PFD report

Neville Stephen Abbott · Prevention of Future Deaths report

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Issued 3 May 2024•Dorset

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Lack of knowledge and use of the Professionals Checklist for assessing potential self-neglect
    Part of recurring concern: Failure to reliably identify and escalate self-neglect risks
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Deliver a mandatory staff webinar on self-neglect, checklist use, risk assessment, management escalation and the Multi-Agency Risk Management framework.

    Stated by Bournemouth, Christchurch and Poole CouncilStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  2. Action

    Update Managing Risk and Engagement Guidance to include the Self-Neglect Checklist requirement.

    Stated by Bournemouth, Christchurch and Poole CouncilStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  3. Action

    Disseminate awareness of the Self-Neglect Checklist and Multi-Agency Risk Management framework through management and frontline staff channels.

    Stated by Bournemouth, Christchurch and Poole CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of knowledge and use of the Professionals Checklist for assessing potential self-neglect

Wider context from the report

“i. The lack of knowledge of, and use of the “Professionals Checklist” by ASC practitioners risks adults known to ASC not being assessed where there is a potential risk of self-neglect, including the perhaps less obvious aspects of self-neglect such as declining prescribed medication. Consequently, the requirement to consider calling a MARM, mandated by the “Professional Checklist”, in order to share information, assess risk and to formulate a plan to mitigate risk, may be missed. ”

Is this part of a recurring concern?

Yes — Failure to reliably identify and escalate self-neglect risks.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a mandatory staff webinar on self-neglect, checklist use, risk assessment, management escalation and the Multi-Agency Risk Management framework.

Verbatim wording from the response

“c. Based on the above instruction, we will also be holding a mandatory webinar for all staff on 26 June 2024. The purpose of this webinar is to further highlight what constitutes self-neglect, to highlight the guidance that is available in the Safeguarding Adults Board (SAB) Procedures and our own guidance, including the requirement to use the Self-Neglect Checklist. We will remind practitioners that they are required to undertake a Risk Assessment if a person ‘declines an assessment, services or support’ and to discuss this issue with their line manager. We will promote the use of the MARM framework in supporting the formulation of a multi-agency risk assessment and management plan.”

Source location

Response from BCP Council
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update Managing Risk and Engagement Guidance to include the Self-Neglect Checklist requirement.

Verbatim wording from the response

“a. On 6 June, we instructed all operational staff in ASC via email to complete the Self-Neglect Checklist when they are allocated a person who appears to find engaging with services challenging. We will update our own ‘Managing Risk and Engagement Guidance’, to include this information.”

Source location

Response from BCP Council
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate awareness of the Self-Neglect Checklist and Multi-Agency Risk Management framework through management and frontline staff channels.

Verbatim wording from the response

“k) Prompted discussion within Locality and Acute Hospital Services to raise awareness of the Self-Neglect checklist, MARM framework and to encourage their use were discussed at the service managers planning meeting. This has led to service managers discussing in their team managers meeting and further cascading to front line staff. This included raising awareness of available self-neglect/hoarding training and MARM Training.”

Source location

Response from BCP Council
Page 2 · response
Published 14 May 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Instruct Adult Social Care operational staff to complete the Self-Neglect Checklist for allocated people who find engaging with services challenging.

Verbatim wording from the response

“a. On 6 June, we instructed all operational staff in ASC via email to complete the Self-Neglect Checklist when they are allocated a person who appears to find engaging with services challenging. We will update our own ‘Managing Risk and Engagement Guidance’, to include this information.”

Source location

Response from BCP Council
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make the Self-Neglect Checklist prominent on the updated Adult Social Care intranet.

Verbatim wording from the response

“b. The Self-Neglect Checklist is now much more prominent on our updated Adult Social Care intranet site, to help raise awareness in the future.”

Source location

Response from BCP Council
Page 3 · response
Published 14 May 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. 1

    Require weekly welfare checks for people living in similar circumstances who find it difficult to engage with support services.

    Stated by Bournemouth, Christchurch and Poole CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  2. 2

    Consider enabling joint working for cases involving people difficult to engage with and where risks remain unmitigated.

    Stated by Bournemouth, Christchurch and Poole CouncilStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  3. 3

    Publish Mental Capacity Act practice guidance addressing self-neglect and executive functioning assessment.

    Stated by Bournemouth, Christchurch and Poole CouncilStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  4. 4

    Undertake regular face-to-face welfare checks for people difficult to engage with where risks remain unmitigated.

    Stated by Bournemouth, Christchurch and Poole CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  5. 5

    Continue directing case-holding Adult Social Care staff to Safeguarding Adults Board Multi-Agency Risk Management training videos.

    Stated by Bournemouth, Christchurch and Poole CouncilStated in progressThe respondent said that this action was in progress when they made their response on 14 May 2024.
  6. 6

    Keep people on the Virtual Ward after actions are identified in weekly GP multidisciplinary team meetings until completion is confirmed.

    Stated by Bournemouth, Christchurch and Poole CouncilStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  7. 7

    Check practitioners’ safeguarding training status and instruct outstanding uptake.

    Stated by Bournemouth, Christchurch and Poole CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  8. 8

    Conduct a deep-dive audit of self-neglect cases to assess professional curiosity, risk management and consideration of Multi-Agency Risk Management.

