issue was around their training. Whilst there may not have been any realistic or practicable alternative to restraining Neal, at least initially, it was clear from the evidence that none of the officers recalled their training which had told them that “prolonged” restraint should be avoided. The training gives no guidance as to what constitutes “prolonged” restraint, and this an issue which the jury highlighted. There are also a number of concerns regarding College of Policing training in this respect. The key concerns around training can be summarised as follows:- 1.   How long is “prolonged” restraint? 2.   One of the witnesses questioned whether the guidelines applied at all if somebody is under arrest, particularly regarding “contain rather than restraint”. Given that these are police guidelines, it seems to me likely that they would apply, whether a person is arrested for public order offences or other matters (but that should be clarified). 3.   The College of Policing slides regarding ABD state that a “Cat 1 call” should be made to the ambulance service. The slides go on to say that the ambulance service should respond to ABD as a “category 1” [response]. It is clear that categorisation would be a matter for the ambulance service rather than the police, and this training may result in inappropriate expectations on behalf of officers at scene, who are expecting an ambulance to arrive more quickly that it in fact does. This in turn could affect their decision making. 4.   The guidelines also refer to providing “chemical sedation”. This appears to me to indicate an incorrect understanding of what is likely to be done medically by a first responding paramedic or emergency care assistant. 5.   It was interesting to note that the parts of the training the officers did seem to remember were around when the training was provided in a very physical way (around positions for restraint etc.) and the final slide “ABD = A&B”. It appears that the more “classroom based” training is less well received. I understand that the College of Policing is changing its methods, and it may be that an educational consultant with policing background could assist with this in trying to achieve training which will stick with those being trained more effectively. 6.   Is there a better way for the College of Policing to ensure that the training has worked and is embedded? Training generally I raise 2 points here: 1.   Checking of guidance which is infrequently used 2.   Joint training with ambulance services Thames Valley Police and the College of Policing will be aware of my Regulation 28 report dated 9th July 2019, following the death of Leroy Medford in 2017. I raised a number of concerns about police training, and received responses from Thames Valley Police and the College of Policing. These are publicly accessible documents on the Chief Coroner’s website. I am concerned that the issues raised around training in that report have been insufficiently addressed. The only substantive change appears to relate to better remote access to guidance. In both inquests, the guidance was in relation to a matter which is not commonly faced by police officers. Whilst I consider ABD training could and should be improved, I accept that there has to be proportionality, given that officers will require training in a number of areas, some of which are far more frequently relevant than this. In addition to achieving better training, I consider that Thames Valley Police (and police nationally), should consider a change of approach. I consider that police officers should be mandated to review guidance (whether APP guidance or otherwise) in any scenario that they have not (or not recently) dealt with. I fully appreciate that this will need to have a “where practicable” caveat, since that will not always be operationally possible. In this case, however, there was ample time for an officer to check. One of the officers is heard saying words to the effect of “there is nothing more we can do here”, whilst waiting for the ambulance to arrive. I consider that Thames Valley Police (and police forces nationally) should consider not only requiring officers to do this wherever possible, but also for control to remind teams to do this or assist them with that. It would be best practice for this to be recorded on the log as having been completed. This could be achieved by a phone call to a senior officer, or by checking guidance directly. It was suggested by the Medical Director of South Central Ambulance Service that police and ambulance services should work together in reviewing their policies and perhaps train together as well. This is something I would endorse completely. Ambulance issues One of the reasons that I consider that joint training would be more effective is that it would appear (based on the evidence I heard at least), that police are potentially given more training on ABD than paramedics. We heard, for instance, that police training includes reference to prolonged restraint being dangerous. The paramedic evidence we heard indicated that this was not known by them, and not referred to in JRCALC guidance. I consider that the JRCALC guidelines should be reviewed to account for this, and potentially to recommend that paramedic staff be encouraged to ask how long somebody has been restrained for when they arrive, as this may affect their management. There should also be care taken regarding terminology, to ensure that all services refer to this umbrella term using the same terminology. ”

Is this part of a recurring concern?

Yes — Unreliable recognition and communication of restraint-related acute behavioural disturbance risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of checking of infrequently used guidance

