PFD report

Christine Margaret Cumbers · Prevention of Future Deaths report

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Issued 16 Jun 2023•Essex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
3

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to implement learning from Significant Event Analysis
    Part of recurring concern: Failure to implement identified safety actions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Complete a retrospective audit of consultations to promote clinician reflection and improve patient care.

    Stated by Clacton Community PracticesStated completedThe respondent said that this action was complete when they made their response on 22 June 2023.
  2. Action

    Disseminate anonymised learning from the consultation concern at a practice meeting.

    Stated by Clacton Community PracticesStated completedThe respondent said that this action was complete when they made their response on 22 June 2023.
  3. Action

    Audit at least one consultation for every clinician annually against recognised criteria and send results for discussion with appraisers.

    Stated by Clacton Community PracticesStated plannedThe respondent said that this action was planned when they made their response on 22 June 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Risk-assessed signposting and safety-netting by trained non-clinical staff under clinician supervision is considered safe, so no further action is necessary.

    Stated by Clacton Community PracticesExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement learning from Significant Event Analysis

Wider context from the report

“The Practice, despite identifying shortcomings in their practice, took no action to implement the learnings identified in the Significant Event Analysis report and, as at the date of the inquest, no details of plans or timescales for implementation were available. ”

Is this part of a recurring concern?

Yes — Failure to implement identified safety actions.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a retrospective audit of consultations to promote clinician reflection and improve patient care.

Verbatim wording from the response

“As there was no identified systemic failure, the Practice addressed the concern identified in the SEA as described above (with the individual clinician involved) as well as disseminating learning at a practice meeting on 9/8/22 in an anonymous manner, to promote reporting. This said, the Practice also strives to go beyond what is common practice and this is the reason why we decided to audit consultations retrospectively to essentially promote reflection and improve patient care.”

Source location

Response from Ranworth Medical Group
Page 2 · response
Published 22 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate anonymised learning from the consultation concern at a practice meeting.

Verbatim wording from the response

“As there was no identified systemic failure, the Practice addressed the concern identified in the SEA as described above (with the individual clinician involved) as well as disseminating learning at a practice meeting on 9/8/22 in an anonymous manner, to promote reporting. This said, the Practice also strives to go beyond what is common practice and this is the reason why we decided to audit consultations retrospectively to essentially promote reflection and improve patient care.”

Source location

Response from Ranworth Medical Group
Page 2 · response
Published 22 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit at least one consultation for every clinician annually against recognised criteria and send results for discussion with appraisers.

Verbatim wording from the response

“We can confirm this was completed ahead of schedule on 31/7/23. As detailed in the SEA, it was agreed that every clinician would have at the very least one consultation audited against a known criteria (NHSE audit XL template) once a year and their result sent to them to be discussed with their appraiser. Appraisals are held yearly and are a means to help clinicians reflect on their practice to assure they continue to meet GMC standards. Hence this kind of sporadic monitoring (not mandated anywhere in the country) can never be a valid substitute nor give assurance on overall performance of a given clinician but is rather a quality improving exercise.”

Source location

Response from Ranworth Medical Group
Page 2 · response
Published 22 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Risk-assessed signposting and safety-netting by trained non-clinical staff under clinician supervision is considered safe, so no further action is necessary.

Verbatim wording from the response

“It is customary for the CCP to contact patients with failed visits within 24 hours. This happened in the case of Mrs Cumbers, as a doctor contacted her on two separate occasions on 25 March 2022. We note that Mrs Cumbers did contact the surgery on 24 March, a few hours after the failed pre-arranged visit. We consider that, whilst it would have been the gold standard for a health care professional (HCP) to be able to speak to Mrs Cumbers directly when she rang to explain why the doctor had failed to gain entry, it was entirely reasonable for Mrs Cumbers to be advised by a non-clinical member of staff at that time, following a clinician’s risk assessment. Such risk assessments are always HCP dependent and include factors such as: · reason for visit · living arrangements i.e. does the patient live alone · past medical history · carer support etc.”

Source location

Response from Ranworth Medical Group
Page 1 · response
Published 22 June 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026