PFD report

Geraldine Liege Kilborn · Prevention of Future Deaths report

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Issued 10 Nov 2014•County Durham and Darlington

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
4

Named on the report

Responses found
3

Of 4 recipients

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to give sufficient weight to mental health staff opinions in ACCT reviews
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
  2. Failure of ACCT review members to read the ACCT document before reviews
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
  3. Failure to ensure mental health staff attend relevant ACCT reviews
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Provide and document written or verbal mental health team input when attendance at an ACCT review cannot be arranged.

    Stated by Care UK NHSStated plannedThe respondent said that this action was planned when they made their response on 10 December 2014.
  2. Action

    Give mental health staff access to the case review diary to schedule and prepare for upcoming ACCT reviews.

    Stated by Care UK NHSStated completedThe respondent said that this action was complete when they made their response on 10 December 2014.
  3. Action

    Remind all staff to review previous entries in the ACCT document.

    Stated by Care UK NHSStated completedThe respondent said that this action was complete when they made their response on 10 December 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Information sharing is primarily the healthcare provider’s responsibility, although prison arrangements facilitate mental health participation in ACCT reviews.

    Stated by HM Prison and Probation ServiceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to give sufficient weight to mental health staff opinions in ACCT reviews

Wider context from the report

“(1) There was a clear breakdown in sharing of information known to the mental health team with other members of some ACCT reviews. Evidence was given that there has been a change in service provision contracts since the death of the deceased and that mental health staff will now work weekends. Nevertheless, it is vital that in appropriate cases where a prisoner is on an ACCT and has had substantial mental health input that they both attend relevant ACCT reviews and their opinions are given sufficient weight. It is noted that mental health nurses never chair such ACCT reviews as case manager and in this case has revealed that even in attendance, their views might not be given sufficient weight. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of ACCT review members to read the ACCT document before reviews

Wider context from the report

“(2) Witnesses confirmed that they often did not read much of the ACCT document prior to the ACCT review and relied more upon input of other attendees who might know the prisoner and opined their face to face assessment of the prisoner at the time. In this case, some ACCT review members had limited day to day experience of the deceased, whose temperament and presentation could change “like a light switch” and therefore face to face presentation could well be misleading. Thus in cases where the ACCT review was dealing with a particularly complex challenging prisoner and where an enhanced review was called for, it would seem appropriate for further consideration to be given to the question of review panel membership generally as well as, as above, mental health input in particular. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure mental health staff attend relevant ACCT reviews

Wider context from the report

“(1) There was a clear breakdown in sharing of information known to the mental health team with other members of some ACCT reviews. Evidence was given that there has been a change in service provision contracts since the death of the deceased and that mental health staff will now work weekends. Nevertheless, it is vital that in appropriate cases where a prisoner is on an ACCT and has had substantial mental health input that they both attend relevant ACCT reviews and their opinions are given sufficient weight. It is noted that mental health nurses never chair such ACCT reviews as case manager and in this case has revealed that even in attendance, their views might not be given sufficient weight. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to share mental health information with other ACCT review members

Wider context from the report

“(1) There was a clear breakdown in sharing of information known to the mental health team with other members of some ACCT reviews. Evidence was given that there has been a change in service provision contracts since the death of the deceased and that mental health staff will now work weekends. Nevertheless, it is vital that in appropriate cases where a prisoner is on an ACCT and has had substantial mental health input that they both attend relevant ACCT reviews and their opinions are given sufficient weight. It is noted that mental health nurses never chair such ACCT reviews as case manager and in this case has revealed that even in attendance, their views might not be given sufficient weight. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide and document written or verbal mental health team input when attendance at an ACCT review cannot be arranged.

Verbatim wording from the response

“In addition Mental Health staff are given access to the case review diary to give them an opportunity to schedule or prepare for any upcoming reviews. If a mutual convenient time cannot be accommodated a written or verbal input will be supplied by the Mental Health team which will be appropriately documented on the case review notes.”

Source location

2014-0532-Response-by-Care-UK
Page 2 · response
Published 10 December 2014

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Give mental health staff access to the case review diary to schedule and prepare for upcoming ACCT reviews.

Verbatim wording from the response

“In addition Mental Health staff are given access to the case review diary to give them an opportunity to schedule or prepare for any upcoming reviews. If a mutual convenient time cannot be accommodated a written or verbal input will be supplied by the Mental Health team which will be appropriately documented on the case review notes.”

Source location

2014-0532-Response-by-Care-UK
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind all staff to review previous entries in the ACCT document.

Verbatim wording from the response

“With regard to the sharing of information from SystmOne, medical confidentiality is ensured and information is shared with the consent of the patient. All staff are reminded of the importance of reviewing previous entries in the ACCT document.”

Source location

2014-0532-Response-by-Care-UK
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure a registered nurse with previous patient knowledge attends each ACCT review.