Wider context from the report

“Brief summary of matters of concern Police training There was extensive BWV footage in this case, which both I and the jury were able to see multiple times. It appeared to me, and (presumably) to the jury, (given their conclusion), that the officers at the scene were trying to take Neal’s welfare into account. The real issue was around their training. Whilst there may not have been any realistic or practicable alternative to restraining Neal, at least initially, it was clear from the evidence that none of the officers recalled their training which had told them that “prolonged” restraint should be avoided. The training gives no guidance as to what constitutes “prolonged” restraint, and this an issue which the jury highlighted. There are also a number of concerns regarding College of Policing training in this respect. The key concerns around training can be summarised as follows:- 1.   How long is “prolonged” restraint? 2.   One of the witnesses questioned whether the guidelines applied at all if somebody is under arrest, particularly regarding “contain rather than restraint”. Given that these are police guidelines, it seems to me likely that they would apply, whether a person is arrested for public order offences or other matters (but that should be clarified). 3.   The College of Policing slides regarding ABD state that a “Cat 1 call” should be made to the ambulance service. The slides go on to say that the ambulance service should respond to ABD as a “category 1” [response]. It is clear that categorisation would be a matter for the ambulance service rather than the police, and this training may result in inappropriate expectations on behalf of officers at scene, who are expecting an ambulance to arrive more quickly that it in fact does. This in turn could affect their decision making. 4.   The guidelines also refer to providing “chemical sedation”. This appears to me to indicate an incorrect understanding of what is likely to be done medically by a first responding paramedic or emergency care assistant. 5.   It was interesting to note that the parts of the training the officers did seem to remember were around when the training was provided in a very physical way (around positions for restraint etc.) and the final slide “ABD = A&B”. It appears that the more “classroom based” training is less well received. I understand that the College of Policing is changing its methods, and it may be that an educational consultant with policing background could assist with this in trying to achieve training which will stick with those being trained more effectively. 6.   Is there a better way for the College of Policing to ensure that the training has worked and is embedded? Training generally I raise 2 points here: 1.   Checking of guidance which is infrequently used 2.   Joint training with ambulance services Thames Valley Police and the College of Policing will be aware of my Regulation 28 report dated 9th July 2019, following the death of Leroy Medford in 2017. I raised a number of concerns about police training, and received responses from Thames Valley Police and the College of Policing. These are publicly accessible documents on the Chief Coroner’s website. I am concerned that the issues raised around training in that report have been insufficiently addressed. The only substantive change appears to relate to better remote access to guidance. In both inquests, the guidance was in relation to a matter which is not commonly faced by police officers. Whilst I consider ABD training could and should be improved, I accept that there has to be proportionality, given that officers will require training in a number of areas, some of which are far more frequently relevant than this. In addition to achieving better training, I consider that Thames Valley Police (and police nationally), should consider a change of approach. I consider that police officers should be mandated to review guidance (whether APP guidance or otherwise) in any scenario that they have not (or not recently) dealt with. I fully appreciate that this will need to have a “where practicable” caveat, since that will not always be operationally possible. In this case, however, there was ample time for an officer to check. One of the officers is heard saying words to the effect of “there is nothing more we can do here”, whilst waiting for the ambulance to arrive. I consider that Thames Valley Police (and police forces nationally) should consider not only requiring officers to do this wherever possible, but also for control to remind teams to do this or assist them with that. It would be best practice for this to be recorded on the log as having been completed. This could be achieved by a phone call to a senior officer, or by checking guidance directly. It was suggested by the Medical Director of South Central Ambulance Service that police and ambulance services should work together in reviewing their policies and perhaps train together as well. This is something I would endorse completely. Ambulance issues One of the reasons that I consider that joint training would be more effective is that it would appear (based on the evidence I heard at least), that police are potentially given more training on ABD than paramedics. We heard, for instance, that police training includes reference to prolonged restraint being dangerous. The paramedic evidence we heard indicated that this was not known by them, and not referred to in JRCALC guidance. I consider that the JRCALC guidelines should be reviewed to account for this, and potentially to recommend that paramedic staff be encouraged to ask how long somebody has been restrained for when they arrive, as this may affect their management. There should also be care taken regarding terminology, to ensure that all services refer to this umbrella term using the same terminology. ”

Is this part of a recurring concern?

Yes — Failure to ensure police officers consult infrequently used operational guidance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Incorrect training about ambulance response categorisation for ABD

