PFD report

Cynthia Mary Gilbert · Prevention of Future Deaths report

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Issued 24 Jan 2025•Somerset

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
17

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to adhere to repositioning care plans for patients at very high risk of pressure ulcer development
    Part of recurring concern: Failure to reliably reposition patients at required intervalsPart of recurring concern: Inadequate management of pressure ulcers
  2. Inadequate quality and efficacy of post-death investigations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Use education, audits and further ward-based quality-improvement projects to improve pressure-ulcer prevention and management.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 February 2025.
  2. Action

    Review lateral-turning devices, assess available options and risks, and develop a standard operating procedure to support equitable access and safe repositioning.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 February 2025.
  3. Action

    Have matrons work clinically on wards weekly to support training, identify high-risk patients, and lead ward rounds and safety huddles.

    Stated by Somerset NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 February 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to adhere to repositioning care plans for patients at very high risk of pressure ulcer development

Wider context from the report

“a) Mrs Gilbert was noted to have grade 2 tissue damage on admission to hospital. She was assessed as being at very high risk of pressure ulcer development. Her care plan included repositioning every 1 to 2 hours. The Intentional Rounding documents show that, during her time spent on the Old Acute Medical Unit and Coleridge Respiratory Unit (1/9/23 to 20/12/23), Mrs Gilbert remained in the same position in bed for periods of many hours on multiple days. b) Evidence given by the tissue viability nurse was that the tissue viability team emphasised the importance of repositioning on five separate occasions to the ward staff. The lack of adherence to the repositioning plan continued despite these communications. c) Mrs Gilbert’s grade 2 tissue damage deteriorated to a grade 4 pressure ulcer during her admission, leading to septicaemia. d) The lack of adherence to the repositioning care plan for a patient at very high risk of developing pressure ulcers raises a concern for future deaths. ”

Is this part of a recurring concern?

Yes — Failure to reliably reposition patients at required intervals; Inadequate management of pressure ulcers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate quality and efficacy of post-death investigations

Wider context from the report

“e) The evidence given by the Trust at the inquest did not provide a satisfactory explanation as to why the repositioning care plan was not adhered to. This raises a concern about the quality and efficacy of the Trusts’ post-death investigation which in turn raises a concern for future deaths. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use education, audits and further ward-based quality-improvement projects to improve pressure-ulcer prevention and management.

Verbatim wording from the response

“• Education project 2023-24 – which saw 1251 education contacts, pre (1161) and post (481) knowledge questionnaires and audits that saw approximately 500 patient records reviewed within inpatient settings across the project. Further QI projects (with 6 ward areas with higher pressure ulcer rates) were commenced on the back of the results.”

Source location

Response from Somerset NHS Foundation Trust
Page 2 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review lateral-turning devices, assess available options and risks, and develop a standard operating procedure to support equitable access and safe repositioning.

Verbatim wording from the response

“• There is work, as a national safety alert (cot sides and bed accessories), to review the use of lateral turning devices (integral to mattress or separate support device to aid lateral turning/repositioning). This will include what devices are available to ensure equity of access, risk assessment tools for their use and developing a Standard Operational Procedure (SOP) document.”

Source location

Response from Somerset NHS Foundation Trust
Page 3 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Have matrons work clinically on wards weekly to support training, identify high-risk patients, and lead ward rounds and safety huddles.

Verbatim wording from the response

“The ADPC is carrying out patient and relative engagement walk rounds across all of our wards, during visiting hours, this have been very positive and allows us to hear about areas of notable good practice and areas of concerns that need to be addressed. A plan has been put in place to carry out a 15 steps challenge on several wards across the trust. Night walk rounds are ongoing by the ADPC across both acute sites and have been well received by both staff and the wider MDT. The matrons are now working 20% clinical on our wards weekly supporting with training and education and supporting with the identification of our high-risk patients and are leading on ward rounds and safety huddles with the ward senior leadership team.”

Source location

Response from Somerset NHS Foundation Trust
Page 3 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain mandatory pressure-ulcer-prevention eLearning and associated aSSKINg-based education, including Waterlow assessment resources and eAssessment tools.

Verbatim wording from the response

“• Introduction of a mandatory eLearning module for Pressure Ulcer Prevention – which notes the importance of repositioning patients and highlights immobility as a key risk factor for developing pressure ulcers. Most recent figures demonstrate 93% compliance with substantive staff mapped to the training.”

Source location

Response from Somerset NHS Foundation Trust
Page 2 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and align inpatient care-plan templates and documents using the aSSKINg framework.

