PFD report

Sebastian NOTTAGE · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 19 Apr 2022•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Lack of guidance on the timeframe and steps for completing the Seven-day short stay booklet
    Part of recurring concern: Unreliable completion of admission documentation
  2. Lack of guidance on verifying Emergency Department information directly with the patient when completing the Seven-day short stay booklet
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Create and deliver a simulation video demonstrating a perfect admission, including patient engagement and completion of the seven-day booklet.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 6 October 2022.
  2. Action

    Remind current nursing staff not to rely solely on medical records through ward handovers, safety huddles, and management meetings.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 6 October 2022.
  3. Action

    Review and reprint the seven-day booklet with instructions to complete pages 1–14 within 24 hours, check daily, and explain any gaps.

    Stated by Surrey and Sussex Healthcare NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 6 October 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Existing booklet guidance instructs nursing staff to take the patient history rather than rely solely on information in medical records.

    Stated by Surrey and Sussex Healthcare NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of guidance on the timeframe and steps for completing the Seven-day short stay booklet

Wider context from the report

“- There is no clear guidance in place in relation to the timeframe for the full completion of the ‘Seven-day short stay booklet for admission/discharge’ and the steps to take if the booklet has not been fully completed on the day of admission to the unit. The Coroner considers that further guidance and/or training on this matter may be required. - There is no clear guidance in place in relation to the manner in which the ‘Seven-day short stay booklet for admission/discharge’ ought to be completed, and particularly whether it is permissible to rely on information recorded in the Emergency Department without checking it directly with the patient. The Coroner considers that further guidance and/or training on this matter may be required. ”

Is this part of a recurring concern?

Yes — Unreliable completion of admission documentation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of guidance on verifying Emergency Department information directly with the patient when completing the Seven-day short stay booklet

Wider context from the report

“- There is no clear guidance in place in relation to the timeframe for the full completion of the ‘Seven-day short stay booklet for admission/discharge’ and the steps to take if the booklet has not been fully completed on the day of admission to the unit. The Coroner considers that further guidance and/or training on this matter may be required. - There is no clear guidance in place in relation to the manner in which the ‘Seven-day short stay booklet for admission/discharge’ ought to be completed, and particularly whether it is permissible to rely on information recorded in the Emergency Department without checking it directly with the patient. The Coroner considers that further guidance and/or training on this matter may be required. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create and deliver a simulation video demonstrating a perfect admission, including patient engagement and completion of the seven-day booklet.

Verbatim wording from the response

“As part of the Trust’s teaching programme for all nursing staff, it is planned (completion in August) that there will be a simulation video to demonstrate the “Perfect Admission” which will incorporate engagement with patients, how to extract information to ensure there is completion of documentation and will include the 7-day Short Stay Booklet Admission/Discharge and Daily Evaluation.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 3 · response
Published 6 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind current nursing staff not to rely solely on medical records through ward handovers, safety huddles, and management meetings.

Verbatim wording from the response

“Nursing staff will be reminded not to reply solely on the medical records during the above teaching sessions. These reminders will be via the daily Ward Handovers, daily Safety Huddles, and monthly Ward Manager and Matron Meetings.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 3 · response
Published 6 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and reprint the seven-day booklet with instructions to complete pages 1–14 within 24 hours, check daily, and explain any gaps.

Verbatim wording from the response

“The booklet is being reviewed and will be reprinted to incorporate enhanced instructions regarding completion of the booklet. Specifically, the wording at the top of each page will be: “Page 1-14 complete within 24 hours and check daily to ensure completion.””

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 2 · response
Published 6 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out digital documentation incorporating the seven-day booklet content into an electronic record with clinician access and timed completion tasks.

Verbatim wording from the response

“In September 2022, the Trust will roll out Digital Documentation (an electronic patient record system). The information from the 7-day booklet will be “built in” to the digital programme, and there will be one record in which all information is accessible to all clinicians. The digital documentation will largely replicate the content of the current paper booklet to ensure that the same information is captured, and it has been reviewed as part of the digital programme to ensure it reflects current best practice. It is envisaged that the electronic patient record will enable all the clinicians to access the patient’s entire record; and it will help clinicians to ensure there is a safer, leaner and “real time” documentation of the care they provide to patients.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 3 · response
Published 6 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monthly documentation audits to monitor booklet completion and identify ward or individual training requirements.

Verbatim wording from the response

“The Trust has revised the teaching session for “Ward documentation” which is part of the Ward Ready Course. I attach a copy of the revised lesson plan detailing the content provided to all new nursing staff. This training is delivered via the Trust’s Practice Development Team to all new members of the nursing workforce during their induction programme. The current nursing workforce will be reminded of the expectations and importance of completing documentation via the daily Ward Handovers, daily Safety Huddles, and monthly Ward Manager and Matron Meetings. In addition, the Matron’s Monthly Documentation Audit will continue to address compliance with completion of documentation, and any training requirements for wards and individuals.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 2 · response
Published 6 October 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing booklet guidance instructs nursing staff to take the patient history rather than rely solely on information in medical records.

Verbatim wording from the response

“In respect of the manner in which the booklet ought to be completed, page 8 currently outlines the expectation that the nursing staff should not solely rely on information that is already with the patient’s medical records. Specifically, it states: “Take the patient history, do not rely on information from the medical notes.””

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 2 · response
Published 6 October 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A definitive booklet-completion timeframe cannot be provided because admission pathways, admission times, patient capacity and presentation vary.

Verbatim wording from the response

“The current 7-day Short Stay Booklet Admission/Discharge and Daily Evaluation outlines the expectation that the nursing staff will complete the information within the booklet during the early stages of the patient’s admission. It is not possible to provide a definitive time frame within which this is completed, as this will be dependent upon the patient’s admission pathway (whether they are emergency or elective) the time of day they are admitted and their capacity and presentation at the time.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 2 · response
Published 6 October 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Deliver the revised Ward Documentation lesson through induction training for all new nursing staff.

    Stated by Surrey and Sussex Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 6 October 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver the revised Ward Documentation lesson through induction training for all new nursing staff.

Verbatim wording from the response

“The Trust has revised the teaching session for “Ward documentation” which is part of the Ward Ready Course. I attach a copy of the revised lesson plan detailing the content provided to all new nursing staff. This training is delivered via the Trust’s Practice Development Team to all new members of the nursing workforce during their induction programme. The current nursing workforce will be reminded of the expectations and importance of completing documentation via the daily Ward Handovers, daily Safety Huddles, and monthly Ward Manager and Matron Meetings. In addition, the Matron’s Monthly Documentation Audit will continue to address compliance with completion of documentation, and any training requirements for wards and individuals.”

Source location

Response from Surrey and Sussex Healthcare NHS Trust
Page 2 · response
Published 6 October 2022

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026