Verbatim wording from the response

“Better communication is a requirement between all stakeholders. Daily reviews will be undertaken by a member of the mental health team, as on any patient allocated into Healthcare with mental health issues. In addition all complex ACCT cases will be discussed at morning handover to increase staff awareness. A registered nurse with previous knowledge of the patient will be in attendance at an ACCT review.”

Source location

2014-0532-Response-by-Care-UK
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide weekend Mental Health Team staffing, prioritising ACCT review attendance and support for women in crisis, with access to an on-call Mental Health Manager.

Verbatim wording from the response

“Regarding availability of staff, TEWV have already made changes to the availability of the Mental Health Team staff over the weekend. Staff are on duty between 9.30 am – 12.30pm Saturday and Sunday, with a priority role to ensure that the relevant ACCT reviews are attended and that those women in crisis are offered support. The ACCT Case Manager would also have access to an on-call Mental Health Manager. This”

Source location

2014-0532-Response-by-Tess-Esk-Wear-Valleys-NHS-Trust
Page 1 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure Mental Health Team management attends daily healthcare and Governor’s morning meetings, with deputy cover when the manager is unavailable.

Verbatim wording from the response

“We have also completed the following action to ensure proper and timely communication between prison wing staff and Mental Health Team members: the Mental Health Team Manager attends both the daily healthcare and Governor’s morning meeting to ensure pertinent issues are discussed. A deputy will also attend the healthcare meeting if the MHT manager is not available e.g. on leave.”

Source location

2014-0532-Response-by-Tess-Esk-Wear-Valleys-NHS-Trust
Page 2 · response
Published 10 December 2014

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase multidisciplinary meetings for prisoners with complex care and risk needs to support shared understanding, problem-solving and ACCT contributions.

Verbatim wording from the response

“Since the death of Ms Kilborn the use of multi-disciplinary meetings has increased for those prisoners with complex care and risk needs. This is a proactive approach as, through the multi-disciplinary discussion, all issues can be addressed and understood, problems can be appropriately addressed and consensus decisions reached. This therefore enables the Mental Health Team to contribute appropriately to the ACCT process.”

Source location

2014-0532-Response-by-Tess-Esk-Wear-Valleys-NHS-Trust
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate requirements to review ACCT documents and System One notes through clinical governance, staff meetings and Mental Health Team training.

Verbatim wording from the response

“This relevant point was discussed at our clinical governance meeting and staff meetings within the Mental Health Team. It is also part of the ACCT training delivered to all the staff working in the Mental Health Team. Staff were reminded to read all the relevant information in the ACCT document and on System One notes.”

Source location

2014-0532-Response-by-Tess-Esk-Wear-Valleys-NHS-Trust
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind case managers and case-review chairs to review all relevant information before conducting ACCT case reviews.

Verbatim wording from the response

“At HMP&YOI Low Newton the same staff attend ACCT reviews wherever possible. All relevant information, including developments since the last review, is discussed at the case review. This includes any information from the SystmOne record that it is appropriate for healthcare staff to share. In complex cases the enhanced case review team involves all relevant disciplines and is chaired by a higher level operational manager than a typical ACCT case review, usually the head of safer custody. In response to your report, all case managers and case review chairs have been reminded of the need to familiarise themselves with all relevant information, including the records of previous reviews and recent entries in the ACCT document, before conducting a case review.”

Source location

2014-0532-Response-by-NOMS
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish mental health team input at all ACCT reviews through weekend attendance and case-manager allocation for healthcare-centre prisoners.

Verbatim wording from the response

“This is primarily a matter for the healthcare provider, but I can inform you that an amended arrangement has been put in place to facilitate presence of a member of the mental health team at ACCT reviews that take place at the weekend. Effective mental health input is now ensured in all cases in which a prisoner has mental health issues: for prisoners who are located in the healthcare centre, a band 5 nurse is allocated as case manager; and for prisoners located elsewhere a member of the mental health team attends all case reviews. Briefing sessions have been introduced to facilitate the sharing of information between prison staff and the mental health team, ensuring that all staff are able to make a meaningful contribution to the decision about the level of risk.”

Source location

2014-0532-Response-by-NOMS
Page 1 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce briefing sessions to improve information sharing between prison staff and the mental health team during risk-level decisions.

Verbatim wording from the response

“This is primarily a matter for the healthcare provider, but I can inform you that an amended arrangement has been put in place to facilitate presence of a member of the mental health team at ACCT reviews that take place at the weekend. Effective mental health input is now ensured in all cases in which a prisoner has mental health issues: for prisoners who are located in the healthcare centre, a band 5 nurse is allocated as case manager; and for prisoners located elsewhere a member of the mental health team attends all case reviews. Briefing sessions have been introduced to facilitate the sharing of information between prison staff and the mental health team, ensuring that all staff are able to make a meaningful contribution to the decision about the level of risk.”

Source location

2014-0532-Response-by-NOMS
Page 1 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Information sharing is primarily the healthcare provider’s responsibility, although prison arrangements facilitate mental health participation in ACCT reviews.

