PFD report

Michael Brian Waite · Prevention of Future Deaths report

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Issued 31 Jan 2023•Essex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to require certificated First Aid and Basic Life Support training before solo support duties
    Part of recurring concern: Inadequate staff competence to provide first aid
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Require new care workers to complete enhanced Emergency First Aid training within their first month and prohibit lone working until completion.

    Stated by Peabody TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2024.
  2. Action

    Roll out the revised Emergency First Aid training course to more than 420 existing care workers within one year.

    Stated by Peabody TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2024.
  3. Action

    Introduce a revised training programme featuring certified Emergency First Aid training, including Basic Life Support, and additional in-house training.

    Stated by Peabody TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Employers are responsible for determining required training, ensuring mandatory training, and assessing when workers can work unsupervised.

    Stated by Skills for Care LtdRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to require certificated First Aid and Basic Life Support training before solo support duties

Wider context from the report

“1. Although the SW involved in this case had received Basic Life Support training, the evidence of senior witnesses for Peabody, including the Assistant Head of Service and the Director of Care, confirmed that there is presently no requirement for Support Workers, employed by Peabody to provide 24-hour solo support to clients in supported living accommodation, to undergo certificated First Aid Training including Basic Life Support training, prior to assuming their role. 2. Whilst it is recognised that residents in supported living accommodation have varying capabilities and varying abilities to care for themselves, as in this case, many will require help and support and, as such, will have varying - including significant - degrees of vulnerability. In my view, for those who are solo providers of support in such circumstances (ie are working alone in providing the support required) to not have received formal, certificated First Aid training, including Basic Life Support training, prior to assuming their duties gives rise to the risk of future deaths. ”

Is this part of a recurring concern?

Yes — Inadequate staff competence to provide first aid.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require new care workers to complete enhanced Emergency First Aid training within their first month and prohibit lone working until completion.

Verbatim wording from the response

“All our new care workers will complete the enhanced training programme as part of their induction process. They will be required to complete the Emergency First Aid training”

Source location

Response from Peabody
Page 2 · response
Published 12 February 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the revised Emergency First Aid training course to more than 420 existing care workers within one year.

Verbatim wording from the response

“Our existing care workers will also be required to complete the new course. This affects over 420 employees. We have given ourselves a target of one year to complete the roll out of this training programme, which has already commenced. This is on top of the basic life support training that our existing care workers who provide solo support have already completed.”

Source location

Response from Peabody
Page 3 · response
Published 12 February 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a revised training programme featuring certified Emergency First Aid training, including Basic Life Support, and additional in-house training.

Verbatim wording from the response

“However, upon careful consideration of the risks raised by the Coroner and having reviewed the risks inherent with our supported living customers, we have put in place additional measures to improve our training and quality of service.”

Source location

Response from Peabody
Page 2 · response
Published 12 February 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Host Care Certificate resources, including the Basic Life Support standard, for adult social care employers and workers.

Verbatim wording from the response

“Care Certificate”

Source location

Response from Skill for Care
Page 2 · response
Published 12 February 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and republish Core and Mandatory training guidance to reflect the CQC Single Assessment Framework.

Verbatim wording from the response

“Our guidance and advice include:”

Source location

Response from Skill for Care
Page 1 · response
Published 12 February 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a specification for a new Level 2 Adult Social Care Certificate qualification based on existing Care Certificate standards.

Verbatim wording from the response

“Level 2 Adult Social Care Certificate Qualification”

Source location

Response from Skill for Care
Page 3 · response
Published 12 February 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employers are responsible for determining required training, ensuring mandatory training, and assessing when workers can work unsupervised.

Verbatim wording from the response

“In line with HSE guidance, it further states that ‘Establishments must provide adequate personnel to respond if someone is taken ill or injured at work. It’s the employer’s responsibility to determine how many people need training and to what level.’ We note that this HSE guidance applies to First Aid and First Aid at Work, not specifically to Basic Life Support.”

Source location

Response from Skill for Care
Page 1 · response
Published 12 February 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The body cannot mandate or enforce adult social care training because it is an independent charitable organisation without regulatory authority.

Verbatim wording from the response

“Whilst Skills for Care is committed to influencing improvements in the standards and the quality of personalised care across the adult social care sector, as an independent charitable body, we are not able to mandate or enforce what training is undertaken.”

Source location

Response from Skill for Care
Page 4 · response
Published 12 February 2024

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Review statutory requirements for training and suitably qualified care staff in supported living and domiciliary care.

    Stated by Peabody TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2024.
  2. 2

    Launch an Ofsted-registered Academy providing Care Certificate training and Level 3 and Level 4 adult care apprenticeships.

    Stated by Peabody TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2024.
  3. 3

    Provide the Learning from Events digital module at no cost to support adverse-event reviews and action planning.

    Stated by Skills for Care LtdStated completedThe respondent said that this action was complete when they made their response on 12 February 2024.
  4. 4

    Use CQC recommendations when developing products and services and signpost adult social care stakeholders to CQC documentation.

    Stated by Skills for Care LtdStated completedThe respondent said that this action was complete when they made their response on 12 February 2024.
  5. 5

    Consider Mr Waite’s case under the enforcement framework for failures to provide safe care or treatment.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 12 February 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review statutory requirements for training and suitably qualified care staff in supported living and domiciliary care.

Verbatim wording from the response

“We have reviewed the statutory requirements in relation to the training and provision of suitably qualified staff to support customers in a supported living or domiciliary care environment. This would include customers such as Mr Waite, who received a domiciliary care service in his own home.”

Source location

Response from Peabody
Page 1 · response
Published 12 February 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch an Ofsted-registered Academy providing Care Certificate training and Level 3 and Level 4 adult care apprenticeships.

Verbatim wording from the response

“We recognise the need to continue upskilling our workforce into the future and maintain our resilience to changing customer needs. Therefore, we have also recently launched an Ofsted-registered Academy within our organisation, which will provide Care Certificate Training and also Level 3 Adult Care Worker standard and Level 4 Adult Care Practitioner standard apprenticeships.”

Source location

Response from Peabody
Page 3 · response
Published 12 February 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide the Learning from Events digital module at no cost to support adverse-event reviews and action planning.

Verbatim wording from the response

“Learning from Events”

Source location

Response from Skill for Care
Page 3 · response
Published 12 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use CQC recommendations when developing products and services and signpost adult social care stakeholders to CQC documentation.

Verbatim wording from the response

“CQC recommendations”

Source location

Response from Skill for Care
Page 2 · response
Published 12 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider Mr Waite’s case under the enforcement framework for failures to provide safe care or treatment.

Verbatim wording from the response

“Since 1 April 2015 CQC has assumed enforcement responsibility for health and safety incidents where patients and service users have died or sustained avoidable harm or have been exposed to a significant risk of avoidable harm as a result of a failure by the registered person to provide safe care or treatment. As a result of the information you have shared in this case, CQC will be considering Mr Waite’s case under this framework.”

Source location

Response from Care Quality Comission
Page 3 · response
Published 12 February 2024

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/3

Data last updated 7 September 2026