Wider context from the report

“Brief summary of matters of concern Police training There was extensive BWV footage in this case, which both I and the jury were able to see multiple times. It appeared to me, and (presumably) to the jury, (given their conclusion), that the officers at the scene were trying to take Neal’s welfare into account. The real issue was around their training. Whilst there may not have been any realistic or practicable alternative to restraining Neal, at least initially, it was clear from the evidence that none of the officers recalled their training which had told them that “prolonged” restraint should be avoided. The training gives no guidance as to what constitutes “prolonged” restraint, and this an issue which the jury highlighted. There are also a number of concerns regarding College of Policing training in this respect. The key concerns around training can be summarised as follows:- 1.   How long is “prolonged” restraint? 2.   One of the witnesses questioned whether the guidelines applied at all if somebody is under arrest, particularly regarding “contain rather than restraint”. Given that these are police guidelines, it seems to me likely that they would apply, whether a person is arrested for public order offences or other matters (but that should be clarified). 3.   The College of Policing slides regarding ABD state that a “Cat 1 call” should be made to the ambulance service. The slides go on to say that the ambulance service should respond to ABD as a “category 1” [response]. It is clear that categorisation would be a matter for the ambulance service rather than the police, and this training may result in inappropriate expectations on behalf of officers at scene, who are expecting an ambulance to arrive more quickly that it in fact does. This in turn could affect their decision making. 4.   The guidelines also refer to providing “chemical sedation”. This appears to me to indicate an incorrect understanding of what is likely to be done medically by a first responding paramedic or emergency care assistant. 5.   It was interesting to note that the parts of the training the officers did seem to remember were around when the training was provided in a very physical way (around positions for restraint etc.) and the final slide “ABD = A&B”. It appears that the more “classroom based” training is less well received. I understand that the College of Policing is changing its methods, and it may be that an educational consultant with policing background could assist with this in trying to achieve training which will stick with those being trained more effectively. 6.   Is there a better way for the College of Policing to ensure that the training has worked and is embedded? Training generally I raise 2 points here: 1.   Checking of guidance which is infrequently used 2.   Joint training with ambulance services Thames Valley Police and the College of Policing will be aware of my Regulation 28 report dated 9th July 2019, following the death of Leroy Medford in 2017. I raised a number of concerns about police training, and received responses from Thames Valley Police and the College of Policing. These are publicly accessible documents on the Chief Coroner’s website. I am concerned that the issues raised around training in that report have been insufficiently addressed. The only substantive change appears to relate to better remote access to guidance. In both inquests, the guidance was in relation to a matter which is not commonly faced by police officers. Whilst I consider ABD training could and should be improved, I accept that there has to be proportionality, given that officers will require training in a number of areas, some of which are far more frequently relevant than this. In addition to achieving better training, I consider that Thames Valley Police (and police nationally), should consider a change of approach. I consider that police officers should be mandated to review guidance (whether APP guidance or otherwise) in any scenario that they have not (or not recently) dealt with. I fully appreciate that this will need to have a “where practicable” caveat, since that will not always be operationally possible. In this case, however, there was ample time for an officer to check. One of the officers is heard saying words to the effect of “there is nothing more we can do here”, whilst waiting for the ambulance to arrive. I consider that Thames Valley Police (and police forces nationally) should consider not only requiring officers to do this wherever possible, but also for control to remind teams to do this or assist them with that. It would be best practice for this to be recorded on the log as having been completed. This could be achieved by a phone call to a senior officer, or by checking guidance directly. It was suggested by the Medical Director of South Central Ambulance Service that police and ambulance services should work together in reviewing their policies and perhaps train together as well. This is something I would endorse completely. Ambulance issues One of the reasons that I consider that joint training would be more effective is that it would appear (based on the evidence I heard at least), that police are potentially given more training on ABD than paramedics. We heard, for instance, that police training includes reference to prolonged restraint being dangerous. The paramedic evidence we heard indicated that this was not known by them, and not referred to in JRCALC guidance. I consider that the JRCALC guidelines should be reviewed to account for this, and potentially to recommend that paramedic staff be encouraged to ask how long somebody has been restrained for when they arrive, as this may affect their management. There should also be care taken regarding terminology, to ensure that all services refer to this umbrella term using the same terminology. ”

Is this part of a recurring concern?

Yes — Insufficient police training for safe recognition and response to mental-health and behaviour-related medical crises.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of classroom-based ABD training to be retained and embedded

