PFD report

Christopher Edward SIDLE · Prevention of Future Deaths report

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Issued 25 Mar 2024•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
8

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
24

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to fully and properly record the rationale for decisions
  2. Insufficient telephone-based support to recognise ongoing concerns
  3. Shortage of inpatient mental health beds
    Part of recurring concern: Insufficient psychiatric inpatient bed capacity
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.20

  1. Action

    Fund the national rollout of specialised mental health ambulances supported by practitioners trained in co-occurring physical and mental health needs.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 3 April 2024.
  2. Action

    Develop and publish statutory guidance for discharge from mental health inpatient settings.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 3 April 2024.
  3. Action

    Invest almost £1 billion in expanded adult community mental health services by March 2024.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 3 April 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The witness evidence does not reflect the investigation findings or recognise the need for full assessment of service users’ responses.

    Stated by Norfolk and Suffolk NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to fully and properly record the rationale for decisions

Wider context from the report

“3. There remains a lack of understanding with regard to assessing a person’s mental capacity to make decisions and to fully and properly record the rationale for making decisions. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient telephone-based support to recognise ongoing concerns

Wider context from the report

“4. Support provided by FACT is usually carried out by telephone and will in some circumstances not be sufficient to recognise ongoing concerns, for instance with regard to medication concordance. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Shortage of inpatient mental health beds

Wider context from the report

“7. Evidence was heard of a nationwide shortage of inpatient mental health beds. Action has been taken by NSFT in an effort to minimise impact, but this does remain an ongoing concern. ”

Is this part of a recurring concern?

Yes — Insufficient psychiatric inpatient bed capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to circulate important emails to relevant CRHTT personnel

Wider context from the report

“5. Important emails were not circulated to relevant personnel within the CRHTT. The evidence remains unclear what happened to the emails and why they did not reach the appropriate member of the team. ”

Is this part of a recurring concern?

Yes — Unreliable circulation of safety-critical mental health information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in arranging assessments for people requiring an immediate response

Wider context from the report

“6. A person can be identified at triage risk assessment as being in need of an “immediate response, within 4 hours” but an assessment is then arranged for within a 24-hour period. ”

Is this part of a recurring concern?

Yes — Failure to complete timely direct mental health assessments after referral.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of understanding of mental capacity assessment

Wider context from the report

“3. There remains a lack of understanding with regard to assessing a person’s mental capacity to make decisions and to fully and properly record the rationale for making decisions. ”

Is this part of a recurring concern?

Yes — Failure to recognise impaired decision-making capacity in care decisions; Unreliable assessment and recording of patients’ mental capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct full and proper assessments and independently verify service users’ responses

Wider context from the report

“1. Despite additional face to face training being made available to the CRHTT, witness evidence was heard which does not reflect the findings of the investigation and does not recognise the need for a full and proper assessment and the need not to accept a service user’s response to questions raised. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of understanding of the scope and limitations of community team services

Wider context from the report

“2. There remains a lack of understanding amongst the CRHTT with regard to the scope and limitations of other services available within the community team. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fund the national rollout of specialised mental health ambulances supported by practitioners trained in co-occurring physical and mental health needs.

Verbatim wording from the response

“For those in crisis, we are providing £150 million of capital investment for mental health urgent and emergency care infrastructure over 2023/24 and 2024/25. This includes investment into a range of wider local mental health infrastructure schemes, including new and improved crisis cafes, crisis houses, health-based places of safety and improvements to emergency departments and crisis lines. Over 160 schemes have been allocated funding by NHS England so far and 99 have been completed. The funding will also provide for specialised mental health ambulances which will be rolled out across the country – and be supported by practitioners trained to provide advice and treatments in cases of co-occurring physical and mental health issues.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and publish statutory guidance for discharge from mental health inpatient settings.