Verbatim wording from the response

“• Review and alignment of care plan templates/documents across the inpatient settings, which will incorporate the aSSKINg framework as a basis.”

Source location

Response from Somerset NHS Foundation Trust
Page 2 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the Intentional Rounding quality-improvement project and roll out the new tool and training package organisation-wide by June 2025.

Verbatim wording from the response

“In response to this, a Quality Improvement (QI) project was commenced in September 2024 with an aim to address these variances and improve the overall understanding, application and staff culture, leading to increased patient safety, a reduction in harm and ultimately better outcomes for patients. Since testing the specific role modelling approach for IR across 5 pilot wards, there has been an improved awareness and understanding from colleagues, a reduced number of reported incidences and / or concerns, with fewer patients suffering harm through the adverse effects of pressures leading to pressure damage. A new tool was developed which will capture more accurately the care delivery”

Source location

Response from Somerset NHS Foundation Trust
Page 1 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue developing robust patient-safety incident learning responses through PSIRF guidance, training and testing, and share review learning through clinical and governance forums.

Verbatim wording from the response

“Within the Trust there has been a change in learning responses to patient safety incidents, since December 2023 due to the change from the Serious Incident Framework to Patient Safety Incident Response Framework (PSIRF). Previous methodology has”

Source location

Response from Somerset NHS Foundation Trust
Page 3 · response
Published 4 February 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Identify ward projects to implement personalised care involving patients, families and carers in communication and decision-making.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 February 2025.
  2. 2

    Launch and evaluate a five-day-per-week supernumerary Quality and Safety Nurse role on Coleridge ward using quality-improvement methodology.

    Stated by Somerset NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 February 2025.
  3. 3

    Conduct monthly quality-metric audits covering pressure-ulcer prevention, review findings with senior ward leaders, share learning and plan improvement programmes.

    Stated by Somerset NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 February 2025.
  4. 4

    Develop a pressure-ulcer reduction and improvement programme across key Trust settings.

    Stated by Somerset NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 February 2025.
  5. 5

    Carry out patient and relative engagement walk rounds, night walk rounds and a planned 15 Steps Challenge across wards.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 February 2025.
  6. 6

    Provide a dedicated Tissue Viability Education and Quality Improvement Coordinator to develop tissue-viability learning frameworks and competencies.

    Stated by Somerset NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 February 2025.
  7. 7

    Review reported incidents daily and verify that measures are taken to mitigate further patient harm.

    Stated by Somerset NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 February 2025.
  8. 8

    Align pressure-relieving-equipment guidance and provision across inpatient settings, including standardised mattresses, heel protection devices and cushions, with equipment audits.

    Stated by Somerset NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 February 2025.
  9. 9

    Use two medical-service-group Matrons as pressure-ulcer topic leads to cascade learning through monthly matron, patient-safety and service-group governance meetings.

    Stated by Somerset NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 February 2025.
  10. 10

    Develop Board and Service Group reporting on pressure-ulcer challenges, assurance, actions and learning, coordinated through the Pressure Ulcer Steering Group.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 February 2025.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The existing Intentional Rounding form records patients’ position changes, so a separate positioning chart is not required.

    Stated by Somerset NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify ward projects to implement personalised care involving patients, families and carers in communication and decision-making.

Verbatim wording from the response

“The organisation has a personalised care improvement group that is focussing on ‘no decision about me without me’. This work is being led by ████████, Director of Allied Health Professions, and will be based on good communication with patients and those that matter to them. The basis for this is understanding what matters to patients and family, carers and ensuring they are involved in decision making. We are currently identifying projects on wards to help deliver care in this way.”

Source location

Response from Somerset NHS Foundation Trust
Page 3 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch and evaluate a five-day-per-week supernumerary Quality and Safety Nurse role on Coleridge ward using quality-improvement methodology.

Verbatim wording from the response

“We are due to launch a test of change on Coleridge ward with a 5 day a week supernumerary role, titled the Quality and Safety Nurse, with clear aims and objectives and job planning, this will follow QI methodology. The ADPC supports a daily review of all incidents reported and the matrons will also review and ensure that all measures and steps have been taken to mitigate any further risk of harm for our patients. All ward-based staff are encouraged to complete the pressure ulcer training on LEAP.”

Source location

Response from Somerset NHS Foundation Trust
Page 3 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly quality-metric audits covering pressure-ulcer prevention, review findings with senior ward leaders, share learning and plan improvement programmes.

Verbatim wording from the response

“• ████████ has been a key stakeholder in the group reviewing the quality metrics tools across both the acutes. This set of metrics is a monthly audit which looks at the quality of care delivered across 9 domains, one of which is pressure ulcer prevention. The results of the audit are reviewed monthly by the senior ward managers and matrons, they look for areas of concern, share ideas and learning and plan improvement programmes.”