Wider context from the report

“Brief summary of matters of concern Police training There was extensive BWV footage in this case, which both I and the jury were able to see multiple times. It appeared to me, and (presumably) to the jury, (given their conclusion), that the officers at the scene were trying to take Neal’s welfare into account. The real issue was around their training. Whilst there may not have been any realistic or practicable alternative to restraining Neal, at least initially, it was clear from the evidence that none of the officers recalled their training which had told them that “prolonged” restraint should be avoided. The training gives no guidance as to what constitutes “prolonged” restraint, and this an issue which the jury highlighted. There are also a number of concerns regarding College of Policing training in this respect. The key concerns around training can be summarised as follows:- 1.   How long is “prolonged” restraint? 2.   One of the witnesses questioned whether the guidelines applied at all if somebody is under arrest, particularly regarding “contain rather than restraint”. Given that these are police guidelines, it seems to me likely that they would apply, whether a person is arrested for public order offences or other matters (but that should be clarified). 3.   The College of Policing slides regarding ABD state that a “Cat 1 call” should be made to the ambulance service. The slides go on to say that the ambulance service should respond to ABD as a “category 1” [response]. It is clear that categorisation would be a matter for the ambulance service rather than the police, and this training may result in inappropriate expectations on behalf of officers at scene, who are expecting an ambulance to arrive more quickly that it in fact does. This in turn could affect their decision making. 4.   The guidelines also refer to providing “chemical sedation”. This appears to me to indicate an incorrect understanding of what is likely to be done medically by a first responding paramedic or emergency care assistant. 5.   It was interesting to note that the parts of the training the officers did seem to remember were around when the training was provided in a very physical way (around positions for restraint etc.) and the final slide “ABD = A&B”. It appears that the more “classroom based” training is less well received. I understand that the College of Policing is changing its methods, and it may be that an educational consultant with policing background could assist with this in trying to achieve training which will stick with those being trained more effectively. 6.   Is there a better way for the College of Policing to ensure that the training has worked and is embedded? Training generally I raise 2 points here: 1.   Checking of guidance which is infrequently used 2.   Joint training with ambulance services Thames Valley Police and the College of Policing will be aware of my Regulation 28 report dated 9th July 2019, following the death of Leroy Medford in 2017. I raised a number of concerns about police training, and received responses from Thames Valley Police and the College of Policing. These are publicly accessible documents on the Chief Coroner’s website. I am concerned that the issues raised around training in that report have been insufficiently addressed. The only substantive change appears to relate to better remote access to guidance. In both inquests, the guidance was in relation to a matter which is not commonly faced by police officers. Whilst I consider ABD training could and should be improved, I accept that there has to be proportionality, given that officers will require training in a number of areas, some of which are far more frequently relevant than this. In addition to achieving better training, I consider that Thames Valley Police (and police nationally), should consider a change of approach. I consider that police officers should be mandated to review guidance (whether APP guidance or otherwise) in any scenario that they have not (or not recently) dealt with. I fully appreciate that this will need to have a “where practicable” caveat, since that will not always be operationally possible. In this case, however, there was ample time for an officer to check. One of the officers is heard saying words to the effect of “there is nothing more we can do here”, whilst waiting for the ambulance to arrive. I consider that Thames Valley Police (and police forces nationally) should consider not only requiring officers to do this wherever possible, but also for control to remind teams to do this or assist them with that. It would be best practice for this to be recorded on the log as having been completed. This could be achieved by a phone call to a senior officer, or by checking guidance directly. It was suggested by the Medical Director of South Central Ambulance Service that police and ambulance services should work together in reviewing their policies and perhaps train together as well. This is something I would endorse completely. Ambulance issues One of the reasons that I consider that joint training would be more effective is that it would appear (based on the evidence I heard at least), that police are potentially given more training on ABD than paramedics. We heard, for instance, that police training includes reference to prolonged restraint being dangerous. The paramedic evidence we heard indicated that this was not known by them, and not referred to in JRCALC guidance. I consider that the JRCALC guidelines should be reviewed to account for this, and potentially to recommend that paramedic staff be encouraged to ask how long somebody has been restrained for when they arrive, as this may affect their management. There should also be care taken regarding terminology, to ensure that all services refer to this umbrella term using the same terminology. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute behavioural disturbance; Insufficient police training for safe recognition and response to mental-health and behaviour-related medical crises.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear applicability of restraint guidance to people under arrest

Wider context from the report

“Brief summary of matters of concern Police training There was extensive BWV footage in this case, which both I and the jury were able to see multiple times. It appeared to me, and (presumably) to the jury, (given their conclusion), that the officers at the scene were trying to take Neal’s welfare into account. The real issue was around their training. Whilst there may not have been any realistic or practicable alternative to restraining Neal, at least initially, it was clear from the evidence that none of the officers recalled their training which had told them that “prolonged” restraint should be avoided. The training gives no guidance as to what constitutes “prolonged” restraint, and this an issue which the jury highlighted. There are also a number of concerns regarding College of Policing training in this respect. The key concerns around training can be summarised as follows:- 1.   How long is “prolonged” restraint? 2.   One of the witnesses questioned whether the guidelines applied at all if somebody is under arrest, particularly regarding “contain rather than restraint”. Given that these are police guidelines, it seems to me likely that they would apply, whether a person is arrested for public order offences or other matters (but that should be clarified). 3.   The College of Policing slides regarding ABD state that a “Cat 1 call” should be made to the ambulance service. The slides go on to say that the ambulance service should respond to ABD as a “category 1” [response]. It is clear that categorisation would be a matter for the ambulance service rather than the police, and this training may result in inappropriate expectations on behalf of officers at scene, who are expecting an ambulance to arrive more quickly that it in fact does. This in turn could affect their decision making. 4.   The guidelines also refer to providing “chemical sedation”. This appears to me to indicate an incorrect understanding of what is likely to be done medically by a first responding paramedic or emergency care assistant. 5.   It was interesting to note that the parts of the training the officers did seem to remember were around when the training was provided in a very physical way (around positions for restraint etc.) and the final slide “ABD = A&B”. It appears that the more “classroom based” training is less well received. I understand that the College of Policing is changing its methods, and it may be that an educational consultant with policing background could assist with this in trying to achieve training which will stick with those being trained more effectively. 6.   Is there a better way for the College of Policing to ensure that the training has worked and is embedded? Training generally I raise 2 points here: 1.   Checking of guidance which is infrequently used 2.   Joint training with ambulance services Thames Valley Police and the College of Policing will be aware of my Regulation 28 report dated 9th July 2019, following the death of Leroy Medford in 2017. I raised a number of concerns about police training, and received responses from Thames Valley Police and the College of Policing. These are publicly accessible documents on the Chief Coroner’s website. I am concerned that the issues raised around training in that report have been insufficiently addressed. The only substantive change appears to relate to better remote access to guidance. In both inquests, the guidance was in relation to a matter which is not commonly faced by police officers. Whilst I consider ABD training could and should be improved, I accept that there has to be proportionality, given that officers will require training in a number of areas, some of which are far more frequently relevant than this. In addition to achieving better training, I consider that Thames Valley Police (and police nationally), should consider a change of approach. I consider that police officers should be mandated to review guidance (whether APP guidance or otherwise) in any scenario that they have not (or not recently) dealt with. I fully appreciate that this will need to have a “where practicable” caveat, since that will not always be operationally possible. In this case, however, there was ample time for an officer to check. One of the officers is heard saying words to the effect of “there is nothing more we can do here”, whilst waiting for the ambulance to arrive. I consider that Thames Valley Police (and police forces nationally) should consider not only requiring officers to do this wherever possible, but also for control to remind teams to do this or assist them with that. It would be best practice for this to be recorded on the log as having been completed. This could be achieved by a phone call to a senior officer, or by checking guidance directly. It was suggested by the Medical Director of South Central Ambulance Service that police and ambulance services should work together in reviewing their policies and perhaps train together as well. This is something I would endorse completely. Ambulance issues One of the reasons that I consider that joint training would be more effective is that it would appear (based on the evidence I heard at least), that police are potentially given more training on ABD than paramedics. We heard, for instance, that police training includes reference to prolonged restraint being dangerous. The paramedic evidence we heard indicated that this was not known by them, and not referred to in JRCALC guidance. I consider that the JRCALC guidelines should be reviewed to account for this, and potentially to recommend that paramedic staff be encouraged to ask how long somebody has been restrained for when they arrive, as this may affect their management. There should also be care taken regarding terminology, to ensure that all services refer to this umbrella term using the same terminology. ”