    Stated by Bournemouth, Christchurch and Poole CouncilStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  9. 9

    Continue monthly peer-group drop-ins enabling practitioners to discuss complex cases with advanced practitioners.

    Stated by Bournemouth, Christchurch and Poole CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  10. 10

    Review the Self-Neglect and Hoarding Panel function to assess whether a Complex Case Panel would improve escalation of inadequately mitigated risks.

    Stated by Bournemouth, Christchurch and Poole CouncilStated in progressThe respondent said that this action was in progress when they made their response on 14 May 2024.
  11. 11

    Develop a plan to promote the Mental Capacity Act practice guidance within services.

    Stated by Bournemouth, Christchurch and Poole CouncilStated in progressThe respondent said that this action was in progress when they made their response on 14 May 2024.
  12. 12

    Review people whose finances are managed by Adult Social Care to identify and monitor welfare concerns.

    Stated by Bournemouth, Christchurch and Poole CouncilStated in progressThe respondent said that this action was in progress when they made their response on 14 May 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require weekly welfare checks for people living in similar circumstances who find it difficult to engage with support services.

Verbatim wording from the response

“e) The above reflections have prompted her to now require practitioners who she oversees to undertake regular contact with people living in similar circumstances to Mr. Abbott, i.e. a weekly welfare check.”

Source location

Response from BCP Council
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider enabling joint working for cases involving people difficult to engage with and where risks remain unmitigated.

Verbatim wording from the response

“h) Prompted discussion with peer managers, which has led to an approach of undertaking regular face to face welfare checks with people who find it difficult to engage and where risks are not fully mitigated. This included managers considering enabling joint working of such cases.”

Source location

Response from BCP Council
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish Mental Capacity Act practice guidance addressing self-neglect and executive functioning assessment.

Verbatim wording from the response

“g. As part of our ongoing improvement journey, we will be publishing Mental Capacity Act practice guidance in August. This guidance includes reference to self-neglect and links with the need to consider assessment of executive functioning when people are self-neglecting. We are developing a plan on how to promote the practice guidance; we intend on its publication being high profile within services.”

Source location

Response from BCP Council
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake regular face-to-face welfare checks for people difficult to engage with where risks remain unmitigated.

Verbatim wording from the response

“h) Prompted discussion with peer managers, which has led to an approach of undertaking regular face to face welfare checks with people who find it difficult to engage and where risks are not fully mitigated. This included managers considering enabling joint working of such cases.”

Source location

Response from BCP Council
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue directing case-holding Adult Social Care staff to Safeguarding Adults Board Multi-Agency Risk Management training videos.

Verbatim wording from the response

“d. We will continue to direct all case holding ASC staff to watch the SAB MARM training videos at the above webinar.”

Source location

Response from BCP Council
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Keep people on the Virtual Ward after actions are identified in weekly GP multidisciplinary team meetings until completion is confirmed.

Verbatim wording from the response

“r) In relation to the General Practitioner Multi-Disciplinary Team meetings, which are held weekly in most surgeries, when actions are identified the person will remain on Virtual Ward to ensure any actions have been completed satisfactorily.”

Source location

Response from BCP Council
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Check practitioners’ safeguarding training status and instruct outstanding uptake.

Verbatim wording from the response

“l) Checked that safeguarding training is up to date for all practitioners and instructed uptake if not.”

Source location

Response from BCP Council
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a deep-dive audit of self-neglect cases to assess professional curiosity, risk management and consideration of Multi-Agency Risk Management.

Verbatim wording from the response

“e. We will be undertaking a deep dive audit during June and July into cases where self-neglect is mentioned in case records. We will be looking for assurance that practitioners have been curious, assertive and have sought to manage risks appropriately, including consideration of holding a MARM. We will seek to redress any circumstances where risks are not managed appropriately through robust practice and management oversight, escalating matters to Section 42 Enquiries if necessary.”

Source location

Response from BCP Council
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monthly peer-group drop-ins enabling practitioners to discuss complex cases with advanced practitioners.

Verbatim wording from the response

“h. We will continue to operate monthly peer group drop-ins for practitioners to discuss complex cases with advanced practitioners.”

Source location

Response from BCP Council
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Self-Neglect and Hoarding Panel function to assess whether a Complex Case Panel would improve escalation of inadequately mitigated risks.

Verbatim wording from the response

“f. We are undertaking a review of our existing Self-Neglect & Hoarding Panel function to explore whether a Complex Case Panel is more likely to prompt practitioners to escalate cases where risks are not fully mitigated. We anticipate that this will allow a formal route for practitioners to escalate issues to both their own senior managers, but also other partner agencies. We aim to have completed this review by August.”

Source location

Response from BCP Council
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a plan to promote the Mental Capacity Act practice guidance within services.

Verbatim wording from the response

“g. As part of our ongoing improvement journey, we will be publishing Mental Capacity Act practice guidance in August. This guidance includes reference to self-neglect and links with the need to consider assessment of executive functioning when people are self-neglecting. We are developing a plan on how to promote the practice guidance; we intend on its publication being high profile within services.”

Source location

Response from BCP Council
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review people whose finances are managed by Adult Social Care to identify and monitor welfare concerns.

Verbatim wording from the response

“i) Prompted review of all people where ASC manages their finances, to ensure any concerns for welfare are addressed and monitored as detailed above.”

Source location

Response from BCP Council
Page 2 · response
Published 14 May 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026