Source location

Response from Somerset NHS Foundation Trust
Page 2 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a pressure-ulcer reduction and improvement programme across key Trust settings.

Verbatim wording from the response

“• Following engagement with the Executive Team, Non-Executive Directors, Governors, senior leadership team and the Associate Directors of Patient Care (ADPC’s), a clearer programme of Board and Service Group reporting is under development relating to this topic. This is to improve Ward to Board understanding of challenges, assurance and actions/learning at all levels, with co-ordination through the Pressure Ulcer Steering Group. In addition, there has been agreement to develop a reduction/improvement programme across key settings within the Trust.”

Source location

Response from Somerset NHS Foundation Trust
Page 3 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carry out patient and relative engagement walk rounds, night walk rounds and a planned 15 Steps Challenge across wards.

Verbatim wording from the response

“The ADPC is carrying out patient and relative engagement walk rounds across all of our wards, during visiting hours, this have been very positive and allows us to hear about areas of notable good practice and areas of concerns that need to be addressed. A plan has been put in place to carry out a 15 steps challenge on several wards across the trust. Night walk rounds are ongoing by the ADPC across both acute sites and have been well received by both staff and the wider MDT. The matrons are now working 20% clinical on our wards weekly supporting with training and education and supporting with the identification of our high-risk patients and are leading on ward rounds and safety huddles with the ward senior leadership team.”

Source location

Response from Somerset NHS Foundation Trust
Page 3 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a dedicated Tissue Viability Education and Quality Improvement Coordinator to develop tissue-viability learning frameworks and competencies.

Verbatim wording from the response

“• They now have a Tissue Viability Education and QI Co-ordinator whose key function is to drive the development of the learning frameworks and competencies around tissue viability; the first framework they are looking at is pressure ulcers. They have developed further resources to add to LEAP (learning platform) to support this plus a How to complete Waterlow (risk assessment) and eAssessment to support the above eLearning module.”

Source location

Response from Somerset NHS Foundation Trust
Page 2 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review reported incidents daily and verify that measures are taken to mitigate further patient harm.

Verbatim wording from the response

“We are due to launch a test of change on Coleridge ward with a 5 day a week supernumerary role, titled the Quality and Safety Nurse, with clear aims and objectives and job planning, this will follow QI methodology. The ADPC supports a daily review of all incidents reported and the matrons will also review and ensure that all measures and steps have been taken to mitigate any further risk of harm for our patients. All ward-based staff are encouraged to complete the pressure ulcer training on LEAP.”

Source location

Response from Somerset NHS Foundation Trust
Page 3 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Align pressure-relieving-equipment guidance and provision across inpatient settings, including standardised mattresses, heel protection devices and cushions, with equipment audits.

Verbatim wording from the response

“In addition to this, there is further planned work to:”

Source location

Response from Somerset NHS Foundation Trust
Page 2 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use two medical-service-group Matrons as pressure-ulcer topic leads to cascade learning through monthly matron, patient-safety and service-group governance meetings.

Verbatim wording from the response

“Two Matrons within the medical service group (there is also one allocated for surgery in their portfolio) are now topic leads for pressure ulcer management within the medical service group. Their purpose, aim and involvement are to influence, support, guide and cascade wider learning across the service group via monthly matron portfolio meetings, patient safety review committee meetings which are held monthly, and additionally shared learning is also discussed at our 4 weekly Service Group Governance committee meetings.”

Source location

Response from Somerset NHS Foundation Trust
Page 4 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop Board and Service Group reporting on pressure-ulcer challenges, assurance, actions and learning, coordinated through the Pressure Ulcer Steering Group.

Verbatim wording from the response

“• Following engagement with the Executive Team, Non-Executive Directors, Governors, senior leadership team and the Associate Directors of Patient Care (ADPC’s), a clearer programme of Board and Service Group reporting is under development relating to this topic. This is to improve Ward to Board understanding of challenges, assurance and actions/learning at all levels, with co-ordination through the Pressure Ulcer Steering Group. In addition, there has been agreement to develop a reduction/improvement programme across key settings within the Trust.”

Source location

Response from Somerset NHS Foundation Trust
Page 3 · response
Published 4 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The existing Intentional Rounding form records patients’ position changes, so a separate positioning chart is not required.

Verbatim wording from the response

“3. Are we encouraging use of a positioning chart? The IR form is where we record position changes”

Source location

Response from Somerset NHS Foundation Trust
Page 3 · response
Published 4 February 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026