Is this part of a recurring concern?

Yes — Insufficient police training for safe recognition and response to mental-health and behaviour-related medical crises.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Incorrect training about chemical sedation by first responding ambulance staff

Wider context from the report

“Brief summary of matters of concern Police training There was extensive BWV footage in this case, which both I and the jury were able to see multiple times. It appeared to me, and (presumably) to the jury, (given their conclusion), that the officers at the scene were trying to take Neal’s welfare into account. The real issue was around their training. Whilst there may not have been any realistic or practicable alternative to restraining Neal, at least initially, it was clear from the evidence that none of the officers recalled their training which had told them that “prolonged” restraint should be avoided. The training gives no guidance as to what constitutes “prolonged” restraint, and this an issue which the jury highlighted. There are also a number of concerns regarding College of Policing training in this respect. The key concerns around training can be summarised as follows:- 1.   How long is “prolonged” restraint? 2.   One of the witnesses questioned whether the guidelines applied at all if somebody is under arrest, particularly regarding “contain rather than restraint”. Given that these are police guidelines, it seems to me likely that they would apply, whether a person is arrested for public order offences or other matters (but that should be clarified). 3.   The College of Policing slides regarding ABD state that a “Cat 1 call” should be made to the ambulance service. The slides go on to say that the ambulance service should respond to ABD as a “category 1” [response]. It is clear that categorisation would be a matter for the ambulance service rather than the police, and this training may result in inappropriate expectations on behalf of officers at scene, who are expecting an ambulance to arrive more quickly that it in fact does. This in turn could affect their decision making. 4.   The guidelines also refer to providing “chemical sedation”. This appears to me to indicate an incorrect understanding of what is likely to be done medically by a first responding paramedic or emergency care assistant. 5.   It was interesting to note that the parts of the training the officers did seem to remember were around when the training was provided in a very physical way (around positions for restraint etc.) and the final slide “ABD = A&B”. It appears that the more “classroom based” training is less well received. I understand that the College of Policing is changing its methods, and it may be that an educational consultant with policing background could assist with this in trying to achieve training which will stick with those being trained more effectively. 6.   Is there a better way for the College of Policing to ensure that the training has worked and is embedded? Training generally I raise 2 points here: 1.   Checking of guidance which is infrequently used 2.   Joint training with ambulance services Thames Valley Police and the College of Policing will be aware of my Regulation 28 report dated 9th July 2019, following the death of Leroy Medford in 2017. I raised a number of concerns about police training, and received responses from Thames Valley Police and the College of Policing. These are publicly accessible documents on the Chief Coroner’s website. I am concerned that the issues raised around training in that report have been insufficiently addressed. The only substantive change appears to relate to better remote access to guidance. In both inquests, the guidance was in relation to a matter which is not commonly faced by police officers. Whilst I consider ABD training could and should be improved, I accept that there has to be proportionality, given that officers will require training in a number of areas, some of which are far more frequently relevant than this. In addition to achieving better training, I consider that Thames Valley Police (and police nationally), should consider a change of approach. I consider that police officers should be mandated to review guidance (whether APP guidance or otherwise) in any scenario that they have not (or not recently) dealt with. I fully appreciate that this will need to have a “where practicable” caveat, since that will not always be operationally possible. In this case, however, there was ample time for an officer to check. One of the officers is heard saying words to the effect of “there is nothing more we can do here”, whilst waiting for the ambulance to arrive. I consider that Thames Valley Police (and police forces nationally) should consider not only requiring officers to do this wherever possible, but also for control to remind teams to do this or assist them with that. It would be best practice for this to be recorded on the log as having been completed. This could be achieved by a phone call to a senior officer, or by checking guidance directly. It was suggested by the Medical Director of South Central Ambulance Service that police and ambulance services should work together in reviewing their policies and perhaps train together as well. This is something I would endorse completely. Ambulance issues One of the reasons that I consider that joint training would be more effective is that it would appear (based on the evidence I heard at least), that police are potentially given more training on ABD than paramedics. We heard, for instance, that police training includes reference to prolonged restraint being dangerous. The paramedic evidence we heard indicated that this was not known by them, and not referred to in JRCALC guidance. I consider that the JRCALC guidelines should be reviewed to account for this, and potentially to recommend that paramedic staff be encouraged to ask how long somebody has been restrained for when they arrive, as this may affect their management. There should also be care taken regarding terminology, to ensure that all services refer to this umbrella term using the same terminology. ”