Verbatim wording from the response

“Timely discharge of patients who are ready to be discharged is important to free up beds for those who need them. To support adult social care and discharges across the NHS, including from mental health inpatient settings, up to £2.8 billion was made available in 2023/24 and £4.7 billion in 2024/25, reducing bed occupancy. The Department has also worked with NHS England and other system partners to develop statutory guidance for discharge from all mental health inpatient settings, which was published in January 2024. This sets out how NHS bodies and local authorities can work together to support the discharge process, improving flow and ensuring the right support in the community. The guidance is available at: Hospital discharge and community support guidance - GOV.UK (www.gov.uk)”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest almost £1 billion in expanded adult community mental health services by March 2024.

Verbatim wording from the response

“Through the NHS Long Term Plan, we have invested almost £1 billion extra in community mental health care for adults by March 2024, compared to 2018/19, expanding and transforming community mental health services. The long-term aim set out within the NHS Long-Term Plan is to improve community support for those with serious mental illness to avoid the need for an inpatient admission where possible. As part of this, major expansion in funding for community mental health services commenced in all areas in 2021/22 which also aim to reduce pressure on beds. However, we recognise that there are occasions where a mental health bed is not available locally. The 2024/25 NHS priorities and operations planning guidance has a commitment to improving patient flow and working towards eliminating inappropriate out of area placements.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve patient flow and work towards eliminating inappropriate out-of-area mental health placements.

Verbatim wording from the response

“Through the NHS Long Term Plan, we have invested almost £1 billion extra in community mental health care for adults by March 2024, compared to 2018/19, expanding and transforming community mental health services. The long-term aim set out within the NHS Long-Term Plan is to improve community support for those with serious mental illness to avoid the need for an inpatient admission where possible. As part of this, major expansion in funding for community mental health services commenced in all areas in 2021/22 which also aim to reduce pressure on beds. However, we recognise that there are occasions where a mental health bed is not available locally. The 2024/25 NHS priorities and operations planning guidance has a commitment to improving patient flow and working towards eliminating inappropriate out of area placements.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide capital investment for urgent and emergency mental health infrastructure, including crisis services, emergency departments and crisis lines.

Verbatim wording from the response

“For those in crisis, we are providing £150 million of capital investment for mental health urgent and emergency care infrastructure over 2023/24 and 2024/25. This includes investment into a range of wider local mental health infrastructure schemes, including new and improved crisis cafes, crisis houses, health-based places of safety and improvements to emergency departments and crisis lines. Over 160 schemes have been allocated funding by NHS England so far and 99 have been completed. The funding will also provide for specialised mental health ambulances which will be rolled out across the country – and be supported by practitioners trained to provide advice and treatments in cases of co-occurring physical and mental health issues.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make funding available to support adult social care and NHS discharges, including from mental health inpatient settings.

Verbatim wording from the response

“Timely discharge of patients who are ready to be discharged is important to free up beds for those who need them. To support adult social care and discharges across the NHS, including from mental health inpatient settings, up to £2.8 billion was made available in 2023/24 and £4.7 billion in 2024/25, reducing bed occupancy. The Department has also worked with NHS England and other system partners to develop statutory guidance for discharge from all mental health inpatient settings, which was published in January 2024. This sets out how NHS bodies and local authorities can work together to support the discharge process, improving flow and ensuring the right support in the community. The guidance is available at: Hospital discharge and community support guidance - GOV.UK (www.gov.uk)”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold weekly interface meetings between experienced CRHTT practitioners and community teams.

Verbatim wording from the response

“In addition, within the Norfolk CRHTT, experienced practitioners attend weekly interface meetings with community teams to increase their knowledge of each other's service.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 3 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver bespoke mental capacity training to CRHTT staff.

Verbatim wording from the response

“Bespoke training was designed in response to the difficulties identified in Mr Sidle’s care. This was delivered by the Mental Capacity Act Lead (MCA) to the CRHTT involved in his care. This was an interactive session delivered through “Teams” on 01.05.24 & 02.05.24. Staff awareness will be further supported through discussion of case studies as part of table discussion, at the forthcoming CRHTT training day on 21 August 2024.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Routinely document clinical risk using the 5P formulation approach.