Verbatim wording from the response

“This is primarily a matter for the healthcare provider, but I can inform you that an amended arrangement has been put in place to facilitate presence of a member of the mental health team at ACCT reviews that take place at the weekend. Effective mental health input is now ensured in all cases in which a prisoner has mental health issues: for prisoners who are located in the healthcare centre, a band 5 nurse is allocated as case manager; and for prisoners located elsewhere a member of the mental health team attends all case reviews. Briefing sessions have been introduced to facilitate the sharing of information between prison staff and the mental health team, ensuring that all staff are able to make a meaningful contribution to the decision about the level of risk.”

Source location

2014-0532-Response-by-NOMS
Page 1 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing ACCT review arrangements ensure relevant information is discussed and staff familiarise themselves with prior records and recent entries.

Verbatim wording from the response

“At HMP&YOI Low Newton the same staff attend ACCT reviews wherever possible. All relevant information, including developments since the last review, is discussed at the case review. This includes any information from the SystmOne record that it is appropriate for healthcare staff to share. In complex cases the enhanced case review team involves all relevant disciplines and is chaired by a higher level operational manager than a typical ACCT case review, usually the head of safer custody. In response to your report, all case managers and case review chairs have been reminded of the need to familiarise themselves with all relevant information, including the records of previous reviews and recent entries in the ACCT document, before conducting a case review.”

Source location

2014-0532-Response-by-NOMS
Page 2 · response
Published 10 December 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Discuss all complex ACCT cases during morning handover to increase staff awareness.

    Stated by Care UK NHSStated plannedThe respondent said that this action was planned when they made their response on 10 December 2014.
  2. 2

    Conduct daily mental health reviews for patients allocated to Healthcare with mental health issues.

    Stated by Care UK NHSStated plannedThe respondent said that this action was planned when they made their response on 10 December 2014.
  3. 3

    Attend the Governors meeting each morning and pass pertinent patient information to the mental health team.

    Stated by Care UK NHSStated completedThe respondent said that this action was complete when they made their response on 10 December 2014.
  4. 4

    Incorporate all inquest findings into the new arrangements for the mental health service and prison-staff interface.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 10 December 2014.
  5. 5

    Provide full mental health services under the newly awarded local-prisons contract from 1 April 2015.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 10 December 2014.
  6. 6

    Review arrangements for the interface between mental health and prison staff under the new service contract.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 December 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all complex ACCT cases during morning handover to increase staff awareness.

Verbatim wording from the response

“Better communication is a requirement between all stakeholders. Daily reviews will be undertaken by a member of the mental health team, as on any patient allocated into Healthcare with mental health issues. In addition all complex ACCT cases will be discussed at morning handover to increase staff awareness. A registered nurse with previous knowledge of the patient will be in attendance at an ACCT review.”

Source location

2014-0532-Response-by-Care-UK
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct daily mental health reviews for patients allocated to Healthcare with mental health issues.

Verbatim wording from the response

“Better communication is a requirement between all stakeholders. Daily reviews will be undertaken by a member of the mental health team, as on any patient allocated into Healthcare with mental health issues. In addition all complex ACCT cases will be discussed at morning handover to increase staff awareness. A registered nurse with previous knowledge of the patient will be in attendance at an ACCT review.”

Source location

2014-0532-Response-by-Care-UK
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Attend the Governors meeting each morning and pass pertinent patient information to the mental health team.

Verbatim wording from the response

“As head of healthcare, I attend the Governors meeting each morning and pertinent information is handed to the mental health team relating to individual patients.”

Source location

2014-0532-Response-by-Care-UK
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate all inquest findings into the new arrangements for the mental health service and prison-staff interface.

Verbatim wording from the response

“TEWV has been awarded a new contract for the provision of mental health services into the local prisons and this will be in full service from 1 April 2015. The current arrangements for the interface with prison staff is therefore under review and we shall fully incorporate all the findings from the inquest into any new arrangements.”

Source location

2014-0532-Response-by-Tess-Esk-Wear-Valleys-NHS-Trust
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide full mental health services under the newly awarded local-prisons contract from 1 April 2015.

Verbatim wording from the response

“TEWV has been awarded a new contract for the provision of mental health services into the local prisons and this will be in full service from 1 April 2015. The current arrangements for the interface with prison staff is therefore under review and we shall fully incorporate all the findings from the inquest into any new arrangements.”

Source location

2014-0532-Response-by-Tess-Esk-Wear-Valleys-NHS-Trust
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review arrangements for the interface between mental health and prison staff under the new service contract.

Verbatim wording from the response

“TEWV has been awarded a new contract for the provision of mental health services into the local prisons and this will be in full service from 1 April 2015. The current arrangements for the interface with prison staff is therefore under review and we shall fully incorporate all the findings from the inquest into any new arrangements.”

Source location

2014-0532-Response-by-Tess-Esk-Wear-Valleys-NHS-Trust
Page 2 · response
Published 10 December 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026