Is this part of a recurring concern?

Yes — Unreliable sedation guidance and practice.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clarify in PPST content that the guidance applies to restraint in all circumstances, including arrest.

Verbatim wording from the response

“2. The new PPST content will be clear that the guidance applies to those who are restrained in any circumstances, including people who are under arrest.”

Source location

Response from College of Policing
Page 2 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss defining prolonged restraint and explore using clinical expertise to inform work with PPST leads.

Verbatim wording from the response

“1. ‘Prolonged restraint’ is not currently defined. This issue has been tabled for discussion at the national Clinical Governance Panel and we will look at ways to use clinical expertise to inform work in conjunction with College PPST leads.”

Source location

Response from College of Policing
Page 1 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remove references to chemical sedation from training.

Verbatim wording from the response

“4. References to ‘chemical sedation’ will be removed from training.”

Source location

Response from College of Policing
Page 2 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clarify in revised training and guidance that ambulance-service response is their responsibility and relevant information must be communicated for dispatch prioritisation.

Verbatim wording from the response

“3. We will ensure that the revised training and guidance makes it clear that the response from the ambulance service is a matter for them, and the important point for policing is to ensure that relevant information is communicated so that ambulance dispatchers can make appropriate decisions on prioritisation.”

Source location

Response from College of Policing
Page 2 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the mandatory PPST package, updated national curriculum and APP, with nationwide rollout and ongoing College quality assurance.

Verbatim wording from the response

“The College is currently implementing a new mandatory training package for Public and Personal Safety Training (PPST) along with an updated national curriculum and Authorised Professional Practice (APP). The nationwide roll out of this programme will commence in April 2023 and all forces must achieve implementation by April 2024. This will result in police forces delivering PPST to a common national standard which will be subject to an ongoing quality assurance process by the College. The training is a two-day annual package which is delivered in person and is focused on supporting learners with information retention.”

Source location

Response from College of Policing
Page 1 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with TVP to ensure officers understand that call takers will contact them at scene to support accurate triage and ambulance-response categorisation.

Verbatim wording from the response

“c. We are also working with TVP to ensure that their officers are aware that our call takers will attempt to contact them at the scene so that a more accurate triage can be undertaken. Whilst it is recognised it may not always be possible for a police officers to answer their telephone, it is important that police officers understand the process that will be followed so that the appropriate category of ambulance response can be arranged for the patient.”

Source location

Response from South Central Ambulance Service
Page 2 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a directive requiring phonetic transmission and receipt of acronyms during emergency-service handovers.

Verbatim wording from the response

“b. In addition we have drafted a directive regarding using the phonetic alphabet to pass over and receive information from other emergency services. As you know, in this specific case, the incorrect information was provided to the Trust by TVP which affected the category of ambulance response initially required. Going forward, whilst the full name of the medical condition will always be confirmed, any acronyms will be handed over phonetically as well as minimise the risk of information being lost in translation.”

Source location

Response from South Central Ambulance Service
Page 2 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet and liaise with TVP, the College of Policing and AACE to review ambulance guidance and police training materials.

Verbatim wording from the response

“To confirm, your Regulation 28 report was predominantly aimed at the national bodies responsible for providing training and guidance to police and ambulance service emergency personnel. Within that report, you asked the South Central Ambulance Service to consider working jointly with Thames Valley Police (TVP) to review our policies and training as suggested by our Medical Director during the evidence he provided to you.”