Verbatim wording from the response

“Norfolk CRHTT is well established in utilising the 5P Formulation model in all interventions. This model refers to 5 factors (Presenting problem; Precipitating; Perpetuating; Predisposing; and Protective Factors) to support comprehensive understanding and formulation for care planning purposes.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide administrative and senior support-worker capacity to monitor the CRHTT inbox during weekday and weekend periods.

Verbatim wording from the response

“To increase resilience, administrative support has now been allocated to assist the PIC with weekday administrative tasks which includes monitoring the inbox.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 3 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate one generic CRHTT email address with a defined process for qualified practitioners to check and action messages.

Verbatim wording from the response

“These have now been merged into one generic team email address. The process for receipt and management of emails to the CRHTT generic team e mail address has been reviewed.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 3 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a FACT service scoping exercise and produce a cross-team review with recommendations and an action plan.

Verbatim wording from the response

“An initial scoping exercise is being undertaken as part of Quality Improvement initiative led by the Deputy service director, to understand the existing arrangements and opportunities for improvement. in FACT delivery. This will report to the newly established (April 2024) Trust wide Safety Group to ensure there is consistency regarding the application of FACT. A review of existing FACT arrangements across the 5 Adult CMHTs in North Norfolk and Norwich inclusive of recommendations and a clear action plan, will be received by the Chief Nurse by 31st July 2024.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 3 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the impact of CRHTT measures through monthly audits and report findings through Trust quality and safety governance.

Verbatim wording from the response

“We will monitor the impact of these measures on patient care and assessment by undertaking a monthly audit. This will inform an evaluation report that will be presented to the Care Group Quality Assurance Group for monitoring purposes and to support improvement. For assurance purposes the report findings will be presented to the Trust Safety group and onward to the Trust Board Quality Committee.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the updated Trust-wide CRHTT standard operating procedure covering team liaison, service scope and referral regrading.

Verbatim wording from the response

“In May 2024 an updated Trust wide CRHTT Standard Operating Procedure (SOP) was ratified and implemented across the Trust.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 3 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement monthly mental capacity audits locally and Trust-wide, reporting findings through quality and safety governance.

Verbatim wording from the response

“To provide assurance that CRHTT apply their MCA knowledge consistently and appropriately, an audit programme has been developed. A monthly audit will go live in Norfolk CRHTT on 20.05.24. We will use our audit findings and other means (for example feedback from patient safety investigations), to identify ongoing training needs. We will provide bespoke training where this is identified as needed. This bespoke training offer is in addition to the Trust’s existing requirement for all clinical assessors to receive mandatory e learning training in mental capacity every three years.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit implementation of the CRHTT email-management and night-handover processes over six months.

Verbatim wording from the response

“Night shift is covered by 2 clinicians and 2 senior support workers with shared responsibility. All contacts are recorded on to the Night Handover Log. The embedding of this new process will be monitored through a six-month audit which will commence 20.05.24.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 4 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and establish a core competency framework for CRHTT assessors.

Verbatim wording from the response

“Nevertheless, in response to this incident and as presented at inquest, the Trust has developed a core competency framework for CRHTT assessors which reflects fidelities outlined within the Core CRISIS Fidelity Scale. This was developed by 31.08.23 in response to an action arising from the Safety Incident Review (SIR) that was undertaken by the NSFT Patient Safety Team. Our action was to ensure that new assessing staff complete an induction and all assessors within the team complete core competency.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 1 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit qualified, experienced CRHTT clinicians and provide a structured 12-week preceptorship, supervision and development portfolio.

Verbatim wording from the response

“It is acknowledged that clinicians within CRHTT require a wide breadth of knowledge and understanding and as such in April 2024 a recruitment and retention project was launched for CRHTT. This project will attempt to recruit qualified and experienced clinicians, these will be qualified band 5 with post registration experience. They will undertake a 12-week preceptorship within CRHTT. New staff will be allocated to a named preceptor. Their preceptor will be an experienced member of staff who will act as their professional support during their induction to the CRHT Team. New team members will be expected to complete 80% of clinical time with their preceptor within their first 12 weeks. They will attend weekly supervision and monthly reflective practise, as well as complete a portfolio that will record evidence of their training and professional development.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss mental capacity case studies during the forthcoming CRHTT training day.

