PFD report

John Joseph SINGLETON · Prevention of Future Deaths report

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Issued 16 Nov 2023•Cheshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure of the electronic patient system to flag uncollected or undispensed medication for early identification of non-compliance
    Part of recurring concern: Failure to provide timely clinical follow-up after medication prescribingPart of recurring concern: Unreliable management of medication doses not taken
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Investigate HJIS reporting functions to identify a mechanism for detecting non-collection of in-possession medicines.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 14 March 2024.
  2. Action

    Write to Health and Justice regional teams and request commissioners remind prison healthcare staff to monitor uncollected in-possession medicines using available HJIS and local processes.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 14 March 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    An automated medication non-compliance flag would not improve safety because it would be seen only when a clinician opens the patient record.

    Stated by NHS EnglandDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the electronic patient system to flag uncollected or undispensed medication for early identification of non-compliance

Wider context from the report

“During the inquest it came to light that John was prescribed medications for depression and epilepsy whilst incarcerated. His compliance with medications was found to be sporadic and as a result he failed to collect a number of prescriptions to enable continuity of his medication. Some of the reasons around this were anxiety in attending to collect his medications and also periods of self-isolation. Whilst Healthcare at the prison were aware of some of the periods of non-compliance and in fact a GP referral and action was taken to enable John to have weekly in-possession medication to support his compliance, other periods were not flagged or identified and it became clear that monitoring those prisoners who are not medication compliant, particularly if receiving weekly or monthly medication was challenging due to the SymStone electronic patient system not being able to flag a warning for non-compliant prisoners for early identification and referral. John subsequently suffered a decline in his mental health and whilst the lack of medication compliance was not deemed to cause or contribute to his death, the importance of consistent medication for medical conditions and early identification of prisoners who do not comply was an issue which was raised and explored within the inquest. The action taken by the prison after John's suicide was to put a cross check system in place by which pharmacy technicians cross reference the medication by way of a weekly stock check to identify the prisoners who have not collected medications or had the same dispensed, so that referrals can be made to the Healthcare team and or GP to task. Such a system is less than ideal as it is both resource heavy, carries real risks of not being accurate and in the Coroners view, for prisoners in possession of medication, there is likely to be a much longer period before non-compliance is identified which carries real risks of fatalities. The inquest touched upon the SymStone electronic record used across the Prison estates by Healthcare. From the evidence it appears that the system has a facility to flag concerns and tasks to action and in fact, certain flags are generated automatically to alert healthcare staff to live issues around a prisoner, however, something as simple and the system generating a warning flag to identify when medication is not dispensed or collected was neither possible nor available on the current operating system. An automated flag alert via the system upon the failure to dispense or collect medication by a prisoner would be a far more efficient and effective way in which prisoners failing to comply with medications could be identified and actioned quickly and in which future deaths could be prevented. ”

Is this part of a recurring concern?

Yes — Failure to provide timely clinical follow-up after medication prescribing; Unreliable management of medication doses not taken.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate HJIS reporting functions to identify a mechanism for detecting non-collection of in-possession medicines.

Verbatim wording from the response

“I can advise that work is underway now to investigate the reporting functions in HJIS to establish whether there is a suitable mechanism that can be used by provider services, to identify non-collections of in-possession medication. This would be used to prioritise medicines supply room checks and follow up. Once an effective way forward is identified and agreed, the national NHS England Health and Justice team will work to facilitate roll out across the estate.”

Source location

Response from NHS England
Page 2 · response
Published 14 March 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write to Health and Justice regional teams and request commissioners remind prison healthcare staff to monitor uncollected in-possession medicines using available HJIS and local processes.

Verbatim wording from the response

“In the interim, in response to the concerns noted, NHS England's National Director of Health & Justice, Armed Forces and Sexual Assault Services Commissioning, will write to Health and Justice regional teams sharing these concerns, and asking commissioners to work with prison healthcare provider organisations, to remind all staff of the requirement to monitor uncollected in-possession medicines and the current options available within HJIS and in local processes to support this.”

Source location

Response from NHS England
Page 2 · response
Published 14 March 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

An automated medication non-compliance flag would not improve safety because it would be seen only when a clinician opens the patient record.

Verbatim wording from the response

“It is our view that a flag in a record is not a solution that would improve safety, as the flag would not be seen until a clinician opens that patient record, whereas a HJIS generated report will detail every individual who missed doses, or supplies, in the timeframe reported on.”

Source location

Response from NHS England
Page 2 · response
Published 14 March 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Present the findings to the Health and Justice Delivery Oversight Group, discuss them, and request subsequent assurance from regional commissioners on the proposed action.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 14 March 2024.
  2. 2

    Discuss received Regulation 28 reports through the national working group and share relevant learning and insights across national and regional NHS teams.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 14 March 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present the findings to the Health and Justice Delivery Oversight Group, discuss them, and request subsequent assurance from regional commissioners on the proposed action.

Verbatim wording from the response

“The findings and information will also be taken to a future NHS England Health and Justice Delivery Oversight Group (HJDDOG). The HJDDOG is the senior leadership forum, which holds responsibility for the oversight of delivery and continuous improvement in Health and Justice commissioned services, through both the national and regional teams, with a focus on improving health outcomes and reducing variation across England. These matters will be discussed, and regional commissioners will be asked to give assurance at a subsequent HJDDOG meeting that the proposed action has been taken.”

Source location

Response from NHS England
Page 2 · response
Published 14 March 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss received Regulation 28 reports through the national working group and share relevant learning and insights across national and regional NHS teams.

Verbatim wording from the response

“I would also like to provide assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by”

Source location

Response from NHS England
Page 2 · response
Published 14 March 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026