Source location

Response from South Central Ambulance Service
Page 1 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen staff guidance on clinical responsibility, continuous restraint review, obtaining prior restraint duration, and avoiding prone positioning.

Verbatim wording from the response

“In the interim, it is our intention to strengthen the direction we provide to our staff to ensure there is a clear understanding of the role they must play when attending to a patient who is subject to restraint by police officers or has been restrained prior to our attendance. The guidance will confirm that once in attendance ambulance personnel are clinically responsible for the wellbeing of the patient and they must work with police officers to ensure that any restraint is subject to continuous review and adjusted where appropriate to ensure the wellbeing of the patient whilst they are conveyed to a definitive point of care. This will include making enquiries regarding the length of time the patient has been subject to restraint prior to the arrival of the ambulance crew.”

Source location

Response from South Central Ambulance Service
Page 2 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore options for an ambulance physical-restraint training package while liaising with AACE on the emerging national training standard.

Verbatim wording from the response

“We are aware that nationally, there is not a definition of what would constitute prolonged restraint. Evidence was provided to you regarding this during the inquest hearing. The guidance currently provided to ambulance staff confirms that any form of patient restraint should be kept to a minimum and the form of restraint must be justifiable based on the circumstances. Currently ambulance personnel do not receive any specific training regarding physical restraint. We are aware that The Association of Ambulance Chief”

Source location

Response from South Central Ambulance Service
Page 1 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce the College of Policing’s new two-day PPST training and assessment reaccreditation programme for TVP personnel.

Verbatim wording from the response

“• In April 2023, the College of Policing are introducing a new PPST 2-day training and assessment re-accreditation programme for all Forces nationally. The new programme will be based around six scenarios to aid officer’s learning and the retention of knowledge and skills. Forces have until the end of March 2024 to introduce the new programme, which is due to go live in TVP on 14th November 2023.”

Source location

Response from Thames Valley Police
Page 3 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate organisational-learning content into First Aid and Medics training, with written knowledge and practical-skills assessment.

Verbatim wording from the response

“• To reinforce the organisational learning further, TVP will also ensure that additional training material is included within all First Aid and Medics training programmes from the 1st May 2023. This will ensure that Officers and Staff who have direct contact with the public will receive key aspects of this learning within both their mandatory training inputs (PPST) and First Aid re-accreditation, i.e. twice in any year).”

Source location

Response from Thames Valley Police
Page 5 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Brief contact-management staff and deliver dedicated training on ABD recognition, medical emergencies, accurate ambulance communication, incident logging, and proactive restraint-safety prompts.

Verbatim wording from the response

“Contact Management Training”

Source location

Response from Thames Valley Police
Page 5 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update ABD and restraint training materials to clarify containment, ambulance response expectations, medical emergency status, and prohibited chemical-sedation references.

Verbatim wording from the response

“material on this issue has been updated to ensure that Officers understand this point.”

Source location

Response from Thames Valley Police
Page 3 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update initial PPST and First Aid training programmes with ABD and restraint material, written testing, and practical-skills assessment.

Verbatim wording from the response

“Initial Training (Police Officer, Police Community Support Officer, Special Constable, Detention Officer):”

Source location

Response from Thames Valley Police
Page 5 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver the interim PST Mod 1 reaccreditation package with ABD, restraint, de-escalation, medical-emergency, communication, scenario, and written-test components.

Verbatim wording from the response

“• Before the introduction of the new CoP PPST programme, TVP will be re-accrediting Officers and Staff who require re-accreditation prior to November with an updated training package. Delivery of the new 1-day package (called PST Mod 1) will start on 2nd March 2023 through to November 2023.”

Source location

Response from Thames Valley Police
Page 4 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ambulance service response decisions are its responsibility; policing’s role is to communicate relevant information for ambulance dispatch prioritisation.

Verbatim wording from the response

“3. We will ensure that the revised training and guidance makes it clear that the response from the ambulance service is a matter for them, and the important point for policing is to ensure that relevant information is communicated so that ambulance dispatchers can make appropriate decisions on prioritisation.”

Source location

Response from College of Policing
Page 2 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing mobile access to current JRCALC guidelines is considered sufficient because no Trust staff difficulties accessing the guidance have been identified.

Verbatim wording from the response

“As you will be aware from previous correspondence and engagement with the Trust, we provide our staff access to the JRCALC guidelines via the mobile APP. This ensures that they are able to access the most up to date version of the guidance for any condition or set of circumstances they may be presented with when they are with the patient they are treating. Whilst it was apparent during the evidence you heard that the paramedic involved in this specific case, who worked for a private provider rather than the Trust, was not aware of some of the specific wording of the guidelines, he was aware that placing someone in a prone position should be avoided generally. From our review, there is no evidence that staff employed by the Trust have experienced any difficulties in accessing the guidance whether due to them being unaware of how to or because of technical difficulties in doing so.”