Verbatim wording from the response

“Bespoke training was designed in response to the difficulties identified in Mr Sidle’s care. This was delivered by the Mental Capacity Act Lead (MCA) to the CRHTT involved in his care. This was an interactive session delivered through “Teams” on 01.05.24 & 02.05.24. Staff awareness will be further supported through discussion of case studies as part of table discussion, at the forthcoming CRHTT training day on 21 August 2024.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete induction, competency assessment and supervised competency development for CRHTT assessing staff.

Verbatim wording from the response

“Nevertheless, in response to this incident and as presented at inquest, the Trust has developed a core competency framework for CRHTT assessors which reflects fidelities outlined within the Core CRISIS Fidelity Scale. This was developed by 31.08.23 in response to an action arising from the Safety Incident Review (SIR) that was undertaken by the NSFT Patient Safety Team. Our action was to ensure that new assessing staff complete an induction and all assessors within the team complete core competency.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 1 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The witness evidence does not reflect the investigation findings or recognise the need for full assessment of service users’ responses.

Verbatim wording from the response

“1. Despite additional face to face training being made available to the CRHTT, witness evidence was heard which does not reflect the findings of the investigation and does not recognise the need for a full and proper assessment of the need to accept a service user’s response to questions raised.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 1 · response
Published 3 April 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Continue meetings with campaigners, local stakeholders, the Trust and delivery partners to discuss improvement progress, mortality recording and death reporting.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 3 April 2024.
  2. 2

    Provide immediate senior mental health professional support by colocating the person in charge with the clinical team.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 3 April 2024.
  3. 3

    Undertake a Trust-wide analysis of CRHTT services to support CRHTT transformation.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 3 April 2024.
  4. 4

    Audit compliance with the requirement for two clinicians to approve referral regrading decisions.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 3 April 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Benchmarking additional assessor training against other organisations was not possible because only one Trust responded.

    Stated by Norfolk and Suffolk NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue meetings with campaigners, local stakeholders, the Trust and delivery partners to discuss improvement progress, mortality recording and death reporting.

Verbatim wording from the response

“The Department is also committed to ensuring that significant progress is being made in Norfolk and Suffolk to ensure that mental health services are of the high standard that patients and their families should rightly expect. This is why I met and will continue to meet with a range of campaigners, local stakeholders, the Trust and delivery partners to discuss progress on the Trust’s improvement plan, improvements in mortality recording, and how we can better understand the number of deaths, as set out in the 2023 Grant Thornton report into the reporting of deaths at the Trust.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide immediate senior mental health professional support by colocating the person in charge with the clinical team.

Verbatim wording from the response

“The next phase in line with NICE Guidance around Clinical Risk, is to routinely evidence all risk using this same psychological approach. To support this approach the person in charge (a senior mental health professional, minimum band 6) is now co located with the clinical team, immediately available to support clinical discussion regarding patient care.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a Trust-wide analysis of CRHTT services to support CRHTT transformation.

Verbatim wording from the response

“The oversight of the CRHTT is further supported by an analysis of all Trust wide CRHTT’s which is being undertaken to support the Chief Transformation Officer in CRHTT transformation.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit compliance with the requirement for two clinicians to approve referral regrading decisions.

Verbatim wording from the response

“The requirement to discuss referral regrade with another clinician is clearly described within the Trust Clinical Harms SOP (updated February 2024) and included within the updated Trust wide CRHTT SOP (17.05.24). These documents prompt staff to follow the required approach.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 4 · response
Published 3 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Benchmarking additional assessor training against other organisations was not possible because only one Trust responded.

Verbatim wording from the response

“As a result of this concern the lead nurse from the care group has sought details from other mental health Trusts of any additional training that they require their own CRHT assessors to undertake, this was requested from the Mental Health Forum. This is a professional network of mental health leaders from other organisations. Only one Trust responded stating that they did not provide any additional training but required experienced Mental Health Clinicians. Therefore, we were unable to benchmark against other organisations.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 1 · response
Published 3 April 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026