Source location

Response from South Central Ambulance Service
Page 1 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Joint face-to-face training with Thames Valley Police is not currently feasible because of operational demands, although this will be kept under review.

Verbatim wording from the response

“2. Operational staff”

Source location

Response from South Central Ambulance Service
Page 2 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Joint police and ambulance training is difficult to achieve because of current recruitment pressures and operational demand volumes.

Verbatim wording from the response

“8. Joint training with ambulance services”

Source location

Response from Thames Valley Police
Page 7 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

There is no fixed definition of prolonged restraint because physiological changes vary between individuals and situations.

Verbatim wording from the response

“1. How long is “prolonged” restraint?”

Source location

Response from Thames Valley Police
Page 2 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mandating periodic review of all infrequently used guidance is impracticable because of the volume of guidance materials.

Verbatim wording from the response

“7. Checking of guidance which is infrequently used”

Source location

Response from Thames Valley Police
Page 7 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing briefing, training and guidance communication mechanisms address identified risks without requiring universal periodic guidance review.

Verbatim wording from the response

“• In response to the Reg. 28 section which states ‘I consider that police officers should be mandated to review guidance (whether APP guidance or otherwise) in any scenario that they have not (or not recently) dealt with’, we have considered whether it would be practicable to mandate officers to periodically review what amounts to 282 SNAP Guides, 222 Operational Guidance notes, and APP covering a 24 areas. Given the high volume of this guidance, this has not been deemed practicable.”

Source location

Response from Thames Valley Police
Page 7 · response
Published 19 December 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Regularly share guidance and policy documents with TVP to promote joint understanding and cohesive working.

    Stated by South Central Ambulance Service NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 19 December 2022.
  2. 2

    Share NHS Digital’s acute behavioural disturbance guidance with TVP’s equivalent call-centre lead.

    Stated by South Central Ambulance Service NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 December 2022.
  3. 3

    Design and disseminate new ABD and prone-restraint SNAP Guides for operational officers and staff.

    Stated by Thames Valley PoliceStated in progressThe respondent said that this action was in progress when they made their response on 19 December 2022.
  4. 4

    Issue an operational briefing highlighting organisational learning and the new ABD and prone-restraint SNAP Guides.

    Stated by Thames Valley PoliceStated plannedThe respondent said that this action was planned when they made their response on 19 December 2022.
  5. 5

    Continue sharing guidance with SCAS through the Clinical Governance Board.

    Stated by Thames Valley PoliceStated in progressThe respondent said that this action was in progress when they made their response on 19 December 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Regularly share guidance and policy documents with TVP to promote joint understanding and cohesive working.

Verbatim wording from the response

“b. The intention moving forward is for each organisation to regularly share guidance and policy documents to promote joint understanding and cohesive working.”

Source location

Response from South Central Ambulance Service
Page 2 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share NHS Digital’s acute behavioural disturbance guidance with TVP’s equivalent call-centre lead.

Verbatim wording from the response

“a. Our Head of Education and Quality Assurance (Clinical Co-ordination Centres) has met with their equivalent at TVP and shared NHS Digital’s guidance document called ‘Spotlight On: Acute Behavioural Disturbance (ABD)’. We understand that TVP intend to use this to update the training and guidance they deliver to their staff.”

Source location

Response from South Central Ambulance Service
Page 2 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Design and disseminate new ABD and prone-restraint SNAP Guides for operational officers and staff.

Verbatim wording from the response

“• The Governance and Service Improvement Unit have designed a number of condensed versions of operational guides, known as ‘SNAP Guides’ to act as Aid Memoirs or Field Guides for operational Officers and Staff. These are available on operational mobile phones, and a number of communication initiatives to publicise the SNAP Guides, including visits to LPAs have taken place.”

Source location

Response from Thames Valley Police
Page 7 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue an operational briefing highlighting organisational learning and the new ABD and prone-restraint SNAP Guides.

Verbatim wording from the response

“• However, because any annual recertification programme will take time to reach all front line Officers and staff, TVP will issue an operational briefing by the end of February 2023, to highlight the key organisational learning and draw attention to the new SNAP Guides on ABD and Prone Restraint.”

Source location

Response from Thames Valley Police
Page 6 · response
Published 19 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue sharing guidance with SCAS through the Clinical Governance Board.

Verbatim wording from the response

“• TVP has been in contact with SCAS regarding the feasibility of joint training. It has been jointly agreed that logistically this would be difficult to achieve with the current recruitment and operational demand volumes. However, the benefits of greater sharing of guidance documents was evident and there is a clear appetite from TVP and SCAS for this to continue. The mechanism for this will be via the Clinical Governance Board chaired by the Assistant Chief Constable for Joint Operations and Contact Management.”

Source location

Response from Thames Valley Police
Page 7 · response
Published 19 December 2022

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026